I called Batteries Plus looking for an 18650 rechargeable battery. Tim informed me that there were…read moretwo variants of the battery and confirmed that both were in stock. When I arrived at the store 10 minutes later, Tim already had both variants at the counter for comparison to the old battery. He promptly identified the correct replacement and rang up the transaction. Elapsed time in store: 2 minutes. Thank you, Tim.

HORRIBLE! Purchased a deep cycle battery, it is dead, won't hold charge, took it in as it was only…read more18 months old, guy goes "it gas only 1 w do drainage in your car and no warranty ".. . Waste of money and time! Never had issues with autozone O'Reilly or Costco, oll NEVER deal with your company again!

This is not a corporate store. The young lady working there--who was also not well groomed--told me…read moreshe could not help and that it did not matter that I am paying for a phone with no service and cannot access my phone without Wi-Fi. Her explanation was, "I don't work for AT&T, I work for Prime Communications." She went on to say that the fact my phone does not work is "my problem, not hers," and that there was no one who could help me. She refused to provide her name, but gave me the district manager's name, Mr. M (I do not want to publicly criticize him since I have not spoken with him). However, she would not provide his phone number and claimed he could not be reached. I explained that without my cell phone I cannot access my apartment complex, complete two-factor authentication for work, or handle other important tasks. She simply shrugged and said "oh well." When I mentioned possibly seeking legal counsel, she responded, "Go ahead, I would love to see AT&T sued," again followed by, "I don't work for them." Keep in mind, this was my second trip to this store location, totaling about an hour in-store, in addition to 2.5 hours on the phone trying to prove my identity because "the data doesn't match," even though I was physically present in the store with my ID and they could clearly access my account with the same information. The AI chat assistant "Andi" and AT&T chat support have also been completely useless. I spent more than 30 minutes on hold only to repeatedly hear, "Work with me, it will only take five minutes to resolve your issue." After three weeks, no one--from the store or the national support office--has been able to activate my transferred line. Neither the store nor customer service can verify my identity without sending a text message to the very phone that has no service. Apparently, physical presence and a valid ID do not matter. To make matters worse, I received emails and AI chat confirmations indicating that an iPhone had been ordered, but the store claims they cannot even see the order in their system. When I originally signed up for AT&T service over the phone, I already had reservations and a bad feeling about proceeding. During the call, I could hear employees chatting, cursing, and discussing personal relationship drama in the background--it sounded more like a soap opera than a professional business call. However, the direct phone number was provided by my apartment complex, since AT&T is the only provider wired for the building. To AT&T's credit, the internet service works. At this point, unless a true corporate store can resolve this issue quickly, I plan to cancel the wireless service and move to another carrier, even if it costs more. A discount is meaningless when the service and customer support have been this poor. As for cancellation, I am not even sure how I am supposed to cancel a service when no one can properly verify my identity. I am seriously considering stopping payment if this situation is not resolved immediately.

DON'T COME TO THIS STORE. The advisors have made mistakes more than 3 times in the processes and…read moreend up losing almost $1000 if not more!!! They don't solve problems and in customer service they only tell you "you can't do anything anymore, in the store they processed like this" and they steal from you, end.

They are way understaffed. Bunch of people just standing around waiting. Not sure what they are…read morethinking. People are coming in and just leaving because there is nobody here to help.

We've had two outstanding experiences at this store off N. McCarran, north of the I-80…read more Our account started in Ohio, where everything was screwed up so badly that after 3 calls to the help group, we still weren't being charged correctly. On a whim, we spoke with one of the young men in this store who managed to straighten out all of it. On the second visit, we received an updated Internet router which has better coverage than the antiquated unit from back east. Whatever that means. This location also carrys all the accessories we need for Mrs. E's iphone. The prices are a bit steep, still the people are nice. There's usually a small wait, but they are pretty efficient so the line moves well. 01/25

They advertise that if you switch to them you can get a free phone and a good rate. So I decided to…read moreswitch. It took 2 hours to get my account setup. In the end I didn't get a free phone nor did they give me a decent monthly rate. T-Mobile is a joke. Now, rather than pay $40 a month I am paying $95 a month.

We went to the T-Mobile location on McCarran Friday night. The customer service couldn't have been…read morebetter. The two guys that were working promptly helped us get a new glass screensaver for one of our iPhones. They were jovial and courteous, and very nice to deal with. Kudos for their excellent customer service skills.

10/30 Needed to…read moreupgrade my phone so I came in about 1pm. I was immediately greeted by Nataly who helped me . She was very helpful, listened to what I wanted and what I needed to do with my current phone and plan . She explained everything perfectly and got me in and out pretty quickly. Think it took an hr just because I went over everything and then choosing a phone best for my needs. Great service and pleasant experience. Enjoy !!!!

The store was clean and orderly. There were a lot of customers but I was helped right away. David…read morewas courteous and professional. He fixed the problem that I was having with my phone. I always have had good service here. I recommend this store for anyone with cellular needs.

Jabari was a real gentleman and a rare pleasure to conduct commerce with. I would like to make…read morethis my favorite and home store if just for him! Thanks sooo much!

purchased a turntable from the electronics section of the store. got home and unpacked unit. the…read morehinges on the dust cover were broken and not repairable. returned next day , showed the sales person the damage. she coldly informed me "no return on accessories" . sold as is!! explained once more that the product was damaged in the box and not defective. she indicated to me that her boss will fire her if the damage item was returned. just another way to make a good faithful customer go somewhere else.

I attempted to transfer my Spectrum cellphone to T-Mobile. After an hour and a half, my Spectrum…read morephone shut off, and my T-Mobile phone didn't start up. Now I have no cellphone that works. Now I'm told to go to a T-Mobile store with my four brand new Galaxy A17 5G phones. I don't have the use of a vehicle at the moment. I am thoroughly disgusted with T-Mobile, and I wish I'd never switched.

Worst service ever! They won't close my account. They gave me the transfer pins to move them to…read morespectrum... and told me to call back to close the account. When I called back they said they couldn't close my account because I no longer had a phone that they couldn't close verify me with by sending a pin. WORST SERVICE ever!!!!!!!!!!!!!!!!!!! They are damming me to try and get another payment out of me!!!!!!!!!!!!

Excellent service and nicely priced when your computer is brought into the shop…read more The home service turned out to be overpriced for what we received.

They're the best! Have taken in my laptops multiple times and they quickly diagnose the problem,…read moreare great with communication and are very reasonably priced. Would not go anywhere else!

I love this T-Mobile location! Coming from Vegas I…read moreimmediately notice two things: 1. Super clean store. 2. All electronics on display! Unfortunately it's not always easy or enjoyable to arrive @T-Mobile. Although, this trip was different. Ready to upgrade we arrived to a smiling T-Mobile employee. He made the entire process quick & easy. Thank you Rubin!

I went in with my brother while I was visiting Reno; he wanted to buy a new phone. The person who…read morehelped us, Luis, was very clear on all differences of the Samsung phones. He was very fast to transfer the data to his new phone. Very pleasant conversation about questions my brother had about the new phone. He was also quite patient. This location is very different compared to the previous T-Mobile location. I learned this is a corporate location. Most other locations are 3rd party. The next day we went back as my brother wanted a new Bluetooth speaker. This time around, Paul helped us. What a professional young man with a great personality. He ensure he played all 3 speakers my brother was interested in buying. Again a great experience all around!

Price went up without notification in under a year. There are better current plans (cheaper,…read morematches or exceeds all of the features). I gave an earlier 5 star review based on dishonest promises. Knife in the back type corporate business. Going into the store though Jasper was patient and fixed everything. I would give him 5 stars, but the person I talked to before him justified the price increase by saying I was notified (I verified I was not) and when I told him I wasn't said I couldn't raise my voice at him. I also did not do that. Unnecessary stress and an hour wasted due to shady business practices at the corporate level, but the store eventually settled it.

NOT THIS STORE. This review is for AT&T new service ordering over the phone at our countries AT&T…read moreMAIN CALL CENTER FOR NEW SERVICE 855 915 0415. Over several day's, I have been trying to "switch and save" wireless phone carriers. The best new deal SEEMED to be with AT&T. WHAT started out to be a comfortable new monthly rate with a new phone went from around $50 per month (all inclusive), day's later increased to $108.00 per month. That and the new phone was taking over a week to ship to my home. After MANY hours on the phone with a robot (nearly impossible to get a live person on the phone or website), I was always referred to their websites AI named Andi. He couldn't help me either. I ended up finally talking to a live person to which I canceled this new "SERVICE". No attempts on their part to keep me (no retention department i guess), just a huge waste of my time. Buyer beware! Even though it's not perfect, I am staying with Boost Mobile carrier at only $15 per month.