They were amazing. Installed my home cameras, mounted two TV's along with painting my entire home…read more Great communication will use them for all my home renovations and maintenance needs.

SOS TV & Home Services is a business you cannot trust. SeVonte McDonald is the name of the business…read moreowner. He does NOT have a business address. Apparently he's running his business from home, but still uses no address. Big red flag! The only thing he has is a phone number. His email address: sosmihome@gmail.com We called and set up an appointment for him to diagnose the problem. He did that. He only accepts cash he told us. He told us we had to pay for the part that he had to order, so he said we needed to pay up front. That was NOT a good idea, but we paid him a few hundred. He ordered the part, having them ship it to our address. It never got to our address and I don't think it was ever sent. We were told it was undeliverable because they needed a signature. Well, someone is always home. No one came to our door, rang the bell, nor knocked. Apparently, this "part" came to our address within a few days which we were told to expect it within 7-10 days. The parts supply person told him they would send the part to him WHEN they got it back. It's been since Dec. 2, 2025 since SeVonte was here, and it's already the end of the month and there is NO part and he will NOT answer his phone or texts from us. He took our money and apparently it looks like he stiffed us because he's not answering his phone and has NO reason to ignore us. Do NOT trust this company or SeVonte! He is a thief, a predator, and a criminal and should not be in business. We are disabled senior citizens and he knew this. He takes advantage of people like us. We wish we never trusted him.

After several hours of transferring and being disconnected. The problem was not resolved. The…read moremanager in the billing department (Ivan #9448). Did not assist with the refund among due. I initially assumed we were disconnected by mistake. But thought the manager would call me back since they did ask for a call back number " in case we are disconnected ". Worst customer service ever. Supervisors/managers have no regard for it's customers needs. They only want to up-sell you their products and services. I Do Not recommend Dish/AT&T services. Worst ever! Will never receive the refund owed!

Our ATT Uverse cost increased too high for a low-end tv/wifi pkg, so DirecTV promo saved about…read more$80/mo. DirecTV/ATT staff gave us conflicting or erroneous info that took many many phone calls to correct, so take detailed notes of all your calls ! The repeated errors/problems/calls are exhausting. GOOD: local installler dish installation, good tv picture, nice remote control, An ATT 'customer loyalty rep' was able to correct wrong Uverse box return info just in time ! BAD: Billing thru ATT (want one bill for both) hasn't happened yet in 5 months. Multiple calls to resolve problems/issues that they said were fixed but weren't. UGLY: DirectTV content (about 800 ch) is mostly ads, sex, dupes, and others we don't want. Very difficult to program. Channel guide scroll -- extremely slow (5-10 sec, sometimes never and needs tv off/on to reset). Sound dropouts -- about 5 seconds every 10 minutes, usually picture freezes. Channel change -- 5+ second delays frozen on the channel-screen. Previous Channel button -- 5+ second delay. Please don't show the 700 channels we don't get. Even when set to just show only 'channels I get', it can still say a channel isn't available for various reasons... huh? It takes HOURS to program the Favorite Channel list, extremely confusing even with the printed list. Conflicting info given to us by several different DirecTV/ATT staff on how/where to return old Uverse box, which almost resulted in overdue fee. PS - it needed to be returned to FedEx. It took 4 calls to cancel 'free' 3-mo promo channels: I called 2 weeks ahead, but they didn't disappear, so called 2 days ahead, then twice again so far to get our bill rectified. Lots of junk e-mail promoting ATT wifi etc we already have ! Needless to say, we'll drop DirecTV the day after our 2-yr contract expires. After 5 months, bill has still not combined onto ATT's as promised. This behemoth corporation is too big to keep track of info relayed by it's staff. Would NOT recommend to friends. Update 1 year later: The new channel-guide layout is harder to read (smaller fonts), and more on-screen pop-up instructions (intended to be helpful) are just annoying. One of our remotes is failing (mechanical error, scroll button sticks and keeps scrolling forever).

I would love to give this place a great review, as 90% of their employees are very knowledgeable…read moreand VERY helpful, but I was just there today and I dealt with a very annoying employee who kept insisting that I was wrong about an insurance plan I had for my phone and had no idea what channels AT&T U-Verse carried and wasn't able to figure it out in the time I was there. However, if you're in the Greater Lansing area, this store is better than the ones at the mall, but not by much.

My experience with this store is very bad, the worst one. I will never go back to this store again…read more I purchased a phone of $80 and then wanted to return in the second day, with the package unopen. But they still charged me for $35 for restocking fee, although I have a coupon saying that the restocking fee is up to 10% of the selling price. And I also called the AT&T customer service line, and the representative told me that the restocking fee is up to $25. The stuff called Carlos told me that they don't care the feeling of customers and if there is any conflicts between the policy of their store and AT&T, the policy of their store has a higher priority. It's ridiculous and unreasonable!

Never go to this AT&T store. I went there November 3rd of 2022 to trade in my phone. I realized…read moreover the summer that I was not receiving any of the trade in credits. I went back into this same AT&T about a week ago since I was back down at school and the worker told me that I was getting those credits. He is wrong, We are not getting any credits. We talked to AT&T online and they said we are not receiving the credits because the phone was never traded in. Basically long story short.. the guy who "traded in" my phone at this store did not trade it in at all. He stole it or did something else with it.

My husband and I were sold two iPhones under the BOGO promotion, yet we have been charged for the…read moresecond phone every month. We have called AT&T multiple times and we have been told to contact the store. We have called the store and the issue has not been resolved. We bought the phones in July 2019. We are disappointed and frustrated with this store and their employees, Anthony (manager who said would resolve the issue for us) and Anferny (man who sold us the phone). Make sure not to buy a phone from here. We are out $750 in the middle of a pandemic.

I wouldn't give their customer service a single star. Everytime i have scheduled an appointment for…read moreservice they have changed the time by as much as 4 hours!. If you get dish and ever need a service call, you can probably expect this problem. On top of that they wait until the last minutes of your scheduled time to notify you of the change.

Well what can say... to say the service SUCKED would be like me saying I looked like I did at…read more20.... They messed up my billing so much I have tried to quite them but they wont let me because they put it under the wrong first name. So I am suppose to have a secret pass word... Why yes they do... To bad for me that it is a secret to me... So I call customer service besides hanging up on me I have now be on hold for 2 hours and 50 minutes. So what is Guiness World Record for being put on hold??? I guess my rep from Dish and I are going to find out...