Lovely place and kind, knowledgeable and have most of the Medical Supplies of post op care…read more This is the place that you need to go for wound care, ostomy and urologic supplies. Not enough star's.

Beware recently purchased a couple of products from this store the receipt states NO RETURNS and…read morefrom what understand no exception. I decided to check Amazon and discovered I had been charged about four times for the same products and could have have them delivered the next day and depending on the item possibly the same day. I feel this retailer is taking advantage of people at one of their most vulnerable times. Check the prices before committing.

I needed a wheelchair for a visiting friend who wanted to sightsee but couldn't stand or walk any…read moredistance. Mobility was easy to contact and gave extensive information and pricing over the phone. I was able to rent a transport wheelchair for a full week for a very reasonable price.

Mobility Solutions is a wonderful company. They make sure everything is right, They have an…read moreexcellent response time for repairs. I have used them for wheel chair repairs and the work was first rate. They service broad range of products/brands even if they didn't sell it to you originally. They really care about the customer.

The service we received here was excellent…read more We were in need of compression socks because of medication my husband is taking. From the moment we entered the store, the woman who waited on us was pleasant. Besides that, she was highly knowledgeable. She told us what we needed to know & answered every question we asked.

I was on vacation and had left my CPAP hose and mask at home by accident. This place was OPEN on a…read moreSunday! I walked in and a explained my situation. The sales clerk was extremely friendly and got me exactly what I needed and had me rung up and on my my way. Highly recommend if you are in town and need CPAP supplies.

I just wanted to give them a "A" for customer service, even though they carried different supplies…read morefrom the type I that needed. The kind person who answered the phone went out of her way to offer ideas on other places to call, but didn't have to do so. I wish everyone were as kind.

Communication, response, delivery, set-up and pickup were all completed seamlessly and with…read moreextensive communication. My wife was in severe pain from an injury and couldn't get up and down from sitting. I was recovering from a torn shoulder and was struggling to help her. I called Max and he helped me decide on an electric sit/stand recliner. He had it delivered to my house within hours. It was a complete game changer. She slept in it for almost a month. The slight adjustments she could make in reclining alleviated her pain so she could sleep. Max even helped me with the paperwork so I could get reimbursement from my FSA account. Thes guys carer about their clients!

I recently needed a knee scooter to keep the weight off my broken foot & sprained ankle. Not…read morehaving any idea where to find one, I did some searching and came up with BW. BW is run by a guy named Max who is very responsive via phone and email and can help you figure out exactly what you need, explain how the rentals work with insurance etc. (And I mean SUPER responsive, most emails answered in minutes!) However, from what I can tell, he's not always at the shop (in fact, he wasn't at the shop either when I picked it up or dropped it off). The folks at the shop unfortunately aren't as well equipped to help figure things out; you basically need to arrange everything with Max in advance, and if there are issues when you get there, call Max and have him work with the staff on the details. The staff is doing their best to be helpful but it's clear some of them aren't fluent enough in English to conduct a conversation about billing, insurance etc. which is tough even for many native English speakers. They can get you the equipment that you've already arranged for with Max and take it back when you're done though. One of the staff showed me how to collapse and restore the knee scooter and helped me get it to my car, taking my CC info in a rather manual fashion. He was very nice. The equipment worked fine for my purposes, I used it for about a month and then returned it with no issue. The parking situation is a bit confusing, if you're coming from Plyers Mill on Metropolitan, pass the shop and then park in the first parking lot which doesn't have signage indicating that you're in the correct spot. You gotta take it on faith (and Max' assurance) that it's ok to park there. All in all, I'd absolutely use their services again if (and I hope I don't, because breaking your foot sucks!) need them. I went to 4 stars instead of 5 because of the awkwardness of having the in-shop staff not fully able to assist. I think if Max were onsite you'd be sure to have a 5 star experience, it's just a little less streamlined with him being remote.

The gentleman who helped us was patient and kind and explained everything. The prices were fair…read moreand they had a "showroom" that held many options to be able to check out possibilities. His belief is simple: we don't work with healthy people, we work with the sick and hurt and older people and we need to accommodate them. Opened 7 days a week and easy to get to. Purchased a transport wheelchair that had to be light enough for my mother to be able to put it in the car. Absolutely got it right!

I was very satisfied with my experience renting a mobility scooter from JK Medical Supplies. I…read morerecommend them if you are looking for such a rental in the extended D.C. area. I rented mine directly from the shop on Edsall Rd., but if you plan ahead, they will deliver the scooter to you and they offer a 24/7 service to help with issues that arise. I did not have any issues, so I cannot directly confirm how that works. My family decided at the last minute that one of our adults would be better off with a mobility scooter because her health issues make any walking tour a strain. The first place I called did not answer and wanted me to leave a message. I didn't have time to wait around for a callback, so I kept trying. I feel so lucky that the second call I made was to JK Medical Supplies! They were so helpful and so nice and knowledgeable. They even gave us ideas about activities in the area that we could do. The scooter they rented to us is a Vive 3-wheel. They made sure that it was the right size for our needs and gave us a demo of how to operate and transport the scooter. The scooter was in excellent condition and it worked well for us. In addition to concrete scootering, we took it on a day hike trail in the Shenandoah Valley. We checked with the visitor center for scooter-friendly hikes. The trails there are smooth enough, but we had to turn around when we got to the uneven rocky area with the obvious horse (ahem) trail. As far as the scooter itself, I would say the 3-wheel is excellent for touring in D.C. and flat, civilized areas, but if you want more adventure with the rocks and the horses, you'll definitely want to ask them for a more rugged 4-wheel with higher clearance and more lateral stability. I spent some time talking to them about their business and they claim that they are often called by a hotel concierge to remedy a delivery issue from less reliable rental companies (I thought about that company that didn't even answer the phone). They sound very dedicated to customer service. I did not need anything above and beyond, like middle-of-the-night service or delivery, but I did see firsthand how customer-friendly they are. It is very hard to find good customer service, but JK Medical shines in that regard. They also claim to personally research each product the sell/rent. They have a lot more than scooters. Our family member had a big smile on her face and laughed at being able to leave the rest of us in the dust, for once. It was a big contrast to what we usually deal with: a grumpy, droopy, sad face. Thank you JK Medical for making our visit to Virginia and D.C. a lot less strenuous and a lot more fun for our family!

I purchased 2 compression socks and returned same day. Never opened, ended up not needing. I had…read moreused Affirm payment service to pay, as these things are extremely overpriced. $133 for 2 socks is wild. Amazon has same/comparable options for over half the price. After returning the product and receiving my refund, Affirm has me still owing $19. I reached out to BrightLife as to why the full refund wasn't given back? "For return requests, please know that we do not include the shipping fee you paid for your order in our calculation of your refund. Also, our prepaid USPS return shipping labels are $6.95 and since you used our label, your refund amount was deducted with this amount" HUGE SCAM, was never told upfront using their return label provided from them would cost me money. Even if there was fine writing somewhere and I agreed to this, shady slimy business practice that isn't customer service friendly. They only care about money and overcharging insurance companies I guess, not the individual. NEVER PURCHASE FROM THIS SITE JUST USE AMAZON SAVE OVER $100

Have been ordering Allegro pantyhose light compression for many years and always wear to prevent…read moreswelling.

Answered dozens of questions. Customer service was excellent. I'm from out of town and needed to…read morerent equipment. Worked out all of the details. I had a stroke and sometimes get confused but they were very patient. Antoine was gentleman and a scholar.

I highly recommend A Plus Medical Equipment. Very…read moreprofessional, honest & reliable. Antoine provide excellent services. Been using this company for at least 7 years. Never been disappointed with their service. Thank you for your attentiveness to my mom & uncle's needs & suggesting the right wheelchair & electric wheelchair for them. Thank you again!!