The reason I and leaving a one star review is because many animals were mistreated and had nasty…read morecages with little space. There was a cockatoo in a horrid cage it had poop caked all over it, little water, wrong food, and was missing feathers from its neck. The feathers missing from its neck means something is wrong with it or it's extremely stressed! The bird was owned by a worker in the shop. This bird was extremely malnourished and unhealthy in every way possible. When me and my family first walked in there were tiny parrots in a way too small cage fighting because there is not enough space. The bearded dragons had way too small of a tank and two were crammed in the same tank that is not enough for one! The fish were the best taken care of out of any animals in the store. The bettas can see each other and that can cause them to try and fight the other which then causes stress! Overall this store smelled horrible, all animals were not properly taken care of' and lastly the cockatoo needs immediate help it is suffering and extremely unhealthy as mentioned earlier. Do not recommend supporting this store or coming to it I was extremely sad looking at all the suffering animals.

recently I've been getting ready to purchase a crested gecko and the employes have been a big help,…read moreand my eastern box turtle had some troubles with her eyes and asked molly about it and she recommended everything I would need to help, aswell as pointed out what was wrong with my setup/ bin that I was holding it in. Thanks a bunch! thankfully, shelby bowman

Very helpful and knowledgeable about how to keep my algae down. I really hate doing long reviews.read more

Pet smart employees were rude and not very customer friendly. Rushed us out of the store kept…read moretelling us it's closing time and didn't have time to check out our purchases.

( FYI long review ) I am beyond disappointed/ disgusted…read morewith this shelter. On June 8, I rescued a female French Bulldog from the middle of no where in Palmdale, CA dodging traffic to not get hit by semi trucks and cars. I cared for her, bought supplies for her, and intended to keep her if no owner came forward. I made a post in the "Palmdale Lost/Found Animals" Facebook group stating that I had the dog in my care and would gladly return her to her rightful owner if they were located. On June 13, I decided to take the dog to Effingham Humane after finding them through Google so they could scan her for a microchip. I explained to Samantha that I had rescued this French Bulldog while on my way to work after finding her in the street, where she was seconds away from being hit by multiple vehicles. I kept her safe, fed, and cared for until I could locate her owner. When me and my partner arrived, Samantha informed me that the dog did have a microchip, but they first needed to contact the registered owner to determine whether the dog had been surrendered or was actually missing. When they couldn't reach the owner, I was told I had no choice but to leave the dog behind while they continued their investigation. I specifically asked Samantha if I could have the owner's information so I could try reaching them myself because I had already become attached to this dog and wanted to adopt her if the owner no longer wanted her. After leaving the shelter, I was able to contact the microchip owner myself. She told me she had rehomed the dog years earlier and no longer had any contact information for the person who adopted her. About a week later, I called the shelter several times before anyone answered. When Samantha finally answered, she told me they still needed to contact the city where I found the dog to determine whether anyone had reported her missing and to confirm whether she had been spayed. She assured me that if no one came forward, they would call me so I could adopt her. From June 19 until now, July 6, I never received a single phone call. I repeatedly checked the shelter's adoption website because I wanted to make sure she had not been listed without my knowledge. She was never posted. Not once was I contacted, despite being told I would be. When I called, I was met with attitude and was told the shelter "called twice" and left voicemails. I never received a single call or voicemail. Two attempts are not enough when someone has repeatedly told you they want the dog, and you also had my address. If I had known this is how I would be treated, I never would have brought her in to have her microchip checked. I did the right thing, and your shelter rewarded that honesty by giving away the dog I rescued and wanted to give a home. This entire situation was handled poorly, and it leaves me seriously questioning how this adoption process was conducted. I find it odd that the person over the phone stated they had multiple people interested in her but she was NEVER posted on your website ready for adoption??? Strange BTW... I also asked for a call back to confirm the number I left behind and I was told " i have a lot of things to do today it won't be anytime soon and was very dismissive!! I told her I have time to wait here's my number and still no call back!!! IT REALLY HAS ME THINKING SOMEONE IN THAT SHELTER THAT WORKS THEIR TOOK THAT DOG

These are such compassionate people here who devote their lives to caring for animals in the area…read moreand who are dedicated to finding good homes for all.

This is a great place for fish and ponds. The owner and staff seem genuinely interested in taking…read moreof your needs and will find a less expensive item if it will work as well. Bring your family and feed the koi. They could use more staff, since individual service can be painfully slow. However it is individual service from knowledgeable people.

This place is absolutely horrendous and the animals in their care are kept in horrible conditions…read more They have snakes with open wounds, keep their large reptiles in tiny, dirty enclosures with no enrichment, the enclosures are all filled with fences and skin from the reptiles shedding (and is very clear these encloses haven't been cleaned in months), they're letting multiple leopard geckos live in the same tanks, neglecting snakes with mouth rot, and ragging to care for sick an injured animals. Please don't support this place because this is so inhumane and neglectful. Animals deserve better care than this. You can tell the people who work here and own this ship have no love in their hearts for these critters. Report them and go somewhere else that actually takes care of the animals in their care!

Service is awesome! Mike and his staff are very knowledgeable, helpful and will even carry your…read moreitems to your car for you, a ki that started long before COVID. I highly recommend Fetchers for your pet needs!

Service is awesome! Mike and his staff are very knowledgeable, helpful and will even carry your…read moreitems to your car for you, a kindness that started long before COVID. I highly recommend Fetchers for your pet needs!

On one of the worst days, I made an appointment to bring in my little buddy who passed. Jason was…read moreso understanding and helpful. He was so kind and patient. He walked me through the whole process and gave me as much time as I needed. Even when I picked him up after a few days. They went over the process and explained everything to me. Even discussed how to handle the loss with my other pet. Thank you for a wonderful experience in a time of loss. Highly recommended!!!

Wonderful place for pets of all ages. They offer unique gifts and treats for your pet and take…read moreexcellent care of pets and families during difficult times.

Few years ago I took my dog there I walk up to counter lil lil dog started to bark at lil dog I'm…read morelike it doesn't know me it's doing what should be the person working yelled at lil dog bad I thought my dog try's sit down get haircut what do you do to here after I leave charged over $100 .00 plus $20 tipive read alot of reviews about Pet Smart they wasnt good ones either

The selection at this Petsmart is great and the employees have always been helpful. I have never…read morehad any complaints from visiting this store.