Wonderful experience with this company. My new antenna gets channels crystal clear. The owner is…read morethe one that does the installation and he is very professional and pleasant.

Ulysses was very friendly. Great service at a fair price. His antennae installation comes with a 1…read moreyear warranty. I highly recommend using Greenwave.

My friend Eric referred me to McAuleyCom,LLC when I moved to Charlotte for high speed internet. It…read morewas the best choice I ever made. I didn't know what services was available in my area and they set me up with Kinetic by Windstream and I love it. I got the 1GIG plan and it does not buffer while I'm streaming tv. I love my service and I love McAuleyCom, LLC.

Customer service was amazing best in awhile. I would suggest this to anyone in need. Please check…read morethis out.

Natalie here at this location was amazing! My father is 77 years old and moving here after 35 years…read moreliving in the same place and Natalie was so kind. She explained everything to my dad, answered all questions he had, and even gave him her number in case he had any further questions or needed help with his service. I am so thankful and grateful. Nice work Natalie! Your a star!

If you are in the market for satellite television, then this is the place to go. It's a family run…read moredealership and Natalie is a dream to work with. She went above and beyond for my father who lives in the Mooresville area. My father is an older gentleman who relies on me (here in Michigan) to help him out with things. Natalie has truly impressed me. My name is Mindy Hagstrom, I am a real person and you can find me on facebook. I stand by everything I have stated in regards to the impeccable service provided by Natalie as an authorized Directv dealer. If you want satellite television and are weighing your options, go talk to Natalie or her brother in Mooresvilile, off of 150. They will make sure you get the channels you want without paying a high premium. Thank you Natalie!!

DO NOT HAVE ANY DEALINGS WITH THIS COMPANY;: SERVICE HUBB…read more They'll promise you everything and not provide anything they say they will. They should teach courses in lying, they're so proficient at it. I wish I'd never had any dealing with this 'business'. The absolute worse company existing.

Worst cable and internet ever!!! Outage of 14 hours yesterday with no weather to speak of. Now both…read moreare out again!!! I had Times Warner for 16 years yet I've had to reboot the Spectrum box more in the last year than I did in 16 years with Time Warner.

Waste of time. Go to a real ATT store - these folks are "authorized" only. They have no inventory…read moreand are basically a 3rd party.

After being royally screwed over at another AT&T location, my husband and I went to this location…read moreto sort things out. (We were told by switching to a different plan would lower our bill and it increased it instead. My husband also traded in his previous iPhone, and we were charged hundreds of dollars for his "non-returned phone" even though he turned it in in person.) Kyshawynn and Jedd were so helpful and patient. They sorted everything out for us and made sure that we got everything settled. They were able to track down the phone, return credit to our account for the extra charges, and get our bill back down to our normal price. They were personable, and we could really tell that they cared about us and our problems. We will definitely be using this location from now on!

Replaced a damaged cat 5 cable with cat 6a. Professional, knowledgeable, quick, at a reasonable…read moreprice. Easy to do business with and I will call on Miguel for future needs.

From talking with Miguel, it looks like he can perform all sorts of handy jobs for the home. For…read moreme, he ran about a dozen Ethernet lines within my house. He did a fantastic job! Very efficient and at an affordable price. Really easy to work with and very friendly. I highly recommend!

one of the worst internet providers out there. don't get me wrong I get good and fast speeds and it…read moredoes what it needs too. but, the biggest problem right now is that my Wi-Fi goes out at least once a week. if not then once every 2 weeks and it's such a headache. it doesn't go off for just a few minutes of even an hour or so it'll be off for HOURS or sometimes a whole day. just about every single time it goes out. what the hell are you guys doing over there?

There is something really wrong with Spectrum. I went to the local Hickory Spectrum office. I…read morewaited at front door for them to open and they did open on time. Before I was ever able to get a number from the customer service kiosk for a number to be served. I was told that that there would be an hour and a half wait to return equipment and cancel service. If I was getting new service to get a number. The Spectrum gentlemen that talked with me said that i had to take the equipment to the local ups store and they would return it for me and that he would cancel my service once the equipment was scanned, and appeared on his system at the store. This gentlemen never said i had to call and cancel. I did this on July 1st 2026 and needless to say that I received my monthly bill for July. Although it showed that I returned on July 1st. Called customer service. It took 30 mins to get the an answer and that i should have called earlier.It is unbelievable that they tried to get me to stay for less than half of my current billing amount. I have been a customer for 17 years and every time i get a tele marketer call from spectrum they say i do not qualify because I am a current customer. They constantly go up a few dollars every six month. The internet service never was as strong as i was supposedly was paying for. Over the last 6 months the internet service struggle to keep the TV going. After being point blank lied to at the Spectrum store and the procedure to return so difficult that i could never recommend Spectrum to anyone. Now they want me to pay a whole month for service that i do not have the equipment to use because they have it. My advise research every alternative and never use spectrum. They could care less about the customer. Spectrum is like so many large companies these days It is about the profit and not the customer. It just stinks to be lied to over the whole process. Never again for me!!

I have had Kinetic for only 4 months....the first 2 months I was overcharged and it took 2 more…read moremonths to refund me. Then on Sunday July 5 the internet went out. Could not get ahold of anyone on Sunday but first thing Monday morning I was given the date for restoration would be.....Wednesday July 15!! 10 days is absolutely unacceptable. I noticed there is an "office" here in Albemarle NC so I went and nothing on the door but notices with numbers to call for service - doors were locked. So disgusted

Horrible customer service. Moved back to Spectrum. Windstream needs much better communication…read moreskills!!!

Worst experience I ever had turning on a new service and it still doesn't work even close to what…read morewas sold. Long story short, great sales experience. I opted for the 2Gig eero7 mesh router unit with cellular backup. Next day they are out to mark the property for the fiber run to the house. That's about as good as it gets unfortunately. "Outdoor" Tech came Monday to bury fiber to the house and cut my Spectrum Cable, so I was out of internet service for a day and a half until Spectrum ran a new line yesterday. I ordered 2Gig with eero7 and cellular backup. Tech couldn't get the unit to work. After 5 hours, he ended up putting in a Radisys all in one ONT instead and that was able to be provisioned.. He told me that the other end was a Radisys unit, so it had to be a Radisys ONT on my end. I don't know what to believe.. So here I sit without the eero7 setup, max speed of 800MB if I'm plugged in. I was told the Nokia won't work at my house?? Called them Wednesday and they said the eero7 should have been installed and absolutely should work, now they're sending the same guy out today (Friday) to see what they can do between 1 and 5. Tech calls to say he's running late around 1PM. Promptly at 1:30 Tech drives down my road and turns around, I go out to meet him and he's gone. He said he had to run do a quick call and will return. 4 hours later, 5:30PM on a Friday, I call him. He said he said he was going to stop by and tell me in person that he couldn't do anything for me until they upgrade the head end. Now here I sit on Friday evening with no resolution and no idea who's telling the truth at Ripple, but now I guess I'll have to wait until Monday to call then to see if I can get a truthful answer. BTW, they did make sure to charge me my first month's bill after the tech left the first time..... Just Awful.

TL;DR: Ripple Fiber (aka Hyper Fiber) was an absolute nightmare from start to finish--late techs,…read moreunprofessional attitudes, incompetence with PPPoE on my own Ubiquiti setup (which works fine for others), zero communication, broken promises, and ultimately the same useless tech blaming my equipment before walking away. Worst ISP experience ever, hands down worse than Comcast/Xfinity. Stay far away. I don't even know where to begin with this company, but let's start from the beginning...First - They scheduled an installation appointment for March 9th, with the tech supposed to arrive between 8am-12pm MT. He shows up around 1pm. Strike one. Second - The tech starts inspecting the site and finds their NID box (outside next to the electrical boxes). He immediately starts complaining to me that it might not be installable because their own team placed it too far from my networking gear. He literally asks me why it wasn't installed closer... like I have any clue! No one from their prep team ever asked where I'd want it--they just showed up a week earlier, said they were prepping the house for fiber, and left. How is any of this my fault? Anyway, he eventually runs the line all the way across the house to make it work. But his whole attitude and unprofessionalism here was trash and didn't inspire any confidence in his skills. Strike two. Third - Finally gets the service hooked up, internet works... great, right? Wrong. Things went downhill fast. I told him I wanted to use my own enterprise router (Ubiquiti Dream Machine Pro) that's already handling my whole house with APs. Holy crap, what a struggle. He spent another TWO HOURS fumbling, calling/texting his colleagues for help. It got so bad I had to jump in and explain things to their support over the phone/text just to clarify what was needed. Long story short: Ripple requires PPPoE authentication on the Nokia ONT to pass traffic to my router. It only worked when they hooked up THEIR router to the ONT. The whole troubleshooting dragged on until about 5pm MT--that's FOUR HOURS total for a simple install, and even then, it never properly worked with my equipment. Strike three. (Note: I have two buddies in Firestone with the exact same Ubiquiti setup who got Ripple/Hyper Fiber recently. They had PPPoE issues too, but eventually got it working. So I know it's possible. Clearly the tech I got wasn't technically up to the task and needed hand-holding the whole way by me and his team.) Fourth - Frustrated, I reached out to support myself late that night (around 11pm MT) and opened Ticket #3040022 to fix why nothing was passing to my router. Worked with a rep over the phone--we double-checked the PPPoE username/password (all correct on both ends), she reprovisioned the ONT twice (each taking ~15 minutes; first one failed). Between attempts, she said she'd call back in 15 minutes after the first reprovision... never did. I waited a full hour, gave up, called back, and got the SAME rep. When I asked why no callback, she said the first reprovision failed so she tried a second one. Fine, but why no communication?! A quick call to update me would've been professional. She couldn't fix it, escalated to L2, said they'd call first thing next morning (9-10am MT) to resolve over the phone. Strike four. Fifth - You can guess what happened... no call. I had to chase them around 1:30pm MT. Support said they'd need to send a tech out, scheduled for 8am MT the next day. At this point, I'm beyond annoyed--this is one of the worst ISP experiences of my life, and that's saying something. Strike five. Sixth - Next day, I'm up early to make sure I don't miss the guy. 8am comes... nobody. I wait an extra hour, nothing. Call at 9am, they say the tech's late and will be there in 30 minutes. I ask why no one calls with updates when they're running late--professional courtesy, right? She has no idea, but promises arrival soon. Spoiler: They didn't show until ~12:45pm MT--almost FIVE HOURS late! And get this... they sent THE SAME TECH who couldn't get it working the first time. I knew this was doomed. Strike six. Seventh - He starts troubleshooting the ONT-to-router issue again. I remind him others with my exact setup got it working, so this shouldn't be rocket science. He tries a bunch of stuff--resetting the ONT multiple times, confirming credentials (which were right), leaving and coming back--but nothing. Then the kicker: After more phone time, he tells me flat-out that he and his team can't fix it and it's MY SYSTEM causing the problem. I calmly push back, saying my buddies with identical gear are fine on Ripple. He doubles down, blames me. (His English isn't great, so communication was rough too--no shade, just facts.) At that point, I told him to just cancel the service since they clearly couldn't make it work. He goes to his truck, comes back 15-20 minutes later, and says "Cancel your service" like it's no big deal. Washed his hands of it and left. I shut