My initial interaction with this team was by sending quote inquiries via Yelp messaging. To my surprise, I received a reply within minutes (I sent a message Sunday evening). The following day one of their team members came out to assess the area which we wanted two split ductless AC systems installed. Their prices were comparable to other quotes we received. My husband and I decided to use them over the others because of their quick response and sincerity when speaking with them. Major plus... they installed our 2 systems on a Saturday. Our planned start time was between 8am to 9am and they were about 45 mins late, but they made up for it afterwards. Within 4 hours everything was done. The area was cleaned up and everything was ready to go. Additionally, during the installation they found some old electrical wiring and fixed it for us at no cost. Overall a positive experience. We would use them again for any future needs. read more

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This is the worst experience, excuses, and solution a company can do. This company dodges question and the Carlos (owner) & Phil (administration manager) ignores your phone calls by screening them with another employee. Watch out because after they do a job (which ours was 2 months before the problem) the company tells you to put good comments on Yelp to help them out. Their work was to replace the heater and put it in the attic, put a new AC unit, new ducts, new everything and the price was adequate but it was the wrong choice (I should've gone with my first option, I should've gone with my gut feeling). Our first problem with the AC happened 2 months after the install because the AC kept turning off after 30 min and we couldn't turn it back on. We called the service number and it took time to get someone to check it out. When they showed up, they said, "it's an improper installation of a pipe because it had a clink so it needs to be replaced. It's an easy fix." Did its job the same day, fixed it, and left. A week after....again... same problem..... called again... took longer this time....showed up.... same answer... improper installation of a pipe, clink. It didn't make sense because they did that a week ago but this time they were there for 5 mins left and never came back. I think they just turned it off and on or I don't know what exactly but it worked. Another week after.... this time I get a call from my wife around 6ish (this was during the heat wave) telling me the ceiling was sagging and I needed to get home immediately. This part look at the pictures because that's what I got home too. The equipment was installed exactly where the water damage is at so they can't blame anything else caused it. I called the AC company and they told us they would go... this time the owner shows up. Looks at the equipment and said the pipe was never the problem that a piece was broken and a part needed to be replaced. The water damage though "sorry, it could be the AC but don't worry we'll fix the damage." Their solution, 1. put fans to dry the ceiling for a whole week 2. patch the wet parts with plaster 3. paint over it. That's it! They tried it and it was even worse and it damaged the ceiling even more. Water on the ceiling cannot just be painted and that's it. I asked for their insurance and they "100%" did not want me to call them. They dodged all my phone calls, emails, any type of communication hoping I would let it go. I tried many times to obtain their insurance but since they didn't, I filed a case against their contractors license. Next day, I got their insurance information :/ The ending, we're still working on our claim and it's been really long all because they don't have a California insurance company and I want to voice my situation it's been with this company, Phil, and Carlos. Carlos gave me a story about he wants to stay a small business and wants to fix it and he's happy about not getting bigger... my BS meter went off. Phil gave me the run around that the insurance company doesn't need to get into it. ***Important for everyone**** 1. Always ask for the "Certificate of Liability" and ask to put your name as the additional insured. They don't give it to you with your name on it... red flag 2. Look up the company's Bond in case you need another company fix their mess. 3. Just look for another AC company. ******************************** I explained everything exactly how it happened and pictures are my proof. Also, in the beginning of this incident Phil said he didn't care about if it got on Yelp but instead he wanted to fix everything quickly and correctly. Never happened. Their integrity is missing, trained employees missing (since everything said something that it wasn't), BS present, and they love playing Dodge ball. ***Answer to Carlos*** That is not true. Techs would come after a long time of trying to speak with someone and if I talked with someone they would just say they'd try to contact you or Phil. I adjusted my schedule to make sure the damage was fixed and that was difficult. You told me you'd do whatever needed to the ceiling. The drywall guy told me that you just wanted him to patch and paint. You changed the reason that painting would be enough and that was it. The drywall guy was very nice and is just stuck in middle when I would tell him what needed to be done. The sorry that is being posted is more like a political sorry than sincere. I still want to make sure my incident is told. read more

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As usual call on this place and they always deliver. My thermostat went out and I tell you they came asap. Needless to say it was hot hell I needed some help and they came on time. Joshua installed another smart thermostat and walla all is well thank you Thank you read more

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I am so grateful for Marcus at Specialize Heating & Air Conditioning! Our AC went out during a two-week heat wave of over 100 degrees and our house was getting up 92 degrees. We had a different company come out and although they were friendly, their recommendation to our cooling situation was astronomical and didn't sit well with us. Thanks to everyone's Yelp reviews, we choose this company, and particularly Marcus, to come out and we were not disappointed! After almost a week of no a/c, with just 10 minutes of Marcus' attention, we had cool air blowing! We are beyond grateful to God for this blessing! read more

Our heater went out recently and were in dire need of replacing our wall furnace since there was a tear inside that was irreplaceable. Our home has been excruciatingly cold. I contacted multiple businesses in the area, but Specialized Heating were so on top of responding to my messages and following up with me with phone calls when they'd be coming. Their customer service was impeccable. Carlos and Lorenzo were the main people I was in contact with during the negotiations. They worked with my availability and had Tony come in early Friday morning to check out the problem. Since we had to get an entirely new furnace they said they were able to replace it the next day. With a great quote and how urgent we needed to get one up and running again we went ahead and hired them for the job same day. Saturday morning comes around and their two guys arrived earlier than their eta which was great and immediately got to tearing down and installing our new furnace straightaway. They were so efficient and professional! They were so organized and clean during the entire process. Covered our wood floors with fabric as to not mess up our floors. Answered all my questions and concerns no problem. I definitely recommend them if you need their service!! Thank you so so much Specialize Heating & A/C!! read more

Specialize Heating & Air - Heating & Air Conditioning/HVAC Near Me - Ontario, California

I'm in the process of purchasing a home and part of the inspection states that the A/C isn't working. I called all the corporate big heads and they all say it's gonna cost me $8,000+ In comes Josh and he gives me the real deal on what I have to do to stay cool during the summer. He was honest, up-front and realistic about what I needed to get through the summer. I recommend this company 100%. They quoted me far less than what these other big corporations are trying to charge me. They're family owned and never tried to oversell me. Please call This company to comparison shop and you'll be pleasantly surprised! read more

We were really excited to work with Specialize as we were looking for some routine maintenance & their reviews looked pretty good. I used yelp's "request a quote" option and got a response very quickly! Unfortunately, after the initial response, things went downhill. We are a commercial property so management has to approve any vendors and they have to meet certain COI requirements. This is not my area of expertise but I'm assuming it's some sort of insurance stuff. When we requested the information the first woman I spoke to sent some stuff over. It turns out that she sent a bunch of stuff that wasn't requested so it was all wrong. No big deal, mistakes happen so we emailed her requesting the correct information. 24 hours went by without a response so we called and spoke to a different lady this time. After explaining the situation she put me on hold and after a few minutes she said the guy that handled that wasn't getting to there until 4:00pm. Ok, just have him call me back. That never happened. They also stopped responding to emails. In the end, I had 4 different people help me and none of them were able to give me a solid yes or no. If you're a residential customer, I'm sure you'll have no problems. But if you're a commericial customer and your property has certain requiremnts that need to be met...you might want to look somewhere else. read more

I got several quotes before going with Specialize and they came in with the lowest quote and had the best warranty. Marcus and Juan were really nice and made me feel very comfortable with the work that I would be getting. The guys that came to install were very nice, and cleaned up everything when the day was done. Marcus made himself available if I had any questions and Juan called after the job was finished to make sure I was happy and knew how to work the system. I can't say enough about these guys and really appreciate their kindness throughout the process. 10/10 recommend!! read more

I contacted Specialize via Yelp at 0530 in the morning. Within about an hour, I was contacted. I was desperate to have someone take a look at our heater in our new home since it was 37 degrees inside. The owner said someone would call me. Michelle called me right away and said a technician would be coming my way and she would call me when he's on his way. She did and Cory arrived to evaluate the heater. He fixed everything! Cory was pleasant, cordial, professional and explained things in detail. Thank you so much Cory and Specialize!!! You made us feel comfortable in a warm home again. We need more people like Cory working in today's society! read more

Josh from Specialize Heating & Air came out on a Saturday to run a tune-up for my HVAC. His approachable and professional manner was very welcoming and he described everything in full detail on what he was doing during the tune-up. He even spent the time going through the home inspection report that I had to make sure he didn't missed anything the report may have found. He was very patient with me explaining about the ducts and where the ventilation threaded throughout the house. For a new homeowner like me, it was very valuable information to have Josh go through step-by-step on what each function was and what maintenance was needed to keep efficiency at its peak. He saw that my AC unit was creeping to its limit (since 2005, I believe) but suggested to keep using it until it breaks. He did not find any problems with it during his inspection. His honesty and professionalism is truly valued. Overall, it was a very pleasant first experience and I look forward to be working with Josh from Specialize Heating & Air for my HVAC needs. read more

We contacted Specialize Heating and Air and Josh the technician came out and gave us an estimate. We felt super comfortable with him and felt like he was really honest on answering any questions we had. We were planning to get a couple quotes but after he had left we knew this was the right choice. Price was reasonable but better yet my husband and I felt this was the right choice!! We decided to have them replace our heating and air as we upgraded and everything went very smooth. No complaints. The owner came and checked on the job which made us feel like he really cared. Josh also checked on us to make sure all was well. Had no issues at all. Nothing but high recommendation for Specialize Air!! Definitely would refer them to anyone. Great, honest, and quality work. And my A/C is kickin right now.... full blast. BEST FEELING EVER ! read more

I was helped over the phone by Michelle, the customer service representative, as well as by Marcus, one of the specialists. This occurred a few weeks ago, and they were incredibly kind and sweet during our calls. My landlord has repeatedly sent someone to fix our AC, and I'm confident that if the problem persists, I will be reaching out again for assistance and to have Marcus, or another specialist (I'm confident that all of Specialize's employees take clients' well being seriously) to come out and look at the issues we have been dealing with. Once again, I cannot say enough kind words about how comforting both Michelle and Marcus were. Thank you again! read more

Contacted Specialize Heating & Air Conditioning via Yelp a few weeks ago to have our central air serviced. I contacted 4 companies via Yelp for an estimate and Marcus was the first to reply within minutes and definitely offering the best quote. Once we set up a date, which was fairly soon after and not weeks out like others offered, Cory showed up to do the service. He was punctual, professional and courteous. Cory serviced out air, explained what the problem was and recommended what we needed. He offered his expertise but was not pushy which Ivreally appreciated. We know we will soon be in the market for a new central air unit and we will definitely be calling Specialize Heating & Air Conditioning for the job. I have been recommending them to everyone who has been needing their central air serviced. read more

I am never going to these people for my A/C services again. Had to reschedule over and over again just to get a ridiculously priced quote and even after service was finished I had to get my A/C serviced again because it was too loud. read more

From start to finish, Michelle, Marcus and Arturo were great. My home did not have any ducts so it was a full central heating and air installation with a mini split installation in the master bedroom, due to no attic space. Marcus and his team were able to explain why certain had to be modified during the installation. Although there was an issue with the mini split making to much noise when it drained the water, after bringing it to Marcus attention, they were able provide a solution for which I am very thankful. The mini split no longer makes the loud noise and the unit is very quiet now. Definitely recommend there services, they follow up with the me from beginning to end and do not avoid you when you have questions or concerns. read more

Great company! The tech was on time, diagnosed my wall heater problem quickly ( overheat shut off switch) and charged me a very fair rate. I highly recommend them for any heating issues you might have. read more

This company was able to come out same-day and fix my air conditioner. The tech was friendly and courteous. I always stand right next to the tech while they work. I know they are not a fan of that, but a customer can learn boatloads by observing and asking questions. The tech was knowledgeable, explained each step of the diagnostic, and answered all my questions about the repair process. I will use them again if needed and would also recommend their services to others. Prices were competitive and there was no attempt to up-sell me. Thank you. read more

Service went bad. They came home to give me an estimate to fix my wall heater. They said it could be only 2 things that needs to be repaired. I agree with the quote but they never came to fix or never call to reschedule. I called and they say sorry for the misunderstanding (????) and they rescheduled. As well they never came ir called. I called another company and they fixed it in the same day read more

This company has made me feel very comfortable in every aspect of the job.The price was more than fair, the work was clean and well done. David was easy to talk to, he explained what needed to be done and how they were going to do it. Specialized Heating & Air Conditioning, Thank You.. and you'll always have us as a client. read more

I called Carlos at Specialize after seeing the business advertised in my local mailer. I was able to schedule an appt. for a consultation the very next day at the time I wanted. At our consultation I shared the two problems in our house, (our kitchen cabinets had been build over a vent without having it capped off, and our bedroom vent lacked force). I mentioned that we also were interested in having him look at our back house as there is no air in the unit. After we walked through the house and identified solutions to my air/heating problems, we discussed price and possibilities. I never felt pressured from Carlos, in fact he was very forth coming and offered me solutions that were cost effective. In the end, I decided on the unit for the back house and he fixed my other problems for free! We scheduled the install for 3 days later. The guys were there on time and were great about checking to ensure everything was where I wanted it. Carlos even went by to double check that my request to have to have the outside unit moved around to the back side of the house was honored. Very professional, incredibly reliable, and outstanding products. Not only would I use Specialize again in the future, I would highly recommend them to friends and family. read more

Very satisfied with the installation of my new HVAC system. Got several quotes before committing but once meeting with Josh i knew we were in good hands. Unlike other companies Josh asked what we wanted , and didn't just jump straight to sales. Lorenzo and Daniella were also a great help during the process and made it so seamless and understanding. And the install crew was also friendly and very thorough and everything. No questions unanswered ! Would definitely recommend them to anyone! We already feel how much fresh our home is and are excited for a HOT summer!! Thank you Guys!! read more

Carlos from Specialize will take care of you. He was fast, extremely knowledgable, professional, great customer service, and had fair pricing. He came over same day, fixed the problem quickly, and gave us advice on how to maintain and avoid the problem from returning. All around great experience with this company. read more

Specialize Heating & Air - Heating & Air Conditioning/HVAC Near Me - Ontario, California

Let's be very clear that after someone from management responded to my negative yelp review they did nothing to rectify the issue. In fact they continued to blame me for they're terrible service. DO NOT WASTE YOUR MONEY. Do not waste your time. They will scam you. read more

This company saved our life and went above and beyond!! Our heater has stopped completely and wasn't working during one of the coldest weeks of the year. Cory was the tech who came out to help and he saved the day!!! He was friendly, very efficient, was able to figure out the problem and fix it for us on the spot!! Their prices are very competitive and they are committed to helping their customers above and beyond the call. I highly recommend them and will be using them in the future! read more

I requested a free quote through yelp and was contacted immediately by their office. The appointment was made quickly and Marcus came by to give a quote for a new central A/C (we currently have window ac unit) . Anthony is very professional and detailed compared to other companies that i already had dealt with. He was very knowledgeable, and able to answer all my questions and show me what options I have. His price quote was the best, also he described and tells me what part and procedures they will be doing in detail. I have to say I am very SATISFIED with their service!! read more

I had a great experience with Specialize Heating and Air. I called them for a second opinion and so glad I did. The first company that was sent out came because of my Home warranty. American Home Shield. They tried to tell me I needed an entire new system that would cost 5800.00! Specialize came out and Josh, their tech was very honest and checked everything and was able to make the repairs for 250.00. If you called another company and got a crazy price call specialize air and get an honest quote. I am now set up with a biannual service contract and I will not let any other company near my a/c. read more

They responded promptly. Joshua came to look at my faulty furnace, it wasn't lighting. He ran a thorough diagnostic and zeroed in on the thermostat. Although it was new, it was the wrong one for this furnace. He installed a new one and fired it up fairly quickly. Joshua's professionalism and courtesy reflected well on this company. read more

Called this business because I saw them on Yelp. Was given a same day appt between 12 and 1pm. Technician (David) showed up an hour early, figured out the issue with my furnace in about 15 minutes. Since my furnace was a little older, he had to order the parts, but, they were local and he was back within an hour and finished the job. Very clean, very professional. Would definitely consider them in the future. read more

Marcus came out this morning to service our system and he did an awesome job!!!! Very thorough with everything that we requested and suggested some things we need that of course the original people didn't put in :( thank you Marcus and we will be having him out here again!!! read more

Recently, I received a phone call from a man who identified himself as an employee of Specialized Heating and Air-conditioning owned by Carlos Morales. He asked me if he could schedule a time for them to come out to do their regular service. I informed him that Jim Richards, Owner and Operator of JR's Heating and Air-Conditioning Services had been taking care of my Heating and Air-Conditioner for many years and would continue to do so. I remember Carlos; he serviced my unit once as a Subcontractor FOR Jim Richards. It is clear to me that Carlos Morales is misrepresenting himself to Jim Richards' customers. S. Hinshaw read more

Thank you to Marcus and Antonio who came in such short notice cause my AC stop cooling in the heat of the summer .They are both very nice , professional and came in with masks and shoe covers. Now our AC is running smooth.thanks so much! read more

My AC went out during a huge heatwave in the IE. I called and spoke to receptionist and she was able to get someone out same day. The gentleman came out and basically said I need a whole new AC unit and furnace. He gave an estimate of around 8000-9000k. I thought he was out of his mind. I just paid the Diagnostic fee and thanked him. I know someone that works on AC in Temecula. He drove down Monday evening, seen the capacitor was bubbled up and replaced that. My AC started working! Only charged me 100.00. Its pretty sad a company like this would try to charge so much when it was a small part that needed to get replaced. I will not be recommending this place to anyone. read more

Wow what great service. Josh came the day after we called and got us a great deal on a unit that worked for us. Greg and Anthony showed up the next day and had it installed way quicker than expected. We were so happy with them that we didn't even bother with any other appointments the first day. If you are looking for great service, call these guys. read more

Great Service!! The Technician, Josh, was on time, knowledgeable and super easy going! Great experience and most importantly he got the Heating system going on the spot!!! Great job brotha! Thank you! read more

After being told we would have to replace our entire HVAC unit, we called Specialize for a second opinion. David realized it was merely a faulty thermostat. He jump started it, serviced the unit and replaced the thermostat for a very reasonable price. Would highly recommend! read more

Horrible experience billed twice for basically nothing at all. Called to advise I was billed twice received the run around - I had to call the credit card company to dispute the charge to receive my money back for a service that never took place Beware read more

The Specialize team has provided us with two complete heating and air conditioning systems to date and an add on to our office. I called Carlos on Monday needing a new unit for a new tenant. The system was installed on Tuesday! Always fair pricing and great work. I only need to call the Specialize team. read more

Had Marcus come out to our business and check out our AC. His expertise was phenomenal, he was also very honest and genuine which is something you don't see in this industry. I had a quote from another company and not only was he able to honor it, he was also able to get the price about $300 below the quote. If you are looking for a honest company to work on your AC or Heating, look no further! read more

Had a small issue with my heater and Specialize sent someone out right away. The repairman Josh was friendly and did the repair quickly. They put my system in about five years ago and they've been great. They always remind me when I need a new filter. Highly recommend Specialize if you need a repair or a whole new system! read more

When the summer like temperature started a week ago, our mini-split was not working as it should (basically no cool air)-Jose of Specialize Air/heat came to check, diagnose& ultimately fixed the problem. He made sure that he covered all the bases before he left and made all the difference in the kind of customer service that needs to be appreciated. Kudos to Marcus who made sure to follow up on my request for service. This kind of customer service is rare these days. Keep up the good job - I hope my air unit continues to give cool air so I won't have to call them anytime soon. read more