Absolutely WORST store!!! Terrible experience, crappy customer service, this place is a joke…read more We went in one day to upgrade my phone. Joe helped us and he was super nice. Went in a few days later and purchased a charger, phone case, and screen protector WITH the protection plan. My charger didn't work from the get. Went back to the store to exchange it for a working charger and was told bc I didn't have my receipt they couldn't do anything AND Joe was no longer with the company. A young lady with a bad attitude, name starting with an A, told me to give her 48hrs to try to locate my receipt in their system. I gave "A" three days before I called up there and was told their system had been down. They've had no luck. Give them some more time and they'd call. The next week, still no word from anyone, so I popped back in. There, I was told "A" was no longer with the company (I can't even make this stuff up) manager, we'll call "P", said he'd personally be on it. Took my name and number down, STILL not replacing my damaged charger AND I needed a new screen protector put on due to a cracked screen. Nothing was done that day bc THEIR employees didn't put it into their system under my account?? Left very upset but tried to be patient and trust that "P" would make things right. After two days I tried to contact "P" bc he clearly forgot about me or hoped I'd go away. Went back up to the store at 10:30am to be told from a worker in the parking lot that they couldn't get into their building, "you'll have to come back". So I did later that afternoon. A different lady "helped" me as she made me wait for 20 min (there was no one else in the store) to tell me "P" was in a meeting. He never came out to help me. She handed me a new charger and screen protector and says, "P" ate this for you, just know if anything happens to these it's on you". Being a customer with AT&T for 10+ yrs and paying them more than enough money each month, you'd think things would have been handled differently. Absolutely disgusted. One star bc I had to.

So end of last year, I decided to upgrade my Apple Watch so I went to my local store. I was greeted…read moreby the manager on duty and told him what I wanted. He immediately told me they were currently running a sale for BOGO on the Apple Watches and proceeded to tell me about them and the options he had available for me at the store. I picked two watching under the pretext that they were part of the BOGO sale. The man even told me how great of a sale it was at he was sad that he was single and didn't have someone else to give the second watch to. I went through with the sale and that was it. I usually just pay my bill online and kept it moving. I happen to actually look at my bill and realize I'm being charged for the second watch, I call AT&T and they tell me that the watches I picked were never part of that sale and since it's outside of the return window. There was nothing they could do. THANKS A LOT.

Nick Williams was my savior! I was loved out of my phone by my special needs child. As soon as I…read morewalked through the door, he greeted me, prompy finished his task, and got right over to me. He preceeded to help me calmy and w/ ease with getting back into my IPhone! THANK YOU NICK!

They have a third party contractor setting up lines in my area. They tore up my yard and drain…read morelines. Then told me they didnt have anyone who could speak good English. Refused to give me a supervisors name or number. Called Zirrus and still waiting to hear back .... its been a week. Guess I get to seed my own lawn back and purchase a new drain line. Shame on them. ​

We were in and out quick on a Thursday evening. Mo was our sales rep and he was knowledgeable,…read morefunny, personable and kind. He knew without asking what we wanted and was quick to assist. We got everything we needed and walked out the door satisfied! The young lady working with him at the same time was also kind and knowledgeable! If you want a great experience, I highly recommend this location!

Got my camera and screen replaced here for an insane price. By insane I mean way more than I've had…read moreto pay for a screen replacement. I've had 2 before and neither have been over 150 dollars. This one was 225. While they did a good job that price is weird. The camera lens replacement however was cheap but my camera is messed up. I tried to get it fixed and I was told I would have to pay. DO NOT RECOMMEND.

Wow!!! This place is awesome! My phone had difficulty charging. I was just sure I was going to…read moreneed the charging port replaced or worse yet...to buy a new phone. Walked in without an appointment and he fixed it for FREE!!!!! He said the charging port was just dirty and he did not feel right about charging me for it!!!!! Who even does that today? Nice, kind and over the top customer service. When I break my phone, this is where I'll go!!!