Simple easy and quick. I had aprox 8 ppl before and still was attended with 15 min of waking in.

Waisted 1 hour of my life to visit a store with 5 idiots that couldn't give right direction at the end chose to say you need to sign in wait in line. I don't know if it was in purpose or not but fuckkng idiots read more

Went in to change my moms plan. She was paying way too much for nothing. First when I initially called they didn't say anything That it would be easier to make an appointment. Went in had to wait to be helped. Manager helped us trade in the DVR boxes and I thought he had made the changes we requested by of course he did not. Received the bill today and it's exactly the same. Why are you the manager and can not even make the changes we requested. Today called Spectrum was on hold for an hour and forty minutes for the girl to just keep saying that she was having computer issues. Why not transfer me to someone else or tell me to hang up and call back to get someone else that can help. I asked how much longer cuz I gave things to do she said I could hang up and call another time! GREAT CUSTOMER SERVICE SPECTRUM. Hung up talking to Turner right now and he's making the changes along with his supervisor. People nowadays just want a check and not do their work! Might have to change her service to a company with better customer service! Horrible job spectrum horrible!! Turner transferred me to another department to confirm some things and of course right away they said they had to transfer me yo someone else, what's it called padding the buck. Just do your job people this way there are no complaints geez so tiring. Fed up read more

I hate the prices for the type of service they offer, it's just too expensive not good channels for the price and and I get charge for extra taxes that when I ask what was that for they couldn't give an answer about it read more

The gentleman working here this afternoon was rude and unhelpful. My husband placed an order for a modem over the phone , and we where informed we could pickup it up in store. Well when we got here the guy working said no there's nothing he could do. So annoying ! You would think with this pandemic going on they would make things easier especially with people working from home right now. We desperately needed modem so decided to try another store, so we drove to Santa Clarita location. My husband went in and said the girl working was so nice and helpful, she gave us the modem. So tell me why she could and the other store couldn't?? Big thanks to Santa Clarita location!!!! San Fernando location you need to work on your customer skills read more

Horrible customer service here! I went to pay my bill and waited in line outside for more than 20 mins in 109 weather! because some female worker was too lazy to help a lady that was having difficulty paying her bill on the machine! The lady working the "door" at spectrum was extremely rude and said we have to stand outside and closed the door on us. There was elderly people in line! someone was about to pass out! I think they should be treating their customers way better then this! Get it together! read more

This is for all spectrum - you should take care of existing customer, never had any special or promo for existing customer... for you get special, you have to cancel and wait for a month to reconnect. which is so stupid Idea! read more

dont come here! you been warned. waiting list is 7 people and only one person assisting costumers. despite being 4 employees behing a computer. incompetent read more

Spectrum is the worst company I've ever done business with. Their employees are rude and unprofessional. I terminated my cable service and they refuse to credit my account. Therefore I am forced to pay for a service I no longer have. When I asked for the manager, he was discriminating towards me, He assumed I did not speak English because I look hispanic. This is unacceptable. If I could I would give them zero stars!!! I called their corporate office only to get the same horrible customer service. read more

Spectrum - Discriminating manager - Internet Service Providers Near Me - San Fernando, California

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This location has only one pay kiosk. So, you have to wait in line for your turn, which I normally wouldn't mind. However, it can take longer when the person paying is unfamiliar with this technology due to being older in age. The employees are not very helpful. A lady asked for help and the girl at the registered told her from a distance to read the instructions on the kiosk and ignored her and continued to work at the register. The only patrons were the people paying. She could've helped if she wanted too. Luckily, another customer helped her. For a company that prides itself in providing the best product and services; I was rather disappointed by this experience with customer relations. I'm sure if the customer had wanted to purchase something the employees would've been more than accommodating. read more

Cable Companies have gone back to their old ways thinking "we need them" ! Now more than ever they are wrong and we need to put our foot down. They lost respect for their customers again and treat us terrible. We need to hit them with some Cancel Culture!! read more

Stay AWAY From Spectrum at all cost if it means not having internet connection! Upon closing and returning the equipment's, I get a call from Collection company stating my account has a $300 payment due for not returning the devices and I am responsible for it if it do not want that to reflect on my credit history. what a good way of making living! read more

Question for spectrum ... is being a complete rude asshole part of your job requirements? Because seems like everyone at this location couldn't be bothered by a single customer ! On top of that Asshole pyramid that you call a business is your "manager" Rudy or so he says tells me that he has been working for spectrum for 10yrs ! And basically has no knowledge on how to set up service equipment at home ! I was asking normal questions and he seemed completely annoyed by it! I figured since their main priority is to handle customers day to day that they would be used to ppl asking questions! Sorry that we aren't all familiar with setting up Internet at home ! I was sincerely shopping for a new internet provider and was excited to maybe start new business with you but now I'm gladly taking my business elsewhere ! I have finally found the perfect internet provider for me! ... FRONTIER!!! Thanks to your lovely employee Rudy! read more

Service charges overall are too dam expensive. I just got rid of cable completely and kept Internet service only. All they're commercials are fouls advertising. There should be a class action for that. read more

One of the main reasons we have Spectrum is to watch the Los Angeles Dodgers play on TV within the last month the Dodgers games (3 TIMES) are telecasted on Apple TV or Peacock TV that is not why we have Spectrum, we expect to be able to watch the watch the the Dodgers whenever they are playing on TV THIS IS NOT FAIR!! WE ARE PAYING FOR THIS SERVICE WE EXPECT TO BE ABLE TO WATCH?? We are not going to pay extra for these streaming channels read more

It saddens me to hear really bad reviews from this place because ever since they opened this location up, I've had really good experiences and they've always made me feel welcomed. I want to also give a shoutout to Rudy for doing a phenomenal job at costumer service. It's a 5 star for me. read more

Terrible customer service, would definitely NOT recommend.. Went to get help they said yes and changed what was asked to later find out it was never changed still got a high bill read more

Forget about location, SPECTRUM SUCKS - wherever it is. They cheat and they lie. My basic cable bill is now $110!!!! Every few months another $2-3 are tacked on...I am so sick of them, I NEED to get rid of them. That is my Christmas wish, a different cable company or at least another way to watch tv without the ridiculous prices and rude, non caring people! read more

Horrible time service from my mom point of view I have been waiting almost an hour just to do a simple payment while waiting for her and they were passing/clearing her name without calling her for assistance and they were calling someone else while she has been waiting for one simple thing and of course the price to the cable offer apparently was not notified to us charging us more on payment. My mom had to intervene while I was still waiting for her by the boba time around the corner. They need more organization and more work on communication because they were leaving my mom waiting almost an hour while we had an a order at boba time unacceptable. I know people are curious why there is price changes but it doesn't seem like they are addressing it well enough to keep people waiting. read more

I can see why they have such poor embarrassing reviews. There is only 2 employees working today (a Saturday) a day when they should have this place fully staffed. I'm so glad I'm getting rid of them (came to return a box). Whoever the manager is here clearly doesn't care about the reputation they have. I see reviews from months ago and seems like nothing has changed. read more

I went into cancel my service, it just started seven days into me canceling the service, they are charging me for the whole month $70 dollars. And there service is spotty at best. This is the reason I am changing my service to T-Mobile Internet $50. That was the only service I could get at the time. read more

worst service. over the phone and in person. they had 7 employees in there. they take a break after helping each customer. with other people waiting. even for a simple drop off returning equipment. Lazy employees all of them move slower than turtles. no sense of urgency they dont care. the big girl in there is the worst. admit i snapped and started shouting complaints. but she stood there behind her computer when they had so many people waiting. having to wait half and hour to return a modem is ridiculous. all they have to do is scan a barcode and print me a receipt should mot take that long at all. the workers there terrible! read more

Come here if you like to wait Countless hours just to pay your bill, come here also if you like to receive rude attitude from the workers there, the machine where you pay cash its always out of service, might as well put a McDonald's ice cream machine in there too, the guys who work there fly so high, Like calm down do you work at spectrum read more

I had service call for slow internet service. The tech came and said I have slowest service and dropping of connection was natural due to high traffic. Tech then said I need a new DVR that mine was an old one. There was nothing wrong with it but I said ok. He replaced my 4 tuner DVR with a 2 tuner DVR and did not tell me and left. Very sneaky maneuver. When I call customer service to complain I was told they are only giving out 2 tuner DVRs now. Do not let Spectrum Exchange your DVR as you will get 1/2 the recording ability with their "new improved model". I am going to Hulu as soon as I can get a new internet service installed. read more

Nothing but thieves. I returned their crappy wifi router almost a year ago and started using my my own equipment. I went to the store to return the item and was told that the charge would automatically fall off my bill. Ever since I started the service I signed up for automatic payments to make sure I don't get charged any late fees. It was pretty much set it and forget it type of deal. To my surprise I recently checked my statement and the charge was still there. It's been going on for over a year. These pirates refused to refund my account. I even told them that their app shows there is no active router but my own equipment. read more

I changed my internet/cable provider because of the poor service. I return my equipment to this store today. I was asked why I was changing service. I answered the question honestly... and tech Geraldo says to me" we we didn't get a service call in over a year... we can't fix it if we don't know there is an issue" this guy was very confrontational! I don't think I should have to explain my reason ... 1- the last time I had a tech to my house he wanted to drill thru my new floors! When I said " no" he came up with another alternative. This alternative should had been the first thing offered. 2- the last year we had COVID-19! I didn't want anyone in my house! 3- my work schedule is crazy ... spectrum... your service is poor... you know it! But to have to put up with confrontation service people just added to it. I will never recommend your company to anyone again! Stay away fro this company and the San Fernando branch! read more

I was having some internet troubles at home and happened to be in the area so I went in and was helped right away even though I probably should have just called their tech help line. Not only did Alex, the manager, explain everything so clearly in terms I could understand, but he also scheduled a technician to come out to fix my issues the very next day! I ended up saving some $ too as he went over our account and made recommendations on what to keep and what not to keep. Once I left the store got a little more crowded, but I did notice employees doing the best they could to help customers given the circumstances that we're all in during this pandemic. Thank you Alex for helping me out! read more

Spectrum is nothing but a lying company. They shut our service off said that it was a router issue then showed up stated there was nothing they could do because LA DWP put a filter of some sort on the wiring then we call them back out again at which point they say that there's a filter in our wiring that they put because the previous person who wired our spectrum cable apparently either didn't do something right but they didn't have a quite great explanation as to why all of a sudden our cable went out it was hours after they said they were giving people free spectrum then said there was nothing they could do to help us as they're charging us the whole time won't credit us and then lied and said that we canceled both appointments even though they have signatures and we have video of them coming into house what kind of shit is this? Supposedly they have wiring that produce RF signals that was interrupting the neighborhoods cable so all of the sudden they shut our cable off won't give us a credit and say that we canceled both appointments and it's our fault the cables out get the fuck out of here I've been stuck in my house doing the right thing not leaving quarantining to have some shit company take away the only TV signals and Internet paid for and now it's our fault big bully company is about to get a nice civil suit against them liars don't prosper and I'll make sure of it! read more

Horrible service customer service. I've had my Mobile service for 3 years now . So I decide to go upgrade my phone. They have trundle finding my account because whoever open it first spelled my name wrong, input my email wrong and to top it off I can't get the phone upgraded even tho is almost paid off in full. Can't wait to Finnish paying it off and move phone carrier. read more

Great location , as for me everything went so good everyone was very helpful the security girl guide me on what to do on the kiosk loved there customer service read more

This isn't for the whole spectrum store because I've had an experience with a Lazy kinda rude employee also ... But anyways this is for RUDY ! Thank you Rudy for all your help ! I know a few people he has also helped out & they all had great experiences . Rudy was very nice , professional & willing to stay a few extra minutes to finish helping me unlike the other employee who tried to tell me I did something wrong while trying to switch my phone service over when I knew I did all the steps I was told to do before hand & then tell me sorry idk why I can't do it AND was willing to let a sale walk out the door because he was about to be off and was rushing to leave lol ? I mean I totally get it we all want to go home , but At the same time it is your job to provide good customer service & make sales it's what you're paid to do no ? Lol sorry it's just funny to me , I also work in a high demanding field where my clients needs come first n I'm not always able to leave when I planned to so it's hard for me to understand when I see employees act like that . But again These 5 stars are just for you RUDY for all your hard work !!! Thank you !!! read more

Best place ! In COVID time ! The Security was working today 7/21/20 was the best gentleman . I refuse to seat but he offers me to clean and disinfected my seat and table for the waiting, I forget something and I went back and he did the same I feel so safe in that place so clean , the security know how to manage the distance from people very organized The guy attending me was so fast , and gentleman , Manager was so nice and take his time to listen me . In this time all the business should have a sample this Store becaus make you feel safe And this time they know how you shop and enjoy the environment I was so stressed to go outside but This store and team change my mind the way that all the employees treated their customers I give 1000 credits to all starting from the security guy that work today ! thanks so much !!!!! For take care and safe all your customers this is my first time With Spectrum and I hope always I have this kind of experience good Job !!!!!spectrum SF SF your new customer Jemmy Qaumy read more