my company usually deals with this store and normally pretty good not this time they don't carry…read morephones in stock have to order the phones the employees stayed we should know what there policies are and what phones they have instock they won't tell u until u come to the store that they have none Customper service has been in volved and according to them this store is supposed to offer insurance and other services not just add to your account they started yelling at me in the store for asking questions then would not set up our phones. I no longer recommend any one go to this store there is a corporate store on Erie blvd in Syracuse very friendly and honest and eager to help.

The good! A young male employee went out of his way to help myself & husband today. We are 1500…read moremiles away from home, no high speed data left on one phone & tried multiple times to get it straightened out calling at&t to no avail. Walked in, explained the problem & he took my phone calling the help center to help me get this straightened out. NOW THE BAD...a young, female employee sitting at her desk overheard a part of the conversation between us and the male employee & said she could set us up with a better plan, unlimited data, phone & text for $35 each + taxes! Sounded good however she said she was not allowed to switch from prepaid to a monthly plan & let us keep our existing numbers. I knew this wasn't correct, my sons have switched accounts from At&T to Verison to T-Mobile and could keep their existing numbers. I also have a sales business and couldn't afford to change numbers, which I mentioned to her. She wasn't interested in accommodating a customer unless she was able to set us up as a new account so she got the credit. It happened before to my sister'nlaw in a different state, I was on to her. Just beware when you go here, look up your options before visiting. I gave them 4 stars because of the male employee who wanted to help me, only getting a thank you in return! He gave outstanding customer service

Extremely rude and unprofessional. They are use inappropriate language and are unkind. Its fact…read morethat they have scammed many people before with predatory business practices. They take advantage of folks with less than up to date tech knowledge. They are not a positive force in the community. I do believe it's the Bible that's says love thy neighbor. I really hope they rethink how the treat others.

My experience started out positive. I had a cracked screen on my computer laptop and took it to…read morethem for repairs. They told me that I saved a lot by going to them and not the 'big box' store. They ordered me a new digitizer and I paid them $107.11 (Part plus tax). They said that it would be shipped to them in a week or so. I finally stopped in about 3 weeks later and left my laptop to get fixed. I stopped back a couple of hours later and they told me that the screen that was shipped was cracked. They would have to order a new one. I told them that I would pay the labor charge now, so that once the screen was fixed, I would just pick it up. The labor charge was $81.00. I then waited a few more weeks and stopped there again. They said the screen was in and to give them a few hours to put it in. I returned a few hours later and they said they had the wrong screen. I told them to go ahead and order a new one. Long story short, this went on for several months with no resolve. I then asked for my money back on the screen and Tim agreed and kept saying he would credit my credit card. It still did not happen 6 months later. By now I was living in NC and was traveling back and forth to see family. I kept telling him to credit me for the part and they could keep the labor charges and he agreed. He said he was having a problem crediting my card as it was beyond 6 months and then he said he was going to send me a check. It has now been almost 8 months and still no refund. He does not answer my phone calls, messages, etc. It seems he does not want to make this right. I would encourage anyone doing business to make sure you only pay AFTER the service is completed. Not the right way of doing business. Mike C

this is the worst store to go get your phone fixed that they will overcharge you break your phone…read moreeven more and expect for you to be OK with waiting and getting you when you were in the store before guy at the front desk has no customer service skills. He has a really bad attitude and I don't think he should work there.

Found these gentlemen on Google and they did not disappoint!! I am just leaving here with my…read morerepaired pbone! Customer service here is awesome. They answered phones promptly & provided timely updates. 10/10 would recommend & will return in the future!