Amazing service. I will definitely come back here if I have any more needs. I came in, they were so…read morewelcoming and helpful and made my experience super easy and nice even though I got bad news about my hard drive! I came in to see if it was fixable but it wasn't :/ such a great experience although the news.

I needed a hard drive repaired and they were unable to save the disc, but they let me know right…read moreaway what the problem was and only charged me a very small service fee ($25) for advising me of the problem, I recommend this business and will go to them again in the future.

I have been a customer of GBIS for years and want to commend them for their great technical…read moresupport. Jeff and the rest have always been so patient and knowledgable, taking me from dial-up (back in the day) to DSL. And now they have more hi-speed options. Bravo, everyone!

Other than the one time they turned my information over to the Secret Service, the internet service…read morethey provided was great! Fantastic tech support department they had also! I highly recommend these guys. Much better service and support than you'll receive from the Telco's.

I went in to ask a question regarding buying a phone off the Samsung site that is unlocked and…read morebringing it to spectrum to use but I was told in order for them to help me I'd have to sign in and wait 15 min. I decided to leave as I did not have time to wait and the fact they refused to answer my simple question was ridiculous. I understand that they have policies and procedures but then make sure all your employees follow them because they have interrupted me being helped by an associate so that associate could answer a question for someone who walked in like I did. Seriously makes me want to drop spectrum due to how rude this one employee was today and the other one was just sitting on his bum not helping or acknowledging anyone.

Cancelled my Dads service as he was in the hospital, turned everything in. Called to confirm…read morecancellation because we received a bill, I had power of attorney to do so, they said they couldn't help me, my Dad would have to give permission. My Dad was unresponsive in the freaking hospital...so they told me to physically go to the store. I literally live 2 hours away, which I have told them. NOW over TWO months later I get another bill, and my Dad is passed. Is it easy to cancel, nope, although the call center advocate was helpful this last call and was able to cancel the service going forward, it took over 20 minutes! Spectrum needs to figure out their process for this type of situation. It is NOT acceptable or okay.

We're in the process of switching all our technology from Verizon back to AT&T. Even though we got…read morefed up with their lousy customer service and had left them, not that long ago. Along comes something shiny that seems too good to be true. We'll never know. As a new subscriber, I'm entitled to a free self install/setup (which never works because there's usually a problem with the wiring). They also threw in some perks that appealed to me. We'll give them another chance. When I explained that I'll fix the wiring, been doing it for years, they told me it was far too complicated for me to do. She wouldn't let it go. Her tech can be out on Wednesday. Oh, and it will cost $100+. To do What? As nice as I could I explained that there was no need to do a truck roll, I will fix the physical problem if she could troubleshoot the technical stuff. I guess not. It came down to an ultimatum of either the technician comes out for free or we call the whole thing off. I guess this company needs every last nickel. They wouldn't budge. BTW, I easily repaired the issue with the wire and it would've been a win-win had customer service treated us the way they used to in the past. I'm so discouraged, I don't want to deal with ANY more customer reps. 01/25

9/30/2023 Where do I…read morestart... Eleven days ago I was ecstatic getting fiber... Install was not so great as there were complications and after the first few days slowness.. Also, I wasn't happy that the router was installed in the master but our pc's are in the front of the house.. Problems arose when trying to stream etc... Today's tech: David went above and beyond!!! He immediately required from outside to inside of the garage...very professional and clean lines.. The fiber that was installed through the crawlspace and on my flooring in the back of the house) created issues. David arrived around 3 pm and left around two and a half hours later.. Checked all the signals and made sure everything was up and running.. Excellent customer service! Thank you David for making one happy Att customer!!

Stopped in to get some phone stuff sorted out. Needed to do all sorts of activation, purchasing and…read morevoodoo wizardry, I had previously wasted hours talking to a phone rep that made my life miserable. Carlos was able to help me get every sorted out and organized. It was a bit of a mess beforehand and now everything seems to be in order. The store also has all of the latest phones, cases and accessories. It's also generally not crazy busy. It took a while to get things sorted and I had to call customer service while I was there. They customer service person was a bit of a pain but the store guys got on the phone and were able to figure everything out. They're pretty helpful here and that's refreshing to see at a cell phone store.

Worst service ever! They won't close my account. They gave me the transfer pins to move them to…read morespectrum... and told me to call back to close the account. When I called back they said they couldn't close my account because I no longer had a phone that they couldn't close verify me with by sending a pin. WORST SERVICE ever!!!!!!!!!!!!!!!!!!! They are damming me to try and get another payment out of me!!!!!!!!!!!!

Well unfortunately none of my calls were returned. I left 2 messages two days in a row, but no…read moreresponse. Could be out of business, but the answering machine says they'll get back to you. The stars are just for being local and a small business. Too bad they're losing mine. :(

From the owner: Network Engineering for the enterprise.read more

We discovered 995web.net while in off campus student housing. It was a delight having robust…read morehigh speed Internet service at the Edge at Reno. When moving to Sparks, we ordered broadband Internet service from 995web.net online. Like Motel 6, we could not get a room for $6 a night, but we did get the best value in town: 3Mbps for $19.95 on an ATT landline. Ordered it online, two days later a wireless modem arrived, plugged it in, and it worked. Wireless Internet service out of a box. It worked perfectly in the kitchen, when the router was moved to the upstairs bedroom, it did not work. Apparently the upstairs jack was not connected, ATT repaired it at no charge since we had "Wire Pro" service. Online video works well. The only drawback with this service is paying $10 a month for a landline for the Internet service to work with. That is until it occurred to me to use that as an incoming line for my home business instead of my cell phone. With the ATT charges, it ends up at $29.95 a month. Fast service, Nationwide telecommunications provider. The only drawback with 995web.net is loosing too much money on gaming sites.

I've had Spectrum Business Internet for over four years. The service itself is all well and great…read more Speed is wonderful and as long as you don't need customer service everything is fine. We're in the midst of moving to a new location, and the new location is not serviced by Spectrum. I'm not happy to HAVE to leave Spectrum, but boy did they burn their bridges today. I called to cancel my service EFFECTIVE next month. As soon as the call finished, I returned to my computer to continue what I had been doing, only to find I had no internet. I redialed *the very same number* I had just disconnected from, and the automated system says something along the lines "we recognize your number as a residential customer ...." [um, no, I'm a business customer but okay let's keep rolling]. I won't detail the conversation, but each person I spoke with transferred me to another person. At the end of the 35 minute phone call I had spoken with FIVE different people before they reconnected my internet. I'll miss the high speed - but I am hopeful that my new LOCAL internet service will provide me with top notch customer service.

Moving and trying to cancel service. Tried the online chat and that was a joke. Called customer…read moreservice and that was an even bigger joke. There is not a spectrum store any where close to be able to drop off the equipment. Asked for a mailing address to ship it back and they would not provide one. Stated I can go to dedicated Spectrum UPS and have them ship it or a retail Spectrum store to return the equipment. I tried to explain that none of those options will work as I am not driving over an hour to do that when I am willing to pay the shipping at the post office. I don't want to drive over an hour to sit in there store for hours as I have done that before. Customer service is horrible. They need to figure that out. I am glad I won't have to deal with this in the new location I am moving too as they do not service that area. Oh the funny thing is the guy I spoke with said I can take it to a location once we move and gave me the area. Yeah that is over 2 hours away from where we are moving too. What a joke.