Lovely place and kind, knowledgeable and have most of the Medical Supplies of post op care…read more This is the place that you need to go for wound care, ostomy and urologic supplies. Not enough star's.

Beware recently purchased a couple of products from this store the receipt states NO RETURNS and…read morefrom what understand no exception. I decided to check Amazon and discovered I had been charged about four times for the same products and could have have them delivered the next day and depending on the item possibly the same day. I feel this retailer is taking advantage of people at one of their most vulnerable times. Check the prices before committing.

Karter's Medical Supply is the best! We were in town for only a few days to visit the museums. Two…read morepeople in our 4 person party were 80 and 86 years old. To assist with mobility, a friend had suggested we rent scooters rather than relying on the wheelchairs that might or might not be available at the various museums. We called Karters and they said they would deliver the scooters wherever we wanted and at whatever time! Everything was confirmed via email and they more than delivered on their promise! We changed our time (perhaps twice) and Karters was flexible and fully accomodating. Tony met us on time at our selected museum and gave a quick tutorial (the seniors had never used a scooter) on the spot. The scooters were fresh, clean and ready to roll. By the end of the day, the seniors so much enjoyed the freedom and comfort provided by the scooters that they decided they wanted them a 2nd day! We called and scheduled and did everything again day two - even riding the mall that day! (Of course we changed the pick up time 2 or 3 times.) Karters NEVER said "no" to any of our requests and served us like they were taking care of family members. Because of the ease of our visit, the seniors have agreed that we can and should do it all over again! I really cannot fully express how pleased I am with this company.

The service we received here was excellent…read more We were in need of compression socks because of medication my husband is taking. From the moment we entered the store, the woman who waited on us was pleasant. Besides that, she was highly knowledgeable. She told us what we needed to know & answered every question we asked.

I was on vacation and had left my CPAP hose and mask at home by accident. This place was OPEN on a…read moreSunday! I walked in and a explained my situation. The sales clerk was extremely friendly and got me exactly what I needed and had me rung up and on my my way. Highly recommend if you are in town and need CPAP supplies.

Great place and great selection and very friendly. Got a wheelchair for rent. Will go back.read more

Personalized care and an honest business you can trust. I have used this pharmacy twice for 2…read moredifferent compound needs. Their prices are very fair and they have a quick turn around. I can't recommend them enough.

Just some medical supply has been extremely helpful when I've needed them. They're also very nice…read morepeople. I only wish they were open on the weekends, but I realize they have their limitations.

We drove from Bethesda up to Gaithersburg on the suggestion of our home PT provider. I came in with…read moremy elderly mother and the salesperson was extremely patient, pleasant and helpful. We were able to get the appropriate mobility device and she handled all the Medicare and insurance paperwork. We will definitely come back as the need arises.

Communication, response, delivery, set-up and pickup were all completed seamlessly and with…read moreextensive communication. My wife was in severe pain from an injury and couldn't get up and down from sitting. I was recovering from a torn shoulder and was struggling to help her. I called Max and he helped me decide on an electric sit/stand recliner. He had it delivered to my house within hours. It was a complete game changer. She slept in it for almost a month. The slight adjustments she could make in reclining alleviated her pain so she could sleep. Max even helped me with the paperwork so I could get reimbursement from my FSA account. Thes guys carer about their clients!

I recently needed a knee scooter to keep the weight off my broken foot & sprained ankle. Not…read morehaving any idea where to find one, I did some searching and came up with BW. BW is run by a guy named Max who is very responsive via phone and email and can help you figure out exactly what you need, explain how the rentals work with insurance etc. (And I mean SUPER responsive, most emails answered in minutes!) However, from what I can tell, he's not always at the shop (in fact, he wasn't at the shop either when I picked it up or dropped it off). The folks at the shop unfortunately aren't as well equipped to help figure things out; you basically need to arrange everything with Max in advance, and if there are issues when you get there, call Max and have him work with the staff on the details. The staff is doing their best to be helpful but it's clear some of them aren't fluent enough in English to conduct a conversation about billing, insurance etc. which is tough even for many native English speakers. They can get you the equipment that you've already arranged for with Max and take it back when you're done though. One of the staff showed me how to collapse and restore the knee scooter and helped me get it to my car, taking my CC info in a rather manual fashion. He was very nice. The equipment worked fine for my purposes, I used it for about a month and then returned it with no issue. The parking situation is a bit confusing, if you're coming from Plyers Mill on Metropolitan, pass the shop and then park in the first parking lot which doesn't have signage indicating that you're in the correct spot. You gotta take it on faith (and Max' assurance) that it's ok to park there. All in all, I'd absolutely use their services again if (and I hope I don't, because breaking your foot sucks!) need them. I went to 4 stars instead of 5 because of the awkwardness of having the in-shop staff not fully able to assist. I think if Max were onsite you'd be sure to have a 5 star experience, it's just a little less streamlined with him being remote.

I needed a wheelchair for a visiting friend who wanted to sightsee but couldn't stand or walk any…read moredistance. Mobility was easy to contact and gave extensive information and pricing over the phone. I was able to rent a transport wheelchair for a full week for a very reasonable price.

Mobility Solutions is a wonderful company. They make sure everything is right, They have an…read moreexcellent response time for repairs. I have used them for wheel chair repairs and the work was first rate. They service broad range of products/brands even if they didn't sell it to you originally. They really care about the customer.