SAVE YOUR MONEY AND GO ELSEWHERE! Worst customer service out of all of the providers out there. I had an issue with billing & was on hold for over an hour. Got through to tier 1 & spoke with a representative named Mike. Mike was friendly toward the beginning of the conversation until I told him he would have to escalate. Mike offered a call back & told me the wait would be 40+ minutes aside, from the 1 hour+ I had already spent waiting. Mike was not understanding of this (no empathy whatsoever) & again offered a call back. When I declined the call back & explained that I was declining the call back because my phone only rings one time & when I answer it, the system hangs up on me, Mike didn't care at all. I also let him know that I would be submitting a negative survey to which he responded coldly, "we don't do surveys anymore." Mike put me through to tier 2 management in the billing department. Alyssa/ Melissa (something like that) was the tier 2 Manager (rudest manager I have had the displeasure of working with)- automatically gave me attitude upon me responding to "how is your day going." I told her, "well it could be better, I've been waiting for over an hour." She responded with, "well, Mike offered you the call back & you declined." I told her, "yes, your system either doesn't call me back or it hangs up on me if it does call me back." She had the audacity to ARGUE with me & yell at me to say that the system DOES give call backs. (WTH!)? She clearly hasn't looked at my file to see that I have had to call back prior for the system malfunctioning. I shut down her terrible attitude & told her, "look... this is the situation.. my mom is disabled &I have been paying for a service on a mobile device that is still in the box, never been used, hasn't been taken out of the plastic & has never been activated. Your representative sold me this service, but failed to mention that the device doesn't work in my area because there are not cell phone towers in the hill country." She responded with, "well, I don't know why you can't understand that you can't return this. It is passed the 14 day return policy." I was SHOCKED! Why on earth is Spectrum allowing these employees to speak to clients like this! So I told her, "I received a text message & an email from spectrum stating that I needed to call because I have been paying for a service that I am not using." Alyssa/Melissa had such a cocky response that I asked her for her last name so that I could report her. Of course, some places do not reveal that for security purposes (which I understand) and some others DO provide that information in correspondence threads. Not one time did that "Manager" speak to me politely, show any sort of empathy nor understanding & most definitely wouldn't let me speak. Instead she tried to "end the call" because she "was not going to help me." HELP ME? I don't need "help," I want the "Manager" to do her job- even if she has to fake it to make it. It would have been nice for either Mike or Alyssa/Melissa to say, "I can understand where you are coming from... but this is policy." There was nothing like this; not one word of "I get it," or "hey, I can understand your frustration," NOTHING. Even when I told her that I would be putting a negative review online she said, "go ahead." So here I am, stuck with a plan that I pay $109.00 a month for a mobile phone+ internet, with a service that deliberately doesn't work in the area & if I downgrade the service, then I have to pay the $300 remaining on the device. This representative should NOT be in management & that is 100% NOT how you handle business. Even the worst customer/client (which I am not) should have an opportunity for their voice to be heard & management at least TRY to de-escalate. Spectrum customer service has gone down hill to say the least. I cannot even begin to express how furious these 2 reps have made me. I feel completely disrespected and taken advantage of. I began this call looking for information &have now created this extensive review in which I will be blasting EVERYWHERE! read more

this review is for the company spectum as a whole and not for this particular retail store . onlu for my phone interactions with complete criminal thieves. never give a banks caqrd with more than your monthly amount due they stole and police verify a crime 185 dollars. spectrum you are criminal thieves stealing peoples mone though credit card fraus. you supervisors are liars soon to be charged with evidence tampering. i have 47 instances of fraud on recorded conversations see police report. you habe a bbb rating of f. your internet speeds of 500 are 62 meg. news story comming soon fbi wire fraud charges comming attorney general has 30 investigations going on. burn in hell yous sleazebg criminals. read more

Long lines even 15 minutes before store closes and the staff are so unprofessional they have no sense of urgency to get people in and out or they honor appointment times. Not sure why they offer appointments if people are still going to wait an hour? This place besides terrible customer service but the internet service sucks and went out 8 times on me in 2 months!! read more

If I could give these folks negative stars I would, horrible customer service on phone or chat. Every time I check my upload and downloads speeds it never even comes close to "acceptable speeds". I've had a tech out ($49.99) a few weeks ago, and now they want to charge me again for the first visit (which obviously did not solve the performance issue). read more

Can't tell what's worse- the product they are selling or the extremely rude and belittling employees. Horrible experience time after time again with spectrum. Not sure how they are in business read more

Worst customer service, and slow as fuk. Haven start using the service yet.. it on service my apt had