Good folks; imprecise results with antennas, but they do what they advertise. Recommended without…read morereservation.

Installed antenna pointing in the wrong direction. Overcharged for the antenna. Didn't use a signal…read morefinder, made 3 appointments and he canceled all of them Excuses ran from anniversary dinner, to weather (which was understandable) to having a headache. Each time he canceled, we had to reach out to him, he never called us to reschedule Luckily, a neighbor had a signal finder, adjusted the antenna correctly, and now my signal is great.

A lot of people on here write about their Charter internet experience outside the context of this…read morestore which to me is useless. If I'm checking out Charter on Yelp, I already have a good idea of what my internet connection and installation process will be like. (It was fine by the way.) No, what I need to know is what to expect when I have to come down here to either return or exchange equipment. First off, you pick a number and then they'll call it out when its your turn. The problem though is that not all people follow this system. For example, I had some Latino people walk in when I was waiting in line. They then proceeded to the next available employee. I understand if English is not your first language, but that doesn't give you a free pass to cut in line. After that though, the experience with the people at the desk was fine.

This place is a nightmare. There is clearly a leadership problem. It should not take 2 trips, 45…read moreminutes of waiting, and several calls to simply return equipment. There's just no excuse for it. I'm not sure if it's resourcing, poor workflows, or disengaged staff, but it shouldn't be this hard. We'd been customers of Charter for many years and were tired of paying the "loyalty tax" for subpar internet at premium pricing. Our experience with Charter was fine up to that point, but after the hassle of returning this equipment, I don't see us returning to Charter. What a disappointment.

I had a problem with a network and could not figure out what was going on. I called in DFW Network…read moreServices and Matthew came out. Did some analyzing and figured out that the switch i had was going bad. I would have never guessed that. He cleaned up my computer. Actually ran a new line up the wall into the attic and over across the house for me. Put in a new switch and its all good. He is smart this one. Next week he is coming back to mount a TV over the fireplace. Will add that review in later . Very well spoken and good guy to know and have around.

Mr. Edwards was quick in getting back with me about getting some TVs mounted and I was able to get…read morean appointment. He and his assistant showed up on time and I was very happy with the mounting work they performed. I would definitely have them do a job for me again should the need arise.

Do NOT use DirecTV as your service provider. They're not worth your money. They offer basic…read morechannels that you can get for FREE elsewhere. The quality of shows & movies has gone drastically downhill in the last few years. We've had the same equipment for almost 12 years and it's terrible. In order to get replacement equipment, we either have to pay for it or pay for the 'monthly maintenance fee' in order to get it replaced. It's ridiculous on their monthly charges for what you're getting. Also, thy DO NOT PRORATE when you cancel doing a billing cycle, even if it's ONE DAY into your billing cycle.

Would give Zero stars if that were possible. DON'T even consider them! We have had this service for…read moreless than seven months and spent way too much time trying to re-boot the "Air Gemini" and get service back after we are randomly disconnected 3 or 4 times in the 7 months. Each time we have had to contact customer service and spent a total of several *hours* working with them to get back to watching our TV. I Cancelled service today, but since my next billing cycle begins over 2 weeks from today, I am told no credit is available as customers prepay for 1 month in advance. Escalating to a supervisor did nothing. But...you still have the service so can access it on your phone or another device! Access to TV has been spotty, and customer service un-helpful. Go elsewhere!

Jonathan and his crew are awesome! They listen, give suggestions and are highly professional and…read moreversed in their field of work. I would recommend Audio Visual Up to anyone!

Jonathan and his team did an excellent job mounting 4 large TVs. Especially impressed with the…read moreFrame TV over the fireplace. But all work was outstanding. They were here on time, went straight to work and even had to make room for a couch delivery. But they worked right around it and finished in just a few hours.

If you could give a zero stars review it would be more accurate than one star. Please if your…read morefamily has medical realted or other critical reasons why establishing internet service is essential make sure that you have a back up solution while you wait for install or choose another provider. Reliability to meet commitments is not something Frontier understands. We were trying to establish new service in an area of town where new lines needed to be installed by their 3rd party contractor. After placing the order several weeks ago and calling twice the pervious week to make sure that work would be completed....the day on stall nothing...no update no information about when service will be connected. When I contacted Frontier on the install day to get a more exact time for the installation I was told the work had not yet been even assigned to a tech because the external work was not completed. No call to update me that the service install would fall off schedule and that we didn't need to have someone take leave from work to be available. Customer Service can't provide the name of the 3rd party or a number to seek an update. The worst part of the customer service experience is the utter lack of accountability and consideration for their customer's time. When I asked to speak to a supervisor I was told it is impossible to be I could connected to a supervisor. They would need to call me back in 24-28 hours. When I asked who their agent's supervisor was they didn't know. The customer service agent has no way to transfer the call to a supervisor in the call center? Really? I'm sharing my experience not just to warn potential customers in my area but also with the hope that this review makes its way to CEO Nick Jeffery or Charlon McIntosh, Chief Customer Operations Officer. The answer is simple, meet your commitments or have the decency to not blame the failure on your 3rd party sub. Communicate you will not delivery as promised, say your sorry and reset expectations so your customer can make other arrangements.

Frontier Internet used to a good company. I signed up for the $29.99 offer which included a free…read morerouter. They never sent the router. I didn't care because I already had a great router. However, when we had an internet outage, tech support said they couldn't help me because we didn't have their router. Which is ridiculous. I spent 45 minutes on chat support trying to get the free router. They finally agreed to send it, but they are now charging us an extra $7 a month. Chat support said there would be no charges. They lied. This company uses chat support that doesn't speak English and they try to add on extra charges like con artists. It's been a week now since I've tried to get my free modem. They took the charge off but then demanded I return the modem. I have wasted at least 6 hours trying to get this resolved. Today I thought everything was resolved after spending an another hour on chat with them. Guess what, they just sent me another bill for the modem. Do not use Frontier Internet. You will waste hours on chat with people in some foreign company who don't understand English. They will say something is fixed and then try to bill you for something that is supposed to be free.

Empire AV responded quickly to my inquiry about setting my hard-of-sight mother up with a voice…read morecontrolled system in her new home. Eric was incredibly communicative and was able to get her on the schedule almost immediately. The install was seamless and he was incredibly patient with my mom in setting up the system. Very good experience!

Empire Audio Visual did a phenomenal job installing a home theater speaker system in my home. From…read morestart to finish, they were professional, prompt, and clearly experts at what they do. They offered thoughtful guidance throughout the process, worked efficiently, and left everything spotless. Best of all, the system sounds incredible--it totally transformed my space. Their pricing was very reasonable for the quality of work, and I wouldn't hesitate to use them again. Highly recommend to anyone looking for top-notch A/V installation

Kwame and Eric were amazing. Ran power to behind four TV without trouble and protecting walls. And…read morealso hung this extremely difficult motorized mount above fireplace. Don't bother looking elsewhere. Hire Hang Pros for great service and a fair price.

Super responsive and flexible with scheduling. Also very prompt. Kwame was a true professional and…read morewalked me through my options for installation (tv mounts). He was very informative and used facts to help me make decisions on where to mount and what equipment would work or not. Truly recommend them!

Hard-working and FAST. Very efficient, cleaned up afterwards. Friendly…read more Could I have mounted my tvs myself? Sure. But there's no way I could have done them as well, as fast and while saving my back! Worth every penny and then some.

Super quick and clean installation of our Frame Tv. Great results! Highly recommend.read more