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    4 years ago

    If I could leave a zero I would. Run. Their store service in Allen is very poor. Understaffed and they do not accept appointments.

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    AT&T Store

    AT&T Store

    (61 reviews)

    $$$$

    This location demonstrates a complete lack of respect for its customers time. People are made to…read morewait, while the manager continues to check new people in and lie about the wait times. 3 employees are busy trying to make the extra sale & upgrade elderly customers while the male manager and an additional employee are free to help but have remained in the back of the store and are actively avoiding eye contact. People are walking out. And the employees up front are laughing. Total BS! At the time of this review, I have been here a total of 90mins. It took an hour and 3 mins just to get helped, only for the female manager and the assistant to tell me to dial 611 (customer service) to resolve my issue. What the fuck?! I haven't had AT&T as a provider for a full month yet, but if this is the kind of shit I'll have to put up with, I'll take my business elsewhere. An hour and a half. No clear answers to my main concern. Sent away to call customer service. Left with issues unresolved.

    I cannot say enough good things about Josue, Robbie, and Ari! I literally ran into the AT&T store…read moreabout 10 minutes before closing thinking I had a quick fix and they thought it would be quick too. Customer service had somehow activated both my number and my daughter's number on her new phone and then managed to put BOTH phones into SOS mode. Neither of us had any cell service or way to communicate and we were leaving out of town. These guys stayed 50 minutes past closing working on our phones and doing everything they possibly could to get everything straightened out and working again. They never made me feel rushed or like I was inconveniencing them, even though I walked in right before closing with a much bigger mess than any of us expected. Josue, Robbie, and Ari went way above and beyond, and I'm so thankful for their patience and customer service. They absolutely deserve recognition for taking care of us!

    Spectrum - isps - Updated September 2026

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