I'm extremely disappointed with how OnDeck handled an issue with our ScreenEZE installation. The…read moreinstallation crew themselves were very nice and professional, which makes the way the situation was handled afterward even more frustrating. We have a mid-century modern home with a very specific exterior aesthetic. One of the defining characteristics of the house is the clean, minimal exterior detailing, and we have been very intentional about keeping window and trim elements flush and visually unobtrusive. OnDeck installed the ScreenEZE system using an exterior corner-mount method that left a substantial amount of dark metal visible around our white openings. At no point during the sales process was I told that OnDeck only installs the system this way, nor was I told that there were different manufacturer-approved mounting options that would create very different finished appearances. During the installation, I was surprised by how much visible metal there was, but I assumed that once everything was complete it would look more like the clean installations shown in ScreenEZE's own marketing materials. I did not realize there was another mounting method that could have substantially reduced the exterior metal because that option had never been discussed with me. I only became aware of the inside/flush-mount option after the project was essentially complete, when I received the installation instructions from OnDeck. Those instructions clearly showed more than one installation approach. When I raised the issue, the initial response was not simply, "We prefer another method." I was first told that I was confusing my installation with a different product/system used for other applications, including arched openings, and that I had not purchased the product I was referring to. I was the one who had to point out that the inside-mount option I was asking about was shown in the installation instructions OnDeck itself had given me at the end of the project. I then contacted ScreenEZE directly to understand what was actually possible. ScreenEZE told me that, when installed correctly and in the appropriate application, flush mounting is a manufacturer-approved method, is covered under their 10-year warranty, and is considered just as reliable and durable as a corner mount. After I brought that information back to OnDeck, their position became that flush mounting is simply not a method they choose to perform because they believe their corner-mount method is superior. That is a perfectly reasonable company preference -- but it should have been disclosed before I hired them. Had I been told, "We only install ScreenEZE using an exterior corner mount, and we do not offer the inside/flush-mounted option," I would have immediately discussed whether that approach aligned with the architecture of my home. If it didn't, I would have hired a different installer. I was never given that opportunity. My first conversation with Phil after raising the concern was extremely defensive. At one point I had to tell him that I did not appreciate being spoken to as though I were a "dumb housewife." The conversation felt dismissive rather than solution-oriented, which was especially disappointing because I was genuinely trying to understand what had happened and how we might fix it. OnDeck also told my contractor that correcting the installation would essentially require replacing everything. Since they were unwilling to offer a workable solution, I contacted another local screen contractor. That contractor was able to reuse the existing metal, replace only the screen material, and move the entire installation inside the openings with two installers in one day. The cost to me was an additional $2,800. I asked that $2,000 be held back from OnDeck's final payment to account for part of the additional cost I had to incur to achieve the installation I originally expected. Rather than having a meaningful discussion about a compromise, I received a notice of lien for the $2,000. What makes this especially disappointing is that I understand what it means to run a small, family-owned business. I run businesses myself, and I know how important trust, communication, customer service, and your word are to building a reputation. Mistakes and communication breakdowns happen. What matters is how a company responds when a customer raises a legitimate concern. I was completely willing to work toward a fair middle ground. Instead, I felt dismissed, given conflicting information, and ultimately forced to find and pay another contractor to solve a problem that could have been avoided entirely with one conversation before installation. My issue is not that OnDeck prefers the corner-mount method. My issue is that this preference materially affected the appearance of my home and was never disclosed before the work was done. Unfortunately, based on how this was handled after the installation, I would not recommend OnDeck.

OnDeck is a fantastic company with great service. They're prompt, reliable, insightful and…read moreknowledgeable while staying on budget! We're so happy with the addition to the house and the amazing backyard kitchen. Santo, Phil, Al and Ken are our superstars!!

From start to finish the team from Deck Doc provided outstanding service. Open communication and…read morefollow-up. Our project included our western cedar fence and our 20 years old Australian wood table and benches. Dave took the time to research and find the original treatment product recommended for the table and benches! When we witnessed his service team flipping the benches and meticulously sanding and treating the bottoms my wife expressed her complete admiration, "Even I never did the bottoms!" Cleanup was spotless! All 5 stars earned! Thank you! Gerald G.

Deck Doc just finished power washing, sanding and staining my deck, and I am 100% satisfied with…read moretheir work. I scheduled the work around last November, as I wanted my deck to be refinished and looking good for the full 2025 season. The first days with decent weather in late April the deck was washed, and by early May the deck was finished. A crew of 2 worked a full day power washing and bleaching the deck and 2 sections of yard fencing. Every part of the deck was thoroughly cleaned, including areas not normally visible, and all areas of the deck that were surrounded by bushes. Within about a week, as soon as we had a few sunny days and warmer weather, a crew of three worked a full day sanding and staining the deck and fence. The deck floor was power sanded, and all other surfaces were hand sanded, before all sawdust was carefully blown away and stain was applied. Deck Doc did an outstanding job, and I would not hesitate to recommend them. Communications regarding scheduling were excellent, work was done competently and on the days and at the times promised. The area around the deck was left completely clean when work was completed. Thank you for making my deck look like new.

Worked with Patrick on a remodel job in Antioch. Gave him the price for the repair, he agreed and…read morewe did the work. All was fine until he decided not to pay the invoice. This has been going on for over 5 months. When he did accept a phone call he said he was in a bit of a bind and would make an effort to get the bill paid. Told him that I would work with him in any way to help him out and now he refuses to answer calls or reply to E mail. Stay away from contractors that don't pay their bills!

Patrick and Chris were recommended to us by Rob (owner of High Caliber Electric), as we need some…read morecarpentry work done on a house that we had just purchased. The scope of the project grew as we realized that we needed more things done in the house before we could move in, which included: installing several interior and exterior doors, removing and reinstalling a built-in set of drawers, installing and fixing flooring, removing a built-in wet bar in the basement, doing some work in a bathroom so we could put in a new vanity and bathtub, removing a wall between two rooms so one could be turned into a walk-in closet, making a small alcove into a closet, stripping down a door to be refinished, making shelf supports for our long pantry shelves so they don't bow from the weight, and helping fix a basement leak that was due to the prior owner not properly fastening his deck to the foundation. I am sure there some things I am forgetting, but the bottom line is that Patrick and Chris were always up to doing what we needed done. They were on time, professional, friendly and easy to work with. Patrick was great about providing quotes for all of the work, and had very reasonable prices. In addition, when I needed a contractor for something that he couldn't do, he knew someone in the area he could recommend, and those recommendations (of which there were several for: roofing, plumbing and tile work) worked out great. My wife and I appreciate the great work that Patrick and Chris did, and would highly recommend them for any type of construction project - whether it's big or small.

Professional, reliable and knowledgeable. Katie with deck systems is an absolute rock star!read more

From the owner: We provide quality craftsmanship and knowledgeable customer service! Deck Systems can do it all!…read moreWhether you need a repair to your current deck, want to freshen up your existing deck with some new stain or build something brand new we are here to help! We offer treated and western red cedar solutions for your wood deck needs. For Composite Deck needs we offer Trex, Timber Tech and Deckorators!

At the end of summer last year I contacted Sexton for a condo balcony redo from wood to composite…read more The quote was the best quote I received for the job. The weather was not good in the fall so we scheduled the work for March. I left my keys with Bob, one of the owners, and the work was started and finished within one week. The work that was done was great and I had one spot that I needed fixed and Bob came out personally and fixed it. They did a really good and fast job. Thank you!

We had Bob complete 2 projects for us this past year that we were very happy with. The first was to…read morereplace a side door on our house and the second was to replace our front porch.  Bob and Jane were both incredibly kind, helpful, and easy to work with through the entire process.   They spent a lot of time with us to make sure they understood what we wanted and they were quick to respond with any questions we had. They were also incredibly helpful when it came to scheduling work around other contractors that were also doing work on the house at the same time.   Big home projects can often be stressful but working with Sexton alleviated a lot of that stress. I would 100% work with them again in the future. We're very impressed with the outcome and the skill they used to complete these  projects on our old home.

It's been a year since they installed our pool deck. It looks just as amazing now as it did when…read morethey finished. We can't say enough on how Russ and his crew took the time and worked with us to have it look just the way we wanted it. The cleaned up afterwards like they were never there. Thanks!

I don't truly think I can put into words how happy I am with the job that Russ and his team did on…read moremy porch. After calling eight other companies and getting nothing but the runaround, no returned call or ghosted after a 10 minute meeting, Russ came out and handled everything. He was straightforward and very upfront about the times and the costs. The price was exceptionally reasonable and the work is absolutely fantastic. If you want quality and professionalism from someone who does things old school, this is the company you call! HIGHLY HIGHLY HIGHLY RECOMMENDED!

It was by luck of the draw that I chose this company. They were fantastic. What I appreciated was a…read moreconstant communications between them and us. They were very professional and explained everything what they were going to do. They promised the work to be done in two days and they were. Before they left, they cleaned up the entire area. I would highly recommend them to do your plumbing needs my husband chose to do the dry wall,

Extremely prompt response and great communication. Methodically assessed and diagnosed the problem…read moreas a loose wire in our breaker box. Did a thorough review of impacted fixtures and switches and clearly explained what he was doing. Reasonably priced and great value. We will certainly hire again for work in the future.

Gustavo was excellent. The process was smooth. The technology was great. Everything spelled out…read more All products and payment options are clear. Actually a very fun and enjoyable experience.

They provided an estimate to extend our fence. The proposed work via Virtual estimate was thorough,…read morethe quote was fair, and communication was excellent. We didn't end up getting the job done from this company as I ended up completing the work myself but this would be the company I'd recommend. They're very responsive, and professional to deal with.