Spectrum sent numerous offers for 500m internet for two years at $29.99 but no agent from customer…read moreservice to retention can get me that price. The offer included no strings, no contract, no required bundle, but up and down the ladder, no one would honor that. I call that bait and switch. Ignore the big publicity that the prices and policies have improved today. 2 hours and 20 minutes on the phone with retention and they will not honor their offer. Don't believe the publicity. They want to back you into a corner and punish you if you find any part of a bundle is not worth the cost. They'll exact revenge by raising your price higher than it was before you dropped the useless part of the package. If the service was as good as they claim, why play these tricks to get us to pay extra for things that aren't worth it? Why blatantly lie by mailing out offers they have no intention of honoring? Beware.

This is not for a specific Spectrum store, this is for the latest scam promotion they are offering…read more They will discount 1 year's service by 50% if you go out and get a Target pre-paid card. This is not cool! Even if legit, I will not open/buy a Target card for any reason! If they want my business, they can bill my existing credit card on file! I think they were trying to get me to load a pre-pay card, then give them the information, so they can steal the money. I am now considering canceling Spectrum and going to AT&T.

Extremely rude and unprofessional. They are use inappropriate language and are unkind. Its fact…read morethat they have scammed many people before with predatory business practices. They take advantage of folks with less than up to date tech knowledge. They are not a positive force in the community. I do believe it's the Bible that's says love thy neighbor. I really hope they rethink how the treat others.

My experience started out positive. I had a cracked screen on my computer laptop and took it to…read morethem for repairs. They told me that I saved a lot by going to them and not the 'big box' store. They ordered me a new digitizer and I paid them $107.11 (Part plus tax). They said that it would be shipped to them in a week or so. I finally stopped in about 3 weeks later and left my laptop to get fixed. I stopped back a couple of hours later and they told me that the screen that was shipped was cracked. They would have to order a new one. I told them that I would pay the labor charge now, so that once the screen was fixed, I would just pick it up. The labor charge was $81.00. I then waited a few more weeks and stopped there again. They said the screen was in and to give them a few hours to put it in. I returned a few hours later and they said they had the wrong screen. I told them to go ahead and order a new one. Long story short, this went on for several months with no resolve. I then asked for my money back on the screen and Tim agreed and kept saying he would credit my credit card. It still did not happen 6 months later. By now I was living in NC and was traveling back and forth to see family. I kept telling him to credit me for the part and they could keep the labor charges and he agreed. He said he was having a problem crediting my card as it was beyond 6 months and then he said he was going to send me a check. It has now been almost 8 months and still no refund. He does not answer my phone calls, messages, etc. It seems he does not want to make this right. I would encourage anyone doing business to make sure you only pay AFTER the service is completed. Not the right way of doing business. Mike C

this is the worst store to go get your phone fixed that they will overcharge you break your phone…read moreeven more and expect for you to be OK with waiting and getting you when you were in the store before guy at the front desk has no customer service skills. He has a really bad attitude and I don't think he should work there.

Found these gentlemen on Google and they did not disappoint!! I am just leaving here with my…read morerepaired pbone! Customer service here is awesome. They answered phones promptly & provided timely updates. 10/10 would recommend & will return in the future!