Mark and Cody did an excellent job of getting rid of moisture on my ceiling. They were considerate,…read moreextremely personable, on time and very pleasant to work with. I really appreciated the customer service.

The water damage remediation was fine. But I made the mistake of paying my invoices to them…read more After I paid they wouldn't communicate with my insurance company and provide documentation of their work. I wasn't able to get insurance reimbursement that I was owed. My insurance tried repeatedly to get documentation to avail. My question is "Why?" Were the charges not justified?

WARNING: DO NOT TRUST 911 RESTORATION OF BAKERSFIELD…read more Read this before hiring them. I am writing this review to warn others about my extremely troubling experience with 911 Restoration of Bakersfield. If you're considering using them--especially through your insurance--please think twice. I hired them (through a referral from Farmers Insurance) after a water-related incident at my home in December 2024. What followed was a complete nightmare of negligence, poor communication, property damage, and what I believe to be highly unethical behavior. Negligent Work Caused More Damage: Their team failed to properly cap a hot water line under my dishwasher during remediation, which led to additional, serious water damage throughout my kitchen. Rather than own up to their mistake, the company--through a rep named Denia--denied responsibility and tried to shift blame to another contractor. Encouraged Me to Mislead My Insurance Company: Denia directly instructed me to have a plumber falsify a service date and label the work as "leak detection" so I could open a second insurance claim. She also claimed to have spoken with Farmers Insurance and said the second claim would be approved. I refused to follow through with this dishonest plan, but I did file the second claim based on her suggestion--which caused even more confusion and stress. Mishandled My Property: They damaged a $400 baby stroller during storage and failed to return a small but valuable cabinet item ($50). Denia never gave me a full inventory of my packed belongings and avoided accountability for the missing and damaged items. No Accountability, No Resolution: To this day, they have not taken any steps to fix the damage they caused, reimburse the lost or broken items, or even provide an honest explanation. Their rep continually dodged responsibility and refused to communicate transparently. My Advice: RUN. Between their shoddy work, misleading guidance, and unprofessional behavior, this company has caused me more stress and financial loss than the original water leak ever did. Save yourself the time, money, and heartbreak. Avoid 911 Restoration of Bakersfield at all costs.

If you're searching for a company that's the perfect blend of unprofessional, disorganized, and…read moreflat-out rude--complete with an owner who told me he wouldn't work with me simply because I'm a woman--then congratulations, you've found it. Our project was delayed more times than I can count, their pricing is wildly inconsistent with the area, their approach is manipulative, and the number of mistakes they made would almost be impressive if it wasn't so frustrating. If you're a fan of inflated costs, constant blame-shifting, and a team that treats customer service as optional, this is the company for you. Otherwise, save yourself the stress and steer clear.

I've gotten incomplete repairs. I understand that patching is not part the contract or scope but…read morepainting is and does not look professional at all. Also per scope or contract is them have replace the baseboards but they missed some of them as walking in our home. They left a terrible mess afterwards. Crew was cutting some baseboards in the new flooring they just completed a left dusk dusk inside also. We have no choice but to pay them according to contract or scope but not happy at all.

Great company! very professional and friendly company and people would definitely recommend for…read moreyour restoration needs

I cannot say enough good things about Emmanuel! From the start, he was incredibly schedule…read moreflexible, working around my busy life to find a time that suited me perfectly. He was absolutely professional, friendly, and courteous, always taking the time to explain the process and answer my many questions with patience. His transparency and honesty about the scope of the work and costs gave me complete peace of mind. He tackled the mold issue efficiently, leaving my home spotless and safe. If you need reliable, high-quality mold remediation, look no further, as Emmanuel is the best!

We called Emmanuel, the owner of Alpha Water and Mold, for a water damage due to a kitchen sink…read moreleaking. He came on the same day, and gave a very reasonable pricing quote. He explained everything in detail patiently before he started the job. He kept us informed and sent photos for every process. He honored his original estimate even after he found out there was more damage. He is very knowledgeable and professional! Great experience working with Emmanuel. Highly recommended!

Devin Kim came out fixed my garbage disposal very efficiently and quickly very nice definitely…read morewould recommend for in the future.

Daniel was able to get our old rusted kitchen sink faucet off and install the new faucet in about…read more30 minutes

Unprofessional unorganized business I ever dealt with. They said this job would take two weeks…read moremaybe 2 1/2 we're going on the second month now stuff is still not done. They did things they were not supposed to do five different foreman that show up on the job nobody's on the same page. Nobody knows what's going on. When they say they're gonna come out to do work. They don't show up. Things are broken. Things are missing. Please do your homework. My word of advice.

STOP did a great job on our rehab. The renters DESTROYED our rental. You won't believe the before…read moreand after results. I thought I was going to have to knock down the house. STOP saved the day. Look at the before and after pictures.

Very rude people try to weasel their way into an insurance job just pay attention to the reviewsread more

We had a supply line rupture from the toilet which caused water damage throughout most of my home…read moreleaving all my contents wet, flooring, carpet etc. Thanks to Specialized Cleaning Technologies they took very good care of us with very professional quality! They stored our contents since we had our furniture moved to their warehouse for floor and carpet replacement in which they brought it back in perfect condition! Thanks to them our cabinets were safe and dried out as well as our walls with their professional help! I recommend this company based off their professionalism, strong commitment to keep their quality of service to the highest standards, and how amazing they did of a job for my home and family.

We needed black mold removed from inside our kitchen cabinets and the floorboard in our bathroom…read more In my opinion Jaime and Leah are the best! When Jaime left, the new kitchen doors and drawers looked better than the old ones. He's a perfectionist. The work was superb......in fact we just called them to do another job. *****

I needed a mold inspection done on a property that was called by an appraiser. The inspection…read morerequired a certified mold inspector to inspect a dark stain. I called this mold company for service and explained the concerned. They came out to do the inspection, gave me the report and I submit it to the lender. Well, the lender rejected the report because the inspector himself and the business could not be verified. The inspector was not certified to conduct a mold inspection and Leah failed to mentioned that the inspector's IICRC cert were expired before providing services. Yes, I still paid, but its a loss for us, next time I know to ask every business for a license/cert that they are providing.

Simply put, Daniel Gonzales is an enormous asset to Roto-Rooter and a consummate professional in…read morehis work. He is friendly and direct, and he approached our problem thoughtfully and carefully, with transparent advice and pricing as he quoted our options (and the eventual upgrade we chose based on a well-informed decision). Daniel arrived at our house to clear a grease-clogged drain. We've had a regular plumber augur the drain before, but the clearance didn't last, so this time we called on Roto-Rooter. We explained the history and what we'd already tried, and we asked questions when Daniel told us about probable issues below and our most-likely solutions for a long-term fix. While he saved us hundreds of dollars after testing our disposal and explaining why it was probably not due for replacement yet, he also carefully described the difference between auguring (pushing out a solid clog, or sometimes dragging it back up out of the drain line) and Hydro-Jetting (blasting out grease that has glued itself to the walls of the drain pipe over time). In the end, we chose the Hydro-Jet and its associated warranty period; while much more expensive than a simple augur service, the difference after cleaning is profound! Daniel's lengthy, careful process pushed an enormous pile of grease chunks out of the drain (he said the white pieces we saw so much of were likely many years old, even from the previous owners of this house), which we carefully swept into a bag for proper disposal (see attached photos from before we swept them up). Once he made it all the way down the line, and the water finally started to flow out the usual channels again, he also ran a camera through the drain to ensure that he'd gotten everything. We could see such an improvement, and it's been performing smoothly ever since. Only four stars for the company's hefty pricing, but a full five stars for Daniel's extraordinary service!

We live in a 60 year-old house. We have two mulberry trees and we are on a septic tank. Over the…read moreyears, the roots of the Mulberry tree penetrated the line to our septic tank. Over the last month or so, I could see the drains getting just a little slower. The last time we had, our drains cleaned was nearly 20 years ago. I thought I could just get them cleaned out again, we might go for another 20 years. It turned out the problem was far more serious. We would need to replace that line. I called Roto Rotor, and they came out promptly. Jason, our technician, tried to clear the line, but ran into the roots. Did Dakota came in with a camera to look down the line. The results weren't good. It suddenly became a very expensive job. They would need to dig a hole and replace the line. While it wasn't ideal, and I would've loved to have time to shop the job around, we went with their estimate. Jason and Andres did a very professional job. They got it done in the time promised. Time will tell whether the job holds up. We really appreciate that this job got done. Likely, in this day and age all plumbing projects are going to be expensive. It's just a part of life.