Customer service is the worst. They came out to bury the fiber, I told them I wanted it 6 inches…read moredown so when I aerate my lawn the fiber line would not be damaged. They only we down maybe 2 inches. I called to have the bury it deeper and all I got was a run around. I told them that when I aerate and the fiber line is cut all the repairs are on them not me. Update Customer service called and had 3 techs out within an hour, they reburied the fiber line to the depth needed. It took a lot to get it done and thankfully they finally responded.

Terrible customer service. Don't be fooled by their low prices. The service sucks just as bad as…read moretheir customer service.

Good folks; imprecise results with antennas, but they do what they advertise. Recommended without…read morereservation.

Installed antenna pointing in the wrong direction. Overcharged for the antenna. Didn't use a signal…read morefinder, made 3 appointments and he canceled all of them Excuses ran from anniversary dinner, to weather (which was understandable) to having a headache. Each time he canceled, we had to reach out to him, he never called us to reschedule Luckily, a neighbor had a signal finder, adjusted the antenna correctly, and now my signal is great.

*Spoiler Alert:* I loved my visit to this store and I know you will too. Thinking of switching? DO…read moreIT. I'm not a bot or paid whatever, I just know I can recommend this location with 100% confidence. Also, teachers, bring your badge or printed SBEC cert to receive a discount. I saw online that AT&T also offers discounts to Military, veterans, first responders, nurses, physicians, AARP members, members of Unions, and some corporations. In regards to my experience at this store, I'm extremely happy to say social distancing protocols were evident, streamlined, and implemented. Sanitize upon entry, all staff wore masks properly, shields on tables, and cleaned after every visitor. Props. The customer service was so much above and beyond what I would even expect from a GREAT customer service experience. I can not say enough to express how wonderful my sales rep, Justin, and the manager, Rick, are. The other associates were great too from the little I heard while we were activating my service. The staff at this location are knowledgeable, friendly, and seemed very efficient/experienced. More so, they demonstrated both with my visit as well as three other customer's experiences I overheard while I was there, that they genuinely care about their customers satisfaction and happiness, ensuring they get the exact right product for them, unlike some other places where pushing high ROI products comes before customer service. For example, I talked to a couple who came in with the equivalent of a flip phone and left with something that fit THEM instead of being pushed to spend money for a device outside of their needs or budget. I thought it was great that they didn't push or waste time upselling, but genuinely wanted the people visiting to leave happy with whatever they purchased. In fact, I had looked online for a device on their website and if I had it delivered, it would have taken a while to ship. Had gotten to the cart and had an idea of the cost, but expected to pay a couple hundred more in store. Not the case. Was happily surprised. The thing that stood out to me was every customer I saw/met left with a smile on their face. Legitimately. I did also. That normally doesn't happen when you're finishing a business transaction. I never smile when I finish checking out anywhere else, but this was a truly great team of people. In fact, I can not say enough about how amazing the sales reps are with attitude, product knowledge, and efficiency during the entire process. Quite the opposite of what I experienced at T-Mobile where visits are always longer than you'd expect (spent 2 hours trying to activate a phone I had for a number I already paid for and was told to try calling customer service. With what phone??? Not at all the case at this AT&T. Plenty of service reps (always an issue at T-Mobile, which would be fine if it wasn't a regular occurrence) who actually want to help. In addition to the staff, the manager I met was simply incredible. I had thought about switching from T-Mobile to AT&T, but he is the reason I committed to doing so. He took it upon himself to help me get exactly when it was a near impossible ask. He went very much out of his way to ensure that I had exactly what I needed. I'm not sure how he did it, but he miraculously found something no one had and travelled some distance to get it. Apple themselves were unable to help me. My former service provider, T-Mobile also failed to deliver. I didn't even go to the store that day expecting to leave with what I needed based on the limited supply. He may not always be able to work magic, but because of his efforts and a bit of luck that there was ONE phone left in inventory, I am one extremely happy customer. I left there with not only what I needed but what I wanted as well. I am so very, very grateful for his incredible dedication to PEOPLE as well as to the company.

I didn't feel like they cared, just going through the motions…read more BUT--The young woman who helped me was overworked, for sure. The music playing was annoying. She did give me choices for products and gave some nice discounts though. Kudos to her for juggling! I don't think she was getting a break anytime soon. That ain't right.

This guy and his crew did the most excellent work I've ever experienced. They went over and beyond…read moreanything you could expect, They will help you every step of the way.

Fantastic service, Raul did the best and cleanest installation of 6 Unifi Protect G6 cameras as…read morewell as organizing our Networking closet. We went with him because he had a detailed plan and communicated exactly how he would run the wires so we knew what to expect. The end result speaks for itself. Would not hesitate to hire him for future projects!

They were awesome. We had really bad luck in the past with another provider at our old house and…read morethis company put us at complete ease. They took the time to really learn about what we wanted to accomplish with our internet service and TV needs. They gave us options and no pressure through the entire process. When they completed the install we couldn't even tell they had been in our house for a couple of hours and everything looked like what you would expect from a professional. We definitely will use them again and refer them to our our friends and family.

From the owner: Kelstar takes great pride in our ability to consistently earn the highest marks of satisfaction on…read morecompletion of work provided. With infrastructure, manpower, and top-notch leadership, Kelstar can take on even the most challenging of tasks for any provider. We help connect you to the latest in technology to provide solutions for your future, whether you are looking for Satellite TV, Cable, Internet and Security Home Automations Products. We represent brands like DIRECTV, Viasat, Vivint, HughesNet & also provide Business Class Phone solutions. As a leading smart home technology provider, vivint offers home security, energy management, home automation, local cloud storage, and high-speed Internet solutions. Our team is trained to install, service and maintain this state-of-the-art I.O.T. technology--helping you to create a more conscious and thoughtful home with a nest PRO. Call us today!

Awful customer service. You need to record what they promise you in terms of prices because when…read moreyou get your bill it is totally different from what they said. I got my bill and said I don't want the phone anymore if this is the cost and they said I was trying to return it on day 15 and their policy is 14 day returns. More or less said HAHA, we got you. Nobody likes getting screwed over but you really don't expect it from a company like ATT that has been around for 100+ years.

Waited 10 minutes and no acknowledgment from staff. Staff was finishing up with customer walked…read moreright past me without saying a word. Came to Grapevine and they were amazing.

I was a loyal customer of Frontier for seven years. I had great service over the years, despite…read moreoccasional outages that every internet company experiences. I cancelled my service today due to a competitor offering a better speed & pricing. Cancellation with Frontier took about 17 minutes, which was ok as I understood they would try to sell me another plan with 'better' pricing. However, I still cancelled and they are charging me what was explained to me as a standard $50 for shipping and handling for me to return my equipment...when other companies offer free drop off at the end of service! For this reason alone I would not recommend Frontier. I will go to my socials and spread the word of this $50 fee when Frontier has already collected thousands from me over the years.

Two words: Stay Away frontier is such a bad service. their…read moreinternet constantly disconnects in the evenings and they keep telling that they checked and everything looks good. If they send some technician, they charge $150. Really? two words: Get Out. Frontier, get your things together. Get rid of that cheap AI chatbot first.

I reached out to Jesse and found him to be incredibly pleasant to deal with during our initial…read morecall. I had a relatively small job, was in no rush, and I'm located close to their shop. We agreed on a date & time to meet. Before our meeting, Jesse texted that he had Covid and had to postpone. No problem....but then he went dark. I called, texted, checked on him to make sure he was okay...nothing. It's been over a month now, leaving me to assume that Jesse didn't want to handle my project. I understand small jobs being unattractive, potentially declined, and I can accept that. I can't accept being ignored by a service provider. I found a great alternative that did everything I needed for $4,700. It's great to have someone who will respond to me.

Wyred has provided excellent quality service and the worst follow up ever, no returned calls after…read moremultiple messages. you just cant count on them ......

Abigail and PJ were awesome! From quote to installation, I was impressed with her communication,…read morepunctuality and attention to details in perfectly mounting my 75 inch tv and connecting with a soundbar. She even provided recommendations for the wires I needed for my setup. I wish I would have done sooner and highly recommend her for all your A/V needs!

Abigail did a great job! I needed a TV and soundbar mounted, with a sub connected. Before…read morescheduling, she always replied to any message that I sent. When she did arrive, she walked through where I wanted everything mounted. She asked how high I wanted the TV mounted, how far down the soundbar mounted, and if there were any other things that needed to be installed. She was able to get everything mounted, wires ran through the walls, and all items set up. She provided me a great quote and did a great job! I have more projects that are coming up that I will have her assist with. Get in touch with her because Abigail will do a great job!

Typically good products and cell phone service. Customer…read moreservice in general has always been one of indifference leading to trials at other brands. Big and good enough to not care.

Parts of our experience were great. We updated our phones…read moreand one tablet and received excellent products and customer service. Part of our experience was lacking in awesomeness. The transfer of data from old to new still isn't good and takes a LOT of time to set up. But, overall we're happy to have better phones.