This is a review of a recent "service assistance" at the S. Cedar Xfinity store in Lansing,…read moreMichigan. I actually met with the manager of the store, Sebastian. Who slouched in chair, chewed gum, did not give me eye contact or appear to be friendly. Beware when you go in to have specific questions prepared. Look out for omissions on their recommendations. For example, I was told he could lower my internet course with a deal but part of the deal was a Samsung tablet. I said I didn't need it. Sebastian said it was part of the deal so I said ok. Sebastian didn't mention that by taking he tablet I would be paying $140 over three years. I went back to return it and it took them over half an hour just to accept it back after they ask for SS # and photographed my drivers license. Be sure you ask the "helper" to explain your service and the costs of each item before you accept it. Also the terms they use for different services are ambiguous. Be sure to ask about what for example "video" means. Good Luck

This store needs a major training session in customer service! I went to the store about two weeks…read moreago to upgrade my modem. The store manager greeted me and seemed excited to assist but after a short while it was evident that the stores was pure chaos! He was loudly interjecting from across the room in an effort assist all 4 booths. I went back the yesterday to bring my phone to be activated for my free line for a year. There were two agents working. One didn't seem interested and the other seemed quite confused about how to navigate the system but had great customer service towards me. When asking for help, the one rep was so disrespectful to the other right in front of me. He was condescending and evidently annoyed!! I ended up there while the confused agent tried to figure things out with no support and the poor man seemed scared to ask for help. The other rep watched and intermittently assisted resulting in me being there over 1.5 hours while 3 other customers came in, were assisted and left. This team needs a lesson on communication, teamwork and overall customer service!! I will only go to Okemos moving forward!!

Our internet didn't work. We called multiple times with no help. When we cancelled, they charged us…read morenearly $500. They are now taking us to court. Not collections- court.

Service requests were delayed or ignored, and the price just keeps going up. The lags in the…read moreservice is unforgivable. I'm looking for another provider.

I had extreme problems buying my power supply and laptop chord from this company. They sent the…read moreshipment incorrectly, and refused to believe me when I told them there was postage due. They were overcharged and the shipment was not sent to me in they way they had a receipt for. I have lost considerable work hours due to this, and am at risk of loosing a project because I am still waiting for it to be resolved. The woman helping me, even after telling her that I had a receipt from the usps, said her company paid usps twice the cost of the shipment (why they didn't verify this cost for them selves before paying it is beyond me) If you sell something it is YOUR responsibility to ensure the customer receives the product they paid for, in the shipping fashion they paid for, in the time they paid for. From now on I am buying aftermarket parts. It was not worth my time or my money to do business with capital data.

horrible company and not trustworthy. I ordered a charger from them and paid priority mail for the…read morecharger to be available to me within 2-3 days. They brought my package to the post office 2 days after and the ending result for me was about 5 days to get the product I requested. Liars and unprofessional. Mark the owner is a lame. Instead of talking to me about the situation he put me on the phone with the liar that sold me the product.

I am frustrated that none of the Verizon stores can help resolve issues. They upgrade phones and…read morehandle new accounts but something as simple as splitting accounts requires us to call a national number. Upgrading the phone was a 2 hour wait or we had to make a future appointment. Stores are always clean with good product displays and customer service reps are nice, but it seems they have little power of authority to handle any customer service needs. I'm thinking about switching providers.

Worked with Heather to get a fourth line added, and she was super helpful and patient with me. We…read morehad some problems with the phone transfers and she was able to troubleshoot and solve the problem.

Im looking for negative rating option.. don't ever get internet connection from ARIALINK. They loot…read moremoney. 1. Worst customer service 2. Worst connection quality 3. Over promise and under delivery 4. Require one month notice for cancellation? Are you kidding me? 5. Incorrect billing 6. Very very cheap and worst quality modem Promised speed is 20MBPS and I never got more than 10MBPS. Just making money in Lansing area. I certainly don't recommend anyone getting their service. I can be reached for any further details into this review. Beware of Arialink. AT&T is far better and fair in so many counts.

I am not sure if they are still called Arialink (maybe Century Link??), but when we used them they…read morewere the worst. Billings were not efficient, clear or even sent in some cases. We were with them while we lived in temporary housing. Service and support were always lacking. A few months after we moved out, we received a notice of collection for a bill we never received. I thought that maybe our mail hadn't caught up with us, so I asked for a copy of the bill (from AriaLink), which they could not provide. After countless hours on the phone, they couldn't explain to me what I had been charged for and how it matched up to what I had paid. Overall, a very sloppy, poorly run operation. I would avoid them at all costs. I hate Comcast as well, but even prefer them to AriaLink.

Today I went on lunch to buy a house charger for my cell phone. I expected to pay around $30 to…read more$40 (not knowing what the general price range is). I paid $23 for an electrical-outlet charger that converts to a USB-port charger. (State employees get a $7 discount). I was greeted immediately, even tho the place was packed, I did not have to wait, as I was just making a simple purchase. The gentlemen were all friendly and helpful. I was in and out in under 10 minutes, and never got more than 8 steps from the front door. They brought the product to me and used their portable scanner-computer-thingies to ring it up. Very convenient.

Verizon has CONTINUALLY overcharged and underserved its customers. The wait times in the actual…read morestores are horrendous, but doing anything online is a complete joke. They exhibit typical American corporate greed and will get away with anything they're able to. Complaints go NOWHERE here (a sad, canned response to these reviews is typical and pathetic). I considered going back to Verizon until I read all these reviews, and I see nothing has really changed. I'll stick with T-Mobile! Give it time..just like every other business in the world, Verizon will buy everyone out and become a monopoly.

I haven't even got the opportunity to set up my service because they ONLY have curbside pickup or…read moredelivery and I wanted curbside but when I came to pick it up they aren't doing any pickups. Mind you they emailed me and sent a text about coming to get my products! I hate when apartments only like for you to use one set cable/internet provider. Now reading all these other reviews I doubt I'll enjoy the service once I do get it.

moving can already be stressful enough, these guys do what they can do make it easier on you. If a…read moreglitch does happen they try and make it a point to remedy it as soon as possible, they don't just drag their feet which is nice and good customer service in my opinion. I can't speak for the whole staff but my interactions with Ryan, Richard, John (Crumley), and Connor (Laing) have been pleasant, helpful, and friendly. I hope the upswing continues !

Malique, employee at Xfinity Wireless on S Cedar St in Lansing MI, told my wife you have to sign up…read morefor xfinity in home WiFi in order to switch your phone number between the iPhone 15 and 17. He gets paid commission for signing people up and therefore he lied to my elderly handicapped wife for his benefit.