Slowest service possible. Was told I could not cancel service at store. They forced me to call phone number. Saying it requires special billing When I told agent on phone they refused to cancel service, they requested the store location and agent's name. The phone agent told me I will be responsible for the full price bill next month, which I said was fine. You have to wonder what company does not allow cancellation at corporate store. How could they ever justify that? Customer service is not critical for them. read more

The staff here is friendly, but someone at the customer service center needs to learn their job !!! My son moved from CA to TX in August of last year. His ex-wife had a Spectrum account and still does but they bug him monthly with emails and phone calls about past due bills, which are hers, not his. Each month, when he contacts customer service, they tell him it's not on him, but it's on her, but each month they continue to bug him. Why they can't just leave him alone is a mystery. He has always dealt with them on the phone for these past months, which was usually an hour and a half phone that didn't resolve a thing, so he decided to come in a try to get it resolved face to face. OUTCOME UPDATE: This location cannot deal with CA accounts so they put him on the phone with customer service. He went through the whole story again as he has done every month now for several months. He finally told them to just disconnect the service and the customer service representative hung up on him. read more

Teied to activate new phone 3 rd phone with them and the Ho deactivated my phone not sure if they can get my number back the man said it will take a couple of hours. Returning new phone and going with different carrier. stay away from spectrum they have retards working there! Dh read more

I have never been to this location so I came by to get my modem switched out. I walked into this location on a Saturday afternoon, prepared to sign in on the tablet and sit down. That was not necessary! I was called right up and helped immediately. I was in and out of there quickly. I switched my telephone modem for another one since it was three years old. Received a new modem and I was on my way out. Thanks guys! read more

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I'm not sure which Round Rock Spectrum sold at the HEB on O'Connor, so I'm leaving this review for both of them. I was promised a $100 gift card for signing up and refund of my $80 fee for breaking my contract with AT&T. After several attempts to get the money, I never did. I texted and called the sales guy and gal, I talked with the manager of the store, I tried to contact the guy in corporate who was supposed to handle this. I was told it was sent to me in the mail (twice), but it wasn't. I was told some guy at corporate was sending it, but he never did. After so much time trying to track it down, I gave up. I don't trust this company. Their service doesn't handle Zoom calls well since I always get a "Your internet is unstable" error. It drops service quite often but at least doesn't go down for long periods of time. read more

I contacted customer service due to my internet not being that great always going in and out set up a appointment was to be from 5-6 and they never showed up till 10 pm and left a note saying sorry was late when I was asleep. So called back next day made a new appointment tech came out and said right when I opened door I can't help you but I'll tell you what to do so I myself can fix the problem he went out side  and then 10 min later came in and said spectrums routers are garbage and I should spend my own money and up grade cause he couldn't even give me one if he wanted cause there's non in the wearhouse.  He then left with my internet no longer working I called again and complained and asked for a higher ups email so I could get some resolution a woman by the name of candace I'd number 4310938 said she couldn't give it out and I asked to speak to her boss they said no sorry. I'm confused on how this is customer service and accepted all I've been told is sorry with no remedy. Not to mention my oldest child is in online classes like everyone everyone else during these trying times and now she has to suffer cause a 18 year old service tech don't know what he's doing . read more

Spectrum - Television Service Providers Near Me - Round Rock, Texas

Internet was 0.5mbs I called it jumps to 200mbs miraculously. This happens about every 4-6 months, the service generally fades slowly over time and when I call to complain it jumps back to life. Praise be to the internet gods... wtf... Oh, and they always have a new offer for me as well, just a few more $$$ read more

You call Spectrum to ask about their advertised specials and they always have a reason not to give your the better price. Now, Spectrum has increased my bill while providing fewer channels. We're not getting ESPN and are paying $11 more for the privilege? Time for a new provider. read more

When it is advantageous they want to talk about your billing cycle, when it is advantageous they want to talk about your billing date. I received my EBB credit on 10/10 and my cycle starts on 10/12 so the payment applied to my 9/12 cycle (which is the only bill available since my 10/12 cycle hasn't started yet, obviously). Now they are refusing my EBB credit for my 10/12 cycle claiming that it went to my bill attached to my 10/12 cycle. This is why they put the billing date IN THE MIDDLE OF THE BILLING CYCLE, so they can slush around payments! I am on disability (and poor, that's why I was approved for EBB in the first place!). They go round and round claiming they are right even when, like this, they obviously aren't! I do admit, they train their people well. When I want to talk about billing CYCLES they fixate on billing dates claiming my credit went to a bill that DIDNTeven exist yet! read more

They keep jacking up my bills and each representative tells me something different. Customer service isn't reliable, and I don't like being told my bill won't increase and then it does. I pay way too much for the channels I'm offered. I don't recommend this Company. They keep stating my promotion expired as the reason why my services are higher. This was never told to me. Now another promotion is expiring in September. I swear, each representative I get tells me something different than the other. read more

Speed test is 70mps when it even works, I am paying for 300 mps. These jackasses do not answer phones and insult your intelligence by sending you in computerized voice mail circles until you give up and go away. read more

We are always losing connection. We can't get channels that we are paying for like ESPN. They over charge customers. We will soon be cutting the cable and using an alternative way to watch Tv much cheaper with quality service. read more

Fuck this company. The random 6+ hour long "area outages" are unbelievable. I honestly have no idea what I'm paying for. And if you try to call to get answers, their automated service will instruct you to fill out a complaint online-- WHICH YOU CAN'T WHEN YOU DON'T HAVE INTERNET SERVICE. Oh, and surprise surprise! When you finally get through on a call to complain, all of a sudden the internet works again in less than 5 minutes?! Fuck you, Spectrum. read more

spectrum has horrible service over all. currently they're are ripping everybody's front yard to install their cable but didn't even notify home owners about this. spectrum has no regards to people, their main goal is to get your money and customers are basically left in their own fix/figure out their internet issues read more

Worst service ever, they lied to me and then lied some more about services. Was not any better on the phone!!! They also don't care how long you have been a customer. Poor, poor, poor. Will be shopping around I'm so mad read more

This is just a review for the service at this location. It has no reflection on TWC services at my home. We all know how they suck big time. The good news is TWC increased our internet speed in my hood. The bad news is they switch to the high speed which their leased modem couldn't handle. That is why I was without internet for two days. I knew they were rolling out the hi-speed and wanted to save some money. A little research and I found the TWC approved modems you can buy to get rid of their overpriced lease cost per month. About 30 minutes on phone support and my modem was functioning. I still need to return their modem so it no longer appears on my invoice. This building is a house converted into a business. Kind of small on the inside and limited parking outside. Walking in, I was behind 8 other customers. Thought I was in for a long wait but, No. With four workers behind the counter, it only took 10 minutes for me to reach the front of the line. Handed them their modem and my account number. BOOM! Done in under a minute! Asked them about exchanging my worn out remote and again...Done. He hands me a new one and tells me to throw out the old one. Great service from the workers, Why can't the company be this helpful. BTW, this location is moving this month to University Blvd. read more

I was with them since they were time Warner, I had a legacy plan with them after they became spectrum (100 mbps service, getting 45mbps consistently on my ps4). I switched to spectrum a week ago and went with the 200 mbps service, my ps4 now gets on average 10 mbps, and they tell me it's my ps4 not their service. They tell me how 10 mbps is good for gaming (even though you can't stream a movie with 10 mbps) and that their "smart" router is picking the best frequency for my ps4 (which is the 2.4g) based on distance and what it "thinks" I need. My router is 10 ft away from the ps4, not a massive distance to need to switch to 2.4g instead of 5g. They proceeded to tell me there is nothing wrong with my service, it's my ps4 slowing the speed down, and how the speed test on the ps4 isn't as accurate (even if it's 15 mbps off it's still too low for the 200 mbps service I paid for.) They lied, blamed my gaming console, and did everything they could to NOT fix the problem. I told them today that I was finding another provider, and they slowed my speeds down even more. Now my phones on 5g are only getting 55mbps out of the 200! It sure seems like RETALIATION for telling them i was looking for another provider. I will be reporting to the BBB next. I was with them for 8 years, and due to their lieing, blaming, and overall refusing to fix the problem. In 1 week they have managed to lose me to AT&T. read more

Spectrum - Slow speeds - Television Service Providers Near Me - Round Rock, Texas

I'm very tired of dealing with cable TV companies. This review concerns deceptive advertising concerning advertisements for local channels. I talked to two different sales people about adding the local channel as per their current ad. The advertised price was $24.95. I asked both people if there were any other charges or if my cost would be the advertised price? Both told me that amount was the amount that would be added to my monthly bill. The next bill I got had an additional charge for Broadcast Services of almost $23.00. I complained, but of course there was tiny print on the bill that explained that all local channel subscribers pay the Broadcast Service Charge. I canceled my local channel service right then! Why couldn't they just be honest in the first place. Guess they need to cheat as many people as they can with that extra charge! read more

These guys were great. I needed to get a self-install kit for my Internet service. There was a little confusion because I had one mailed to me that got returned to sender. Terry Ann got right to it and got me the equipment I needed. She was very pleasant and even plugged in the modem to make sure it worked before I left. read more

Poor service, unmet commitments and they call on Sunday morning before 9 am. I wish I could give zero stars. read more

I am so incredibly sad and frustrated that we still have yet to have internet service since beginning the process in May. We had 4 different techs come out all being told to connect service without communication to have construction crew come out first to run 2 new addresses. My husband has called almost daily, sometimes with the representative not able to locate notes on previous conversations, and sometimes not a clue as to where we are in the process. We finally were told construction would be out within the week (last week - maybe two, at this point it's starting to blur from lack of follow through) and some guys did come out with a huge truck, then- nothing. Since then it sounds and feels like they are avoiding giving use updates. My husband only got voicemail today when he called. Previous attempts of leaving messages for call backs never happened. He was told to call daily to get status updates and today- no answer. I don't know what else to do. I could cry out of frustration. We moved to our new home in Mid May! May... it is now September 12th. Spectrum, please get your crew and reps together on the same page, it can't possibly be this hard to have annotations on account. read more

Shit happens; but it's how you respond to that shit happening that matters. Spectrum offered FREE Internet to school kids during the COVID-19 lockdown, but the "fine print" was that you only get it for two months (which I only finally squeezed out of them after 10 minutes of HARD SELL trying to get me to BUY faster Internet, Television crap, home phone lines, etc. Ok. Fine. I finally got past all their BS and I signed up for the gorram free (60 days) Internet. The installer showed up, albeit two hours late. I'd given up on him and was taking a nap, but left a note to just install everything on the porch, and I'd re-route the wiring into the house. I put power out on the porch for him, but he showed up with only a battery operated drill (with a dead battery) and decided that if he couldn't install a plastic box with the drill that he wouldn't bother installing the equipment which only needed to be hand screwed together! I woke up 10 minutes after he texted me that he was leaving, and told him to just finish the job, but he wouldn't come back. He told me to call Spectrum and reschedule. I've now been on hold for over SIX HOURS, and three hours ago I was told that I was "NEXT". All this just to reschedule a danged appointment?!? I think they're trying to weasel out of giving anything away, but they want the hot press for their virtue signalling. I hated Time Warner when they insisted on the monopoly of service to Austin, and I see that Spectrum has only changed its name. If you have ANY other choice, take it! Spectrum is EVERY COLOR of bad. Most of Texas has Grande, and despite a few flaws, Grande now looks like the most beatific Internet service provider on the face of Earth! Grande certainly has great customer service that will be a live intelligent human being on the phone with you in less than 5 minutes, every time. read more

One person working on a Saturday morning. There are 15/20 people waiting. It should not take two hours to drop off a modem.

fuck spectrum i hate this company so much!! don't recommend it to anyone at all. i wish i had negative stars for this shitty ass service! i pay so much a month for shitty service i don't get it... please explain!!! fuck you spectrum!!!!you piece of shit company !! i try to watch 1 episode on demand and it works great! but when you try to watch another episode it says error or some lame bullshit excuse like guide unavailable bullshit. and it's just not that fucking show its every fucking show or network you try to watch!!! like what the fuck spectrum, get your fucking shit together and make your god damn customers fucking happy!! man fuck! why does'nt yelp have negative stars?!?! read more

Spectrum is garbage as a service. The cable/wifi services goes out every now and then for no reason, far more than AT&T ever did. It was a pain to hook the cable up, and we ended up being told by the rep over the phone that we needed someone to come out so that we could get service, when we didn't (the tech told us this could have been done over the phone). Also had to upgrade a box just to record shows on TV... The customer service rep I spoke to at Spectrum was rude when she said to my mother "only one family member at a time" as per their Pandemic policy, which brings me to the next point... Their COVID policy on having "one family member at a time" is stupid. As long as we are wearing masks and keeping a 6ft distance, it SHOULDN'T MATTER THAT WE ARE IN THE SAME HOUSEHOLD. I will politely request to go back to AT&T at my apartment. I am the one paying for it, anyway. The one star goes to the technician, a personable man who owns Great Danes. read more

They never tell you the whole cost over the phone. It's like comparing apples to oranges. They didn't include that we had 3 tv's and not just 1. Did not say anything about leasing a dvr. The day the installer came out, I asked him about the order he had. He. Said 1 tv and no dvr. Well, the monthly went up quite a bit. Direct tv was cheaper than Spectrum and I didn't have to put up with the BS. Be careful out there. read more

Spectrum tries to get your bill to $200 as soon as possible. Unless you spend hours every couple months calling to complain. Save your time and money and go with a company that values you as a customer and doesn't jack up your rates every 3-6 months. read more

There are not enough negative stars for Spectrum. The way they have their bandwidth set up in our area is horrendous. The big thing that sucked is they charged us for 2 months + return fees for equipment. Have tried talking with them but they are all rude and will not even look at the dates that things were returned. Return was 4/15/2022- charged for April and May when we didnt even have their service. Now they are trying to wreck our credit cause we havent paid them. I have paper documents from UPS along with shipment dates and everything but they dont care, they just want money even though we didnt have service with them. We will NEVER have service with them, and for anyone who is looking at SPECTRUM... RUN THE OTHER WAY. Thank goodness for AT&T fiber. Maybe y'all will finally reach out and fix your the mistake you made. read more

Inband out with very little hassle. I like that they require you to sign in and they also enforce it. It keeps the organization down and it also lets customers take advantage of the couches and charge stations while waiting. The rep was super nice. read more

Terrible service at the Round Rock (University Blvd. Location). Employee (young man with tattoos on his arms) was rude to me - accused me of 'setting up my services wrong'. He proceeded to give me a modem and router that were later reported LOST. It was also found later by the call center that he never even set up an account for me. I spent 30 minutes in the store to come home with NO internet service. I will NEVER enter this location again. read more

Well stream my bits and bytes, nerd boys. The newer Samsung box is unrealaible, I lose HD channels all the time, they just go blank, also when I change channels the TV goes blank for about 4 seocnds then the image appears, that makes it hard to channel surf. The response time on the remote sometimes can be very slow, I have hit the button 4 times before it respondes, don't do that becasue you end up where you don't want to be. The people working a the RR location have always been nice and I have had no problems when I go to return the old remote that sticks and get a new remote if I need one. I have been lucky in the times I go because I have neveer been more than 2nd in line. Why I don't know. They get 2 stars because my interent service has been great, never had any problems at all. I still prefer cable over Direct TV or ATT. read more

I'm extremely disappointed. We ordered faster service and we have been customers for years and our new modem was not delivered and now the old one doesn't work. We now don't have any service let alone faster.... when speaking to customer service the best that they could do was have me drive to the not-so-local local office and pick one up. I have small children and a business from home. I am extremely disappointed and plan to switch services as soon as I have another in the area The only reason I give two is because when we actually have a modem it works ok and the customer service guy this time was at least not rude. read more

I'm going to also rate the location and not the overall service of time warner cable. This location was fantastic, I came mid-day because my modem was having issues and I needed it swapped, I had an open order on my account and they were going to send a tech out in a couple days so I wanted to do this first to see if the tech was needed. The wait was nonexistent, I was able to walk up and talk to a representative, they were able to grab a modem and hand me a new one fairly quickly, they also noticed a better promotion which got me a speed increase from the 20mbit to the 30mbit internet service for the same price and asked if I wanted to apply the promotion for a year, which I obviously took. The representative I dealt with was professional, prompt and courteous and this was by far the best experience I've had dealing with a cable company in person. read more

Day 2 on hold for now a superviors supervisor, and I've been told that it'll be an hour wait. As I've listened to more of their shitty-ass hold music, it borderlines suicidal, I've come to see that Time Warner DOES NOT appreciate your business. I was an auto-draft client for a year, never had one payment issue.. until my card was compromised. I completely forgot about TWC being autodraft, and we had service, til one day. I call to find out whats happening with my wifi, and I find out I have a $260 balance. I'm fkin floored?!! While they couldn't call or email me, see whats going on with my account that NEVER EVER was late for over a year, they sure let the bill run high, shut me off, and then within 2 weeks of the cut off date, said they'd have a tech out to disconnect me and if we didn't pay before that happened Id have a new connection fee and all kinds of bullshit charges. WTF?? TWC has never had a positive reputation, but wow. Thankfully I was able to speak to a very nice supervisor, after the 2 dumb bi**hes I spoke with before her-- and she was totally sympathetic to the situation, and handled it for us. We literally ONLY use TWC for our wireless internet-- that has a LOT of lag time, and buffering. I pay about $70 for that. I'd already be with AT&T if they were servicing our area, but as of now, they aren't.. as soon as they are tho, Im gone! read more

Spectrum - So much for "valued customer".... waiting for a "Supervisor", still. - Television Service Providers Near Me - Round Rock, Texas

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Well, I am having to change my rating of TWC. Their customer service reps are still really great. To bad about everything else. In my first review I complained about their set top box interface. Well, the changed it. It is prettier than the old one. To bad its unusable. It has two serious problems. Half the time it doesn't notice a key press, and when it does it can take several seconds to respond. That means that just about the time you decide you have to press the button again, it decides to respond to both button presses. I've had the new interface for a few months now and I still can not reliably enter a channel number. There are some nice features in the new interface. It took me a long time to find them. They aren't documented in the little flier they sent us. I finally searched and found the on line docs and those work ok. The new system is also just plain buggy. It crashes. It crashes a lot. The screen will just go black and nothing you do will bring it back. You have to unplug the box to and let it reboot. The good thing is that if it is recording a program when that happens it will keep recording the program. So, you just record everything. Then when the screen goes blank you can wait until it has finished recording your show, reboot the box, and watch it. That just sounds like the way TV is supposed to work doesn't it. TWC is sorry about the problem. Just now I wanted to find the office hours of the Round Rock office. I need to return a set top box. Ok, google is your friend, so I googled for the office expecting to get a page that had that information. No such luck. Instead I get a page that tells me all about the wonderful things TWC is doing for Central Texas. After a while I found a way to search for "payment centers" and it gave me a list of every place I could pay my TWC bill between San Marcos and Waco. It gave me the address, but no way to find out when it was open. I never did find the Round Rock office on that list. But, it did include a list of every HEB within 120 miles of Round Rock. Why? For some reason TWC has decided to redo their web pages in such a way that they can not be searched by google. Or maybe they just don't want the thing back? Ok, so I broke down and called and after too long fighting their AI (stands for Artificial Idiot) I actually got the answer. But, I had to call. I did my MS thesis on search engine technology. I know how to search the net. AFAICT the information I wanted is no longer available on the Internet. A few years ago I realized that I could get all my bills on line and pay them all on line. So, I set everything up to do that and I was happy. Then a bunch of companies decided to no longer cooperate with banks. They tried to force us all to use their companies system to pay our bills. It was supposed to make them some money. It didn't, it just upset their customers. That change made me angry and sad. But, at least they all gave you the option of getting the whole bill via email and with a little fiddling I was able to get all my bills in to the same folder and I was happy again. All, that is, but TWC. They will not send you a bill by email. Oh, they will send you a notice telling you where you can find the bill. But OBTW, the online bill does not include an itemized list of charges. According to TWC it does not list taxes and it does not list "extra" services. In fact, they do not even claim that the total amount listed on the bill will be correct. Yeah, I spent way to long one night reading their FAQ and all the whole Terms & Conditions for their PayXpress scam. This makes me very sad. Then there was a little problem with my last bill. There seems to be an extra $20 that was charged in there somewhere. They can't tell me where that extra $20 came from. They claim that I just didn't pay it to them one month. I've never shorted them on a payment, ever. So, why would I do it now? They can tell me when the charge occurred, but not what it was for. And, you know what? That was 4 months ago and they never bothered to complain about it. Does that sound like the TWC we have all come to know and love? In the 21st century I need a cell phone an high speed Internet. I do not need a land line and I do not need cable TV. I'm in the process of dumping TWC for everything but Internet. BTW, Internet service is purely generic. The only thing they can charge for is performance. So, I don't care who I buy my generic Internet from. It will be who ever offers me the best performance for the lowest price. Looking at all the options it looks like the cheapest way to go is to get together with a bunch of my neighbors and buy a high speed line and connect it to a wireless hub and use a few wireless repeaters to spread the service to the folks who want it. That way we don't need TWC, and we don't need AT&T. A neighborhood coop can supply Internet access just like folks used to have coops for water and for silos. I like that idea. read more

I will rate the location, vs the service, I've actually never had any issues since I joined them recently, but then again, I only have internet service with them. I did have an instance recently where my internet was going up and down, which wasn't really TWCs faulty, I had plugged in something to the same circuit my modem was on, and that was the issue. I had a great experience with the reps at this location, very friendly and accommodating to my needs. I ended up replacing the modem twice before I found the real issue and they did not have any problems with me doing that and were nothing but courteous. As for the company/phone support...... I have nothing nice to say about that, I constantly get calls and letters asking me to get cable tv with them. but again, I'm rating the customer service at this location and not the company. read more

Fuck this company. Why are we allowing this company to get away with murder? We should organize a mass protest against spectrum. I feel like I don't even need to go into specifics for everyone to agree this company sucks ass. But basically, I'm moving and have had to call spectrum FIVE TIMES (so far) to schedule an appointment to get internet installed in my new place, just to have spectrum randomly cancel EVERY DAMN APPOINTMENT I MAKE!!! without telling me as well!! Fuck spectrum. Now I'll be working from home in an empty apartment with my computer on the floor for days in my old place because spectrum can't get their shit together. read more

Do not switch to now "Spectrum". We had At&t and switched to Time Warner because they promised us a better price, a higher internet speed, and more channels. Then no more than 3 weeks later Time Warner changes to Spectrum. We get a bill for over $500!!! I went to the Time Warner office and their response was "I'm sorry we were bought out by Spectrum we cant honor what Time Warner told you". read more

WORST EXPERIENCE EVER! If I could give ZERO stars I would. The staff was very poor and Bryan, the manager, is completely incompetent. They made me make three trips and over SIX hours waiting in their store for new phone service only at the end to tell me I was Sh*t out of luck! I have a family of four and I was told I could switch them all over to spectrum only to tell me I could only add two lines and would have to wait 30 days before adding two other lines. When they called the manager, Bryan, to help he was totally useless and told me I would have to call customer service and solve the problem myself. What a joke! read more

This location is horrible. If you have all the time in the world then this location is for you. I just wanted return a cable box and I finally just gave up waiting and decided to us UPS instead. read more