They took my old phone to return to Verizon. They never returned it to Verizon. They told me that…read morethey would not fix this because the employee who took my phone wasn't in the office. They refused to even call him to ask where the employee was and where he put my phone. I now am being faced with paying for a phone that was on promotion and also having to lock down my credit and change passwords for every account that I own. Be careful folks. They are stealing phones and passwords from customers. This is not ok. My next stop will be the police station to report their antics. This is not acceptable on any level. They are not a Verizon company store but an authorized dealer which is not the same. I'm on the phone with Verizon trying to figure this out. Hopefully they will fix it but I'm not hopeful.

Stopped in to check out their cellular packages. After being with my current provider for 25 years,…read moreI was ready to make a change. When I entered the store, there were two employees working. One was obviously chatting with a friend. I could tell by the subject matter and how catty they were getting about a person they were talking about. I had to totally walk up to the counter before the other associate greeted me. I informed her that I was considering changing providers and had been recommended to Verizon. I shared with her what I needed and wanted in my plan. She gave me a price and I'll be honest it was a good price. However, her only presentation was writing the dollar amount and her name on a business card. All the other stores I visited, printed out the entire offer on a sheet of paper and then gave me a business card. A weak sales presentation, lost her the sale. Price was good, but the customer service was poor.

They did great on my PS5 HDMI repair. Prompt service. Fair price. Totally fixed. Thanks!!read more

I travel a lot and I had hundreds of contacts for people I've met while on the road for business…read more When my motherboard crashed on my phone I began to panic. After speaking with AT&T and several cell phone repair places I had accepted the fact that I was never going to be able to replace them. I decided to try one more place and when I got to C & C Repair Ramez was able to help me restore all of my contacts. I would strongly recommend C & C repair for any and all of your cell phone and computer repair needs! Jim

Kinda hate this service.. I'm charged late fees nearly every single month because they don't send…read moretext or email remainders for payments, only notifications within the site (but you have to be signed in to receive a notification lol). I've also tried auto pay, per their suggestion, past two payments autopay has failed on their end still causing me to have late fees lol. Such a joke.

please do not use at&t for any internet, phone or cable services!!! warning****…read moremy 83 yr old parents have been loyal customers of at&t for their internet, tv, telephone and wireless services for a decade.... but loyalty means nothing bc i noticed on their bill which should be heavily discounted with the bundle of services, they have been charging my parents $625 a month by way of auto pay for over 3 years!! i thought surely this is a mistake and i'd be able to explain to customer service they must have made a billing error and get some of those charges refunded..... but nope!!! they were so rude, blamed my elderly mother for not noticing sooner and refused to refund them a penny, then to top it all off they disconnected their tv service and it's been out for over a week now and you better believe their gonna be billing them for it, i'm so disgusted i've hired an attorney to file suit against these greedy corporate thieves!! at to run salt in the wound every freaking ad they have is for new customers offering what they charged my parents, on a fixed income, $625/ month for only $60 .... what a joke... please do not keep this corp greed giant in business! without their customers they have nothing, and they need reminded of that!!! the best provider out there right now is t mobile by far!! do not give your hard earned money to at&t, they deserve to go bankrupt for the scam they've been running on us... this is elderly abuse in my opinion and for who ever the ceo or cfo of this company is... you ought to be ashamed of your company...i intend to make you pay for hour you've wronged my family if it takes my last dying breath. crooks crooks crooks....

BUYER/CONSUMER BEWARE: I had Royell Communications for years. Getting rid of them was a wise…read moredecision. For one thing, they were very over priced compared to Sparklight Communications, and their upload/download speeds were unacceptably LOW compared to Sparklight (or AT&T...if you have any sense, get AT&T). Their technicians were sloppy and did poor work. They did not clean up any of their mess. They just left if for us to pick up. That's totally unprofessional, and we felt it was homophobic. They treated us like second-class customers. The office manage was an officious B****. She was rude, unprofessional, homophobic, unhelpful, and when she gets tired of helping, she just won't talk to you anymore. LOUSY CUSTOMER SERVICE! She also would not cancel our account, and we had the written-notice run around (we live 2 doors down....you really want me to run a note over to the officious B****? I don't think so. We had problems with a very rude installer who came over to replace something on our internet hook-up. We had spent a lot of money have a nice, ACCESSABLE, locked enclosure placed around our hook-ups at the bottom due to vandalism and harassment. This jerk actually REFUSED to work on it at all; CLAIMED that their polices or "the law" said that they did have to touch anything until I went out with a hammer and disassbmeld the entire enclosure. It was just more homophobic harassment from Royell. The wonder owner, Joe Royer, he's such a good little Southern Baptist and Christian....everyting except that, "love thy neighbor," commandment that he doesn't obey. Here's my example and proof of what kind of person he is: My spouse and I are senior citizens and are disabled. We had to purchase a new air conditioner from Best Buy. They put it in the back of our car. The next day we had to get to Saint Louis for a medical situation. It was early in the morning, and the Royell guys were all just sitting out on their back porch, having coffee and smoking their cigarettes and talking. My spouse walked over and asked two of their young, strong 30-someting-year-old men if they could PLEASE just assist us with taking this new air conditioner out of the back of our car and just put in on the back porch. PLEASE. We don't want our car smash, broken into, and robbed with a brand new AC unit in the back while we were in Saint Louis. I think most people get that. Joe's employees did. So two of them started to come over to just get it out. lol....we did NOT ask them for installation services! So what did good-Christian, Joe Royer (oh, we even used to go to church together at First Christian Church in Virden.). He called his two guys back and told them to come back immediately and they were NOT to help a couple of disabled senior citizens from potentially being robbed and their car broken into. That's his brand of faith; Christianity; and what it means to be even a decent NEIGHBOR or decent corporate citizen. I find him to be more of a homophobe and bad neighbor than I do any kind of God-fearing anything. And as far as the 5-star reviewer, if she could really get that many devices running on Royell anything in 2016, I'd like to know what sweetheart deal she got. We had them then. That wasn't possible. lol...not unless her devices were made in the 1980's! If she has their phone service, I wonder if that perhaps come with a box attached to the wall with a crank on the box. The idea that you could pay for Royell's slowest speed available and do all of that is, well, let's just say, "non-sense." I had their service. I don't believe a word of that review. Not based on years of knowledge and experience with this so-called, "company." Gosh...I wonder if she may have been an employee?

I have been a customer of Royell for quite some time now as when you live in Auburn there aren't…read moremany internet choices. The technicians are great, came to my house and hooked everything up and explained everything. The internet service itself is pretty slow compared to other carriers I have had and when I tried to cancel my service by phone they wouldn't do it. They require written notice and I explained to them in my email that I didn't think that was good customer service on their part and they still debited my account for another month when I had requested to terminate my service. Don't waste your time on them..

This store rocks! I am not tech savvy at all and dread doing anything phone related but Ryan made…read moremy visit a very smooth process thanks again

Honestly don't know that the point of the store. They can't print receipts saying that everything…read moreis paid off.... They can't set up autopay... they might as well close because everything has to be done through a 1800 number or online

Don't sale your cell phone to Spectrum. It's a false offer. The monthly installments you get as a…read morebill reduction on your new phone is a contract and if you leave them, they will not only stop the installments, they will make you pay for, not only the phone that you sold them(already paid for) plus the phone that you got from them. The latter is understandable, but paying for your own phone, that you already paid for, or stay with them for 3 years is mob strong arm crap. That is organized crime at it's purest. 1. They offer to buy your phone from you. You agree and send them your phone for the market value of your phone. 2. They then reduce your monthly installment plan on the new phone in equal installments based on the value of the phone you "sold" them over three years(that is the hidden contract) 3. You decide to exercise your rights as a consumer and leave them before the three years is up. 4. They then stop the installments (understandable) but then charge you for "all" of the rest of the installments(which includes the value of the phone you already owned and "sold" them) Not just the difference between the value of the phone you "sold" them and the new phone you got from them! 5. But they keep the phone you "sold" them! 6. So you keep my phone, you charge me for the balance of the phone value which you "bought" from me, plus the balance of the value of the phone that I was leasing from you?!?!?!? 7. You either give me my phone back and charge me, or you keep my phone, accelerate the installments for the value of the phone I "sold" you and just charge me the difference between my phone value and the phone I was leasing from you. 8. They double dip by keeping your phone which they have long since sold to a second hand market plus charge you for that phone that you already paid for. Plus pay for their phone. My phone had no balance for them to pay off. It was fully owned unlocked and paid for. 9. This is mob style theft wrapped up in a legitimate company bow. "You pay me for protection so that "I" won't come back and rob you! Wtf?!?! I am seeking a class action lawsuit. Reply to this message if you are in, and this has happened to you. I have two attorneys who are interested.

Slow service (wait service is the wrong word). Slowest internet speed for the price and customer…read moreservice is nonexistent. If you're an investor, you might want to short this stock.

Sadly, I have to revise my review. whenever there's any kind of storm, you can count on your…read moreservice going out. Recently decided to go to streaming and cancel my Dish service. To date, I have had to call 4 times to cancel. Their maneuvering to keep customers is appalling. I keep receiving bills even though I call to confirm the cancellation of my account. It's totally annoying and I do not recommend them for this reason.

DISH doesn't deserve any stars! They are the worst to deal with! After being a customer for more…read morethan 10 years, we no longer needed the service so we called to cancel. The account was paid in full and up to date. The first call frustrated my husband so badly he just gave up and hung up. We called back again this time prepaired to stay on as long as needed to get the service canceled. THE CALL LASTED ALMOST 3 HOURS AND THEY STILL WOULDNT CANCEL!!!! We received annother bill so we wrote on it that we called to cancel and didn't owe anything. After 2 months we got another bill deducting one month. Then we received an email with return labels for the equipment. Now they have turned the account over to a collection agency for the month after we called to cancel. We are disputing!

I was referred to Sat-Com by my Home Owner's Association management. This was my first time using…read moresatellite services. The installation was very professional; they had to run some new lines through my garage, but everything they ran was tied up and tucked away neatly. I had the Genie DVR installed, and Dan (owner) sat down with my wife for about 10 minutes explaining all of the features of the remote, DVR service, and DirecTV offerings. All-in-all, it was the best installation experience I've had from any provider. The DirecTV service itself is working great right now as well.