Kim and her team are truly the most compassionate and loving groomers ever! I have two very anxious…read moreand fearful rescues and I will never take them to another groomer again. They come home confident and trusting which lets me know that they are being cared for with love and gentleness at Uptown Pet Spa. They have the most loving groomers who were professional and just overall angels. If you have a rescue pup who needs a little extra gentle love through their groom THIS IS THE PLACE FOR YOU. This is the best groomer in AZ hands down and I will literally tell everyone I know about the loving service provided here!!

Absolutely perfect…read more I live in LA and travel to AZ often and never wanna let my pup go so it took me sometime to find something I hoped would be what I wanted. I searched, let me tell you.. Soon as I walked in the women made me so comfortable and they weren't trying at all. They oozed pup love and passion. It wasn't a hat they said to me or all that it was their reaction and interaction. GENUINE. I'm a good read and they did not let me down. Take aside their amazing energy and animal love (obvi the most important part) she updated me with photos and how my pup was doing and I didn't request it. Made me feel even better cause I was nervous for months. I will be taking my pup here and no where else. If I need to review the "work" the cut and style was exactly as i expressed. Thank you ladies for bringing so much to the pup community and community in general. Oh. Did I mention I called late and 2 days before thanksgiving and she didn't hesitate to help me! Thank you ladies, seriously This business has merged with Kim's grooming - so it is all her and her team

I was going to give four stars since there were a couple of glitches, but the staff at BIYD made up…read morefor them by being helpful, courteous, and friendly to my son's dog (we're dog-sitting) and me. The first time I went was at 5:30, thinking I had until 7 pm to get the DIY wash done. I was told the store closed at 7 pm, BUT the DIY dog wash closed at 6 pm, so I only had half an hour. I knew that wasn't going to be enough time, so we left and came back the next day, much earlier. The staff was empathetic and very nice both times. The wash went well, and the staff was super-helpful, equipped with towels, a choice of shampoo (or bring your own if you like), and clearly articulated instructions. The water was hot to the touch. I was told a new water heater was to blame, but if I waited a minute or two, the water would cool off and become warm, which it did. My pup was not pleased at all with the "blow-dry" setup. It is a loud shop vac with hoses extending through the drying bays. We politely aborted that part of the process. It was actually okay, since we had enough towels to get her 90% dry. I was happy with the outcome.

Bark If You're Dirty has always been my go-to spot for my pup for grooming, nail trims, treats,…read moreaccessories, and food. I genuinely love this place the self wash option and the team there. I recently ran into a situation where my dog just wasn't into her food anymore. She's been eating the same premium black bag brand since she was about 9 months old (she's 3 now), so I'm guessing she just got bored of it. I decided to switch flavors within the same brand, but unfortunately, she just doesn't like it. This time, I'm really glad I trusted my gut and bought the smaller 12 lb bag instead of the big one because sure enough, she didn't eat it. When I went back, Katie was incredibly helpful with getting me set up for an exchange. I wasn't looking for a refund, just something my dog would actually enjoy eating, and she made the process smooth and stress-free. Just a heads up for anyone there is a 30-day return policy, but you do need to bring the bag and have your receipt (email or text works great) to avoid any hiccups. Also, Kat was there sampling the Nutri Source, and she was amazing. Super friendly, attentive, and great with the dogs. She gave me some samples and really took the time to understand what was going on with my pup. Since my dog is grain-free, she suggested possibly rotating between grain-free and grain-inclusive options, which I hadn't considered before. I ended up trying the chicken and rice recipe so we'll see how that goes! Overall, everyone there is always welcoming, knowledgeable, and genuinely cares about helping you find the best for your pet. I'll definitely continue coming here

Did a great job grooming out Standard Schnauzer. This was our first time coming and we'll…read moredefinitely be back

We took our Portuguese Water Dog here for about a year. She got noticeably more antsy each time…read more The last time she had a bowel movement at the entry, which should have been a sign regarding her anxiety. About five months ago she has a gash on her toe. I called and they said they hadn't noticed anything. Seemed odd, but saw no reason not to believe them. The last time, March 19, she had a deep gash on her eye. It was super red and she couldn't open her it for about 5 days. When I got home I called them. Hugo asked around while I was on the line and no one knew anything. He didn't ask to see photos or apologize. We were horrified. I hate leaving poor reviews, but you need to know your pet may not be safe:-( Btw, sometimes her trims were tidy and other times very choppy. ugh!!

We love Hairy Dog! I take my dog there regularly and he gets so excited as soon as we pull up. What…read moreI appreciate most is that the dogs aren't locked up in crates all day. They get to hang out together and actually play and socialize. The staff is caring and attentive, and I always feel comfortable leaving him there. It gives me peace of mind knowing he's having fun instead of just sitting in a kennel. Highly recommend if you're looking for a daycare style dog wash where your dog can truly enjoy themselves.

I came here only for the retail portion, I have not used the grooming services. It was my dog's…read morebirthday so I looked up local pet supply stores to pick up a toy and a treat. I was surprised by how small their selection is. Only a few shelves, and many of them were basically empty. Their refrigerator was completely empty. Nobody greeted me for about 5-10 min as I looked around, but I think they were all busy with the grooming so I understand. I ended up getting a ball and a dried chicken foot. Service was not friendly.

I've been taking my baby here for about 6 months now & he always comes back looking great. I found…read moreLugari since they're walking distance from my home which makes pick ups and drop offs super convenient. The pricing is pretty on par with what I'm used to. They also do a great job with keeping my baby short & cool for the summer. I also am a fan of them not keeping the dogs in small cages once they're done. If you're looking for a great routine groomer, this is the place!

First customer and will be returning. Brought my two shih poo's in about a month ago and they did…read morean amazing job. Cassie the owner was very attentive and listened carefully to what I wanted and delivered it to the groomers, Isra & Beto did a phenomenal job. They provided pictures for end result which I appreciated. They take really great care of your fur babies. Definitely recommend!

Had a wonderful experience Knowledge staff…read moreGreat job grooming our pug Beautiful facility We will be back

We brought our goldendoodle puppy (8 months) to Lori's for the first time yesterday. He was VERY…read moreshaggy and we weren't sure how he would do, having never been groomed before. Scheduling was super easy (via email, with prompt responses) and I sent over vet records ahead of the appt. We arrived at 11am and got him checked in, they called when they were ready to start and we talked about doing just a "standard" doodle cut, keeping him cool for summer. We picked him up around 4pm and he was SO handsome! The matted fur in his ears was good, we could see his eyes, he smelled delicious and he looked like a new dog! The staff were super friendly and pricing was extremely competitive - absolutely will be back!

No accountability from the staff or owner when my dog was injured by a pack of dogs while in their…read morecare at daycare. See all pictures below. It makes me so sad because we have been there since it opened and have had several dogs get groomed there and attend their daycare.

My dog of seven years old and a goldendoodle which if you know then you know they requires constant…read moremaintenance.... I highly recommend giving them a chance because not only they accommodating to your schedule but they do a fantastic job. These groomers are top-notch!! The staff is great!

I have been to this salon 2-3 times with my dog, and I have found them to be reliable and good at…read morehandling the dogs, plus they are the most affordable salon in Old Town Scottsdale. The only reason I did not give it 5 stars is because the accuracy is not always the best. They do not always listen to what you want as much as others do.

Decided to take my dog to a different groomer for the first time in his life. Did not go well. His…read morefront chest is patchy & bald as well as some other areas. When calling the salon, I was told that she used the same length clippers throughout his body & that my dog just has uneven hair growth. While I believe what she said, I believe that even with his uneven hair growth that this situation could have been avoided. He has never received such a bad haircut before. Hair grows back but i'm pretty sad. Also upon reviewing his nail trim, I think they could've done a better job with that as well.