My husband made an appointment in advance, got ignored and dismissed for two hours, and then when…read morehe told them he was canceling the appointment since they basically refused to see him they SLAMMED HIS FINGERS IN THE GLASS DOOR?? He literally left MORE INJURED than when he came in! The security guard apologized while the staff treated him like dirt!! What the hell is wrong with this place?

Ive always visited this urgent care. Came in for a visit to get Covid tested and was told my…read moreinsurance was "terminated", I tried to explain that was incorrect and I had just used it 2 days prior. I was told I could be seen for $125. I've never had such a bad experience. The front desk lady was rude and tried to tell me I had no idea what I was talking about. Will never be returning.

I've had pretty good care here when I'm in a pinch and can't get into my doctor. This last time at…read morethe Okemos location was the worst. I don't know if Sparrow is desperate, but apparently, they are hiring whomever off the street. I saw Emilia Ivans, PA-C. When she walked in, she seemed like she was afraid to touch me. She didn't make eye contact, and made everything feel awkward. Don't get me started on testing me for strep! It was by far the worst exam I've had. So bad, that when she stepped out, I called to get in somewhere else. I also felt cheated that I still had to pay for the "exam." I understand these kids have to start somewhere, but she needs to work on her bedside manner. In my opinion, based on her interactions with me, I really don't think she's ready to actually be seeing patients. I'll go to Fast Care again- but I think I'll drive farther to go to the Frandor location.

I came here today and I was very pleased with the friendliness of the medical assistant and the…read morenurse practitioner I felt like they both really cared which is what you want your not feeling good. She also sat down next to me and explained every medication and she answered all of my questions. The wait time was minimal about 15 minutes which was less than my quoted time. If anybody ever needed to go to an urgent care I would definitely recommend fastcare.

This is a far superior urgent care than many others. They actually listen to your symptoms and will…read moretry other things before just giving you antibiotics. They rule things out, give other options and are exceptionally friendly and courteous. They even make my 9 year old son who hates doctors, laugh and feel better on his sickest of days.

I went to Urgent Care at Frandor with an ear ache, as I waited the staff behind the desk was…read moretalking...one of the desk clerks said my name and told me that I didn't have insurance with a smug look. I proceeded to Sparrow, and talked to the receptionist they told me I did have insurance. Once I was done getting seen, I had double ear infections. I called the Frandor office told them what happened they hung up on this call, and never returned any calls. Never again, there is no compassion for sick patients

My son had an ear infection. The staff was nice, the doctor who helped us was knowledgeable. They…read moretook care of us in a timely manner. It was a great experience.

Doc often takes multiple requests/multiple visits to get him to do anything. First time I had cysts…read moreremoved, I had to go for the 3rd or 4th time, refusing to leave if he didn't give me a referral to have the procedure done. There was a student shadowing him at the time, so he did the procedure. He joked about doctors being lazy and only draining cysts instead of removing, which does nothing because they always come back. A year or so later, I went in to have two new cysts removed and instead he drained them (without ever mentioning the change in plan). Cysts were not removed. Same status after appointment as before. When menting this, I got referred to a different doctor to have them removed and a $279 bill after insurance for original appt. No telling what the new doctors charge will be to actually do the procedure. Zero problem with the cost if the procedure was actually done, but it was not. Staff is fully aware and refuses to do anything about the $279 bill for kicking the can down the road to another doctor.

Have a great experience so far through my pregnancy. They are kind and reassuring. I just really…read moredislike their AI answering service. It really shouldn't be utilized for medical questions, makes things very awkward.

I never write reviews but omg. I have gone home from college for appts that get cancelled every…read moresingle time, I have asked for my prescription to be shipped to me and they say "yes. You will get it in 72 hours." Funny joke!! They never sent it. They will also schedule appointments randomly and then send me a voicemail saying I owe them 100$. Insanely bad communication. They just have no clue what they're doing. I cannot recommend NOT going here enough. I am done. Such BS that I have gone through just to see a damn DR.

Even when you make a reservation, you wait an hour or two. At least the one in Bath or it might be…read morea Haslett address.

This urgent care facility is very poorly organized and keep patients waiting for long periods to…read moreget help. After a 2- I/2 wait period the first week, I decided to try the online pre-registration for my follow-up appointment. What a joke!! We arrived 15 minutes before our registration time. Three people that came in after we did were called while we waited for an hour. We walked out. They say on their monitor that they are here to help people and our satisfaction is important to them. How can they say that when so many people (obviously, I am not the only one) complain about the long wait periods. I will never go to this urgent care facility again.

"I visited the East Michigan Ave. clinic and was treated by Dr. Peter Bullach. He has great bedside…read moremanner and made me feel very comfortable during a stressful situation. He was knowledgeable, professional, and didn't rush through the appointment. The facility itself was clean and efficient. I am very happy with the care I received." Would highly recommend IEP Urgent Care East and ask if Dr. Bullach is available. Peggy McCurdy

Excellent care. As an RN myself, I have already recommended this Urgent Care to every family…read moremember and friend that I have spoken with. I accidentally put a steak knife through my thumb and knew I needed urgent, but not emergent, care. I held firm pressure on the cut and drove myself the 19 miles to IEP. From the moment I walked in, I was pleasantly surprised. Lucky for me, there was no one waiting. That NEVER happens, especially to me! But Heather checked me in and made me feel so much better about my situation. There was a sign stating that there was only one practitioner working that day, but truly, I was seen in no time, by Ainsleigh, PA extraordinaire!!! She made me feel at ease, as I had never had stitches before. Before long, I was out the door with four stitches and an updated tetanus shot, happy as a clam that I had chosen to come to IEP. If you need an Urgent Care Center, and you are are an understanding person who respects what these lovely people are trying to do for you, even if you have to wait, please give this place a try.

I visited the East Lansing Urgent Care this morning and was impressed with my entire experience. I…read morewas called into the exam room within ten minutes and my total visit was less than 45 minutes from walking into the building until I opened the door to my vehicle. From the receptionist to the nice lady who gave me my "walking papers", everyone I met there was personable, cheerful and efficient. Kevin, the Medical Assistant didn't just ask questions and enter data like so many medical professionals these days. He actually allowed himself to be engaged in some conversation with me. That's a nice touch. Dr. Sina was warm and friendly during his examination and thoroughly explained everything that he was doing. My rib soreness actually was eased by his artful manipulations. I apologize for not remembering the receptionist and check-out lady's names but they were also out-of-the-norm staffers that I have not normally encountered in urgent care facilities on a Sunday morning. Sparrow is doing something right in their training methods and I'll be sure to mention my experience to others.

I came on emergency basis, so I was expecting my bill to be expensive. I did not have my insurance…read morecard with me, so they were really nice about it and told me I can file a claim with my insurance later. I was so busy that I did not have time to do this and paid the whole bill, then forget about it. They sent me 2 separate bills, which was a bit confusing to me, but I paid both. About a year later, Sparrow contacted me and asked to file a claim for me, which I thought was really nice of them. After my insurance went through, they sent me another bill, claiming that they never charged me for it, so I ended up having to pay even more! I graduated and moved home that year, and I thought since I already paid them, I did not keep the bills that I got previously, so I don't remember what was on the 2 bills that I got right after the visit. However, I believed I was double charged because it is weird enough for them to bill me after a year, but it is even weirder for me to have to pay more after my insurance paid for part of it. I'm glad I'm home and don't have to come here ever again.

I was extremely pleased, and impressed with 98.6. From the moment I walked in I was greeted with…read morecompassion, care, and kindness by Jenn, who made sure my visit was a pleasant experience even though I was sick. I was seen quickly, and received the medical attention I was in need of. I highly recommend them, you will not be disappointed!

I have been here three times since moving to the Lansing area in 2017. I have had 3 different…read morepractitioners and they were all superb! They listened without judgment, explained treatment plan, labs and films when necessary.