What a rip off they lie cheat and steal do not sign up for auto pay they will scam every dollar from you outrageously overpriced service

I've terminated the service and got 10 days to return modem. You have to sign in on entrance, and it looks good, but works terrible, I did it 2 times! This sign in tablet with touch screen just lagging, you have to touch few times to get any response. Only 2 out of 8 representatives were on place, it caused queue and delays. read more

very disappointed they do not pro-rate your bill at cancellation. Called May 1st to cancel service have to pay over $200 for May and can not even use it. During this time of COVID other companies are helping out. NOT Spectrum, will not use them again at my next home. read more

Got a package with my name on it with a modem inside that I did not order and spent 2 hours on the phone to have them tell me they can't verify me so they can't help me and I have to take it in to the store! And if I don't take it back they're going to start charging me for something I didn't order - not sure how they'd do that since they don't have my payment info but they have my name and address so they could report it to credit agency. So mad right now. Left spectrum years ago; now I'll NEVER go back! I'll update after the in-store debacle. read more

Time Warner Cable is the biggest mistake you'll make when moving into a new place. Grande is infinitely better, and cheaper. I had TWC for 4 years, and I was paying for the 15 mbps wifi package, which was $48 a month. Not only did I consistently run speed tests that clocked well under 15 mbps but it's as though they have monthly service interruptions, sometimes I wouldn't even have wifi for 3-4 days because they were fixing something- and you will not see any sort of discount from these guys. I once ran a speed test that clocked out at .86 mbps!!! And I paid $50 for that! My modem is 20 feet from my living room and my Apple TV barely even gets signal! Moral of the story is don't ever come here. It's the wal-mart of cable companies. If you never use the Internet, I'd recommend investing in DVDs over TWC. Incredibly bad service. read more

If I could give zero stars I would. The incompetence of this company/site/staff is huge. We just did three trips in three days,multiple hours and yet we still only have one of our two phones switched over, bodes well for the phone service we thought we would try out. I am not even surprised. read more

We had a problem with our cable box and one of the options was to bring it here and exchange it which is what we did. So this review is for this location only. It was funny that I wasn't unable to find a phone number for this location and Time Warner Customer Service could only give me the address but no other location details. You turn into the Shopping Center where HEB is located and you drive straight in and it's across from Zoe's Kitchen on the right. There was no line and the lady was very nice and friendly. It's about the only good experience you will have with Time Warner. I recommend these remote locations rather than standing in the huge line at the main location at Duval and Mopac. Another one at Hancock Plaza next to Jason's Deli and another one south somewhere. Make no mistake, we HATE HATE HATE Time Warner and they have the worst customer service I have ever experienced. Every time a tech has had to come to the house, they never show up on time and are always very very late and when they get here they don't even want to be here and it shows. We will tell them that we waited a week for an open appointment and they will say well I wish i would have known because i passed your house several times this week. But that's how they roll; they need to learn how to zone their techs so they are not crisscrossing the city on appointments. The last time we had a problem the automated service kept robo calling us trying to ask if we wanted to cancel our appointment. If it's not resolved, why would we cancel? The are always trying to upgrade you and every few months your bill creeps up a few dollars hoping you will not notice and they keep coming up with random fees the latest being a Broadcast TV and Sports Programming fee of $8.75 - what's that?. oh so why isn't that included in the regular package. It's not something extra and we don't even watch sports. I could go on and on but if you want good TV and Good Internet this is the only option except for AT&T which isn't any better. When it works, it works great. read more

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As usual... Terrible service. Wish they didn't have a monopoly on service. Came to bring back a dvr, and spent 20+ minutes because they weren't charging me for my modem... Which I still need. My internet is provided through my apartment. It wasn't the fact that she was trying to fix a billing issue. It was she sat and clicked for 8 minutes or so before even letting me know what the issue was and was just very short. It wasn't my fault but made it seem like it was. read more

All they know how to do is hike up prices and provide crappy wifi. We have the "fastest speed" they have available and every five seconds something is buffering, or the wifi goes out completely. It is a never-ending cycle. If you have a choice, do NOT go with Spectrum. You'll just be extremely disappointed, inconvenienced, and frustrated. read more

I returned my Spectrum internet equipment 2 weeks ago and requested my service to be disconnected, the store accepted my equipment and promised the service was disconnected. Now two weeks later, I get two bills in the mail that equal $200, one bill for service that I was told was canceled. Now to make matters worst, I spoke to 3reps, all which were extremely rude with zero percent customer service skills. One rep gave me the complete wrong information, a second rep was hostile and then hung up on me, and the 3rd rep placed me in hold for 45 mins. Finally I spoke to a supervisor who refused to listen to anything I was saying and acted as if I was interrupting her day. Furthermore all she had to say about the situation was " I said it's set to cancel" as she huffed her breath. So I guess I'll be canceling all my service with them, ATT here I come. read more

Should cable TV stuttttttter and pause like its buffering? I'm guessing Spectrum is somehow streaming their programming over the internet (but not using Spectrum internet because its not fast enough, oh wait...). Trying to watch the Dallas game tonight has me wanting to throw my cable box at the TV. I think I'll just bring it back to them tomorrow and switch back to AT&T Uverse. read more

It's not the employees so much as the company. They make everything the agent offers a lie. When i was connected to Spectrum service on the Spectrum store phone to get a mailing label to return the useless phone they sent me and get my refund, the "supervisor" put on the line HUNG UP ON ME! Now they are trying to dun me for phone service i don't have with them. I had to go back to my slightly less shitty T-mobile service. DO NOT GET THEIR "SERVICES"! read more

I would give this company less then one star if I could been out for 6days. Could not give me an answer what is going on just BS when you call refused to give credit for time lost for service This company gets a 0 for customer service read more

I like spectrum and I like their services - I've never had an issue with their customer service when I've called but I came into this location with my mom and brother to get them switched from Verizon and when we walked in Kay was clipping her nails and her nail clipping were flying all over the floor. It was absolutely disgusting. And she didn't stop when we were being helped. read more

Worst cable I've ever had, Not all cable channels come in clearly, they have been out twice. Still not working properly! VERY SAD

How many times have you called Spectrum and can't get passed the automated system?? Here is a tip........ After 30 frustrating minutes, I tricked them. When asked for the phone number associated with the account, I said 'I don't have one'. I was immediately transferred to 'new service'. Someone answered right away!!! Then I asked to be transferred to technical support. Finally was able to talk to a person. I have since learned that you can press zero during the automated system and get through. I can't wait to fire this company. They don't care about the existing customers but are ready to sign up new suckers........... Don't fall for it. read more

Coming back to TWC from AT&T Uverse. Some things have changed and some things have stayed the same. A thing that has not changed is the tech that came out to my house to perform the install was still under trained on cable cards. This concerns me as CC technology has been out for over five years now. On top of that, he was having trouble with the initial configuration and he was combative about my suggestions. When he did try them, I was always right. Because I am interested in technology, I read up on any of it I am about to use. Even so, it bothers me when I know more than the person that is coming out to do the install. The initial CS Rep promised me HBO, Cinemax, Disney, digital cable and 30Mb Internet for a one year promo rate of $114. This was great because it was way more than AT&T was offering for about $70 less. Turns out he lied to me. All I was getting was digital cable and 30Mb down. It was an extra $24 for the HBO/Cinemax bundle. Despite clueless onsite techs and lying CS Reps, I am upgrading from two to three stars because the technology has gotten better and the few times I have called in, the phone techs have been knowledgeable and polite. read more

The worst customer service ever! The worst cable boxes and service. I came here to replace my boxes a few times because they kept freezing and resetting itself changing the channel. read more

Spectrum - Worst cable boxes. - Television Service Providers Near Me - Round Rock, Texas

If I could give 0, I would! My entire neighborhood in Hutto is constantly losing service and no matter how many times we call, we get nowhere. I feel bad for the customer service reps because they really do try to be kind and helpful but, they can only do so much! Shame on you Spectrum for your blatant disregard for your customers and your employees! We pay a ridiculous amount of money for services we don't receive a good 50-75% of the time! How you are able to stay in business is mind boggling! read more

Internet install fees for the 1g is 199.99 just in case you need to know. We got first bill and it's 324.89... beware must pay all if not its past due. No one call help here read more

I need a channel lineup guide. But getting that from the Spectrum is like "herding cats". Miserable. I can't tell how crazy it is to want a channel lineup so I don't have to page thru every single channel number--OMG, and their website is a disaster. Locks up, vague, not any direct links I can find. They need to Hire DirectTV to develop a webpage with their channels. You would think in a high-tech city like Austin, it would be a Primo website--YOU WOULD BE WRONG~~ read more

Spectrum delivered the WORST installation ever. It took over 20 hours of my time, 5 different visits and tons of stress to have internet and cable installed. What's worse, is they charged me $200 for activation fees and will not reverse the charge. I Do not recommend Spectrum! read more

I hate Spectrum and have only had it 2weeks! I was given wrong information about rates for mobile and tv service and am paying twice what the phone rep quoted. I was also charged an installation fee when I was assured there wasn't a fee. My cell that they made me buy to have their service is malfunctioning after 2 weeks and they are saying it isn't their problem. I called customer service...spoke to a supervisor named Jeff- that was a jerk and told me that the fees were reasonable, even though they were not disclosed, because they had to pay their technicians. He said I should have read my email with terms and conditions- I didn't know they were even sending an email as the sales person just sent me a link to docusign while we were on the call! I asked her SEVERAL times about the terms,fees,install charges.....she flat out lied. When I asked supervisor Jeff for the corporate number...he said "Spectrum has no corporate number." Again, shady, cause ya there is no Spectrum Corporate...but the corporate office is Charter.....so I am not as dumb as I have been treated! I will find a way to cancel and get every penny I have paid back.....hate them....seriously! Do yourself a favor stay with AT&T read more

They switched to Spectrum and I decided I didn't want cable anymore and wanted only internet. I asked if I would truly get what I was paying for. The girl said yes you certainly will. She was wrong. My internet drops all the time and is super slow. I'm paying for 100 Mbps and I'm lucky if I get 10 Mbps, When it's working. I'm going to give at&t a try. Google fiber isn't in my area yet. read more

I moved from AT&T to TWC looking for a broader packaging including home security, all I can say folks it has been a huge mistake. It has been two months already and what they have promised to be $ 170.00 per month plus equipment just hasn't happened. Not only that they have manage to take away the such given rewards from us due their own awful customer service which is uninformed and useless to clients. Bottom line I am going to the store for last time trying to fix their own mistake but if they still in that position I am just moving back. My advice if you are a AT&T customer thinking in switching I won't recommend you TWC. Save a headache. read more

Spectrum - The offers online are just a trap - Television Service Providers Near Me - Round Rock, Texas

I was promised a wifi router that could handle at least 5 devises. Of course they rope you in with $45 a month bill. I pay a tad over $91.00 almost $92.00 a month now for an advertised 100 mb download and a 10 mb upload. I cant remember when I got that much speed. Internet constantly cuts out. There are times when I'm watching a video or movie and the video cuts out and then a few short seconds later the audio cuts. I look over to my router 1/2 the lights are out and and the others are blinking. I finally have all lights solid. Cool. I can now log on. The time it took me to see all lights solid to the time I click to sign back in. My internet goes out. I may lose connection 6-7 times watching a movie. Playing an online game on my pc or Ps 4 is a gamble. The only excuse Spectum can give me is there might be a high volume of customers or peak times, and I should try to connect at a different time. As soon as possible I will be switching providers. If you or I went to the store to buy a loaf of bread and when you got to the counter to pay. The cashier opened the bag of bread and took out 1/2 and set it aside. And their only explanation was..."We are unable to provide enough loaf's to all the other customers. They have to pay for bread too. I pay for $91.00 plus some change for only internet. I expect...wait no demand to get $91.00 worth of internet. And because the put in tiny letters at the bottom that you could have speeds up to what yo pay for. That makes it ok..I guess. You will have a better chance on winning the jackpot in Vegas with one pull of the handle than you will getting what you pay for from Spectrum. read more

I hate time warner but I have no option but to stick with it because this is the only service that I can have in my apartment - how unfortunate! I had initially subscribed for TV, internet and phone which was costing us over 110 dollars per month. Then, we disconnected Phone service and guess what; it still costs us exactly the same. Time Warner refused to reduce the bill. We still pay exactly the same for 2 service (TV and Internet) as we were paying when we had 3 service (TV, Internet, Phone). Isn't that cheating customers? And, Time Warner's internet service is so poor - it disconnects at least 20 to 30 times per day. That's at least one disconnect per hour. The internet just drops off. Just like that. And it's so slow even though I'm supposed to have a 7mbps+ line. I mean seriously! The TV service is THE MOST third world service I have ever experienced. While trying to change channels, the TV service hangs. It just hangs/ blacks-out and then it needs 2-3 seconds to come back on. This makes changing channels such a frustrating experience! And, where is the HD service that they are suppose to offer for free. I have 1st class HD TV but the only thing lacking is the HD feed in it. We prefer playing Blu rays if we want to experience True HD! Time Warner, please think of your customers some time. They are not just for stealing money from. Sometimes think of giving them some service for their money. read more

I wish there was a choice for "zero" stars. WITHOUT A DOUBT THE WORST CABLE PROVIDER IN THE US.. Awful picture quality, spotty internet speed, On Demand locking up during any high volume broadcast (when you want it most), way too expensive (we are getting a better bundle for almost half the cost with Suddenlink). Their cable boxes are impossible to navigate. Trying to access shows On Demand access was is a disaster. After 4 months of issues a tech finally discovered our signal quality was only 5% and had to install a booster which consisted of two cable lines, a splitter and a power plug installed along an empty wall in my living room when there was 10 other locations to install it so it would be hidden behind furniture. The guy actually rolled his eyes when I asked him to move it. So happy we moved and were able to get a different company, Even then TWC stilled screwed us. My wife gets reimbursed for our phone and internet and I was shocked to discover they immediately cancelled our online account access so i couldn't print a copy of my last few bills. When I went in to the local office they wanted $5 for a copy of each bill I wanted printed. Are you kidding me????? I paid them $240/mo. for a year of awful service and they wanted another $20.. GOOD RIDDANCE TWC.. read more

I have upgraded and exchanged cable boxes a couple of times at this location and their is never anyone in this office. No lines. I visited the one on Mopac once and it was packed! I hate lines. read more

Goes out ALL the time. Worst prices. We absolutely think it SUCKS. We miss important parts of shows b/c the signal goes to crap. Its not our equipment, we have tested it all time and time again. bought new cords, routers, modems. Tried on desktop, laptop, 3 diff. tv's. If it weren't the ONLY thing offered in our current complex, we WOULD NOT HAVE IT. Cancelled Tv, now watch only Hulu Plus and netflix and online shows via playstation and our internet TV. We would NOT have moved here had we known we would be stuck with this HORRIBLE company. IF you have a choice, I suggest you look at uverse or directtv. Oh, and we pay for whatever the most expensive internet turbo is. It says we get a certain speed, but the playstation and xbox report we never even get half that speed. We check all the time. FAIL!! Never have I been so against a company. PLEASE UVERSE come to 78665!!!! read more

It's decently priced but the customer service is horrible. The website has loops and errors. You'll either get a somewhat reliable (though I've replaced one) Scientific Atlantic box that is almost 7 years old or the newer Samsung box that is not reliable at all. And if you want to check and see where a new box is available dont bother calling. They have no way of knowing who has what apparently. You must drive all the way to a TWC location and hope they have the type of box you want. For me the only decent service they provide is the Road Runner internet although that gets bogged down by others during the day. Oh they have ESPN3 for your browser but it is blocked and not usable on your xbox 360... read more

If there was anything worse that one star, they would get it. If they can mess something up, they do. Never show up when they say they will Service does not work Customer service is non-existent Worst company ever read more

A follow-up. Spectrum has sent me two more bills but has not responded to my appeal. Yesterday, they had a debt collector call me. I have filed a complaint with the Federal Trade Commission. This is a clear demonstration of deceptive business practices--an intentional, company-directed effort to avoid allowing customers to cancel service and thus billing them for additional months. read more

Well once again Spectrum is screwing me over by raising my bill without my consent. These people dont care at all about customers. I never say I hate anything but I HATE HATE HATE this company spectrum time warner what ever they want to call themselves havent changed a bit. read more

I got an ad in the mail saying spectrum is now servicing my area, I talked to the rep and set everything up and canceled my other service with another company. Spectrum shows up 1.5 hours late and after 20 minutes of looking through my house they tell me they do not service my area. I called the service department and the guy made it seem like I should have known that my area wasn't serviced, even though I received several mailers saying they do. I got a refund for the $180 install package, so at least now I have money to pay for an install for a service I just canceled. Do your part and know what boxes to look for outside to make sure spectrum is in your area...the sales team at spectrum certainly doesn't know. I will say the tech that showed up was nice so at least one part of the experience wasn't terrible. read more

I can't find a local number for Time Warner. I've had the service 4 months in Taylor. I knew about the digital mess and got the additional boxes. Today, 2/19/15, I got an email, saying Time Warner, saying "Notice: software upgrade." Then, there was an attachment with a form I was supposed to fill out in order to receive the upgrade. I downloaded it. It asked for all kinds of personal info...passwords, SSN, full name, card info, whatever that was. It didn't make sense to me, so I called TWC. The first Indian rep didn't understand me at all. He sent me to auto system which I screamed at and got no where. Second Indian agent didn't know either and said, "If it said Time Warner, it must be from us." After another couple of long attempts, I finally got someone in Internet who hummed and awed and finally jabbered about the digital upgrade. This Indian really didn't know either, but assumed they sent the email. I asked if I could give them the info over the phone...she said, "oh no ma'am, we already have that info." She (also Indian) couldn't answer any more questions about whether they really sent it or why, and can't I verify over the phone. I told her I would not send sensitive info by email...she said that was my choice. So, TWC has NO representatives that can fully understand these kind of issues. If it goes outside their script....they are useless. I still don't know whether I downloaded spyware or not and can't communicate with TWC. This is not only completely unsatisfactory...it is dangerous for me. I hate Time Warner. They charge too much for what you get, take work outside the U.S., cannot supply adequate support, and actually endanger your privacy and security. Hopeless. read more

Nothing against the poor ladies at this location.. I'm sure they get their heads chewed off by customers all day long. The RR location is always packed with long lines of *mostly* angry people, making themselves look like jack***es by yelling at these ladies. Don't do this people! They're only the middle man. Simply put, TW sucks! My bill is always off, ALWAYS! I was hesitant to call to add/remove programs because I just knew my bill was going to be screwed up the following month. Calling in to speak with a customer service rep? Good luck getting through to an actual human. The best customer service TW offerred me was when I returned our machines and cancelled services. read more

Yelp needs to change their rating systems so you can select 0 stars. I cancelled my service on Feb 3rd due to a move. The week of Feb 23rd I began getting calls from an unfamiliar number (307-65-7560). I finally answered only to discover it was a collection agency trying to collect my last bill of $22! The guy said my account was in "pre-colletections" and they were attempting to get payment before my account actually went into collections! I've been a customer for over 10 yrs and have never been more than a couple of days late on any bill. What kind of customer service is this? Just another reason why I will never use them again!!!!! read more

They have for some reason over the past 20 years decided that it is not worth their time and trouble to try and reach my area of Leander. Which this area is still in the top 5 fastest growing areas. So I am stuck with AT&T, who promised good internet service and once hooked up was terrible and speeds were god awful. Suddenlink is really expensive and put caps on usage. So no one seems to offer both internet and TV in this area for a reasonable rate. read more

No place to park, 2 people working the counter on a Saturday with a line practically out the front door. This place is awful. All I needed was a replacement remote and had to wait over 30 minutes. What are the odds it'll improve when they finally rebrand and become Spectrum? I'm not holding my breath. read more