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    Specialty Fence

    3.1 (21 reviews)
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    I wanted to support a family owned business and I really liked the person that came out so I selected specialty fence. 1st issue was there is no communication updates after making 50% deposit in June, the week before labor day JULIE marked my yard so I thought okay they're finally coming. No fence, I called and for two consecutive weeks I was told they were coming on Wednesday and when I called Elisa would laugh and tell me about what issues they encountered. Finally they scheduled installation on Friday 9/23. Of course JULIE hasn't marked so I had to make calls to get this reconciled so that the date wouldn't be pushed again They showed up only tear down the existing fence, no discussion with me if this was acceptable and it wasn't bc I have pets and a pool and didn't want the liability. After talking to Elisa at length she said they would install a temporary fence (see photo) i would have preferred they waited until they could complete the install before removing the fence for an entire weekend. They came back in Monday to install, my yard is pretty tore up from the equipment (see photo) there are clumps of dirt everywhere as well as my patio. They finally complete about 7pm. They promptly send and an invoice on Tuesday for payment, the first link didn't work, they resent on Wednesday and I paid The final inspection was done Thursday with corrections required, the gate post are wobbly, there's excessive dirt everywhere and the slates aren't all fully attached (see photo) Elisa email me that it would be 2 -3 weeks before they could come out. WHAT? I'm really hoping race didn't play a part is the callus service I am receiving because the other reviews and pics are wonderful. My experience was anything but.

    Pictures of the holes Specilty fence left in my backyard...

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    2 years ago

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    4 years ago

    3+ months and counting. Still no fence up. Paid deposit, permits submitted. Pretty soon I'll cancel.

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    10 years ago

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    Mario R.

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    5 years ago

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    10 years ago

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    Mario R.

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    Review Highlights - Specialty Fence

    Mario and the crew did a fantastic job on removing and replacing our run of 6ft privacy fence.

    Mentioned in 5 reviews

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    Deck Doc

    Deck Doc

    (21 reviews)

    From start to finish the team from Deck Doc provided outstanding service. Open communication and…read morefollow-up. Our project included our western cedar fence and our 20 years old Australian wood table and benches. Dave took the time to research and find the original treatment product recommended for the table and benches! When we witnessed his service team flipping the benches and meticulously sanding and treating the bottoms my wife expressed her complete admiration, "Even I never did the bottoms!" Cleanup was spotless! All 5 stars earned! Thank you! Gerald G.

    Deck Doc just finished power washing, sanding and staining my deck, and I am 100% satisfied with…read moretheir work. I scheduled the work around last November, as I wanted my deck to be refinished and looking good for the full 2025 season. The first days with decent weather in late April the deck was washed, and by early May the deck was finished. A crew of 2 worked a full day power washing and bleaching the deck and 2 sections of yard fencing. Every part of the deck was thoroughly cleaned, including areas not normally visible, and all areas of the deck that were surrounded by bushes. Within about a week, as soon as we had a few sunny days and warmer weather, a crew of three worked a full day sanding and staining the deck and fence. The deck floor was power sanded, and all other surfaces were hand sanded, before all sawdust was carefully blown away and stain was applied. Deck Doc did an outstanding job, and I would not hesitate to recommend them. Communications regarding scheduling were excellent, work was done competently and on the days and at the times promised. The area around the deck was left completely clean when work was completed. Thank you for making my deck look like new.

    OnDeck - Timbertech Landmark Collection Boardwalk, Feeney Cable Rail, Hut Tub and Outdoor Kitchen

    OnDeck

    (13 reviews)

    This is the 3rd in-home remodeling project that On Deck has performed for me and they are nothing…read moreshort of fantastic. Take a look at this beautiful kitchen that they built for me. Chris Long Grove, IL

    I'm extremely disappointed with how OnDeck handled an issue with our ScreenEZE installation. The…read moreinstallation crew themselves were very nice and professional, which makes the way the situation was handled afterward even more frustrating. We have a mid-century modern home with a very specific exterior aesthetic. One of the defining characteristics of the house is the clean, minimal exterior detailing, and we have been very intentional about keeping window and trim elements flush and visually unobtrusive. OnDeck installed the ScreenEZE system using an exterior corner-mount method that left a substantial amount of dark metal visible around our white openings. At no point during the sales process was I told that OnDeck only installs the system this way, nor was I told that there were different manufacturer-approved mounting options that would create very different finished appearances. During the installation, I was surprised by how much visible metal there was, but I assumed that once everything was complete it would look more like the clean installations shown in ScreenEZE's own marketing materials. I did not realize there was another mounting method that could have substantially reduced the exterior metal because that option had never been discussed with me. I only became aware of the inside/flush-mount option after the project was essentially complete, when I received the installation instructions from OnDeck. Those instructions clearly showed more than one installation approach. When I raised the issue, the initial response was not simply, "We prefer another method." I was first told that I was confusing my installation with a different product/system used for other applications, including arched openings, and that I had not purchased the product I was referring to. I was the one who had to point out that the inside-mount option I was asking about was shown in the installation instructions OnDeck itself had given me at the end of the project. I then contacted ScreenEZE directly to understand what was actually possible. ScreenEZE told me that, when installed correctly and in the appropriate application, flush mounting is a manufacturer-approved method, is covered under their 10-year warranty, and is considered just as reliable and durable as a corner mount. After I brought that information back to OnDeck, their position became that flush mounting is simply not a method they choose to perform because they believe their corner-mount method is superior. That is a perfectly reasonable company preference -- but it should have been disclosed before I hired them. Had I been told, "We only install ScreenEZE using an exterior corner mount, and we do not offer the inside/flush-mounted option," I would have immediately discussed whether that approach aligned with the architecture of my home. If it didn't, I would have hired a different installer. I was never given that opportunity. My first conversation with Phil after raising the concern was extremely defensive. At one point I had to tell him that I did not appreciate being spoken to as though I were a "dumb housewife." The conversation felt dismissive rather than solution-oriented, which was especially disappointing because I was genuinely trying to understand what had happened and how we might fix it. OnDeck also told my contractor that correcting the installation would essentially require replacing everything. Since they were unwilling to offer a workable solution, I contacted another local screen contractor. That contractor was able to reuse the existing metal, replace only the screen material, and move the entire installation inside the openings with two installers in one day. The cost to me was an additional $2,800. I asked that $2,000 be held back from OnDeck's final payment to account for part of the additional cost I had to incur to achieve the installation I originally expected. Rather than having a meaningful discussion about a compromise, I received a notice of lien for the $2,000. What makes this especially disappointing is that I understand what it means to run a small, family-owned business. I run businesses myself, and I know how important trust, communication, customer service, and your word are to building a reputation. Mistakes and communication breakdowns happen. What matters is how a company responds when a customer raises a legitimate concern. I was completely willing to work toward a fair middle ground. Instead, I felt dismissed, given conflicting information, and ultimately forced to find and pay another contractor to solve a problem that could have been avoided entirely with one conversation before installation. My issue is not that OnDeck prefers the corner-mount method. My issue is that this preference materially affected the appearance of my home and was never disclosed before the work was done. Unfortunately, based on how this was handled after the installation, I would not recommend OnDeck.

    Specialty Fence - fencesgates - Updated September 2026

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