This is, without question, the worst experience I have ever had with an auto body shop…read more I was referred to A&M Auto Body by my insurance company, Farmers Insurance, after my accident. Because they were a recommended repair facility, I trusted them with my vehicle. That was a mistake. When I got my car back, it had new damage that was not there before. The left side of my aftermarket wide-body bumper had been damaged and no longer fit correctly. Instead of acknowledging the damage, the shop claimed it was already like that when I dropped the vehicle off. That is simply not true. The problems didn't stop there. My dash cam no longer worked after they finished the repairs. The 10-amp fuse had been blown. My alarm siren stopped working because a wire had been cut and never repaired. While inspecting the engine bay, I found multiple wires that had been cut and left unrepaired. On top of that, my steering wheel--which cost me over $700--was scratched and scuffed while the vehicle was in their care. I take exceptional care of my vehicle and have extensive experience working on cars. I know exactly what condition it was in before it entered this shop, and I know what was damaged afterward. I contacted A&M Auto Body multiple times and spoke directly with the owner. Rather than taking responsibility and fixing the problems, I received excuses. I was eventually told they were waiting on one replacement piece from the manufacturer of my wide-body kit. It has now been over three months, and my vehicle is still not repaired. Waiting this long for a single part, with little meaningful communication or urgency, is unacceptable. To make matters worse, I paid a $1,000 insurance deductible expecting my vehicle to be repaired correctly. Instead, I got my car back with additional damage and had to spend months trying to get someone to take responsibility. I've also had to file complaints because the issues remain unresolved. The most frustrating part isn't just the poor workmanship--it's the complete lack of accountability. If a repair shop damages a customer's vehicle, they should own the mistake and fix it promptly. That never happened here. Based on my experience, I would never trust A&M Auto Body with another vehicle, nor would I recommend them to anyone. If you care about the quality of your vehicle and expect honest communication, attention to detail, and accountability, I strongly suggest looking elsewhere.

The shop team did amazing work on my wife's Mustang. They were quick, responsive, and paid real…read moreattention to detail. I never felt like just another number, or just an insurance payment. I was treated like a human being and every employee there seemed genuinely happy to work there. They worked great with my insurance company, and even went as far as returning my rental car for me when I went to pick up Mustang.

I hope to never get in another accident but if I do I will most certainly go back to them. Jeff the…read moreowner was so helpful. Dianne the secretary was AMAZING and walked me through the whole process. Highly recommended!

My friend referred me here after my car was in an accident. They made a stressful time easy and…read morethey got to working on my car immediately. I was surprised how quick they finished. I hope to never have another accident but I'll come here if I do. The price was pretty good too.

This is the second time I have used this company and the second excellent experience I have had…read morethanks to Bob, Angie, and the staff of very capable and caring technicians who work here. Someone did small but important damage to my Ford Fusion. It was important because it would prevent the car from passing inspection due to a damaged headlight and fog light. The surrounding sheet metal and bumper had some minor damage, too. It would be impossible to see any sign of the damage or repair. There are other good body shops in the area but Body Works is the best, based on my two experiences.

Dealing with Robert was very easy. Once the car war brought there and I signed the authorization…read morethere was nothing else for me to do . Three weeks later car was given back like new and drives well. Bill Z Newburyport MA

went for a estimate for my 2003 chevy 2500 he was very honest on the work and great price so now…read morethe truck is there to get it done

George and his crew are great. Excellent service. Been going to them on various work for the…read morefamily over the past 10+ years. Very professional work. I couldn't be happier and I'll continue to recommend them to anyone that asks!

I had a couple of small jobs on two of my cars. Dan did a great job, and it was done fast. The…read moreprice was very reasonable, too, and he's a really nice guy to boot!

Great service and workmanship.... They took on the challenge of removing the Paint Protection Film…read more(PPF) from my 2009 BMW that was cracked and ruining the car's appearance. I had extreme doubts that this could even be done after being on the hood and fenders for over 15 years, and after a time consuming process (the film came off in many small pieces), the car was returned to me looking like new ! I I attached 'before and after pictures' below ... I highly recommend River Street Auto Body ! Incredible Team !

My experience with this body shop was very disappointing. After my accident, the repairs took a…read morelong time. When I got my car back, I found several problems, including peeling paint, loose windows, and poorly installed doors that made rattling noises. I had to return my car multiple times because every time I picked it up, I found new issues. When I complained about the peeling paint, they gave me a small bottle of touch-up paint and told me to repaint it myself if it peeled again. I also discovered that my insurance company had paid to replace parts such as the front bumper and the door handle, but they were never replaced. The side mirror was simply glued back on. After I confronted them, they admitted the mistake, ordered the parts, and finally installed them, causing even more delays. This review is based on my personal experience. I cannot recommend this shop to anyone who expects quality repairs, professionalism, and attention to detail.

I requested a quote from another body shop and Yelp recommended that I also request a quote from…read moreArchstone. Here was what I said: "Need front bumper, underway, fender liners and one side skirt replaced. I have all the panels." And this was the response from "Herman S.": "Hi ; You have to come by an we can take look and give you an estimate. We are open tomorrow 10am to noon." So I hopped in the car and drove 30 minutes for the quote. A couple of guys came out, looked at the car, took the VIN, all my personally identifiable information and gave it to their boss... who promptly told me he won't do it because he doesn't use customer provided front bumpers. Apparently customer provided OEM bumpers don't work just the bumpers he orders. It's his shop and that's fine. What's not fine was that he wasted an hour of my time for something he literally could have said in a Yelp message. And now I'm left wondering what they plan on doing with my VIN, home address, phone number, and e-mail. I just read his response. I literally had never been to this area of Tewksbury before let alone his shop.

Quick quote, good work, honored original quote . Took a day…read morelonger than estimated and some communication and coordination that could've been better. But overall a good experience. Recommended.

Good price. Replaced the bumper after receiving a new bumper. Not much of a wait. I received…read moreseveral quotes through Yelp. I'm glad I used Yelp rather than bringing it to the nearest auto-body shop. I would use Patriots again without hesitation.

Quality of Service was very impressive. Made it convenient to drop and pick up my car and…read morecoordinated with the rental company. Highly recommend Mike and his crew!!

Mike was great with communication and my Wrangler's hood came out amazing. Reasonable pricing…read more Highly recommend Best Auto Body.

So here's my tale of stupidly... I was reversing into my garage talking to my son forgetting my…read moregarage door was delayed.. then I heard scrapping then a wth was that noise? Then it hit me... I freaking hit the antenna with the garage door. My son just started at me like oooh you messed up... I say in all frustration I say I KNOW!! so I looked at the antenna like I've never seen one before ( well not in my hand anyway) so I at that moment drove to 3 different auto body places. 1st one quoted $4500+ no thanks the 2nd was we can't fix that you need a new roof.. what a new roof!! Awh man what the hell did I do to my Idris.. the 3rd said to go to the dealer.. not doing that... then I called my insurance company they directed me to Hynes Collision Center in Haverhill... Santos looked at my car and gave me a pretty reasonable price he said he could fix it and it would take a week to a week and a half. I say okay. I dropped it on a Wed and he called me exactly 1 week later on Wednesday!!! Amazing...I drove up Thursday morning to find my beautiful car looking gorgeous and the price was better than expected $$... I could only say thank you thank you it (Idris) looks amazing.. I was a child on Christmas day... Hynes Collision Center is the place to bring your car they are straightforward, honest, and attentive to all your questions and concerns... great people...

just had my car repaired after being hit twice in a week. Franl and his team were very easy to…read moredeal with. Excellent job repairing my vehicle. Looks like it was never hit. Matched the paint beautifully. Extremely happy with service and the work completed. would recommend!