This afternoon I spoke with Leonard, who informs me he is not doing any of the work while we are…read morelocked down for the present time. Leonard explained the cost of around $1,000 permit included, and that in my case with my particular water usage I would see an ROI in about 4 years. He advisead me that if I was panning on living in my home long term it is a worthy savings; otherwise if I was planning on leaving to keep my money. It was time on the phone well spent. I will chat with him again after the COVID crisis abates.

Len knows his stuff and is dialed into the community. The experience was excellent and the…read moreinformation Len provided was invaluable and direct. While I am not the perfect candidate for submetering, I have saved money because of the sub meter.

We had a power outage that was reported by like 900 residents in the SFV. I live in Granada Hills…read moreand we called to find out if it was just us, because we had power come back on, but our fans and refrigerator were running low. They have fixed the problem before the evening ended and I couldn't be more happy! Thank you LADWP for helping us and others respond and restore so quickly during these trying times.

To: My Water Insights I know that your Home Water Report is…read morepropaganda. To make us feel bad for using water. We are all doing our best! But is the Department of Water and Power doing their best? You continue to give out permits to a growing population of ugly apartments that use more water and energy than single family dwellings do. You say that more of my water is used outdoors. Why is that an issue when we have so much rain? We hardly used outdoor water at all December to February. "YOUR WATER SCORE" is a bold-faced lie! Complete guilt driven propaganda. I know I have a very efficient home and I have for years. This sheet of paper is the biggest fraud in the world. Shame on you. I will say it again. Shame on you and your propaganda. I do not believe anything on this sheet except you are pushing your personalized plan. Push more like better water meters. Mandatory stop building Big Ugly Apartments in the San Fernando Valley. Stop sending me this and save some paper.

A second team came to repair the leaky water meter and it was a totally different experience than…read morethe first team. They replaced the meter and fixed the water connections, the workmanship is professional grade They group displayed professionalism, caring and laser focused on customer satisfaction attitude The team deserves 1000 too bad we can only give them 5 thank you so much Anaheim utilities maintenance team, you are the best

I'm so frustrated with Anaheim utility company my apartment is so small only 450 square feet and I…read moreonly have 1 TV 1 cellphone tiny refrigerator i barely ever cook not that I'm dirty but I only take a shower 3 times a week and I don't even have a microwave I'm disabled and live alone the 2 bedroom apartments here electric bill is cheaper than mine it's out of control in the last 6 months I've paid over 2000 dollars that is crazy

Outdoor linemen. They treat their employees like they can't…read moretrust them. They monitor them and want them to use cell phone on and off the job. It was such a good company what happened?

There is absolutely no way to call and speak to a live person. Even the live chat just sends you…read moreoff to more websites with no chance of getting help from a live agent. It took me over an hour to finally get in touch with somebody.

The guy said MCC I've known a long time they're top quality they have a huge amount of stock,…read morefriendly and professional. I recommend them.

Very friendly customer service Ernie is very responsive via text or phone calls. I needed a…read morelighting contactor and he was very responsive and found this very old lighting contactor for me he saved the day.

It's really nice to be in a city that has a local community run utility. Unlike the gas company or…read moreEdison, they are responsive and helpful and make any repairs that are required in a timely fashion. It's been great to be able to call a number and speak with someone not a call center rep. Who would have thought it would be that hard to find an experience these day that simply is a local business feel. It reminds you why? I'm happy to be in Pasadena as a resident.

Pasadena water and power turned off service without notice, although payment was current and…read moreautomated. We called repeatedly, created an account, uploaded required documents and paid fee requested but water and power remains off. We have been going round and round with them for over a year. We inherited the property and created an account using the previous account number and uploading recorded deed. However we were told that we need to establish our own account. The online system doesn't allow you to set up service without an account and you can't establish an account. Issue finally resolved over a year after the Eaton fire during which we didn't have any water

If there's one company that embodies corporate greed wrapped in a cloak of incompetence and…read moreindifference, it's Pacific Gas and Electric (PG&E). As California's so-called "reliable" utility provider, they've built an empire on the backs of millions of customers - and when the bill comes due (literally), they treat you like a criminal for daring to ask for basic human decency. My recent saga with them is a horror story straight out of a dystopian novel, and if you're reading this, consider it a warning: PG&E doesn't just fail its customers; it actively torments them. This isn't service; it's legalized extortion, and it's high time someone dragged them into court for the rampant violations of consumer rights they're committing daily. It started with a power shutoff that hit like a sucker punch - zero warning, no courtesy call, no email, nothing. One minute, I'm flipping lights on for my family; the next, we're plunged into darkness because PG&E decided my account was fair game for their arbitrary disconnect policies. According to their own rules (filed with the California Public Utilities Commission), they should provide advance notice for non-payment disconnections, but apparently, that's just a suggestion for a company that's too busy raking in billions from rate hikes to bother with accountability. This isn't an isolated screw-up; forums are littered with stories of families left in the dark without a heads-up, from elderly folks on life support to parents scrambling for flashlights during dinner. PG&E, you're not a utility; you're a blackout bully. Desperate to avoid another outage, I tried setting up a payment plan - a lifeline they advertise for struggling customers. Denied. Flat-out ineligible, they said, with zero explanation beyond some vague eligibility criteria that feels rigged to exclude anyone who isn't a millionaire. This isn't help; it's a gatekept farce. Meanwhile, their CARE which promises 30-35% bill discounts for low-income households, turned into a six-round joke of bureaucratic rejection. I applied six times, each submission more meticulously documented than the last - income proofs, household size, the works. Every single one kicked out like trash, no real feedback, just automated denials that loop you back into the same hellish portal. How many families are they screwing over like this? Turns out, plenty: complaints pour in about CARE applications vanishing into the void, leaving people buried under unaffordable bills while PG&E pats itself on the back for "affordability programs." If this isn't predatory - dangling aid then yanking it away - I don't know what is. The CPUC needs to audit this sham yesterday. Rock bottom came when I had no choice but to whip out my credit card to restore service. After scraping together the funds, I called to process the payment and get the reconnection code - a process PG&E requires for turn-ons. Thirty minutes on hold, listening to that godawful loop of platitudes about "valuing your call," only for the line to drop like a bad breakup. No callback, no apology, just silence. I was left sweating in the dark, phone dying, wondering if my family would have lights by morning. This isn't customer service; it's sabotage. And it's not just me - BBB logs are flooded with tales of endless holds, dropped calls, and reps who couldn't care less if you're freezing or cooking dinner on a camp stove. PG&E's call centers are a black hole of inefficiency, understaffed and outsourced to indifference. Look, PG&E isn't hurting for cash - they're a $50 billion behemoth that just jacked up rates four times in 2024 alone, with another hike in January 2025, all while wildfires rage because of their shoddy infrastructure maintenance. They pay executives multimillion-dollar bonuses and shareholders fat dividends, yet they nickel-and-dime families into poverty with double-billing, phantom charges, and shutoffs that border on cruel. This company has a rap sheet longer than a CVS receipt: bankruptcy from their own negligence, billions in wildfire settlements, and a history of ignoring safety protocols that endanger lives. And still, they operate with impunity, shielded by regulators who seem more interested in golf outings than oversight. PG&E needs to be sued - class-action style, yesterday. For violating CPUC rules on notices and disconnections, for discriminatory denial of assistance programs, for fostering a culture of harassment through their "collections" tactics. File your complaints with the CPUC and BBB, join the chorus on PissedConsumer, and demand better. Until then, arm yourself: document everything, record calls, and explore solar backups because relying on these clowns is a gamble you can't afford to lose. PG&E isn't a partner in powering California; they're the villain holding the plug. Avoid if you can, revolt if you can't. Zero stars for humanity, one for keeping the grid - barely afloat.

This company actually sucks. You know there's an outage in my area. You might get to me in a few…read morehours. What am I paying you for?

I wanted to thank and sing the praises for the repair team who last Friday spent the day repairing…read morea broken water main here on Pass Ave. Upon waking up that morning we discovered we had no water, when I looked outside I observed a DWP team already on site, working on the busted pipe. By the late afternoon they were able to repair the pipe and we again had running water. This coming on a holiday weekend we were not so sure they'd be able to fix it in time yet they got it done and I wanted to thank them (should have done that in person) for their hard work and efforts to get us our water back on:) I work in the film industry and not for the city thus only motivated to leave this review of sincere thanks for their efforts. Yes some could say that's their job yet it was a main water line that burst via an old tree at the end of our street and a holiday (Labor Day) weekend thus the workers did not have to push so hard as they did and of which we sincerely appreciate their diligent efforts. Thank you DWP repair team on N. Pass this last Friday pre Labor Day. Thank you for your dedicated effort to get our water back on.

I paid my bill early every month for over 9 years. I set up auto payments on their website so I…read moredidn't have to remember to pay. When I canceled service on 10/13 they cut it off at 9 AM. Although I would have preferred it cut off in the afternoon since it was my move day and it surprised me that I couldn't put the AC on for the movers, I had no choice so that was fine, whatever. I saved $ not having to pay for more electricity. However, then they charged my account a late fee for the final bill even though I still had it set up in their system to pay my bills one day prior to their due date. I went on their website and deleted my bank account information right away. Then I contacted them via email and their employee (J.) told me he would refund my money in 6 weeks. He said I would get a check in the mail. I had a bad feeling that he was not going to follow through with it and I was right, unfortunately. The refund is $2.08. It is over 4 months later and I have contacted them half a dozen times since then. They have yet to refund my two dollars. This is extremely frustrating and disappointing. I cannot believe it is taking so long. At this point they really should provide a full refund with interest! Good news. There is a page of contact emails on their website that I found today. I had been emailing their general email but now I will email their top employees until I am given my money back that they stole!