I've had Spectrum Business Internet for over four years. The service itself is all well and great. Speed is wonderful and as long as you don't need customer service everything is fine. We're in the midst of moving to a new location, and the new location is not serviced by Spectrum. I'm not happy to HAVE to leave Spectrum, but boy did they burn their bridges today. I called to cancel my service EFFECTIVE next month. As soon as the call finished, I returned to my computer to continue what I had been doing, only to find I had no internet. I redialed *the very same number* I had just disconnected from, and the automated system says something along the lines "we recognize your number as a residential customer ...." [um, no, I'm a business customer but okay let's keep rolling]. I won't detail the conversation, but each person I spoke with transferred me to another person. At the end of the 35 minute phone call I had spoken with FIVE different people before they reconnected my internet. I'll miss the high speed - but I am hopeful that my new LOCAL internet service will provide me with top notch customer service. read more

Moving and trying to cancel service. Tried the online chat and that was a joke. Called customer service and that was an even bigger joke. There is not a spectrum store any where close to be able to drop off the equipment. Asked for a mailing address to ship it back and they would not provide one. Stated I can go to dedicated Spectrum UPS and have them ship it or a retail Spectrum store to return the equipment. I tried to explain that none of those options will work as I am not driving over an hour to do that when I am willing to pay the shipping at the post office. I don't want to drive over an hour to sit in there store for hours as I have done that before. Customer service is horrible. They need to figure that out. I am glad I won't have to deal with this in the new location I am moving too as they do not service that area. Oh the funny thing is the guy I spoke with said I can take it to a location once we move and gave me the area. Yeah that is over 2 hours away from where we are moving too. What a joke. read more

We have the TV spectrum APP only with wifi. Every month, prices keep going up. For having nothing, no movie channels or anything, we are now at a price of $286. We are going to drop the tv app. If no mercy on deals to keep us at a FAIR price, not a communist price, we will keep it. If wifi price is still crap, we are going to try T-Mobile wifi before 100% spectrum termination! Spectrum are price gouging. Not anymore. One week, we are done. Only because we have one thing we are dealing with this next few days. But.... we are done !!! read more

The store needs better people dealing with customers. Ashton was extremely uncooperative, condescending to me as a customer, not answering my questions as asked, laughing to my face as I wanted to find out about current deals. I will not choose or recommend this company to anyone, I will look at any other options on the market. read more

These lying thieves can Fck OFF I signed a 2 year contract and as soon as I went auto pay they hacked the price up 3$ a month and this is after only 6 months NOPE NOT HAPPENING I will see local office tomorrow I spoke with someone tonight waste of time sad you have a 2 year agreement BUT they can raise the WiFi fee well glad i didn't get sucked into their worthless cell phone coverage tomorrow I might be tv free it's month to month and we had a deal YOU KNOW 10 million customers and if they do this that's 30 million a month their ceo or execs get I will stop watching tv before I let this company break a 2 year contract you SPECTRUM read more

Billing is an absolute scam. Read the fine print before you sign up. Had to pay for a full month for 6 days of service that was crap in the first place. Stay away. Not worth your money for the headache. read more

Never go with Spectrum they lie and cheat to get more money out of you. We moved and when I called to cancel the rep said just wait until the day you are moving and they will pro-rate your bill well they didn't I had if for three days into my billing cycle and they charged me for a whole month. They rep was just to lazy to cancel my bill that day. Well I'm not paying you so send me to collections. I had you for 10 years and paid every bill. So I do not recommend this company or any one that is affiliated with it. read more

Do not use them in Reno/Sparks they have outages atleast once a month. Get AT&T fiber if you can.

10/10 Do NOT recommend Spectrum for internet or cable services. Do NOT waste your time or money with this company. Service was ok but unreliable most of the time. Cost was insanely high and customer service did absolutely nothing to retain my business. I was told that nearly $200 a month was the best and only option for Spectrum's service. Please take your business elsewhere if you want to be a valued customer. read more

Crappy picture all the time. Ridiculously slow loading all the time Over priced Everyone I know in the area that has spectrum has the same complaints. read more

Their service sucks!!!! I discontinued our phone because it rarely worked.ately Every time we have gone to turn our tv on in reno, we get Netflix, Amazon, etc but no television that we pay for. I was on hold for 25 minutes. No human being. Hung up and called back and I have been on hold for 10 min. I'm trying to find out if the outage is in Maui or Reno. If, when I had my company, I operated my biz like this I KNOW I would have no business. I guess I'll start looking for a new provider I stopped our spectrum Tv srrvice read more

Beware of who you have on your account. And verify that Spectrum doesn't automatically label them as authorized to make changes or purchases on your account. A sales rep at this location allowed my daughter to purchase a $1200 phone on my account WITHOUT my security pin and they stated she was Authorized on my account. I remember when I put her on that I specifically stated to the salesman that she was not authorized or allowed to do this. It's their word against yours and they did this to get the sale. They DID NOT CONTACT ME to get my approval. When I went in to speak to the Sales manager, she supported this practice and defended their actions instead of an apology or anything they just defended the actions. No Customer service for the Account Holder in this. The sale comes first, and never mind your 7 year Customer! Your service, your reviews proceed to look like this because you demonstrate bad customer service and practices. read more

The cable TV and internet are quite good, but good luck if you need a service repair. We have been waiting for 7 days, no TV no internet. Called the company to send a repair person sooner, they moved our appointment up an hour. The phone personal are nice but can't help. It seems to me that the service is gone, but the Spectrum advertising has increased. The company needs to strengthen their services repair personnel. read more

Several months ago I went to this business to switch from AT&T. I told the clerk I wanted to have it installed. With a blank look on her face she said "we don't do that". When I told her installation is offered online for a fee. She said I would have to contact corporate. Yesterday I called the main number. Gal said they can get me service for $179.00 per month. When I confronted her with the prices on the internet she said I have to "ask" for that advertised deal???? They were going to charge me an extra $50.00 per month. Watch out for this deceptive practice. Guess I will stick to AT&T. read more

My husband passed away on June 2,2024. I went to the spectrum store in Northwest Reno on June 14,2024 to cancel service I no longer needed and could no could I afford on June 14,2024. Because I did not cancel the service on June 11, 2024 I received a full month's bill for the things I canceled. I called and talked to two representatives and a supervisor and all three told me I had to pay for the services from June12 to July 11 because Spectrum does not prorate. Spectrum's customer service is nonexistent and they are heartless. When I told them I am going to find a different carrier I was told "you need to do what's right for your family" I have never had such a frustrating, bad experience with any other company. I would not recommend Spectrum to my worst enemy. read more

Charter/Spectrum is your typical old school provider. They care little if any for customer satisfaction and have done nothing to move forward with the rest of the world as far as streaming, content and price. Customer service is brutally slow and ineffective. The guide is constantly going out and channels and services are not there when they are supposed to be. Internet service is fast but you pay for it. This company does not care about you or its customers and will probably dissapear like Blockbuster did. Too many lower priced alternatives available to continue paying the highly over inflated prices. read more

2 internet outages in 3 days. Difficult to maintain a Virtual Business/ Medical Practice. This forces me to have a Plan B. Or more importantly change my Plan A to a more reliable internet carrier/service. If Spectrum was my patient it just died in my clinic. Praying for a Resurrection! read more

So for the last two years we've been paying for 500 MB of Internet. Was brought our our attention by one of their service techs that we only have a modem that's capable up to 350.So for the last two years we have been paying for 500 but only receiving 350. I called spectrum to see if there is some sort of credit back to my account. They basically told us to pound salt and give us a $10 credit. I'm pretty sure that is the definition of fraud! Terrible company go somewhere else for your internet needs. read more

Worst Service. Everything was fine until I canceled now they are trying to come after me with fees for items I never had. Put me in collections without any notification, no bill. I even called to ensure my final bill was paid, it was. if the collection agency could contact me, why couldn't Charter? Horrible company to do business with. I am following up with the legal system, it is against the law to ruin someone's credit without notice. I will also be taking this complaint to additional cites, this proactive needs to change!! read more

Does not deliver internet speed you are paying for and DVR app is the worst ever. Kept adding strangely labeled charges so that my bill was increased by about $30 a month. I signed up for UTube TV and then discovered when I cancelled Spectrum cable, which had become unaffordable, that buried in the size 1 font legalize is the statement that they are a "monthly service" and will NOT pro-rate. In other words, if you cancel their service at the beginning of their billing cycle, they will charge you for the whole month anyway. Utilities are also monthly services, but they pro-rate your bill when you cancel. Unfortunately, this crooked bunch does not fall under "Utilities" in the state of Nevada ( whose legislature is too busy trying to make it difficult for you to get your prescribed medication). Avoid this company at all costs. If AT&T has fiber in your area, go with them for your internet. ITube TV is very cost effective, includes recording at no additional fee and amount of recording is unlimited-- unlike Spectrum. If you have Spectrum internet which is awful a good part of the time, i.e. not getting the mbps you're paying for or it's down, it shouldn't be a surprise given the tower they are using is in San Luis Obispo for God's sake, 430 miles away across at least two, if not more, mountain ranges. Most of the reviews I've read on Spectrum are negative unless someone liked a salesperson.... USE ANOTHER PROVIDER!!!!!!!!! read more

Spectrum is so garbage it's ridiculous. I hate that my apartments don't offer many options far as internet here because these guys are a complete disgrace of a company. The service is always ass and delayed, they always say they're gonna "hook you up" but then overcharge you more and come up with a bunch of bs as to why the charges happened. I'm so sick and tired of this company I can't wait to switch to anything else asap.DO NOT WASTE YOUR TIME OR HARD EARNED MONEY WITH THESE PEOPLE!!! read more

I moved to Reno a few months ago and was dismayed to find out that Spectrum / Charter was my only option in my building. So you give it a try and hope for the best. I feel like I stepped back twenty years in TV time. Maybe more. I use my DVR daily but I get constant error messages that the recording (or that channel or the guide) is unavailable. Basics, people. If your business is CABLE TV why can't you deliver? so sad. read more

Are there any decent Cable providers out there that are not overly expensive. Currently, we bundle our cable, tv, and computer services and just found out that we had an increase of $57 monthly. It would be alright if the service was of decent quality. With the tv we have tiling issues and other issues whereas you cannot access what you want, i.e., record, access the tv guide. Sometimes the cable and the internet are inaccessible at the same time for whatever reasons. After talking to several reps, they would allow me to have a generous $7 less a month Any suggestions on local cable companies, with decent cable, phone, and internet services that are less inexpensive read more

Pro's: They offer internet service that I needed. Con's: Outages, harassing "up-sell" phone calls, rate increases without notification. $65.00 a month for internet only! Go back: Not on my life. More.... First, why did I put up with this horrible company for so long, you may ask? I live in a high-rise condo and services were limited. AT&T did not have a strong signal at the time...Charter was my only option. My 4 years with Charter have been one of the worst experiences I have ever had with a service provider. A couple of years ago, tired of TWICE WEEKLY calls from them to get me to upgrade to more services than just internet, I wrote a letter to the corporate office requesting "cease and desist" with the marketing calls. I asked them to consider me a hostile customer!!! I did get a letter back from corporate saying they would remove me from marketing calls. That worked...they quit because of the time and effort I had to take to make it stop. In the years since, my rate has increased every year by at least $5 with no notification. Simultaneously, the internet has been performing poorly with outages about twice a week. I learned that AT&T had a new distribution point close to my home so I would get the same or better internet speed. Cost: $99 set up (ouch!) but $40 a month after. Yes, all ISP's have great deals for new customers however, AT&T told me to call a couple of months ahead of my 1 year of service to see what deals they could get me in on....nice! I signed up. So today was the day I have been waiting for...the day I get to say "SEE 'YA" to Charter Spectrum. I had no intention of arguing or accusing the phone rep of anything...she is just an employee...it's her company I hate. When she asked why I was discontinuing service, I told her it was due to poor performance and unfair rate increases without notification. Dialog with the rep constantly talking over me: Charter rep: "We do notify you when there is going to be a rate increase.". Me: "How have you notified me?" Charter rep: "We do notify you when there is going to be a rate increase.". Me: "I am asking by what method you are saying you notify me? USPS? Email?" Charter rep: "We do notify you when there is going to be a rate increase.". Me: "I am on autopay so I do not get any bill notifications. You guys just take my money and that's that." The rep continues to talk over me stating what I am sure she is told to state, over and over. She was barely listening to me just talking incessantly. On to the poor performance. Rep tells me they do have tech support insinuating I should have called to report the poor performance. Well sweetie, the last thing I want to do is get on the phone with this dirty rotten company, except to cancel. How is it any KIND of customer service or expectation that I might change my mind or come back when I am treated this way? It should not have surprised me that my exit from Charter would be unpleasant. Every single other experience I have had with them has been. The cable companies have too much control and I am so happy that new tech has come along to get me away from them. But I will always need internet, so who knows what lies ahead. Everything about the AT&T experience today getting set up has been delightful. Look for a review on them from me in a few months. Friends...avoid Charter if at all possible. As much as they may provide you the tv, internet and phone you want, they will make you miserable with unfair rate increases and incessant marketing calls (unless you take the action I described above.). read more

I cancelled my Voice and Cable service on November 3rd. My billing cycle was Oct. 25 to Nov 24. The cancellation was effective on the 3rd, i.e. no services were received after that date. However Spectrum has changed their policy where if you cancel mid service period they do not prorate the service. I paid for 21 days of service that was not received and they are unwilling to provide services or a credit for those 21 days that remained. read more

Spectrum Internet Service in the Sparks, NV area is terrible. My internet drops out about 5 times per days, and is out around 20% of the time on the weekend. I've had a field rep stop by my house 3 times now. I think it actually gets worse each time they come over. Look at another option if you want to be a cable-cutter and want to use streaming services (Hulu, Netflix) to watch television. read more

After 20 plus years with Charter and multiple issues with my email I decided to go with ATT. Three months after my cancellation I received a phone call from Spectrum stating I had a past due bill. I told them I had cancelled my service back in May and never received a bill after my cancellation date. She stated the bill had been sent to my email address which was not no longer in service as of 5/22. She stated the bill was for 5/23 and threatened to send me to collections for a bill I never received. I asked her for a paper copy to be sent by USPS to my home address. She refused to send the final bill. It took going to a person in a "leadership" position to agree to sending me a paper bill by mail, but the threats of collection continued. I can't pay a bill I don't receive. I've filed a complaint with the FCC and the BBB. I would stay as far away from this corrupt company as possible. read more

I visited this location a few days ago and I was absolutely disappointed with the service I received and that I witnessed happened to other customers while waiting. I was helped by this short Latino man (he wasn't wearing his name tag) who was rude from the very beginning. The lack of knowledge, manners, customer service skills and just plain common sense were appalling. These employees need some serious training because they are the 'face' of the company. Employees MUST remember that WE, the customers are the ones paying their salaries. They treat people like we are getting free internet/cable. We pay for the service and we are not getting the basic respect? I don't think so. Spectrum needs to TAKE ACTION if they want to keep their customers. They are lots and lots of other tv/internet options out there! read more

These are the RUDEST people I have ever met. Both of the people who came to put boxes in the house had no MANNERS, would just burst through your bedroom door WITHOUT knocking while I was changing in my bedroom, TWICE!!! BOTH had HORRIBLE ATTITUDES! The audacity that you hire and have NO TRAINING on employees who don't even care about their manners in SOMONE ELSES HOME!!! I'm disgusted, I feel violated, and taken advantage of. Don't allow them in your home while your there by yourself. So scary they just burst in. PLEASE BE SAFE WITH THESE PEOPLE. Thank god I had my dogs. Their employee names are: Kate+ Dylan Watch out. Be safe out there. read more

They have the worst customer service I've ever had to deal with. They are lying, deceiving. I need a new service for a house that is not mine yet, will be closing April 17. I had to call 3 times and every time I heard a different story: Call #1: the lady told me that at this address is a current service and she can't open a new account until the current owners cancel their service Call #2: a guy (based in St Louis, MO) told me that he can create a new account for me, friendly, we were talking for a long time how I will be at this only after April 16 and I don't want it to be shipped while the current owners are still at home and packing, I prefer to pick up the modem from their store. He told me that because of COVID I need an appointment, so he scheduled an appointment for April 16, 4:40 PM. The next day on April 10 I got an email with shipping details that the modem will be delivered April 13 !!!!!!!!!!!!!!!!!!!!!!!!!! That's exactly what I wanted to avoid and discussed the dates with the rep in details. Was he on drugs? Call #3: I called the customer service again, the guy said that the modem was shipped and he can't stop it, so now the modem will be delivered to the previous home owner! I asked him to cancel my appointment on April 16 at 4:40 PM. His response... there is no appointment set at this date. What do you think about customer service like this one? And I didn't even started using their service yet. read more

Spent over an hour on the phone with an agent setting up internet, TV and cell one week ahead of a move. Was told my self-install kit would be waiting when I arrived and my TV boxes would be delivered the day I moved in. Went to the local store to pick up my kit and was told the order had been cancelled straight after my call the week prior (nobody can explain why). I had to start the process all over. Thankfully they had the internet kits available, but one week later still waiting for cell and TV (although I think I'm paying for them). I can't recommend when the agents are that useless. read more

12 year loyal customer, but now I'm switching to another company. All I wanted was the name on my bill changed to my name from my ex husband's. I did everyyhing they asked: brought in the old equipment, brought proof of me owning the house being serviced, brought proof of ME residing there, brought in the divorce paperwork!! But would they switch the name on the account to mine? NOOOOOO! I'm sorry, but if the "policies" at this company are SO rigid that they don't even allow a current customer to continue service under a different name??!!! Wow! Well, yeah read more

if you want to have the spotties service ever and have them do nothing about it chose spectrum. pay for a service you will not receive. And have the only solution be try unplugging And plugging it back in. Top notch read more

Is there a -5 star. About every weekend our internet is down for hours more than they actually tell you. Hhhmmmmm AT&T is sounding waaaaaayyyyy better at this moment read more

Now that the silly sales calls have stopped, things are much better. I highly recommend that you use Spectrum for your internet service (if you aren't in the itsy bitsy ATT Gigabit footprint in Reno/Sparks) and pick up a service such as Sling, Vue, YouTubeTV or even Philo (extra points for Vue/YTTV if you need local channels since they carry most of them) and tell them to keep their boxes. Once you pick up a Roku/Apple TV/Fire TV for your TVs you're going to have a much better experience overall. If you're reaallly hard up for local channels you can always do the Spectrum Stream TV tier which works with a couple of consoles, Roku and Samsung Smart TVs for your local channels as well. That being said I have had ZERO issues in both of the places I have lived in Sparks or Reno the past 5 years. A total of 2 service calls and 1 of those was due to my failing router. read more

Upon moving to the Reno area we signed up for Spectrum internet, TV, and phone. The TV took about 2 weeks until we were able to see the guide. It kept us in a never ending circle that kept coming back to a video that we had already watched touting what a great product they were offering. The internet was a little iffy, so we opted to pay the additional $60 a month for the super fast service which doesn't seem to be as fast as the previous service was. However we plodded along, both working and not having the time to explore other options. We did have one problem which was to return our original modem. How hard can it be I thought, there's a Spectrum store right out on Disc Dr. I'll drop it off when I go out that way shopping. That's when the nightmare began. An hour and a half later of watching 5 separate employees stare at screens, occasionally finishing with a customer and then heading for the back room for what one can only assume was a break. One woman working there waited on one customer during the entire hour and a half, the retreated to the back room, came back out stared at the screen, then went about returning items to the shelves, back to the back room, and never waited on another customer the whole time I was there. Well, I'm an old cranky guy so after this ordeal I lost my cool, sat the modem on one of the desks, saying I couldn't wait any longer, just to be told that if I left it wouldn't be credited to my account, to which I offered up the old familiar suggestion. Spectrum's business model must be that the customer is always wrong because rather than handling the irate customer, me, with any dignity he engaged with me. Amazingly at that moment another employee called my name, and as I suspected from the start, it took less than a minute to complete my transaction. She was polite and probably happy to see me leave. What baffles me still is that Spectrum is constantly advertising their wireless phone service on TV. Why would anyone think they could possibly manage to get your phone calls and texts through when their own IT at their own facility seems to be akin to AOL in the 90s. read more

It's a pity that after all the years that spectrum has held the cable internet monopoly in this area, they haven't improved on the service they provide. Sadly reliability and customer service has gotten much worse. For $75 a month just for internet service I would expect more reliable service and polite customer service people. I guess I'm asking too much. read more

Seriously.... I guarantee that this company wasn't affected at all by COVID and for some reason they can't staff up to meet customer needs on the weekend. Waiting in line for over an hour and all three employees have been with the same customers (and on the phone) the whole time!!!!! This is ridiculous. Get it together. I will search for any internet provider but this one at my next location. I don't think it's the employee's fault. Give them the staff and resources they need to do their job!!!!! Plus, they've reduced their hours..... so glad I'm here to return equipment. read more

If you like to pay high prices, enjoy shoddy customer service, and without prior notification have your channels change or disappear then you'll be happy with Charter. Bloodsuckers! P.S. Still waiting for my credit of $134.00 that was supposed to have been mailed out last Friday. read more

I have been into this location a few times now. The employees are friendly and very helpful. This time I came in to swap a box with a new one, as instructed by telephone tech support. I explained what I came in for, provided my name and address, and voila a new box was in my hands along with an apology and some simple instructions to follow to get the box registered. read more