Installed our new elevator (2) years ago. Have provided great service. The elevator works great…read more We have had no issues. We did have a one-time user error. It was handled over the phone by office personnel. Staff are very knowledgeable, courteous and on time as scheduled. Several neighbors have had elevators installed by other companies and have had numerous problems. We were so happy we found Vertical Transport. Thank you, Craig, and staff.

Great service. Friendly. Dependable. Our elevator runs smoothly after being serviced.read more

Total billed cost for service to inspect a red-tagged elevator, determine the phone needed a new…read moremotherboard, and installation: $7,382.59. Mon June 1: I called SmartRise about a downed elevator. Overtime approved. Your tech arrived on site and found the elevator red tagged. Cab was between floors and he would not move it because doing so without State permission would cost him his license. He didn't bother calling the state for permission to move it. He just left. BILLED COST FOR SERVICE: $3,558.00 (inv 50652) Lily in your office and she said he would be back out the next day but I needed to contact the State to get permission for the elevator to be moved and inspected. Tue Jun 2: I emailed the Monrovia office and received confirmation that the only compliance order on file was to fix the phone. I advised Lily and she referred me to Debbie in your office, who had to fill out paperwork for the tech to sign when they correct the problem. Wed Jun 3: I was asked to confirm that the phone was the only outstanding issue, which I did and promptly advised your office. Debbie emailed me: The State advised you on what to do. So, once you send in that compliance, let me know when its (sic) cleared and we will send the technician. At this point it was clear there had been a breakdown in communication inside your company because now I'm supposed to file paperwork with the state and report back to Debbie. Then Kirk chimed in and told me he needs to send a mechanic (didn't that happen on Monday???) and it was billable and he needed to send me a proposal. Thu Jun 4: No proposal received on Wednesday. I followed up with Kirk. TWICE. I finally received a time and materials "estimate": MECHANIC LABOR RATE: $479/hr. PRICE: $ TBD. I signed the proposal and sent it back. TWICE - because the first proposal was wrong. Fri Jun 5: I called Kirk and we had it out. He finally understood where SmartRise failed OUR client. He had a tech out who actually checked the phone and found the dial tone that I said was there. The tech advised he couldn't program the phone and a new board was needed. COST FOR SERVICE: $1,197.50 (inv 50642) Mon Jun 8: Kirk sent an estimate which I signed and sent back. Tue Jun 9: I received your email because of the review I posted. Not a phone call. No information about the 50% deposit required and if it could be waived. No apologies for the lack of service and the week plus that has been wasted in back and forth with your company. No confirmation that the signed proposal was received and the part has been ordered or when it will be installed. Just a concern for your company's public-facing image and my posted review. You and I exchanged a series of emails. You told me "the elevator phone is tested during our routine service visits" but Kirk told me "The frequency for checking the phone operation can vary with and can be months in between." So which is it? And when I said "Again, sounds like internal communication problems and conflicting work standards. Please provide maintenance logs for the past 12 months. Thank you." Your response was "We will be communicating directly with the board moving forward" and that you would no longer work with because of the "chaos" I've caused. COST FOR SERVICE: $2,627.00 (inv 50630) So here we are... for 8 days over 22 residents (many elders) had to walk up and down 1-4 flights of stairs because your tech didn't diagnose a problem and because your office failed to communicate with each other. If you don't want to be publicly called out for lack of service, do better.

Avoid this elevator maintenance company at all costs…read more They often claim they came when they never did, and completely ignore requests for proof of service records. They always lie about being "on site for an hour," when in reality they spend less than 15 minutes. The technicians are unskilled--when something breaks, they don't know how to fix it and just waste time. Another company came and repaired the same issue for free in under 15 minutes. Despite doing nothing, they charge outrageous fees: 2.5 hours for driving, $25 for gas, and demanded $1,200 without providing any real service. This company is dishonest, incompetent, and only interested in overcharging. Stay away.

They TRAPPED me and my family in an elevator and one of their technicians tried to ASSAULT me in my…read morebuilding telling me to "F*** OFF"! after doing so. Total Access Elevator committed an OSHA violation because of their unprofessional and negligent conduct. They DID NOT inform our property manager that they were conducting an annual inspection and arrived without any notice to our management. And although they had 3 technicians on site, none cared to properly notify residents that maintenance was occurring at 8am when everyone is starting to go about their day. My partner and child were trapped inside for around 10mins taking her to school, even making her late. We were TERRIFIED inside as the elevator jerked up and down and the call / help buttons even told us to call our administrator (ie. property manager). We yelled out for HELP and didn't even know what floor we were on despite being on the top floor. Once we were out, I asked one of their technicians if they had notified management about the maintenance / repairs. They didn't. I asked if they even had communicated with the manager prior to their arrival. They Didn't. I asked why they hadn't let residents know about repairs prior to starting on them. They Didn't. As I was asking reasonable questions, one of their other technicians became aggressive telling me in front of my family that we "should be thankful that they let us out". They put us in this situation to begin with. Their technician then lunged at me to assault me, raising his fist and only because of his co-worker was he stopped, telling me to "F*** OFF!" in our place of residence. Of course, he escalated the situation. I reached out to their manager moments later only to be put on hold for 10mins and then told that the supervisor would return my call in 5-10 mins. An hour later I had to call them to demand to speak with the supervisor who then tried to place fault on me for raising my voice with his technicians. The lack of accountability and responsibility was egregious. Only after I called him out on this, did he mention he was going to write them up and never allow them back to our residence. He admitted that this was in fact a major annual inspection, but Total Access Elevator had not informed our building's management nor residents prior to repairs, putting our lives at risk. Later after I informed our manager that it was a major annual inspection, that same supervisor David attempted to mischaracterize the events of what happened telling our manager to the effect of that we had only been in there "30 seconds" and again reiterated that it was because of my raised voice that the incident escalated and his worker had de-escalated the situation. How attempting to assault resident in their building and screaming at them to "F*** Off!" is somehow de-escalation defies any sense of logic and is void of accountability. They are extremely unprofessional, aggressive, and don't communicate properly. If could give them a ZERO star I would.

Our HOA building has used total access elevator for many years. I do not have any complaints about…read morethe quality of their work. They have serviced our elevator just fine. My issue was the cost of their non-routine service calls. When our elevator went out on a non-holiday Saturday afternoon we were charged $850 per hour...not just for the service call time when they were working on the elevator, but for travel time from their location to our building. $850 an hour for travel time. Anybody using them should just be aware that if something goes wrong and they need to come out on a Saturday afternoon it will be likely close to $2000.

I live in a 5-floor building and our elevator is broken. I pressed the call button inside the…read moreelevator and dispatch said they'd send a tech out today. The tech called my cell phone and proceeded to scream that I need to pay $450 or he's not coming. I said I'm only a tenant, I'm not the landlord, I'm not paying out of pocket. He started screaming at me and telling me "I know where you live, I know your phone number, and I'm going to sue you". Let me tell you, as a woman who lives alone, I'm not going to tolerate a man threatening to come to me where I live. LESS than zero stars. This man is a predator and has no business entering any residential property.

The company has gone through management and employee changes as of Dec. 2022. The current…read moremanagement's goal is to keep Delta Elevator Company, Inc. elevators in Southern California running with knowledgeable personnel, techs, and a supportive 24-hour answering service. I have only good interactions with the company and staff. Since I can't bring my elevator to them, I'm required to pay for their time to come to me. Usually, when I have a problem with my elevator, a tech is out that day to find the cause. If it's after normal working hours, the techs are more than happy to come out, just requires authorization for the charge. The front office understands the mechanics of maintaining the elevator's equipment and necessary inspections and/or reports. When I've asked a question, they willingly explain in layman's terms the answer. I'm glad as the original manufacturer, they can replace the same parts, which costs less than upgrading. I recommend this company for its honesty, friendly and helpful front office and great service motto. They keep my elevator running.

We had a Stiltz elevator installed by Jeff and his crew for my parents' two story house in Laguna…read moreBeach, and everything went perfectly. He took care of the permits, the construction, and the installation. The crew were always on time, they were very professional and attentive, and they left the place clean at the end of every work day. They also had the best price we could find. Definitely recommend Upside if you need an elevator installed. 10/10 price and service.

terrible company; right now the lift is stuck halfway between the first floor and second floor,…read moretotally unable to be operated. with this company, the problem is always the customers fault, never theirs. worst workmanship ever encountered.. if you have an issue, it will be your fault. they presented an emergency telephone to call 911.. did not work at all, spent 1 week trying for a replacement, because they simply do not understand their product at all. in the end, had to call in another stiltz installer to complete the job that they were unable to handle. do not use this installer, there are others in so. calif., like 101 mobility in costa mesa, with over 400 excellent reviews.

Arrow Lift is truly amazing!! Great job on the rebuild…read more Thank you to Kelsey for her patience and help in organizing all the meetings and emails. Duane and Robert were organized, highly qualified, and went over and beyond. They finished the rebuild early, and the elevator is great. Thank you

Unfortunately, this company's service has declined significantly over the years. Prices have risen…read moredramatically, with the initial inspection fee alone now reaching $350, before any parts or repair costs are added. More concerning, when an elevator malfunctions, customers can face weeks-long delays before a technician arrives to address the problem. What is most troubling is the impression that maintaining existing equipment and ensuring customer safety have become secondary priorities. Rather than providing prompt, reliable service, the company appears far more focused on selling new installations and upgrades. For a business entrusted with something as essential as elevator safety, that is deeply disappointing. I can no longer recommend their services.