The sales team is very nice and friendly and helpful. Did a nice job of getting me the deal I…read morewanted

I had a problem with my bill going from $75 a month to $180 a month for one phone plan the sales…read moreassociate AJ was very rude and unprofessional she didn't want to help me at all do not go here if you want the best help goto the verizon off exchange they actually know how to help and treat customers with respect

Switching from another carrier- the staff were mostly knowledgeable about products and services…read morewith some gaps. Managers on duty seemed attentive and eager to ensure satisfaction. We had several visits to date and overall while there were some hiccups they seemed eager to help us. We will report back in a few months if everything went as planned and if they delivered on the promises. Only complaint, every time you enter the store you have to wait. Also the actual contract switchover appointment took 3 hours! That was crazy.

On Saturday, 11/9/24, my phone unexpectedly stopped working. I couldn't send or receive calls or…read moretexts, and the IMEI was locked. I used a different phone to contact TM support. The story is too lengthy to detail here, but I spoke with three different support representatives over three days and received three different explanations as to why this issue was happening. On yesterday, I visited a TM store in a nearby city, but the experience there was subpar at best. Frustrated, I decided to try once more and went to the TM store in Allen, TX, today, 11/14/24. As soon as I walked in, I was greeted by David. His calm demeanor and insightful questions put me at ease right away. He checked me in, took time to understand my situation, and started working on it immediately. After a bit, he asked a few more clarifying questions, made a call, and even suggested a few alternative solutions in case the main fix didn't work out. Ultimately, he got it done! David was outstanding! If you ever need to visit a TM store, the Allen location is the place to go if you're looking for a genuine, service-driven experience. Specifically, seek out David--he'll go above and beyond to help you. Thanks, David, you're the best! I also want to mention Robert, the Store Manager. After David successfully unlocked my phone, I asked to speak with Robert. He's just as genuine and welcoming, sharing with me that enhancing the customer experience is their main priority. Thank you, Robert, for leading the way! Ernie

This is a review I still cannot believe I'm writing. The events that occurred during my visit to…read morethis business are like nothing I have ever experienced in my life. On my initial visit it was a simple as a iPhone screen repair. I usually take my phone to my favorite place in Plano, but figured I'd give this place a try since its in Allen. I foolishly did not look at previous reviews, otherwise I would not have come here. I walk in and explain the problem. The screen won't come one and is just black. They fixed the screen, while they were much more expensive than the place I typically go to, the screen is repaired, and I leave with a working phone. A few days later, the screen goes black for no reason and has a line down the middle. Nothing was done to the phone to cause this. I bring the phone in and show him that the phone screen is blank with a line through it. He immediately starts ranting that I pressed the screen too hard, which makes no sense since the phones being used as normal and has been used as normal. This is pretty annoying, and I let him know that it is not normal for a screen to go bad because you think someone pressed too hard, its a poor excuse. I then look at the receipt and see that the receipt states there is a 60 day warranty unless the screen is cracked or there is water damage. I let him know this. Then he changes his story, and he tells me he thinks my screen is water damaged. At this point, he hasn't even looked at the phone or held the phone. I let him see the phone. While he's holding phone, I take a picture of him... I know I'm going to want to have this picture and I know I'm going to leave a bad review. He tells me don't take my picture or I'll keep your phone. I tell him give me my damn phone back, you can't keep my phone because you're mad at me. At this point, I'm pretty annoyed and I tell him he needs to fix my phone, he walks out of the room and goes back for a long while. Next thing you know the police are there. This is one of those situations where his level of escalation is inappropriate and just shows how far a dishonest person will go to justify their theft. Luckily, Allen Police Department is pretty awesome, I explained to the officers what occurred, they kindly explain to me that there is no recourse other than to have a report with call notes created by them. I got the report with notes from them, and from this point, I will take this to small claims court. So to be clear, I took my phone in for a repair, the repair worked for three days, then stopped, and the repair person tells me that it is my fault the repair did not work. He wouldn't fix the screen or refund me, and insult to injury, he called the police on me. This level of escalation is both irresponsible and dangerous. I will never shop here again, and will review anywhere I can to let the world know that if you have a repair done here, they will not back the product, will lie, and at some point may even call the police on you. What an embarrassment for a location like this to be in Allen.

Hell no i wouldn't recommend unless u like being belittled and disrespected by the store owner very…read morepoor costumer care and service. I went asking to get my wife's phone screen fixed and he talked to my wife and me very disrespectfully. The tall dark skined heavy accent gentleman was very unprofessional. This place were my wife and I were disregarded and treated like we don't understand or like we are incompetent. Very poor customer service by his part ( store owner "manager")."Paul O. " I believe his name. The ONLY decent employee was a small short female that i had talked to a few days prior and she was very respectful and super helpful definitely would recommend if SHE AND ONLY SHE WAS THE ONLY EMPLOYEE in that establishment. Other wise,honestly your better off going somewhere else were they care for the customers.

Went in today (11/04/25) to switch my line from my Samsung to my iPhone. The Hispanic woman working…read morethere charged me $60 for the transfer. When I asked why it was so much, she kept giving excuses instead of a clear answer. I went to another MetroPCS store right after, and they told me the official fee is only $28 -- even the employees there said I got ripped off. Be careful going here; always double-check prices before paying.

One of the clerks by the self checkout ripped a product out of my sisters hands and when asked to…read moregive it back he walked off. We went to customer service to complain and were no help. This place covers its a$$

I was told it would take 30-40 minutes to replace my screen for $199. I returned 45 minutes later…read moreto a locked door with a sign on the door stating the shop was closed and the owner was around the corner with a phone number to call. I called, he said he would be back in 30 minutes and would fix my phone then. Don't use this place if you value your property and want to make sure you get it back in a timely manner.

The repair on my iPhone was successfully completed. Courteous service and quick turnaround. Very…read moresatisfied with the results. I will use the business again should I require any other services that are offered by iRepair.

This location demonstrates a complete lack of respect for its customers time. People are made to…read morewait, while the manager continues to check new people in and lie about the wait times. 3 employees are busy trying to make the extra sale & upgrade elderly customers while the male manager and an additional employee are free to help but have remained in the back of the store and are actively avoiding eye contact. People are walking out. And the employees up front are laughing. Total BS! At the time of this review, I have been here a total of 90mins. It took an hour and 3 mins just to get helped, only for the female manager and the assistant to tell me to dial 611 (customer service) to resolve my issue. What the fuck?! I haven't had AT&T as a provider for a full month yet, but if this is the kind of shit I'll have to put up with, I'll take my business elsewhere. An hour and a half. No clear answers to my main concern. Sent away to call customer service. Left with issues unresolved.

I have had a horrible experience with ATT for few years from over changing me to not helping me in…read moretheir office on custer

The Actual ZAGG Store did Not have the ZAGG IPAD KEYBOARD CASE in stock. At Zagg! I drove 30 miles…read moreout of my way to get there. For nothing. I absolutely love the ZAGG products but very bummed that I wasn't able to buy the case i wanted. Anywhere

Went in to replace my screen on my Apple phone and purchased a camera cover for my phone. The…read moregentleman who helped me was amazing and extremely competent thank you for helping me save my phone from future damage. Love the zagg store and Allen.

I like this place and Ali was really friendly and did a great job. I recommend people come here for…read morecell phone issues. I messed up my screen and frame really bad and Ali easily replaced my screen. Fair price.

It was he second time I took an iPhone in to replace the battery... they did a great job and I'm…read morevery happy with the charges too.

Brought iPhone 8 to replace battery - when returned to me, the home button stopped working. I…read morereturned to have them fix the home button they broke, but said it could not be fixed. Would not discount or refund money.

Amazing! Fast service!! Repair was done same day within an hour. Had lots of accessories as wellread more

Not only did Whit do a great job on my phone screen replacement, he fit me in same day and I was…read moreout in under 40minutes! He's friendly, patient, and knowledgeable, and CPR's pricing is on par with other repair places. Definitely recommend Whit at CPR Allen for phone repairs!

Excellent service! Whit was able to find a battery for my flip phone very quickly. Highly…read morerecommended. Thank you very much.