lady in the pink polo working cash window today needs to learn how to be respectful and have hospitality, considering she works in a front facing CS role. not even a hi when I walked in and just an overall stink face and attitude. if you hate your job just quit no one's forcing you to be there read more

Considering all the negative reviews, I'm very surprised at the service we received today. My neighbors water meter was filling with water and leaking over to ours. Suburban Water sent a technician who arrived within 15 minutes. Jay was very professional, calm and friendly. He managed to fix the problem right then and there. Luckily it was on the city side and not the residents fault. Overall, very happy with the service provided with Jay who represents suburban. Give another thank you to Jay. read more

I recently purchased a house in an area serviced by Suburban Water Systems. I called to turn service on and was told I would have to wait 5 days because they were closing early and taking a long holiday weekend. 5 days with no water because they wouldn't process my service request. 3 weeks later, my water line had a leak. Suburban Water told me I was covered and they would fix it. Sounds great, called off my plumber since they would fix it. Waited a week, no repair was ever started. Called to inquire after 5 days of hearing nothing and having to use a hose to get water. Was told there was no service ticket in the system. Then told they were no longer going to fix it and it was my responsibility. Absolutely ridiculous. I would have had it fixed from the beginning had they not told me they would fix it! For a company that is supposed to provide customer with water, for the last month they have done nothing to help me actually get water to my home. read more

I know that California water is considered hard to very hard. however, this company provide water quality worst than previous year! Los Angeles, has a water hardness average of 127 PPM And This company provides 292PPM hard water. "Among them a good percentage consumes hard water, which is considered to be a significant etiological factor around the globe causing many diseases such as cardiovascular problems, diabetes, reproductive failure, neural diseases, and renal dysfunction and so on." https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3775162/ read more

Suburban Water Systems - Utilities Near Me - Covina, California

Had a billing dispute, my payment was taken from my account but said they didn't receive. Showed them proof from my financial institution and they would not accept it. Bank statement , letter from branch manager, verification of transaction. Said I needed a cancelled check when it was an electronic payment. They couldn't verify as it is done by a third party?? Are they not responsible for their " third party" errors or maybe fraud? read more

In the billing statement, the water charge was $38.43 and what ever fees in total I have to pay $72.40 (without late or previous payment). It's ridiculous!!!! read more

Terrible company! If I could cancel them I would. My average water bill is about 57$, but received a bill for 250.00$ this month! After calling they sent someone to check out my meter, meter was spinning out of control, but I had no water leaks.he turned off my main valve and turned it back on and meter stopped spinning, no one knows why this malfunctioned , but they said I'm stuck with the bill. No help whatsoever I feel robbed of my hard earned money! read more

Aside from the very high cost of water, Suburban does not respond to the WISH program for low income elderly. We have already sent in TWO applications, one from last year, and another this year, neither of which was responded to. Now we receive another application in the August bill! This COVID-19 Pandemic has been devastating in many ways. The cost of utilities has soared since 2020. Additionally Suburban sends an application for the WISH program, each month, which we filled out and sent, one in August 2020, and a second one in July 2021. Neither has been responded to. Now in the August bill, another WISH application is included in the bill! I'm wondering what the problem is. Their bills are sent out in a timely way with all the little charges besides the water and service charge. There's the interim rate charge, water offset 9 charge, CPUC surcharge, Whittier Tax, Local Government Fee.....They don't miss a beat! Very disappointedly, Carol Hambarian read more

Just got my August 2022 bill and my water bill went up 1,800% even though I do not do any watering nor irrigation of my property. Our average water bill varies a few dollars each month, but, this bill represents almost 1 1/2 years of water usage in 1 month. And given that the actual portion of water used normally, is far lower than the service fee by more that 100%, I have to wonder why I do not have a giant sink hole on my property, based on this companies bogus bill. It is a 3 day weekend, and having called their emergency number to send someone out to see what is going on with the meter/leak, Happy Labor Day Weekend. I am waiting for a response. read more

I am new to the area - I needed water service turned on. I was placed on a long hold and was hung up on. I then tried emailing the customer service and was responded with "do you have the deed????". It's common knowledge that four question marks in a professional email comes across rude and aggressive. I was trying to explain that I don't have the deed but have the final paperwork as the deed would take a week or so. They wanted me to notarize a letter stating that the paperwork was legitimate. Come Monday, the same associate that responded with "????" Responded with "we can take the final paperwork" which means I could have had water Friday but no, I had to wait until Monday at 3pm. read more

The website is a P.O.S can't even log in to make a payment! I work during the time they open and my days off they are closed.

If I could give no stars I would. It sucks that your only water company in the city of La Puente that we are forced to use can shut your water off at $45 dollars, just to charge you a reconnect fee of $25. Like they are really working fixing everyone's pipes. What a joke!! Not even the gas, electric, trash, or even my phone company house & mobile will shut you down with in a month. Why can't we have a choice on what water companies we can use. These utility company had the right mind when they created these company, it's me or the highway! read more

WOW. GET IT TOGETHER SUBURBAN WATER. This is for a commercial account in case you're wondering. First of all, it's terrible that you can't choose your water company because if we could.. Suburban would occupy the last space on my list. I spoke with about 4 different people there. Everyone disagreeing with the previous person. God..it was incredibly frustrating just getting our commercial building meter reduced. I was given conflicting information from rates to smallest meter size with each phone call. I would estimate it took over a dozen calls to get anything done. This added unnecessary stress to our already stressful situation of moving our entire operations from Bellflower. May Gloria - advised 5/8 is the smallest meter June Vanessa - 5/8 is smallest meter. $12.81 service charge + $2.50 cubic Laura - 3/4 is smallest. $19.21 service charge + $2.44 and tells me she's not in customer service...? I don't get it.. Which dept am I talking to then?? Laticia - same day I called Laura above Laticia advises 3/4 is smallest at $19.21 + $2.50. I request tariff/rate sheet, She sends me residential only. I request commercial again. She sends the me the photo I attached. Laura - advised my coworker she could have the field rep contact him the next day. No one called, and when I called I was told he would contact us in several days, then a week, then several days. She said I could not contact him directly when I inquired for his contact info. I waited a week, and called her. She called the field rep Phillip who told her we'd have to get a plumber to reduce the house line, we would have the water turned off, etc and she came to me and said "we can do it no problem" WITHOUT any further details. Naturally when I got the call from Phillip with all the details, I was really upset. Phillip spoke to Laura and helped us out big time. He was really the only truly helpful person I will give full credit to. When I asked him about how we waited a week and was denied his contact info he said he was waiting on engineering to get back to him and gave me his number straightaway. July I just got a call from Laura saying they indeed offer 5/8 for commercial. When I asked her why there was so many conflicting answers, she said there was no tariff available for 5/8. (Check out a form I received from Suburban listing the tariff and rate in June) which they conveniently told me that day, was not offered anymore. Field tech came out same day and when I asked him about it he said they don't offer 5/8 but is only doing it on request and that they're phasing it out. You can imagine my frustration...Unless they start putting themselves in the customers shoes and really making strides in consistent training/manuals, this company is going to offer the same bad service. read more

Suburban Water Systems - Sure. You dont offer 5/8" because theres no tariff... - Utilities Near Me - Covina, California

My water has been shut off again for no reason. My bills are up to date. It is a Sunday night 9/21/14 and the water was shut of an hour ago. Last month the same thing happened. The water turned on again after a couple of hours. Another annoying thing about this company is that they don't allow automatic payment. So it is really annoying esp. when the mailman doesn't deliver the mail properly. Other people get our mail but don't bother to return it. read more

Great business practices sending out a notice of a rate hike in the middle of a pandemic when people are loosing their jobs. Your business practices never cease to amaze me. read more

My neighbor called in a water leak and a company rep went out and determined that the leak was coming from my service line. He turned off the water and talked to me over the phone and told me what the problem was. Luckily I was able to bypass the leak temporarily while I repaired the problem. When I called to let them know I had repaired it and turned the meter back on, the young lady on the phone was very nice and I got through in no time. They were very helpful. read more

Suburban Water Systems - Water leak. - Utilities Near Me - Covina, California

The guy who drives the white Prius for this company sucks at driving. Swerving all over the highway with no turn signals in a company vehicle. Looks like the business is awful too. read more

Suburban water solicited a water saving program for my landscaping, It has been the worst decisions I've ever made for my home. My landscaping never looked so horrible. I try to call customer service ALL they can say they don't come back to see the system, there was no warranty. The sprinklers had only been worked on few weeks back and my lawn was turning yellow and my flower beds dry. I still have not heard back from Suburban Water after trying to speak with manager. The worst part water bill hasn't not change much. Be aware Horrible Program. read more

All I wanted was a Verification ID so I could set-up an online account. Instead I had an employee argue with me on why I don't need one to pay. I told her I just want to set up an online account. And she responds by yelling that I don't need one aren't you listening. Um... its for bookkeeping reason. I need to know a confirmation number. Yeah it appears after you make a payment but I could easily exit the screen and not write it down. At least, by creating an account I can manage it meaning keep track of payments. I don't need someone yelling at me. I just need a verification number not an argument with you YELLING at me that I don't need one when it asks for one. If I don't need one then WHY does the online site ask for one. The fact that she was freaking YELLING at me that I don't need one constantly was rude. What the hell? I had to freaking asked her to CALM DOWN. Just so I can speak and listen to my reason why instead of her cutting me off with "You don't need one." Just listen and understand why I am asking for a verification ID. Seriously the customer service at this place is terrible. Update: Just saw they responded to my comment. Will call tomorrow and hopefully get a Verification ID number. read more

Finding it nearly impossible to reach someone or to get service. Called 6 times in a single day, with hold periods from 15-61 minutes. Twice I reached someone, only to have them hang up. First time I got through, after a 20 minute wait, the girl answering said "hello", then I said "hello", and she had already hung up. Second time I got through, I asked the girl to complete an account transfer that my nephew had already spoken to their office about. She seemed confused and said she would ask the person he spoke with, and then simply hung up. I called back again, waited on hold for 61 minutes, and had the line disconnected at 4:25pm... 5 minutes before they were supposed to close! I've also tried emailing them about the issue, but haven't received a response. These people are terrible! read more

If I had one word to describe this company it would be HATE! I hate this company with every bone in my body!! The most unprofessional incompetent "customer service" representetives you will ever encounter at the La Mirada branch. I wish we had a choice of water companies. When I buy my next house it will not be in the La Mirada area. They shut me off because they lost my payment when they realized they messed up they sent someone to restart the service only to have the idiot standing outside for 45 minutes while he fought with his wife before he turned me back on. This isn't the only incident I have had with these idiots I am going to complain to any & every organization that will listen! It is beyond me how companies can operate like this for God's sake I DO NOT live in a 3rd world country! read more

They have the worst "customer service" representatives. They talk down to you just because you do not understand the process of turning on water. Sorry I do not work for the water company as well? Am I supposed to know these things because the "customer service" reps are sure acting like I am when they respond to me with such bratty and standoffish tones when I question a situation. I called one morning to turn on service and the woman who helped me then was nice and informed me it would take "24 hours to establish service". I thought this meant the water would be on within 24 hours. When I called back 24 hours later because it was still not on a different woman told me it would be between 8-5 today and was basically talking to me like I was a 5 year old she was punishing. They should always be telling customers 24 hours does not mean 24 hours it means sometime the next day between 8-5. When I asked to speak to a supervisior the first day about a question I had the woman put me on hold, asked the supervisor herself, and then proceeded to tell me what this person said. This is not how companies give good customer service as I have been working in the customer service industry for a long time. I know they probably don't read these reviews because people do not have a choice about what water company to choose but please, please talk to your customer service people about how to give actual CUSTOMER SERVICE. read more

Their customer service is terrible. I have a $581.74 credit balance as of November 5,2013. I have called several times to find out when I could expect to see a check from them. They take my number and never follow up. I have been down to their office on two occasions, their customer service rep does the same and promises to foillow up and call back. I am still waiting for the call back and still waiting for the $581.74 due. Michael M read more

Suburban water system has one of the worst websites I have encountered so far. Every time I attempt to pay my bill online the pay my bill tab does not work. Sometimes I get lucky after several attempts and it finally works. Tried it again tonight and once again it was a big fail. Someone please fix this website..... read more

What's up with all the negative reviews ? Lol I had a pleasant as hell experience. The lady in the front was so nice and accommodating to my situation. Maybe I got lucky , but this visit (and the other times I've called for assistance) was definitely a 5 star experience!! read more

By far the worst water company I've ever did business with!!! It's 2015 and they do not accept credit card payments nor debit card transactions in the office come one now!!! Sounds shady to me....in addition there customer service is horrible and when I mean horrible they don't even deserve a "STAR" I will report this company to the consumer affairs tomorrow morning!!!!!! 9/24/15 once again I will pay off my balance if there is one and take my business else where. read more

Horrible customer service! They talk down to you and they can't even field verify their own meters.

ok so now they take card payments!!!! yes.. finally it took so long to get this option.. Now my water will never be shut off again There is still one little problem to iron out. They still owe me for an over $350 deposit when they pulled my meter in 2009? they stopped paying interest on my deposit and then conveniently forgot all about it. If there was an alternative i would definitely opt out. but since they bought the la puente well we are stuck with tyrants. read more

I've had Surburban Water Systems for many many years now and I have gotten to know the office staff, especially Dominica she always welcomes me by name. The entire staff are all very supportive with each other and if I ever had an issue they would always work something out. I've had nothing but a positive experience with them. Thank you! read more

Can't say the customer service was bad, but this company has to be the most expensive water company around, first off the water is bad in many respects and I really don't think they truly read the meters, my water bill here is twice the amount of any of my utilities....isn't water suppose to be the lowest bill????? Whats going on, and on top of it, you get a bill monthly,maybe that's how they get away with charging so much, most of my friends pay the same and get a bill every other month...outrageous read more

They have horrible costumer service and even if you wanted to not talk to them and do it on Line you cant cause they are not up to date with technology cause you can't make payment on line. read more

I have never really had a problem with this company, we are serviced out of the La Mirada office. The people that I have spoken with both on the phone and in person when I have gone in to pay may bill have always been super nice and friendly; willing to give me a few extra days to pay. I just wish they would have online payments; I totally understand it is due to CA state regulations, I get it. I just wish the state would realize that it would be so much easier for us as consumers and I am sure for SWS as well if they could accept payments online. read more

Worst customer service! I will give them ZERO star if I can!!! They did something wrong on my bill statement, and never admit it! They blame all to me and the bank! What kind of company is this? Well, to be fair, I did explain what happened to us. In exchange, they let me wait a long time and hung me up on the phone. And the last time I called, the account rep used a very impatient tone to talk to me. read more

They only accept checks. No credit card or auto payment. Not customer oriented company. They need to change their mind.

We are renting a house where water bill is free and paid by the owner. The owner is bad with keeping the bills paid so we would only find out if the water is shut off. So I have no choice but pay for it since we're the one living in that house. I called this company to pay by phone but the customer service lady cannot accept my payment via phone if I don't have the account number or the owner's last 4 digit social security number. She explained to me that they are not allowed to give account information via phone call. I'm not asking for the account number though!!! I just want to pay the freaking bill!!! She can see the account by the home address I gave her but will not accept the payment WTH!!! I would need to pay it in person, which sucks because my work is 36 miles away. I just don't get the security they have for just paying the freaking bill!!! They would need to loosen up this policy!!! read more

They gave me letters of late notices of how they would shut off my water services because they apparently did not receive payments for which i have proof from my online banking that I did in fact pay. Not only did they cash the check but then they claim they have never received the payment. They would not accept a fax from my bank that would show that I have paid but instead, they require me to have the bank send me a check and for me to personally deliver it as show of proof. Now I have to waste time going over there to correct a problem they made. To bad this is the only water company around the area, otherwise i would have switched read more

HATE them worst customer service!!!!!! I which homeowners had more options to decide which water company for service. If this was the case they would get there shit together. Please train your rude staff!!!!! read more

Zero stars! Wow Lauren you comment on the one customer who compliments her front office visit. Yet you read past the complaints that are of concern to several customers including myself. This is a perfect example of how important ALL your customers complaints are to you. Suburban water can care less about customers let alone customer service. Will turn off our water from 11am to 9pm and they don't care to provide those customers affected with bottled or gallons of water. I get a answer with sarcasm and a chuckle under their breath as if I'm asking for something outrages. What about our elderly or small children who family don't have extra money or water laying around or a way to go to the store. How about this issue Lauren? read more

This company still lives in stone age, they do not allow setting up online payment directly from their website as other utility companies offer nowadays, you need to download application form, fill it in and mail it to this dinosaur company for online payment application, they also do not provide customer with paperless billing option and they would still mail the water bills to your home regardless, they prefer papers, papers, papers read more

This is a nightmare. I just moved out and tried to terminate my account and I have been calling for 4 days. I called both the toll free# and their regular customer service phone# but it doesn't go through. Meanwhile the new renter is using my water!!!! Until I remove my name from the water bill on this place I will be paying for their water! *&%$##@%## read more