Terrible customer satisfaction..was promised to exchange phone within 7 days to out of stock phone…read morethat was to be there in couple days..drove hour to start the exchange transaction and it took 4 hours to complete..and had to start new loan and pay new fee...not happy at all. Cannot look up call logs of phones on your account.ex: kids phones...without court subpoena

Came in to this location with a bungled attempt to join........ Our technician, a wonderful young…read morelady cleared up all my mistakes and in a quite reasonable amount of time I left with a transferred phone line and my bag containing my WiFi router. This is the expert location!

My fiance had to exchange our router here. One problem is, they don't accept them directly in the…read morestore, but they will provide you the shipping materials and post free of charge to do so. The guy was super nice about it too! :)

The guys at MIRA WIRELESS are great! They have so much stuff for all your phone needs and can get…read morejust about anything they don't have. When I visit any business the first thing I look for is how they treat their customers. At Mira Wireless, it's like having a buddy you can turn to with any questions, and know that their advice is going to help you. It's great when you find a business you would send your friends and family to without any worry about how they will be treated. Go to Mira Wireless. You'll be glad you did. PS: Yelp has my profile wrong. Instead of San Francisco, I live in Worthington, Ohio, just 4 miles from MIRA WIRELESS

Semo is absolutely amazing!! I told him my screen was shattered & it took him about 15 minutes to…read morecompletely fix it. 10/10!!

I would like to start off by first saying that I'm not sure why this store has only 1 review with 2…read morestars. I spent an hour in this store today working with Justin and at times his co-worker, Haylie. These two went above and beyond to help my wife and out in getting new iPhones. We could not of asked for a better team to work with on setting up new phones. Anyone in the market for T-Mobile phones, consider this location over others. They truly give it their all and help you in every way they can! Best store ever! Come get a t-mobile plan or upgrade your existing plan today!!!

My experience with this store is not a good one. The first time in, could not get waited on. I…read morefinally left. Returned a few weeks later and the same thing happened. I went to Walmart to purchase a phone . When I took it to T-Mobile to be activated, I was told to return it to WM because I could get a better price from them (T-Mobile). I did as they said. When I returned, again I had a long wait time. I was feeling ill and fell to the floor 4 times. I was given a chair to sit in while I waited. Finally got the phone and service. I returned with a friend to sign up and again had a long wait while the male employee was messing with the store thermostat and was treated as if we were a bother to him. My friend left without T-Mobile service. I think they need retrained or need to hire some more people.

First I want to say that the customer service in this store is amazing. If I could give more than a…read more5 Star rating I would. The manager, Reva, listens to her customers and will help you according to your personal needs. She helps you choose the best plan to suite your needs so you get the most out of your money.