The doctors are okay. The doctor I saw was attentive and responsive both the first time they made…read moremy glasses and the second time since the first pair of lenses were not acceptable. However if you go there, once you have the prescription in hand and they try to hustle you to look at frames and order glasses, say you have a cousin in the business and head straight for the door. Frames and lenses are way too expensive and at best, no better quality than you'll get elsewhere.

First time visit…read more Very professional staff Met with Dr. Fishbein He took his time, answered all my questions I was very satisfied

I enjoy coming here. There is a professional office staff that knows their stuff, and the doctor is…read morecourteous and thorough. Never a wait. Fair prices, too.

So kind and wonderful and patient. As someone who is very new to having glasses, I feel very…read morecomfortable coming here! Very thankful for Dr Fields and his team!

I ordered prescription glasses back on June 11 they cost almost $800 told me will be ready in 2…read moreweeks we're in August still did not receive them went there 3 times they're excuse my lenses are on back order they don't even have the audacity to call their customers and tell them what's going on very unprofessional customer service I even disputed the amount I paid them got my money back thanks to my bank they even treat their customers with arrogance like oh we told last time you they're on back order like you have to check on your order one of the workers there and have a nurse scrub on she's a real bitch really bad place don't even recommend this place to anybody you really care about

Dr. Jacobsen is extremely kind, patient, and knowledgeable! I think she'd be great with anyone…read morethat experiences anxiety or gets overstimulated easily.

Outstanding customer service experience. We dealt with Liz, who was very helpful and solved our…read moreissue promptly and professionally. I would highly recommend Costco optical for a great customer service experience.

This optical department is garbage. I've been exclusively buying glasses from a different company…read morefor 12 years. I decided to stray over the summer because Costco was offering a great deal. The staff was rude and made fun of me for having a high prescription and said I probably wouldn't look good in frames because of it. I left this Costco in tears and mentioned my experience to management. They were treating me as if I wasn't a person. While both the store manager and optical manager apologized, I won't consider them for glasses. It's a shame because I love this location's store. They don't allow returns on glasses either which is important to note for anyone considering.

I will preface this by saying Dr. Phillips is a very smart doctor, and trust me when I say he knows…read morewhat he is doing. That said, his office is very poorly run. It can take up to a month to get an appointment and do not be surprised if you get a call a few days before to let you know that he has to reschedule. This has happened to me twice. Once you finally get to the doctor's office, you may wait an hour or an hour and a half to see him. It's really quite unacceptable. Getting through on the phone is also difficult. Do not be surprised if you are told to hold and forgotten about for 15 minutes. Do not be surprised if you go in to get test results and are told that they have not scanned the results in yet. Do not be surprised if you leave a message for an emergency and they never receive or check their messages. You may speak to one assistant who will tell you one thing and another assistant who will tell you another. There is very little regard for your own personal time. I've seen one patient demand her copayment back because the wait time was too long. I understood her frustration. Overall, his office is extremely disorganized and while he is a good doctor who knows what he is doing, I think that his office needs to have a serious restructuring.

I visited this office for the first time in may. I assumed it would be a general exam as the ones I…read moreget each year. The Dr. is knowledgeable. my experience with the staff is quite different. my eyes were dilated at the appointment( it was my first time getting this done). I wanted told I would be dilated nor was I informed I should have come work someone or given those fashionable disposable glasses people wear. you was I shocked when I couldn't see a thing when I left. I couldn't see enough to go back up to the dr. office or find my car so I managed to call a ride to pick me up. not cool( in my second visit I was told by another patient that the same thing happed to him with his visit.