I've had Dish Network for years. I called to cancel last month because the bill just got really…read moreexpensive for what I was getting. I had already paid for that month and customer service said they don't refund but immediately turned off service that's been paid for.I was told I needed to send back remotes and modems... they didn't want back the ugly satellite that's on my roof. I got another charge for the shipping and boxes they provided to send back equipment in. When I called and told them that they had a full months of service payments without the service and they are charging me for boxes that I sent back. I want them to come take down there satellite dish. she tells me the closest dealer is in another state and I would have to call them to get it removed. This company doesn't deserve to have any business! I can't stand business companies that rip off customers.

DO NOT RENEW OR USE THIS SERVICE, use the internet apps and…read moreend satellite and cable networks. When was it deemed a requirement to release people from their contract by providing a Death Certificate? they are not the IRS or Social Security office. These people need to be put in their place. Nobody should be demanding proof of death before they release you from responsibility. My parents had Dish for 27 years and had several upgrades to their service over the years. At the time of his death they were in a contract and we asked to return the equipment. They said they needed a death certificate to prove he was gone before they would authorize a box sent out to collect their Hopper and Joeys.' (this is their email) Hello, On 09/26/2025, we received your correspondence. Unfortunately, we were unable to process your request at this time. To research this further, please provide additional information on the account holder to termexemptions@dish.com. To process the request we need to view the necessary documents. Please provide the necessary documents related to your request: - Death Certificate If there are further questions or concerns about this issue, please feel free to contact DISH Network at 1-800-333-DISH. Sincerely, DISH Network My Father died and I am trying to help my mother get readjusted to a new life without him. I do not understand why a death certificate is warranted to end a contract or they would charge a $200 plus fee to cancel the services. Stop paying any type of service that will not just release you when you ask to get out. Why would they turn the screws on you even if you did not have a tragedy?

Was with DirecTV for 18 years I cannot believe the things that they have pulled in the last little…read morebit not only with my account but my father's account. They disconnected my father's account for me telling an agent how they were taken advantage of them and making them do the Dirty Work . I then get a letter saying don't worry about paying your next bill or returning equipment we just decided to cut off your service . I guess they did not like that the agent cited with me and gave my father the $80 credit that they tried to overcharge him on a fixed income . Making his bill go from 128.00 to 196.00 for no reason...... I highly suggest you save your money like I wish I would have in the 18 years these people have gotten more than $60,000 for me to be treated in such a way because you're giving factual information DirecTV is cheap they go for cheap labor and then they want to overcharge their customers

16 years with direct. I suspended the service for two and a half months. I wanted NFL ticket with…read moreyou Tube tv. Upon reconnecting they doubled my price for three tv's from $115 to $228. I called and they would not budge. I canceled and continued with YouTube tv with all the same channels plus more for $79

I stopped in Spectrum to turn in some equipment…read more There was an older man in front of us, talking to the Spectrum Employee (a young man with a large neck tattoo). The employee was yelling at the old man about an account issue. The customer was clearly unable to articulate the technical issue, and the employee started yelling at him and said, "I'm not going to go over this with you again", repeatedly and told him to leave the store and to come back with someone who could talk about the account. It was sad to watch this, and I felt terrible for the old man. No matter what the issue was, the employee should not have berated him or yelled at him. This was not a good experience at Spectrum.

I was in here the other day and left with a new Iphone 17. I always make appointments prior to…read morevisiting any phone store and this one is no different. I made mine for after lunch since everyone is happier after a bite. Lol. This is my Spectrum store of choice although I live closer to the Los Altos/Disc store. The customer service is better here than the other stores I have been to. Dion helped me with my kids phones and I'm looking forward to coming back to upgrade mine when the new Galaxy comes out next month. I hope either he or Elijah help me with that. My most recent visit was with Elijah. I felt bad that there were only two of them, but the line was out the door. While Elijah got me set up with my new Iphone purchase, I was able to help an older gentleman pay his bill on their kiosk behind me, so he didn't have to queue into the line. Thank goodness after about an hour being in there two more people came through the doors to help the other customers. I'm happy with my purchase and the customer service I receive at this store. I'll see you guys in about a month.

We're in the process of switching all our technology from Verizon back to AT&T. Even though we got…read morefed up with their lousy customer service and had left them, not that long ago. Along comes something shiny that seems too good to be true. We'll never know. As a new subscriber, I'm entitled to a free self install/setup (which never works because there's usually a problem with the wiring). They also threw in some perks that appealed to me. We'll give them another chance. When I explained that I'll fix the wiring, been doing it for years, they told me it was far too complicated for me to do. She wouldn't let it go. Her tech can be out on Wednesday. Oh, and it will cost $100+. To do What? As nice as I could I explained that there was no need to do a truck roll, I will fix the physical problem if she could troubleshoot the technical stuff. I guess not. It came down to an ultimatum of either the technician comes out for free or we call the whole thing off. I guess this company needs every last nickel. They wouldn't budge. BTW, I easily repaired the issue with the wire and it would've been a win-win had customer service treated us the way they used to in the past. I'm so discouraged, I don't want to deal with ANY more customer reps. 01/25

9/30/2023 Where do I…read morestart... Eleven days ago I was ecstatic getting fiber... Install was not so great as there were complications and after the first few days slowness.. Also, I wasn't happy that the router was installed in the master but our pc's are in the front of the house.. Problems arose when trying to stream etc... Today's tech: David went above and beyond!!! He immediately required from outside to inside of the garage...very professional and clean lines.. The fiber that was installed through the crawlspace and on my flooring in the back of the house) created issues. David arrived around 3 pm and left around two and a half hours later.. Checked all the signals and made sure everything was up and running.. Excellent customer service! Thank you David for making one happy Att customer!!

Requested a quote and information about the services, as I was tired of the company I had that…read morewouldn't offer any deals for a long time subscriber. Plus, the aforementioned company that starts with Spect*** has lousy customer support/service. Got the quote and was happy with it, they scheduled the install, the technician showed up on time, did a great job with the installation and left everything just the same as it was. So far, after a week, have absolutely no complaints or issues....speed is top notch...no glitches. Anything that saves a bunch of money, and gives you better service is a win in my book....also, it's a local company

Since upgrading to maximum-data rate service in February of 2025, short term intermittencies have…read moredisappeared. Instead, there have been seven multi-hour losses of Internet connectivity. Our microwave radio relay changed from Fred's Mountain to Peavine peak when we installed the maximum-data rate equipment. According to SkyFiber, their relay station on Peavine peak does not have backup power, and so every time NV Energy loses power in the area, our Internet service is lost. Communication with customers when outages occur is slow.

Upgrading my old system and integrating new components were a serious challenge. Bill worked it…read moreout with the vendor, requiring several trips and many hours to do so. Did a great job and very grateful for his hard work.

Just had a man come in from this place claiming to have a work order to fix my direct TV box and…read morereplace my dish (I do not have a problem with my service btw). I have a corporate it happens that they will send repair men out to us when something goes down. Upon further investigating it turns out to be this place was trying to scout my establishment for a quote and estimate(I do not want nor need).His choice to lie to gain a potential customer makes the business feel vulnerable and uneasy . If they man would have just said I would like to do some work for you guys I would have said no and moved on, now I feel a need to write this long review of my very very very brief experiences on this business. -Marcus

If you want to know the reason the store has such a low rating, just walk in and try to receive…read moreservice. I'm writing this review after visiting the store twice and waiting in store for over an hour again just to return equipment. Now they do offer appointments, but let me tell you that I have watched more than a few of those people check-in and wait a considerable amount of time beyond their appointment time to be seen, and this is another indicator that something needs to be fixed. The process here is broken, and quite apparently inefficient and not designed with customer experience in mind. The entirety of my transaction took 5 minutes and could have easily been processed numerous times during the hours I spent standing around. This was made even more apparent after watching all of the associates repeatedly wander the store, in and out the backroom, and stop to check in on the same customers standing around waiting for updates and data migrations to complete on their devices, all while there's a store full of customers waiting, many of whom are obviously there for the same reason as I. At one point a manager/leader approached me and mentioned I'd been waiting quite a while, so I explained what I needed to do and he made no offer to help expedite the process. The solution is simple. Keep a register open just for equipment returns and make a policy that anyone walking in with equipment be served in between walk-ins and appointments as associates are freed up.

Spectrum offers a convenient location with a huge parking lot, making it easy to access. Upon…read morearrival, I noticed attentive service with one person being helped immediately. The check-in process was straightforward, as I signed in on the kiosk iPad and was called when it was my turn. The staff provided excellent service during my visit, especially when returning a 14-year-old router modem after canceling my service, which was costing me $90 a month--clearly a wise decision to switch. I was reassured that the router would be reused elsewhere. Overall, a positive experience with friendly and efficient service at the store.

Tom is very unprofessional! -due to high winds we lost…read moreservice...5 weeks without internet service -doesn't return calls & declines calls continuously -today he cussed at me and then hung up! Don't waste your money and time by doing business with this company-especially if you work from home like I do.

We live in country and there are not many choices for internet. I went with Viasat out of…read morenecessity (who subcontracted to Five Star satellite for installs. The poor kid they sent out by himself with maybe a month on the job was super nice but completely uncomfortable and had no confidence in the job he was attempting to complete. He got here at 1140 am, forgot his laptop. He attempted to put the satellite on the side of the house but didn't come with proper tools (like stud finder) And was like I think I see wood! With 3 inch bolts required to hold this satellite dish up I wasn't willing to take chance of having the equipment placed on side of house with all that weight attached only to siding. So I just asked him to put it on a pole (which cost u 75$ more) then he dug first hole and said he hit water lines and had to move the pole to new location. Before I could get outside to ensure there was no damage to water pipes he had backfilled the hole. Then he said he had to crawl under house and drill hole through the floor to run wire to office where computer is located. he said it would be easier and quicker to just run it to whatever room was close to the pole He said not to worry the modem would work just fine there. Mind you he had already been here for three hours so I agreed let's get this done I have obligations that I need to attend to. I went to see how things were going and he was on phone with his supervisor but asked if I had a crescent wrench, at which time I went into the house and husband was like WT_ is going on. He then went outside talked with this kid who was still on the phone with his supervisor as his supervisor has been talking him through every step. My husband told supervisor to get his a** here instead of throwing this kid to the wolves and that we weren't paying for them to send someone out with no experience to have his supervisor walk him thru installing the system. So it is now 4pm and we wait for a supervisor. I'm not sure I would use this company for any service unless they started a program to assist new installers become competent,well trained and efficient. Hope this internet provider is worth all the inconvenience today brought. At 4:40 we called supervisor that was supposed to be on his way here but had other issues to tend to and has no plans on come to help the installer. Needless to say I will be calling Viasat Corporate office tomorrow.

I went in to ask a question regarding buying a phone off the Samsung site that is unlocked and…read morebringing it to spectrum to use but I was told in order for them to help me I'd have to sign in and wait 15 min. I decided to leave as I did not have time to wait and the fact they refused to answer my simple question was ridiculous. I understand that they have policies and procedures but then make sure all your employees follow them because they have interrupted me being helped by an associate so that associate could answer a question for someone who walked in like I did. Seriously makes me want to drop spectrum due to how rude this one employee was today and the other one was just sitting on his bum not helping or acknowledging anyone.

3 years a customer. 77 year old widow. Every time I go in I get good service and all my questions…read moreanswered. Every employee is patient. I recommend this store to all my friends and family.

If you are stuck with Spectrum, I recommend switching to Net NV. For July, my internet with…read moreSpectrum had dropped multiple times throughout the month for a couple of hours each day. I've finally had it and shopped for a different internet provider, except we only have AT&T and Spectrum. AT&T Fiber wasn't available in my area. It wasn't until reading up on local companies, that I discovered Net NV. I wasn't keen on wireless since I am used to wired connections and I needed a stable connection, but I was at my limit and decided to try them out. Boy, am I glad I did. I made an appointment late in the night, and they contacted me in the morning saying that they were able to come the day of since they had a spot open. I wanted the 500 Mbps to 1 Gbps internet service level, but the technician mentioned it depends on the line of sight to their towers so he let me know what was available after he got down from the roof. Turns out my location was within the range and I was able to get what I requested, yay! It is $89 a month for my internet service level. The Setup Fee was $99 dollars. Payment can be made online through their portal. Friendly communication, service, and great staff. Switch if you can! Also, you can see the status of their services at https://netnv.statuspage.io/

After a miscommunication, the owner personally called me to talk through my experience with their…read moreservice. I truly appreciate that he cares enough about his business and his customers to reach out and make things right. It is clear this small business is working hard to stand out against competitors. I respect the effort and am glad to see they have a commitment to customer service.