Extremely slow. I've been here an hour and still have five people in front of me. Sooo many people have walked out. Two people working right now. Six empty registers that people could be manning. Manager: get people out the door. We don't want to sit here all day because you only want to have two employees here to run these front desk stations. I finally got in after about 3 hours. Was going to return their modem. The lady at the desk said I had to do it over the phone. When I called, the lady on the phone said I should have been able to do it when I was in-store. After the phone call, I had to make another trip to the store to return the equipment. The guy I spoke to this time gave me NO trouble. I told him the situation and the lady I'd spoken to the prior day was at the desk right next to him. He didn't seem to care at all and just told me it's taken care of. I'll probably never use Spectrum again. Just way too much hassle. Why did the lady at the desk give me the runaround? read more

Spectrum - The interior of the store. Almost nobody here, but still long wait times. - Internet Service Providers Near Me - Lexington, Kentucky

Dealing with spectrum is never easy or convenient. Price increase double my internet rate. Called to lower price. Was told take it or leave it. Did not know that you have to ask for customer care dept. Came here to drop off equipment and I canceled service because rate was increasing every month. There are 9 stations with only 3 manned. 10 people waiting. Must use kiosk to Get in line. Can make appointment on line did not know about that. Y read more

How shocking is this --- four stars for Spectrum!? I have Internet only through Spectrum, the TV having gone the way of the cord cut. The programming started to buffer, badly. I called Spectrum, and they rebooted, but it didn't fix the problem. I called again and spent at least 30 minutes with Tech Support, but no fix. He said he could have someone out 10-11 AM in the morning. Ryan was at my place as scheduled and within no time he had replaced the outside cable and my equipment. He even synced my cell and laptop for me. All good. Ryan The Fixer! This time Spectrum was definitely worthy of four stars. 88 read more

I order my internet box to be set up, their system was down that day so i called (waited an hour) the next day just for them to tell me I had to wait a week just to have my internet back up. Do not recommend. read more

rude and takes for ever only good part was talking to other customers they need a return person that just does returns

Just moved to a house I purchased in Lexington. Seller had disconnected cable feed to house After self-install package wouldn't work, Spectrum sent an installer SAME DAY to help. Tommy did a great job installing a new outlet--in the sleet and snow storm--to get me up and running for an important meeting I had at 2pm!!! He also had TV working so I was all set for UK game at 7pm. Friendly young man who was prompt, efficient, and professional. Fantastic experience read more

I can understand all the negative comments as expected. But, I had a great experience on Monday, September 15th. I was trying to alter my elderly aunt's plan to reduce her expenses. A gentleman named Eric Jones helped me and did an excellent job. He was pleasant and professional. One other point: if you schedule an appointment online, there is virtually no wait time. read more

HORRIBLE SERVICE! Waited for 2.5 hours just for them to tell me I needed to go to the apple store and that there was nothing spectrum could do. Was never given the option to pay off my phone until some worker (mind you, this wasn't even the employee who was helping me) randomly came up and offered the suggestion. After 14 trips back and forth from apple to spectrum, I have a new phone. WITH NO THANKS TO SPECTRUM! Idk about any other spectrum in lex, but this one blows. Thumbs all the way down! read more

I was stopped in wal mart by Spectrum workers named Jannie, Keena and McKee... They are very wise when it comes to the different packages and they are not over selling. Stating exactly what I needed while sharing laughs. Great Job! read more

Spectrum internet has been down a majority of the past three days in our service area. Spectrum internet is the worst experience I've had - 18 years with Comcast/Xfinity and rare an issue. Unfortunately we do not have another internet provider option so they have us handcuffed. I will leave the sec another service is available. read more

Been unsatisfied with my Spectrum internet for a long time. Tried for a while to work with them to improve it, finally gave up. Speed was so bad sometimes I had to turn WiFi off and use cell data to use the internet on my phone. Friend got T-Mobile Home Internet and loves it, so as soon as it became available in my area I got it. Way cheaper and so much faster. Called Spectrum to cancel. First person I got was oh so nice, and then she transferred me to the cancellation team. Nasty, nasty person. Grilled me for awhile, then tried to offer me a better deal than the first person. Where were these great prices all along? I wouldn't have Spectrum again if they gave it to me for free read more

The worst internet service I have ever had. Then when I reached out for help I recieved poor customer service.

Once again - the worst customer service ever. They close in 1 hour, so of course one of the 3 employees takes a dinner break. This place is packed because the kiosk is broken - again. read more

Spectrum - Internet Service Providers Near Me - Lexington, Kentucky

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Where do I start? Expensive and terrible connection. Have had techs at my house 6-8 times.... "Sorry, it's your walls". 60% of the time can't even watch TV. Horrible connectivity. Terrible value. read more

Update: less than 30 days after Spectrum, and them trying but not really, we cancelled service with them. I had gotten a new iPhone and with being on WiFi the majority of the time, someone I managed to use 20.5 GB...which really is unheard of. They said that it was the SIM card. So they changed it out and no I didn't go up as fast; but after 20 GB, I really had a hard time using my phone. And they would refused to reset my usage, stating that there was nothing they could do...even if it was their fault. My husband managed to also go over 20GB within a 10 day period; and out of all the companies that we've ever used for phone plans, we've never gone through data this fast. ***So buyer, beware in getting Spectrum*** *********************************************************** My husband and I, switched from AT&T to Spectrum today. Chris Ishmon was very thoughtful and I'm pretty sure by the end of the day, he was getting annoyed with my persistent self. Let me explain myself. So I have an iPhone 8 that I originally paid off and bought from Sprint, when I went to AT&T, I had to contact Sprint to have them unlock my phone to get onto AT&T's network; which ended up taking about 48 hrs last time. Sprint told me that my phone would be unlocked forever and did I understand the consequences of that, and I said yes. Today I went into Spectrum to find out that my phone was locked and after talking to AT&T, who sent me to Sprint again (because that's who I bought the phone with originally) said that it could take 24-48 hrs to unlock my phone. And even the Sprint guy said it should still be unlocked. I sure do love it when everyone points fingers at everyone else but themselves (sarcastically saying). Anyhow, I really wanted to finally get away from Sprint for good; so I went back to Spectrum and told them I would be buying a new phone: iPhone XS Max, 256GB. Now the reason I gave Spectrum a 4 star rather than a 5 star; they didn't have my phone in stock. Chris said that Spectrum hardly sold any in the store; so they decided not to keep it on hand, but could be bought through their website. So I ordered the phone online through Apple and picked it up at the Fayette Mall within 40 mins after talking to Chris. I went back to Spectrum with my new unlocked phone with no SIM card in it; and he was able to port my cell phone number right on over and I had no issues with any of it. So Chris, keep up the good work and thank you for helping my husband and I switch cell phone companies and helping us save money! read more

Spectrum - Spectrum store. - Internet Service Providers Near Me - Lexington, Kentucky

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0 stars. Spectrum sucks in general, definitely would NEVER recommend but this spectrum specifically SUCKS. it smells like pee, employees and beyond rude. It's ALWAYS busy and they are so slow. Do not waste your time. Spectrum is an absolute money scam. read more

There are a number of things wrong. First, the "hostess" is using pen and paper to write down my name to cancel my service. This place is saying they have the best network and offering the best...blah blah tech cable service and still have to write my name down? AT&T enters it in to their system and then they call my name with their fancy iPads and such. Get it together. You are not selling me on the best cable network with medieval technology. Second, basic psychology will tell you to lower the temperature in a room to keep tempers lower. So why must it feel like Satan's musty anus in this store? Are you wanting people to get cranky? Third, I can't really say about the customer service, I've been here since the first Bush administration waiting to cancel my service. There are about 40 people in line (and more keep pouring in) and only 3 people working to help people. People are coming in because they are having computer issues or phone issues or need to pay bills. One guy worked with a woman for 20 minutes because she couldn't figure out how to use her phone. Now imagine 40 people in front of you... I am pretty sure that this is what hell will look like. read more

Spectrum - Internet Service Providers Near Me - Lexington, Kentucky

Five people there, no more than two helping, lobby full of people, took two hours to return gear. Not exchange just give them stuff back

Caution, Caution, & Caution. Cockroach COCKROACHES AND COCKOACH in the store! There are so many Cockroach where the phone and iPad are display. Into all the display! See the pictures for yourself!!! I hope you don't get one hom because you will regard it soo much!! See the pictures yourself!! The wait time has been always 30 plus minutes. There are never a time even when there are no people you still gotta around 30 min wait!! It like they have empty only like 2-3 people working. I had 3 people working but 1 guy went in for inside saying he will be back within 5 minutes but been long gone to 12 minutes and haven't been back! Want services faster then go else where!! read more

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No stars! I waited in line for two hours when all I needed to do was drop off! I was treated disrespectfully by the service workers! And they didn't even know what they were doing!! read more

45 minutes per customer. Should be less than 5 minutes each. I know people are canceling Spectrum. I'm trying to ADD service and the associates couldn't care less that 20 people are in the lobby. read more

Making an appointment online is a wise move. When I arrived, I jumped in line ahead of a bunch of people who had walked in. The company has made my interstate move very confusing, but at least by the time I got here I knew what I needed and the rep at the store got me a new modem quite quickly. Then again, it's still been several calls back and forth trying to get things up and running. My biggest problem with Spectrum has been that they're always trying to upsell me. I just want my internet to work. read more

Be very careful about signing up for - or changing - Spectrum service at this location! They will purposefully deceive you. I assume the salespeople receive commissions on certain products. We came in just to exchange a cable box and the customer "service" rep said he could save us money on our bill by giving us promotional pricing. We said that if we could keep our same service, but receive "new customer" discounts, we would take them. We did not sign anything. Then, when we got home and got our next bill, we discovered that this man had changed the channels we received, added a land line phone (WTF?) and other items. Again, he didn't share any of this when we were in the store. Then, when you call Spectrum (which takes forever; you will sit on hold), you'll be told that this Spectrum location is somehow not Spectrum...that they are, but aren't. That the people on the phone aren't connected to the people in the store. So crazy - and the worst service. In the end, we were unable to just go back to the same package we had, at the same price. We had to sign up for new service and that had different channels and bundles and pricing. Either Spectrum management told people to get customers off of old packages like the one we had (that we liked) and/or the salespeople get commission for adding items like land lines. Spectrum makes plenty of money on all of us...they don't have to add to it with deception and unethical behavior. read more

Showed up athe store to drop off my equipment after cancelling service . There is a wait 14 people long with only 1 person helping customers. The greeter said that one person was on a break and the other customer service representative was in the back. Older people keep coming in wanting to pay their bills and are being told they have to wait 20-30 minutes just to pay their bill. Spectrum is a company that continues to get terrible reviews on their service and does nothing about it. This may work in the short term, but long term they will fail. I am beyond glad to be done with this highly priced/low service company. I hope live streaming and other providers helps with their demise as a viable business. read more

Spectrum - 1 customer service rep with 16 people waiting on the board. This place is beyond ridiculous. - Internet Service Providers Near Me - Lexington, Kentucky

I had an appointment at 3:40. Apparently, I was supposed to walk up to the only 2 workers on the floor to interrupt to say I needed to replace a remote. Without knowing this, I asked Tyrone at 3:58 if they could get someone from the back. I feel like a got a rude response. When it was finally my turn at 4:17, Tyrone said, we'll why didn't you tell me you just wanted to return a remote. I said "how would I know to do that?" He said you interrupted me when I was with a customer." I said I was done talking about it, so I turned, and he said "Leave." I turned back and looked at him, "what?" He said I was being rude and to leave. Customer service with Spectrum has been great, but NEVER go to that store if you can help it. read more

I wish I could give a negative 1 star rating, 1 star is too good for this hell hole! First of all there is NO communication with the call center and the actual store, in other words they have no clue what they are doing!! I was told to return my equipment to this location. I signed in and 1 hour later I was helped, only to be told I had to take the box to UPS myself to get it sent back. The place was busy and only 2 employees helping customers!!! There is NO signage ANYWHERE stating that if you are returning equipment GO TO UPS!!!!! If there had been a sign I wouldn't have wasted 1 hour of my time. INCOMPETANT MORONS !!!!!!!!!!!!!! STUPID CO. !!!!!!!!!!!!!! read more

I was signed up for the so called free internet service during pandemic sales representative said it was free with no charges at all. And of course months later when I cancelled and was assured nothing is due all of a sudden start getting past due bills. I called in and spoke with several customer reps and assured it was cleared yet I still get bills claiming I still owe a past due amount!? Totally ridiculous!! Apparently the sales people will lie and do whatever bc they know you have to just call in and deal with the customer service who will just brush you off and ignore you also and do anything for a few dollars. Not worth it, pay more elsewhere and not deal with a bunch of liars. read more

Horrible internet service, goes out on and off daily, then they send someone to your home to supposedly fix it, which never works. Definitely plan on dropping them as soon as I move!!! read more

Spectrum just keeps raising their rates while providing increasingly less quality service. I'm actually checking in here today because I'm turning any cable box in and cancelling my services. They can't even make that simple. I can't wait for their pitch about how they could decrease my rates so I can tell them that I already had Metronet installed two days ago. Granted, we've not had a whole lot of problems with our actual service (other than lower bandwidth at night or during rain). We just can't continue to justify $160 a month for cable and internet. We won't be back. read more

Negative star rating. The customer service could not be worse. When I disconnected the service, I called and talked to two different people. They could not tell me whether or not the equipment (provided by my apartment complex) which was now attached to my name needed to be returned or left at the apartment complex. To error on the side of caution, I went to the store. Apparently you can make an appointment online and have to have an appointment to get helped at the store, none of this is made clear on the website. Also, come to find out, apparently you can return items via UPS. I was informed of this after waiting 2 hours and after all the UPS stores in Lexington were already closed, not to mention the details were lacking on how to properly return the equipment via UPS. At the store I waited for 2+ hours without assistance and when I asked a staff member if I could just drop off the equipment they spent 5 minutes explaining to me why they could not: something about being required to login to my account and it wasn't "fair" to those waiting in line ahead of me. What actually isn't fair to customers, like me who need to simply return equipment, is to make them wait for 2 hours while staff assist those with more complex problems. Also, come to find out, once I finally was helped, 2.5 hours later- they only needed to see my drivers license and take the material- the whole thing took less than a minute. Yet I had spent 2.5 hours waiting. Time is money as we all have a finite amount we are given and we all have tasks/things to do. This was a most inefficient system- that could easily be resolved by: 1). Including instructions about the options to return equipment, 2). Have a separate line for those customers trying to simply return equipment, 3). Hire more staff based on customer demand/assessment of when the store is busiest. This is not difficult, manage better for the improvement of all involved. read more

They are expensive and always getting bugged at almost every store by them. Even in your mailbox. Even after you join them, you still get mail from them asking for you to do the switch. On top of them always being out of service due to maintenance. If I worked at home on a laptop, I would of been fired a long time ago, relying on this company. They are out of service like almost EVERYDAY! but they still want their money tho. read more

I handle things for my elderly parents and they have had spectrum for 12 years and each year I'd have to call and "negotiate" a lower price. The last time this negotiation came around, I found out they had called the house earlier and offered a lower price but took everything down to basic, not even 6 months go by and the price is back up to $170. When I went in the store, their employee told me there was nothing I could do, to basically cancel if I don't like the price. Guess what, did just that and now they won't stop calling me to give a better deal. Too late... read more

Go with MetroNet or T-Mobil. Spectrum raises the prices monthly. Worst customer service EVER!!! I was on hold for 1.5 hrs. Do yourself a favor and go elsewher. read more

I called Spectrum to see about reducing my internet speed. I have the highest speed option and I never get anything close to it. They told me you have to physically come down to a store to do that. What garbage. You can buy extra TV packages and add services over the phone. This is just a pure no-class move by Spectrum to make it as difficult as possible on their customers. Their terrible business practices have forced me to look elsewhere for a provider. I'm just not going to knuckle under to this kind of stuff. read more

BEWARE! I wish I had read customer reviews before I allowed the salesman to convince me to try a free 90 day service to compare to my existing MetroNet service. They allow you to verbally agree to the 90 day free service (without signing anything) and although they send a plethora of marketing messages by email, they never once called or emailed me when the 90 day free trial was up. Although I finally called them to cancel my service, returned my equipment and was told by the customer rep that I had a $0.00 balance they subsequently sent paper invoices by mail that I threw away thinking they were junk mail like all of their other advertisements. Turns out it ended up costing me a few hundred dollars for a service that I did not want or need since I was satisfied with my MetroNet service. Very deceptive sales practices, horrible customer service and poor internet service. Consider any other Internet service unless this is your only option. If it is your only option... buyer beware. read more

Can I give zero stars? I am a calm, highly communicative person and I can tell you there is no joy in Spectrum. My blood boils every time I speak to them. They are the worst company to ever try and deal with; I'm just thankful they are no longer a monopoly in Lexington, Kentucky anymore. If given a choice, NEVER EVER go with Spectrum. I have been dealing with them for three months now regarding my internet, something that is essential for my work these days. I went more than 6 weeks without ANY internet. I called the company on multiple occasions; they were unable to fix the issue online and told me there was a problem "outside" of the house. On three occasions they scheduled an appointment with me and on three occasions they did not show up; rather than owning their mistakes, they told me that those appointments were listed as "canceled" - by me! First of all, I left work and went home to meet them; I most definitely did not cancel. On one occasion, I was scheduled to have an appointment between 5:00 and 6:00 PM. When no one showed up by 5:45, I called as I knew they were once again not going to show up, and although I was still in the window of my appointment, they said that the appointment had been canceled AGAIN! I said, I'm sitting right here waiting and I didn't cancel; it's still my appointment time. They said they didn't have anybody available to come out! Argh! I was sent to an "escalator" and a "dispatcher" on two occasions and the dispatcher told me both times that they are short of technicians and they were unable to send anyone out to my house, even though it was during my appointment time, so logic would say someone had space on their schedule where I was supposed to be! Eventually I made an 8:00 AM appointment on a Saturday and a great guy came out. He was from Africa and spoke French and I loved him. He climbed the poles, he worked so hard and got my internet going after several hours. I just mention this as I did not want to reflect poorly on him, SO, on to part two of the saga... All along this journey, while I was without internet, the technicians on the phone told me that once my service was restored I could call back and they would be able to verify how long my internet was down and credit my account for the days when I had no service. Lol, sure, right? So today, I call back... I call billing and they say they cannot help because they do not know how long I was without service, plus lol, get this, they said I canceled...lol so then I get transferred to the tech dept. The tech dept claims they cant really see when I was offline but offer me $10 for two days. Also, they claim I canceled. (I may have used words not of the Lord at that point) I ask to speak to her supervisor, a guy named Roger, of course. Are Rogers ever helpful? He claims he can't see any billing or any tech records that would give him this information, again with the cancelation conversation. I tell him to let me speak to his boss (human # 5 if you're following) Roger tried dto back up a bit at that point and returns to say to me that it looks like Oct 7 was the first day I called (now Dec 17) and I said, so why did you lie to me earlier about not being able to see that information??? Anyway, I asked to speak to his boss. Good news - a guy named John Pringle, a "senior leadership advisor" spoke to me and said "I BELIEVE YOU that you never canceled" (cue hallelujah chorus - the first customer service representative in over three months who didn't call me a liar. Anyway he agreed to credit me for a month ($60) and although it was a little longer, I felt like I had met with some degree of success and accepted the offer. He gave me his direct number to contact him if there were any issues. Call ended in 50 minutes and 5 representatives today. It may seem like $60 is not that much money, and perhaps I gave up some peace and joy, and I lost hours and hours of time talking to people at Spectrum - hours I will never get back, of course. I just simply would not give up that $60 ;it was the principle of it all. Their customer service is horrible. read more

Absolutely would avoid at all cost, terrible. Charged $100 per month for services I didn't ask for.

Just don't. Had an outage. Three days to have a tech come and take care of it. Apparently, they don't care about existing customers. No other carrier has had me wait more than 24 hours for tech service. this is disrespectful. I can have new service installed with another carrier in two days. I will be going to another carrier. read more

I can't imagine there's a cable service provider on Yelp that has a decent review. People either are content with their service or have problems. I had Spectrum/TWC for four years. I always felt like I was paying too much for just internet service. I am happy to be cancelling. As I write this, I'm sitting on the floor in the Spectrum showroom, surrounded by people who are also here to cancel service. There aren't enough chairs for all of us. As far as I know, this is the only place in town to do this. Pretty lame. I expect to be here far longer than is reasonable to cancel this service. But at least I'll never have to deal with this company again. If guess that's worth the single star that Yelp requires. read more

Spectrum - People waiting to cancel service. - Internet Service Providers Near Me - Lexington, Kentucky

I called to cancel my internet this morning because it has not been working for several days. I made it very clear that all I wanted to do was cancel my internet then they kept me on the phone for 15 minutes just trying to sell me additional services even thought I sad no. I asked for a supervisor 3 times and was told that they were the supervisor. Then I was call rude by the customer service person all because I want to just CNACEL MY INTERNET. This phone call last 20 minutes, this would not have been so bad but you can never get anyone on the phone any other time for any issues. This was suck a awful experience. SO I GUESS I AM RUDE because your service sucks!!! read more