This is not a corporate store. The young lady working there--who was also not well groomed--told me…read moreshe could not help and that it did not matter that I am paying for a phone with no service and cannot access my phone without Wi-Fi. Her explanation was, "I don't work for AT&T, I work for Prime Communications." She went on to say that the fact my phone does not work is "my problem, not hers," and that there was no one who could help me. She refused to provide her name, but gave me the district manager's name, Mr. M (I do not want to publicly criticize him since I have not spoken with him). However, she would not provide his phone number and claimed he could not be reached. I explained that without my cell phone I cannot access my apartment complex, complete two-factor authentication for work, or handle other important tasks. She simply shrugged and said "oh well." When I mentioned possibly seeking legal counsel, she responded, "Go ahead, I would love to see AT&T sued," again followed by, "I don't work for them." Keep in mind, this was my second trip to this store location, totaling about an hour in-store, in addition to 2.5 hours on the phone trying to prove my identity because "the data doesn't match," even though I was physically present in the store with my ID and they could clearly access my account with the same information. The AI chat assistant "Andi" and AT&T chat support have also been completely useless. I spent more than 30 minutes on hold only to repeatedly hear, "Work with me, it will only take five minutes to resolve your issue." After three weeks, no one--from the store or the national support office--has been able to activate my transferred line. Neither the store nor customer service can verify my identity without sending a text message to the very phone that has no service. Apparently, physical presence and a valid ID do not matter. To make matters worse, I received emails and AI chat confirmations indicating that an iPhone had been ordered, but the store claims they cannot even see the order in their system. When I originally signed up for AT&T service over the phone, I already had reservations and a bad feeling about proceeding. During the call, I could hear employees chatting, cursing, and discussing personal relationship drama in the background--it sounded more like a soap opera than a professional business call. However, the direct phone number was provided by my apartment complex, since AT&T is the only provider wired for the building. To AT&T's credit, the internet service works. At this point, unless a true corporate store can resolve this issue quickly, I plan to cancel the wireless service and move to another carrier, even if it costs more. A discount is meaningless when the service and customer support have been this poor. As for cancellation, I am not even sure how I am supposed to cancel a service when no one can properly verify my identity. I am seriously considering stopping payment if this situation is not resolved immediately.

DON'T COME TO THIS STORE. The advisors have made mistakes more than 3 times in the processes and…read moreend up losing almost $1000 if not more!!! They don't solve problems and in customer service they only tell you "you can't do anything anymore, in the store they processed like this" and they steal from you, end.

We've had two outstanding experiences at this store off N. McCarran, north of the I-80…read more Our account started in Ohio, where everything was screwed up so badly that after 3 calls to the help group, we still weren't being charged correctly. On a whim, we spoke with one of the young men in this store who managed to straighten out all of it. On the second visit, we received an updated Internet router which has better coverage than the antiquated unit from back east. Whatever that means. This location also carrys all the accessories we need for Mrs. E's iphone. The prices are a bit steep, still the people are nice. There's usually a small wait, but they are pretty efficient so the line moves well. 01/25

They are way understaffed. Bunch of people just standing around waiting. Not sure what they are…read morethinking. People are coming in and just leaving because there is nobody here to help.

They advertise that if you switch to them you can get a free phone and a good rate. So I decided to…read moreswitch. It took 2 hours to get my account setup. In the end I didn't get a free phone nor did they give me a decent monthly rate. T-Mobile is a joke. Now, rather than pay $40 a month I am paying $95 a month.

We went to the T-Mobile location on McCarran Friday night. The customer service couldn't have been…read morebetter. The two guys that were working promptly helped us get a new glass screensaver for one of our iPhones. They were jovial and courteous, and very nice to deal with. Kudos for their excellent customer service skills.

The store was clean and orderly. Stephanie assisted me with a phone problem. She was friendly and…read morevery efficient. She solved my problem in less than 5 minutes. She's very knowledgeable about the cellular system. This Verizon store has great employees. They have alway solved our phone problems. Thank-you for always being there! I highly recommend this store.

I have had problems with this store start of being a customer here. The first associate I dealt…read morewith for my wife's IPhone was phenomenal and from there it was garbage service and lame excuses. Today I went to get help with a screen protector and was dismissed with we can't help you with that. There customer service was atrocious and nonexistent I have had better service in New Hampshire, Maine, and California. I am ready to switch carriers.

Jabari was a real gentleman and a rare pleasure to conduct commerce with. I would like to make…read morethis my favorite and home store if just for him! Thanks sooo much!

purchased a turntable from the electronics section of the store. got home and unpacked unit. the…read morehinges on the dust cover were broken and not repairable. returned next day , showed the sales person the damage. she coldly informed me "no return on accessories" . sold as is!! explained once more that the product was damaged in the box and not defective. she indicated to me that her boss will fire her if the damage item was returned. just another way to make a good faithful customer go somewhere else.

Stopped in to get some phone stuff sorted out. Needed to do all sorts of activation, purchasing and…read morevoodoo wizardry, I had previously wasted hours talking to a phone rep that made my life miserable. Carlos was able to help me get every sorted out and organized. It was a bit of a mess beforehand and now everything seems to be in order. The store also has all of the latest phones, cases and accessories. It's also generally not crazy busy. It took a while to get things sorted and I had to call customer service while I was there. They customer service person was a bit of a pain but the store guys got on the phone and were able to figure everything out. They're pretty helpful here and that's refreshing to see at a cell phone store.

Worst service ever! They won't close my account. They gave me the transfer pins to move them to…read morespectrum... and told me to call back to close the account. When I called back they said they couldn't close my account because I no longer had a phone that they couldn't close verify me with by sending a pin. WORST SERVICE ever!!!!!!!!!!!!!!!!!!! They are damming me to try and get another payment out of me!!!!!!!!!!!!

I literally just spent hours trying to fix my computer problem. I finally gave up and decided to…read morecall for professional help. I expected to have to bring my laptop in, but one of the generous technicians helped me over the phone. In just a few minutes he resolved my problem and brought back my sanity. Thank you for being so kind and generous with your time. Update: I just brought my laptop in for work and I'm so pleased with the service here. These guys are awesome. Trust worthy, fairly priced and super friendly. They resolved my problem and answered all my questions. Hands down the best computer repair shop I've ever been too, and I won't be going anywhere else again. Thanks!

Excellent service and nicely priced when your computer is brought into the shop…read more The home service turned out to be overpriced for what we received.

I love this T-Mobile location! Coming from Vegas I…read moreimmediately notice two things: 1. Super clean store. 2. All electronics on display! Unfortunately it's not always easy or enjoyable to arrive @T-Mobile. Although, this trip was different. Ready to upgrade we arrived to a smiling T-Mobile employee. He made the entire process quick & easy. Thank you Rubin!

I went in with my brother while I was visiting Reno; he wanted to buy a new phone. The person who…read morehelped us, Luis, was very clear on all differences of the Samsung phones. He was very fast to transfer the data to his new phone. Very pleasant conversation about questions my brother had about the new phone. He was also quite patient. This location is very different compared to the previous T-Mobile location. I learned this is a corporate location. Most other locations are 3rd party. The next day we went back as my brother wanted a new Bluetooth speaker. This time around, Paul helped us. What a professional young man with a great personality. He ensure he played all 3 speakers my brother was interested in buying. Again a great experience all around!