For the most part my Spectrum/Charter service has been reliable. The reason I am giving Spectrum a lower rating is because they were charging me for 200 Mbps service when I was only receiving 100 Mbps. Their excuse for not fixing the issue on their own was they had a merger and did not take it upon themselves to alter the agreement I had previously. I did not have a previous contract that they would have needed to alter. I feel when they altered their service they should have informed customers of the available services. They knew I was paying for 200 Mbps service and left me at 100 Mbps. I contacted them in attempt for them to make right the deficiency, but they only offered to switch me to the 200 Mbps service that I had already been paying for for 4 years. They did not offer me a refund or any other form of restitution. I requested that they upgrade me to 400 Mbps service for 12 months at my current rate, but they specified they had no way of doing it. This is a classic example of a large company padding their wallet at the expense of loyal customers. Spectrum did not bury the broadband cables. They left the cables strewn across the ground, some cables were weaving through the pickets of my fence, and I even found a large heap of twisted cable overgrown by grass and weeds. I found a service hub in my back yard behind a tree next to my fence. The hub had cables running from it to other homes near me, and those cables were not buried either. Spectrum, please make this right. read more

Extremely disappointed with Spectrum Mobile. My bill increased without a clear reason or any meaningful explanation. When I signed up, the representative strongly promoted how "great" Spectrum Mobile is, how fast the internet/data would be compared to other providers, and how "cheap" the service would be overall. Those claims did not match reality at all. What bothers me most is not only the pricing change, but the attitude afterward -- it feels like customer concerns are NOTHING, and getting a straight answer is impossible. Because of the unexpected increase and the misleading sales pitch, I do not recommend Spectrum Mobile. read more

Internet is awful. Fades in and out like crazy. This is the most unreliable service I have ever had. One minute I'm downloading a game at 600 MBPS and the next it's at 100KBS. Absolute garbage. Do yourself a favor and get some other service coverage. Spectrum is absolutely trash. read more

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I cannot give it even one star. After 4 service representatives I thought there was a chance they did it right. But Nope! They canceled my service. It was supposed to end 3/26 and it's 3/15. Different stories from every customer service representative. Unbelievable I was forced to add one star. read more

I have no hate for people working there but...it shouldn't be that hard to cancel the service. It doesn't help with customer retention - if anything, we'd get more annoyed and want to cancel sooner. read more

I have to reset my TV cable box every couple of weeks and in between that I get the "your tv will be right with you..." and it sits there for hours at #3 Need to find a different source read more

Be Aware: My Credit score Was Damaged by Doing Business With Spectrum Be aware when dealing with Spectrum - my credit score was damaged simply by having business with them. I subscribed to Spectrum internet in December 2020. After less than one month of not satisfying quality, I cancelled and returned all equipment. I paid my final bill in full (49.99) and have documentation showing a zero balance in January 2021. Years later, while applying for a house loan, I discovered a collection on my credit report from Spectrum for $94.47. This collection has lowered my credit score, forcing me to pay higher interest rates on financing. When I contacted Spectrum multiple times and escalated to management, they said they don't have detailed records from 5 years ago to help me, but they claim the debt is valid. I have email proof showing I enrolled in auto-payment and had zero balance, but because they don't keep proper records, they won't help remove this collection. This collection stays on my credit report for years, continuously damaging my credit score and costing me money in higher interest rates - all because I did business with Spectrum and they don't maintain adequate records. Consider this before signing up: even if you pay everything properly and keep your own proof, Spectrum may not keep theirs, and you'll be the one who suffers the consequences read more

i have had spectrum internet and cable for approximately 2 years . The cable box hasn't worked properly. It has to be re-booted daily to function. Have had numerous technicians out to resolve the issue but The issue always remains. Apparently spectrum only uses old cable boxes that have been refurbished. Very poor product read more

I left Spectrum due to a negative experience with them. Only a few months later I have returned. The first day the Internet service was impeccable, with over 1000mb dl. The next day there was an issue of disconnection, not a public outage, for twenty minutes, just after 6am. I called Spectrum and had fantastic service. The representative was able to restore my connection and since I have yet to have another issue. Thank you. read more

Worst customer service ever! If you have a choice for any other provider, choose them because Spectrum with not fix your problems or care enough to help. Your internet will not be at the speed you are paying for 90% of the time. If you rent your modem/router, it will not work and they will recommend you purchase very experience equipment to replace theirs instead. The final straw, when it's time to move/cancel because they are not available in the new area, they will put you on hold for 10-15 minutes with no music or anything and then drop your call. read more

I am absolutely disgusted with Spectrum. I have a restraining order against my ex-husband, that he is not allowed within 100 yards of my home, and they are refusing to close his account and create a new account for myself. I have submitted the restraining order, utility bills, escrow documents proving I own the home. This is victim abuse that they are allowing. Spectrum is a completely unethical company. DO NOT USE THEM!!!! read more

I don't know why K-town and mid-city LA is having outages so often that we have to troubleshoot in the middle of Zoom or meeting! so hard to work from home or to have consistent service from spectrum! however our bills go $15 higher every year! sad‍ read more

The Worst. Takes months and hours on the phone to cancel. Frequent outages. Basically a scam. I don't know how they are still in business. Must be a monopoly situation. read more

I had a tech come to my home due to internet turning on and off. The tech basically said oh you have the equipment for 500mg when I'm paying for 1g service. So I'm getting half of what I paid for. So I called billing (because why would I be fine with paying extra for something I didn't even have) and Leslie answered the phone. She put me on hold multiple times because the tech basically ran away with the old equipment which is the evidence and in the end was told sorry nothing can be done. Never get spectrum. I've had nothing but problems with them and will be switching as soon as I'm able to! read more

Buyer Beware Spectrum will make it very hard to downgrade service keep you on the phone for hours than hang up on you watch out for Iashia ! read more

The worst cable on earth. To watch a sports game is not fun. Missed passes in football and if you watch tennis it's even worse!!!! Fix it read more

Hands down the WORST service I have experienced in my 64 years on earth. I was on the phone to cancel service for 1 hour, they actually asked if I wanted to continue service to where I was moving to. HahahahahahahHaha Most incompetent business ever. You will be better off with the old rabbit ears on top of the tv PATHETIC read more

**Title: The Spectrum of Disappointment: A Saga of Service Woes** If you're considering Spectrum for your internet needs, let me save you some time and frustration: RUN! My experience with Spectrum has been nothing short of a nightmare, and I wouldn't wish it on my worst enemy. **Service Reliability: A Constant Rollercoaster** Spectrum's internet service is a masterclass in inconsistency. One minute you're streaming your favorite show, and the next, you're staring at the spinning wheel of doom. My connection drops so frequently that I've started keeping a log of outages just to track how often they ruin my day. Streaming? Forget it. Online gaming? More like online waiting. The service is so unreliable that I've considered adopting carrier pigeons for communication. **Speed Claims: A Bizarre Fantasy** Remember that super-fast speed they promised when you signed up? It's about as real as a unicorn. The speeds I'm getting are so far from what was advertised that I'm convinced they've got a whole team dedicated to creating new ways to disappoint. It's like they took the speed they promised, put it in a blender, and then served me a slow-motion version. **Customer Service: A Lesson in Frustration** If you ever have the misfortune of needing to contact Spectrum's customer service, brace yourself. The representatives seem to have been trained in the art of indifference and incompetence. After waiting on hold for what feels like an eternity, you're greeted by a voice that could win an award for sounding the least interested in your problem. I once had a customer service agent tell me to "reboot" my router for the fifth time, despite the fact that it had already been done. They're so good at evading responsibility that I'm considering asking them for tips on how to dodge personal accountability. **Billing: A Chaotic Mess** And let's not forget the billing. It's as if their billing department is in a different dimension where logic and accuracy don't exist. I've received bills with charges for services I never used and had to spend countless hours untangling their mistakes. Each call to resolve an issue feels like a gamble on whether or not the problem will be fixed or made worse. In summary, Spectrum is the epitome of what can go wrong with internet service. If you're looking for reliability, speed, and decent customer service, you're better off searching elsewhere. Spectrum has perfected the art of disappointment, and I wouldn't recommend it to my worst enemy. Save yourself the trouble and choose a provider that actually values its customers. read more

How many things can one business do poorly? Spectrum's never been great, but the latest fiasco follows the Spectrum dispute with Disney where they turned off all the Disney & ESPN channels. In trying to find an alternative to watch the US Open, I found that Hulu was less expensive for a better service. In calling to cancel the service it turns out that you can only call to cancel (no email/website/mail) and the cancellations are handled by a separate team. After spending 20 minutes on hold, I was then transferred to that separate group, spent another hour on hold to hear the sweet ring of transfer only to have the call dropped. (Mind you this is a company that wants to be phone company--and just dropped my customer service call.) I called back, spent another 20 minutes to be hold to be told that I'd need to go back in the hold queue again. Or I could cancel my service in person when I return the equipment. Arrggh doesn't come close, but that's about all I can write under Yelp's community guidelines. Oh, and the capper: Spectrum won't pro-rate the charge. If I only knew when I signed up what I know now.... Do yourself a favor and find another TV/phone/internet provider. read more

Internet went out and they were out the next day fixing it. I have internet in another state with centurylink and i have to wait 10 days for them to fix it. So i give Spectrum props for getting out the next day read more

Trying to stop service for legitimate reason and they have me waiting 20mins already once they know its a service cancellation This is deliberate trying to freeze me out. Here comes the class action Update 35 minutes waiting. Called back and complained and they still put me through to disconnections and waiting a further 20mins Why should disconnections get worst service Any contingency lawyers out there that want to take this read more

My internet went from $54.99 to $90.00 in 2 years. I called to address the issue. Billing answered immediately, trasfered me to sales who also answered immediately. Neither was abklle to help, and eventually was transfered to "retention." I was waiting for 2 hours before i gave up and hung up. read more

They have sketchy business practices and horrible customer service. I had Internet service with Spectrum for several years (there was no other option in the area unfortunately). When I moved, they sent me a box and label to return the equipment. I returned the equipment using that label and box (that was back in June). My account was on Autopay, so all bills were automatically deducted by Spectrum. Four months later (in October) to my shock, I got a letter from debt collections agency saying that I have $59 due on my account (for the equipment). While I still get zillion spam emails from Spectrum everyday to sign up for their TV, Internet, etc, I didn't get any notices or emails from Spectrum mentioning that they didn't receive the equipment in 4 months. Even my Spectrum account on THEIR website shows 0 balance due. When I contacted the customer service, they are unable to find the label or tracking number of the label THEY had generated. Without tracking anything, they sent it to Collections agency and screwed up my credit history. I would not recommend anyone that has option to use their pathetic services. read more

Spectrum - Internet Service Providers Near Me

the worst internet provider ive ever had!!!! AT&T fiber is 100x better than this provider!!!! You are paying way more than the speeds you are getting!! There are always outages every week!!! this company needs to get better at everything!!! read more

Customer service was very unprofessional. Adam who was my representative was def not trying to help. Please look for another internet provider. Spectrum cost $90/ month for a single person household, which is very expensive. They wouldn't reduce my rate and keep sending me in circle. Waste of time and money. read more

Trash, have seen better internet and support in third world coutnries. Spotty internet at best. Garbage quality router. read more

Internet goes down for days in a row for our whole neighborhood. When I call to cancel so we can switch to AT&T fiber, they say "if you don't cancel we will send a technician out to fix the problem for the neighborhood." Because despite constant outages over the course of months and no internet for days, they still hadn't sent someone out to fix it! Also look out for a hefty price increase after a year of service. DO BETTER, SPECTRUM. read more

still dont have faster internet in old homes they only do new homes . had appointment to today the change the router but now my speed is one tenth what it should be, have to wait a few days for them to fix. the supervisor Joe Valley will not answer or call back. read more

Disappointed. Charges are misleading and confusing. Customer service is a joke, they keep repeating same sentences. read more

Internet is good where I am. I pay for higher speed since I work from home. Cable TV is nothing special. for the package they claim 125 channels, but most channels are duplicated. What??! So for most channels they have dups and then claim you're getting a lot of channels - deceitful. read more

Worst customer service ever. My mom has been deceased. They were made aware the day she died. They billed her credit card anyway and will not refund her account. Service people were useless. read more

All Telecom companies tend to be slimy, but Spectrum takes it to a whole new level. I signed up for cable and internet, and was interested in saving money by bundling my cell phone as well. I never moved my line over from Verizon but upon reviewing my bill, discovered they had been billing me for cell service for for over a year. I never signed up for this. I never transferred my line. When I called, they refused to refund me for a service that was never ordered. I'm canceling all service and switching to ATT. read more

I've had a horrible experience so far. I got internet at one location and that took multiple technician visits with little insight as to why it wouldn't work. Internet isn't particularly good, but it works. Then at my other location, I still have yet to get internet. The third tech will be out Wednesday after I'd initially been told I wouldn't need one and could simply plug and play. There are plenty more grizzly details, but suffice it to say, I'm regretting switching already. read more

Over price and refuse and over price and treat low income poorly especially those have disability. I did the universal life line they had problems on spectrum thats what universal life line told me and spectrum refuse to do 3 way and refuse to give me a discount knowing i don't have extra money poor service and a ripped off on cellphone that doesn't work read more

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1. When I start the service, and try to activate the modem, the internet is not working. Called spectrum, and they said the internet is good and my router is bad, told me to contact my router provider. It turns out it is because previous owner is using AT&T, cable is not connected to spectrum. What a joke. 2. The internet is up, but the signal is bad. Lags and slow speed. My plan is 500mbps, but I am getting like 100-300. Called to have a tech team to investigate, investigated twice, saying they have to do rewire for the cable. And the home owner association is not allowing them to wire outside of the house. Called spectrum again, said can't help, no discount, it is your issue, you have to convince the HOA to approve the rewire. What a joke, do I pay the HOA for my service? Shouldn't spectrum be responsible for convincing the HOA for their plan? 3. Spectrum only care about your money, they don't care about the quality of service that you get. read more

If I could put zero stars I would. THE MOST DISHONEST CABLE/INTERNET COMPANY I HAVE EVER TALKED TO. I am not even a Spectrum customer, but after my interactions with the Spectrum staff at their toll free number I never will be. I have tried multiple times to get my name off their mailing list. I have called their toll free number multiple times to have this processed, and each time I am given the run-around. One customer service rep simply put me on hold saying it would take a while. Another GAVE ME A FAKE WEBSITE TO UNSUBSCRIBE FROM (screenshot of the website posted). And another rep directed me to the company website where it gave me the option to stop receiving mailers, but I am still receiving them a month after doing so (I completed the request on 11/20/19, and I have received probably two or three mailers since then). Spectrum, if this is the best marketing practice you can come up with you should just go out of business. Quit wasting your company's money and our natural resources printing mailers that people clearly don't want. I will never become a Spectrum customer because you lost me at "hello". read more

Spectrum - The fake website I was directed to by a Spectrum representative... - Internet Service Providers Near Me

Had spectrum for years. Price went up without warning at my house, but worked ok so kept it. Got an apartment 40miles away, and tried to transfer service there as in lease I have to use spectrum. Customer service lady incredibly rude, said 'well it's in your contract, so it doesn't matter what you want'. And tried to sell me on their phone service, I said no several times, she wouldn't stop asking.... This went on for 27 minutes! She would not talk about anything else other than trying to get me to switch my phone service too and wanting to know what I pay a month. Then when I finally told her my current phone bill in hopes she would move on, she called me a liar. And the kicker, she never activated the internet. Subsequent person I got a hold of was very nice.... But still no internet. read more

1gig download but only 35mbs upload.... Terrible compared to every other provider. Sucks this is the only option I have.

I really can not comment on the service. But as an employee I can tell you they gaslight you non-stop and stalk the employees. 0/10 work Job ever, like the experience though. I feel bad for the customers who have to utilize this service. read more

I don't have enough time to list the problems with service and mainly huge lack of customer service. Our latest nightmare is my boyfriends phone was stolen and they have made this so excruciatingly painful to replace, it feels as though we're being punished. What a horrible company and experience, and that doesn't even account for the horrible internet and cable service. We can't wait to leave. read more