They make it a pain to cancel your internet service. The process takes 20 minutes or more on the phone which is ridiculous. They will ask you: "Why are you canceling?" And if you say you are switching to another company, e.g. Google Fiber, they will waste 5 minutes of your time trying to convince you why their internet service is better than the other company. The simplest answer you can tell them is: "I'm going off the grid and don't need internet anymore." Even then they will try twice to sell you a different internet package, and a bundled package. Even when you tell them "I don't want any services from Spectrum" they insist on reading their upsell script to you. I had pretty good internet service with them while it lasted, but the cancellation process is beyond annoying. read more

The best part is the store uses AT&T Internet. They don't even use their own crappy services. Facts! What a joke. Brought all my equipment in and still had to engage in a 24 hour waiting period to return again to close things out. A month later, they still extracted a payment after everything had been returned and disconnected. Please don't make the same mistake I did. read more

It can't come as a big surprise that Spectrum provides such poor service and I write this with the hopes that someone from Corporate will pay attention. I have used Spectrum not because the are better, but simply because they are the only option for where we live. I have used AT&T in the past and not that they were great at customer service, but certainly better than Spectrum... but I just don't have the option of using them. We have two accounts at different locations. We have been waiting on our house to finish and have been renting elsewhere. Our house was nearing completion so we set up service at the new house... by the way, no joke, that took four weeks with four separate visits. The fourth person to come out actually knew what he was doing and was great. But the first three... well, one didn't show up and the other two just didn't know what they were doing. We are finally about to move into our new house so we want to cancel service at the rental location. We went into the store figuring this way we wouldn't spent an hour on hold with Spectrum and there would be no confusion. And of course... we were wrong. First, when you walk in, you have to "sign in". There were plenty of service personnel who could help... but they wouldn't until you signed in on some tablet. Somewhat intrusive... but there is no way around it. And of course, no sooner did we enter our information into the tablet and we were called. Again, just another way of Spectrum wasting your time. We explained we were terminating service at one location and keep the other. Simple enough and the person who was helping seemed to understand completely. He made the visit very simple and when we walked out... we were even a bit puzzled at how simple it actually was. But of course... NOTHING is simple when it comes to Spectrum. When we got home, it was only to find out EVERYTHING had been cancelled. Not just at the one rental home, but at both locations. Despite us asking the person that it was just one location being cancelled... everything was cancelled. Now for some, this might just be an inconvenience. But when you run a home business and you depend upon the wifi and not to mention if you have "smart" equipment like garage door openers, security cameras and more all connected and now are inoperable because you've lost everything from your service provider... this can be incredibly inconvenient to say the least. So, I have to make the dreaded phone call to a Spectrum representative. Three hours later and I can't even count how many people I was transferred to, I was informed they did mistakenly cancel both accounts when it was supposed to be just one. So, now I have to start an entirely new account. For some reason, Spectrum says they cannot restart the older account and have to start all over... which by the way comes with a $40 new service fee! I can only wait for the day when AT&T extends their service to this area and I'll leave Spectrum in a nanosecond. Again, AT&T has their issues to with customer service, but in the more than 15 years I was with them previously, I never had the problems I've encountered with Spectrum in the past 18 months. Again, I am sure this comes as no surprise and it's more wishful thinking on my part that someone from Corporate will read this and actually do something about the way they conduct themselves. In the meantime for all the Spectrum people I have dealt with... KARMA. read more

terrible service. walked in and no one even looked at me or said anything the entire time

worst in person experience i've ever had. bald dude is super unhelpful. ended up having to do it all myself online anyways , not sure why this place is even in business , they don't help WHAT so ever. just tell you you're wrong and you gotta call the customer service number for them to help you with what the guy told you wasn't possible .... which definitely was. read more

I have found this particular store to be very effective and efficient in helping me accomplish a very complicated transition from apartment to apartment. I've not always had honest dealings with other aspects of Spectrum and Faith, who has been moved to another store unfortunately, was the main reason for my great experience. I've gone back since and so far so good, but still need an issue resolved so will be back. Do not call in and ever give your ss number if someone asks you because I made that mistake and the rep signed me up for a service I didn't want, need, or approve. I've found a lot of dishonest employees with this company (not in this branch, another one and out of state) so just be aware read more

This store is in a good location but all else is a fail. 1. Not customer friendly or oriented 2. Unwilling to correct their mistakes 3. Inept and ignorant staff 4. Pricing and promos are misleading If you need help and expect decent service as a customer, go elsewhere. In general few in that store are knowledgeable. They are not particularly helpful with customer needs. Pricing is definitely misleading. Obviously, I do recommend Spectrum for mobile service at all. There are better options even though most competitors aren't much better. read more

Awlful, customer service; terrible service too. There's a huge line and representatives are acting as though they are in a club- by drinking Starbucks and had no sense of urgency- it took an hour to turn in equipment that took two minutes to turn in. Only go if your time is not valuable. read more

This may be my lucky day! But what do we look for when going to an internet supplier storefront? I personally want to get in and out quickly, have my problem solved at the spot, have friendly knowledgeable staff assist me, find nearby parking easily, bonus if it's a newly renovated or is a new establishment. Spectrum met all my needs today. Upon arrival, you put your information on the iPad and they will assist you accordingly. There's a screen that shows your name and order so there's no confusion on who should be helped first. Spectrum staff noticed me walking in cluelessly and told me to use the iPad first. I was then promptly called by Faith. She asked me why I was there (to pick up a modem) and casually said she saw me using my phone, she wonders who we have as our phone provider. I don't feel pushed at all and appreciate her effort to ask and see if there's a better deal. Faith is such a gem and Spectrum is lucky to have her. I walked in on a Friday around 4:20pm and was out by 4:30pm. I say they own this 5-star review! read more

Great customer service. I went in, wanting to upgrade my cell phone to the newest iPhone, and the guy who helped me out, was really nice. I remember his last name started with an M, he wore glasses, and he was funny. Check out was fast, all the questions I had about my new iPhone or answered, very adequately. I left a happy customer. read more

I've been doing buisness with this company for years. For sure long waits, rude and exhausted representatives. Did I mention I got charged for having no services because they don't pro rate services. What happened to being unreasonable Spectrum. The name fits as that's where you guys are located, on a spectrum. Do yourself a favor and stay away. read more

One star rating for these bozos as negative 10 is not an option. If you work from home may god have mercy on you, because Spectrum absolutely does not care about you at all. Maintenance guy shows up at my door looking for the pedestal. Showed him where it was and he said he just needed to check the neighbor's connection. Next thing I know my internet is down. Went out and told him and he says "I know." What?!?! No concern at all - he just took the customer offline without any notification. Terminated my active work session and couldn't care less. When I got on him for not bothering to ask me if this was OK he got his panties all in a bunch and says "OK, how about I just go to lunch and leave it down!" Told him "Go ahead, you do that." He just pouted. What an ignorant loser. There's a lot more, but suffice it to say these people are absolutely abysmal. Zero concern for the customer would normally spell doom for any business but Spectrum thinks the installed base will simply put up with this garbage. Dumping these blundering idiots at the earliest possible opportunity. read more

Can't seem too get any help about this. This guy came to my house. My wife just came inside from the garage. And I was watching myy cameras. I see him pull up in an unmarked Ford Fusion I presume. But he walks very fast straight to my door , right behind my wife. He scared her and he never once introduced who he was. His "badge " was flipped. And he just had a weird look in his eyes. He even got a to close. For comfort to the point where I had to step out more from preventing him from coming any closer. Can anyone tell me if this. Guy works at this store. If not I'll take these matters to the police. read more

Spectrum - Real spectrum employee ? No intro. Badge flipped Unmarked Ford Fusion. Wasnt convinced this guy was in sales. - Internet Service Providers Near Me - Austin, Texas

This location is a lot less of a hassle than you think it would be. It's in the Domain, so everything is crowded and parking is a nightmare, right? Turns out there's a parking garage right behind the Spectrum store. And at least on Tuesday afternoon, I was able to walk right in and get a replacement TV remote and a new cable modem. The staff was friendly and I was in and out in less than 10 minutes. The only negative was that, as usual, the replacement modem wasn't activated despite the store staff saying they had. Thus, I had to place a call to tech support to activate the modem. read more

Well, here is the funny thing about spectrum. Had there services at my apartment for 5 years now and it's been awful the entire time. Intermittent outages, and overall slow speeds ranging between 20-40MB. I've complained a bunch of times and reset things and changed the units out and got nowhere. I pretty much gave up. Because of the location it's convenient to walk through and I figured I'd go in and at least complain to somebody to feel better about myself. Lol Wound up speaking to Suzi who absolutely made my day. She was enjoyable to speak with while being extremely professional. I was pleasantly surprised by the entire experience. She actually cared that our service has been so bad and immediately made suggestions to help. We went home and replaced both units and for the first time in 5 years did a speed test getting the numbers we've been paying for. 450+MB My internet is now amazingly fast. Thank you Suzi for the help! read more

do not get spectrum service! they will chamge the credit amounts received and increase the service rate without notification. be careful and check every single solitary bill you receive for rate increases. the people are more than rude as well. read more

The process to close an acct. for someone else went better than expected. I waited less than 5 mins., and the salesperson who helped me was very kind and helpful. Don't know if the day/time matter for how busy it is, but I went around 4:30pm on a Thurs. read more

Before the Quarantine, my employer required me to work from home, so I had to get WiFi. They gave me what I need and the WiFi has worked smoothly! I dig having WiFi in addition to cabled internet. Now I shall address Spectrum in general. When I first got my internet installed, we had some bumps, so the agents struggled to get my service running, but they ended up getting it going. Right before Quarantine, my internet modem wasn't working, so an agent came out, and he was helpful and agreeable, and he replaced the modem. Thank you, sir, as the internet has enriched both my personal and professional life during this Pandemic. The ads get annoying, as they send you letters saying "urgent" on the enveloped so you get worked up thinking that you're going to lose service or something like that, but the letter pitches an upgrade. This paragraph is all the criticism I have for Spectrum. I no longer needed my phone service, and I feared a hassle, but the agent on made removing it simple! Spectrum's speeds serve my needs! Spectrum's service is up 99% of the time, so how can you ask for more? I wish all the people in my life were on game 99% of the time; how blessed my life would be if that were the case! I cherish the joy of the internet, so I thank Spectrum for providing this joy! read more

I do not recommend. Took forever to return my cable boxes. Need more employees. I do not recommend.

This place looks like a blue verizon store. Its new to the domain at the time I'm writing this so it was pretty hard to find even though I was using 3 different GPS' but the service was quick and to the point so I can't be too mad read more

We have a downed line and they said they had reported it as a hazard. Yet they didn't show up for the appointment. When I call they said they had it scheduled for a different date and time. And why don't they have a system where a customer can leave a message such a downed line. If anything happens to pets or humans who would be responsible? read more

The worse service and customer service ! No one seems to know what's going on. I also got a fraudulent charge and they couldn't help me. Cancelled and went to AT&T Fiber read more

I called to set up services at pebble creek apartments , little did I know it was a unserviceable address, although i was re assured by there customer service rep it was, I received no service, returned there equipment, and had 87.64 of my mouth money stolen from me , they told me I would receive a full refund in 3-7 business days , 2 weeks ago , today I received a email saying my refund for 10.87 was being processed Don't trust these sharks!!! read more

The one star is for the new facility only. Three employees scheduled for work but when we entered the facility only one was working the other gentleman and young lady just stood taking to each other. We just need to drop off equipment nothing else the sign in board has 10 customers on it two names highlighted in yellow so that left eight but it was only 4 customers in the store to include me and my husband so the rep on the phone cancel the wrong cable box so we already spent about 45 mins on the phone until we got a person with knowledge who saw the service had been canceled In error now we have to sit and look two employees standing around talking with customers waiting. Spectrum what is really going on your customer phone service SUCKS and you have this fabulous new building with employees that SUCK I see why you over charge for the service you provide. What I don't understand is new facility but the payment kiosk doesn't work. read more

Spectrum - Kiosk - Internet Service Providers Near Me - Austin, Texas

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I moved into a new house 2 years ago and set up Spectrum. When they sent out their receivers they sent 4 instead of 2. After sending them back to spectrum I assumed the issue was resolved, nope. They have been billing me an extra $22 a month this whole time. When I discovered it I called to have it resolved and all they would credit me after over billing me almost $400 is a $44 credit. Thieves!!! Be careful it took 3 hours on hold to cancel because they are losing so many clients right now. POS company read more

I've had AT&T fibre and Spectrum INTERNET in the same apartment. The AT&T fibre has a MUCH BETTER connection. My Spectrum connection goes in and out constantly. Spectrum's customer service is great, but their internet connection is awful. Even after they replaced the router. Regarding their cable TV (which I can live without), the sound goes in and out on several channels. They tried to fix it, but they couldn't. I WOULD NOT RECOMMEND. read more

This company has held over $900 of my money for the past eight months. They are thieves. I canceled a long time ago and I'm now having to sue them in small claims court to get my own money back. They refused to send my money back. I have had multiple conversations with them. All of this money was over paid by accident. They know this I've had multiple service agents. Tell me that they will be sending my money within 30 days and it never happens. Spectrum will steal from you. Do not go into contact with these people. read more

Horrible cs...booked appt 3-4...no tech...no phone call...2 hours later...still nada...if u dont value my x enough to say yore goin to be 2 hours late or send me a text or email...i dont value u Two big thumbs down Talked w 2 cs folks n 1 supervisor that I not them reached out 2 n was treated rudely read more

We been with TimeWarner/Spectrum the entire time we've been in our home (28yrs) and the previous home (3yrs). Maybe longer. I recently "upgraded" our hardware that was 3 yrs old: 2 cable boxes (1 with DVR), 1 cable modem, and 1 wifi router. What a mistake. Keep your older cable boxes. The "upgraded" cable boxes no longer have: 1) a time display: even though the previous box's auto dimming feature never worked properly (random bright/dim), we did like having the current time displayed in those rooms. 2) the key lighting on the remote doesn't last more than a second after you pushed the last button: no ability to change. No light-only button on the remote, so you have to push another button, with your hand in front of the remote so the box doesn't react to that button, to get a light. 3) previous equipment backed up an appropriate amount after you fast-forwarded in a recorded program, so that it allowed for reaction time between you "seeing" where you wanted to stop, and when you actually pushed the stop button. Nice feature now gone. 4) for some reason, recording series on the new DVR is nigh-near impossible from what I can find. 5) not able to stop a recorded program mid-program and delete it immediately if you don't want it. You either need to FF all the way to the program's end for a delete button to show up on-screen, or you need to Exit watching, then find the recorded program again on your DVR, and then delete. 6) no dedicated Favorites button on the remote any more. 7) and getting all the new equipment up and running took several hours and several phone calls with no instructions provided when I picked it up. I'll end there. There's probably more lost features I'm forgetting. And, all of the less than perfect functions/interfaces like Search that was on the older equipment is still with the new stuff. All in all, a much degraded experience now, while at the same price. Thanks Spectrum! read more

In, out and took care of everything within less than 5 minutes. Very nice employees. I'll be coming back here rather than waiting on the phone, which hasn't always been the most helpful. read more

Spectrum TV is horrible. Non-stop buffering. Their customer service is horrible and incapable of rectifying ongoing problems.

I cautiously rate this 4 of 5 stars. We've had Spectrum for only a year but so far they've been great. There have been a couple of minor issues but they responded quickly and solved the problems. Soo.... I guess I can give them 4 of 5. Way better than AT$T, that's for sure. I wish there were another provider besides these two. Because I've tried at$t many times over the last 20 years. They've failed every single time, BADLY! So, although Spectrum is mediocre, they're WAY better than att-junk. read more

Went in to cancel my service and the guy said I didn't owe anything. Weeks later I received a bill and when I called to resolve the problem customer service was no help. read more

We ran into some issues setting up our Spectrum Mobile accounts and so we went to this location and the team was incredibly sweet and helpful. Faith is one of the managers there and she was so incredibly helpful! Definitely would recommend their services! read more

My wife and I just spent almost 2 hours in this Spectrum store changing from Sprint to Spectrum. Once we had gone through everything necessary to get our phones, we were told that the had to SHIP them to us (when we were standing right there - and YES they had them in stock). Unbelievable and the Mgr Joe (though a great guy) has NO STROKE at all to change things. It's unbelieveable that we could not walk out with our phones. read more

I have never had as many issues with such an incompetent company as I have with Spectrum. No one ever knows what's going on, it's never the same story twice. Spectrum keeps calling me about $103 charge for "unreturned" equipment. I have been on the phone more than half a dozen times after they screwed up in August-November 2020. I moved to an apartment that had bulk billing, and they shipped out my cable box to me - they claimed I could not go to a store and pick up at that time because there "were no cable boxes" at the stores closest to me. Not a problem, I'll wait for you to send it. I never received the first box. After more than six weeks time elapsed they sent me another box out and I finally received during the first week of November. No issues until I returned the box end of August 2021 - I moved out of that apartment complex and into a new house. I returned my equipment to 11920 Alterra Parkway 78758. Received my receipt. I emailed the receipt one time, and even took it back to the store - and was dumb enough not to hold on to a copy. That is absolutely my fault. They asked if I had two boxes; I said no - and explained the above. They "took care" of it, but now I'm still getting calls from Spectrum about this account. Every time they say "oh it must be on a different account we don't see those notes" - and then get transferred between Residential, customer service, bulk billing, and managers. Every time I ask them to put in writing once it's completed, but they miraculously can't send an email to me that states it's resolved. Last time I spoke with a manager, approx. 3 weeks ago, she said she'd put a 50$ credit on my account because of all the troubles. They keep clearing this account or charging me, but they never have the right story. I still haven't seen that $50 credit. I don't owe any equipment. I returned my cable box as soon as I moved out of those apartments, just before Labor Day 2021. I never had two cable boxes, because the first shipment never arrived. I want Spectrum to clear this up, settle my account, take this charge off my name/credit score, and provide proof that it's done. read more

Very limited customer service. Call or text for help with internet. Told there's an outage even though my slow crappy internet has been weeks. Transfer me to department for repairs. They say THE SAME THING but top it off with we can't do anytime now. Check back later. read more

I went to this store twice just to be unsatisfied. The manager here has no ideal in what he's doing, could not help me, in the both time's I have been to this location, he has the worst attitude I've ever experienced in retail. Im at the point of going back to my previous phone company, It has been a rough ongoing experience and had to drive to another store location which is even further away from my house. I hope the manager can change if not he needs to be replace. read more

The worst, worst, worst service I've ever received from a business. Horrible customer service, unreliable connectivity, ineffective support, and inconsistency all-around. I have been on hold for 4 hours, transferred between 4-5 representatives. They've confirmed that they've made a stupid mistake, and accidentally cut off my internet. And they're not doing anything about it. read more

not a specific store but spectrum in general. There chat system is garbage. My fault but dog with a bone syndrome Spent three hours trying to chat with 6 people about a notification coming up on my tv screen about a charter guide loading. Randomly for 4 days. There response time lags so bad it sends multiples at once and it thinks you not there and kicks you back into the waiting line Last one was 7 responses at one time which i receved 5 minuets after he sent the first. And they ended they chat. Worst customer service i have seen in 48 years and that's saying a lot. read more