I switched to Metronet. What a relief. I can bring my own router and have not had any issues! But…read morewant to share the next conflict with Suddenlink: canceling. They are NOT KIND to cancellers, kept me on the phone for over an hour just to frustrate, annoy and upsell. "Do you want a discount? Would you like to try our phone service? Please hold...sorry for the hold, I can give you even better discount... oh, did I mention our phone service... we've had you so long and would hate to lose you...are you sure"... this went on and on. They kept me on hold for 10-15 minutes at a time. I finally flipped my lid and told them to cancel everything and I don't want to hear the upsells. So they not only provide horrible service but they are a PAIN IN THE ##$ to cancel. If you like having a headache, give them your business.

We had Dan - technician install our cable and internet as well as phone line and he lost our check,…read morewhich is required by sudden link to hand over to the technician upon completion of services. Needless to say, we received a bill William $139.62 after the fact of giving Dan the technician our check because HE LOST IT. However, the company is giving excuses - that these things happen. *we have routing number and checking account number floating around somewhere! I give Sudden Link one star for ineptitude. 13 days later - the box was giving V52 and C133 code errors and internet connection. We called customer service and we verified name, information but the rep wanted a PIN...why? We didn't even get a PIN nor was told that a PIN was required to have your TiVo box sent a reset signal. Well, the tech did NOT show up for his appointment which a two hours window from 4-6 pm. Called customer service and have no idea where our tech is or even when he will arrive at our house. Update: so after speaking with a manger - it was booked for today - Friday, Sep.7th but the Dallas office booked it with the technician for Saturday, Sep.8th from 4-6 PM.

Set us up to not get our contract buyout! They said to file one claim but they NEVER said to do…read moremultiple claims.

I drive to this store for service even though the Jacksonville location is closer to me. I have…read morealways gotten good service here. Other locations act like your bothering them with your questions or if you want to buy something in their store. This last time I upgraded my wife's iPad and upgraded my phone, they were able to get me a good deal and answer all my questions about the new phone.

I have been without service for over a month now. So you…read moredecide if you're willing to do that before saying yes to Riverstreet. Plus, I have to keep calling them for updates because they're too busy to give me a curtisosy call. J. Scott

From the owner: Local touch, global reach…read more TriCounty Broadband offers the latest in telecommunications services to residents of Beaufort, Hyde, and Washington counties. We are proud to offer exceptional options in these rural regions of eastern North Carolina.For both home and business, TriCounty Telecom has the technology solutions you're looking for: Digital cable TV and broadband internet service, local and long-distance telephone service, web page design, web hosting, over 60 years ago, when other telephone companies said, "no," TriCounty said, "yes." Since then, we have continued to expand our range of offerings to the communities we serve. We're a local telecommunications company where customer service still comes first. We've got a local touch with a global reach. Working with TriCounty offers you global resources with the assurance of hometown reliability. Call TriCounty Telecom today, or visit us online, to find out more about what we can do for you!

Brandon is AMAZING at his job! We came in wanting to upgrade a phone & he helped us through every…read morestep of the process, explained how our bill would change & the discounts we could receive on streaming services we already used. He was very straight forward, had a perfect customer service personality, & answered all of our questions thoroughly. 10/10 would recommend this location & their staff!

Today Keira help me trade in my old phone and get a new phone. Also, she took a deep look at my…read moreaccount to see if there was any charges as I've been experienced numerous issues visiting other stores in the area as well as having troubles communicating with customer service on the phone. She made everything so seamless and easy she was a master of her crafted seemed and extremely nice and polite. Highly recommend the store and asking for Keira when you arrive thank you Verizon I was gonna switch but now I'm not you guys are the best

Had wired internet, yet constant intermittent, not connected messages from computer. What else,…read morewas had $70 mo internet service, called to cut plan in HALF and was quoted $65 mo. Contact customer service and you get the normal automated run around. Contact them to cancel service and you will get a person from a call center most likely from another country as you can barely understand them trying to convince you not to cancel using delay tactics and basically soliciting for new customer without any compensation to you.

I only had internet in the house for my tenants. When they moved out in August of 2025, I settled…read moremy balance and closed my account. Big they kept billing me. I called to argue and every rep told me a different amount. They sent it to collections even though I'm paid in full. Absolutely atrocious service

Something illegal is going on with the eastern north Carolina branch directv may be involved in…read morecharging customers for services they never received customers service is horrible i think someone should seriously take a look at their practices sincerely a unsatisfied customer Starr A. Quammen

A service tech said our equipment was at least 5 years old. To upgrade to new equipment, a 2 years…read morecontract was needed. People with the a contract, we were told, get better service than those without. My bill has doubled since getting Directv and the programming has not improved. No good in good or bad wather. Will not sign a new contract. Plan to drop.

Manager gave me an attitude about returning product when their machine would not let me sign inread more

Zero stars. Charging $5 each month to pay a bill in full & on time. Said i can avoid this by paying…read morein person. I'm petty enough to do just that.

The service is as expected lol. I couldn't believe the behavior of the employees here. The music,…read morethe conversations and the way they talked about other customers is astounding. I will do my very best to not have to stop in here again. Some employees were very respectful. The check in is not labeled well nor is there any direction or greeting when you come in. The employees will let you come in, sit, wait and call others without even saying hi or mentioning there is a check in counter you have to sign in at to be put in line. Interesting set up. I recommend setting an appointment if you HAVE to go into the facility.

I was just trying to return equipment and was there for over an hour and couldn't, the next time I…read moredecided to wait in my car, I didn't even make it into the store from my car after getting the text message notifying me to go inside before being passed over.