They have great products and service. I bought a Samsung…read morewatch and it is awesome . Tons of features and really helping me with my workouts. Tracking calories, nutrition and water consumption.

I'm appalled by the attitude, disrespect, and complete lack of help from this store. The store…read moremanager Drew Walton refused to assist me, dismissed my concerns, and then laughed about it with two employees, Arnesha and Darryl. After reading other reviews, it's clear this isn't new behavior. Instead of troubleshooting or processing the replacement, which the store is supposed to handle, he told me to call 611. When I called, the employees started arguing among themselves and still managed to place an order for the wrong phone within minutes, even though they kept insisting the store "doesn't do that." They were arguing back and forth about their Verizon experience on my phone. Not liking your job doesn't excuse treating customers this way. Unprofessional, unhelpful, and downright ghetto behavior. Go to any other Verizon store for service, and if you don't already have Verizon, don't even bother signing a contract with them.

spectrum as a whole company in my experience is horrible...first you sign up with a promotion then…read moreyour billing starts going up without your knowledge, but it gets better because when you call them they really do not care and outages are like having the old dish back when weather is bad and if your lucky they will credit you 5 dollars back...ugh

I have had spectrum for 3 years at least. Not only have I had issues with phone service and…read moreinternet, I recently moved and had my service transferred but they screwed up my address and went to a different one 2X.! And charged me extra for a service I didn't ask for, I was without internet/tv for a week. then I find out they charged me a transfer fee of 100 which they lacked to inform me of then also forgot to mention my automatic payments cease once transfer has started so I end up with late fees..Why in the word would they charge a transfer fee to loyal customers in the first place?!!! If you don't want a constant head ache for years, do not go with spectrum! If I could give a negative, I would!

Customer service is the worst. They came out to bury the fiber, I told them I wanted it 6 inches…read moredown so when I aerate my lawn the fiber line would not be damaged. They only we down maybe 2 inches. I called to have the bury it deeper and all I got was a run around. I told them that when I aerate and the fiber line is cut all the repairs are on them not me. Update Customer service called and had 3 techs out within an hour, they reburied the fiber line to the depth needed. It took a lot to get it done and thankfully they finally responded.

Terrible customer service. Don't be fooled by their low prices. The service sucks just as bad as…read moretheir customer service.

I called about my internet speed and was told by the rep that I needed to bring the old modem in to…read morebe swapped out. I got here at 12 pm on a wed. There are two employees and 5 customers I'm third in line. You log in at the kiosk by the door and wait in the queue. People are just walking in and not signing in so there is that. The place is nice and the AC is legit. The two employees seem to be personalizing their service to the person they are helping. The longer they take with those customers more and more people keep walking in. Seems like the clientele is older and as I people watch... the clients are in need of a lot more one on one time and more employees are needed! Dee got to me 25 min and she was just as happy and friendly! Process was easy but plan on a wait!

SUPER SLOW! And don't let a gust of wind blow! The internet is so iffy and always go on and off…read more I'm over it. It came with the apartment I live in and now I see they're just as cheap and them! Would NOT recommend AT ALL!

Although it may be a deal to get Frontier, to actually set up an account is such a hassle. We have…read morebeen told we have to show photo ID, sent an email. Now apparently we must talk to over 10 representatives who keep requesting a photo ID to be emailed to THEM. On the phone for over 2.5 hours is crazy and they seem very unorganized and seems like they don't even keep track of how far in the process you've gone. We just keep restarting with a new representative. Also, being told you have to wait 48 hours to confirm your photo ID after every call and then THEY call you almost 4 times a day telling you about the 48 hour wait. Like can y'all get somewhat organized before trying to make customers jump through hoops when we're already trying to get the service.

I have been a Nextlink customer since 2016 when I moved to Waxahachie, TX. They have been reliable…read moreand prompt to respond when I have called in or dropped them an email to support. Recently I noticed intermittent throughput issues since a large wind storm came through a few months ago. I reached out to them and felt it might be good to have someone come and look at the antenna and confirm it wasn't loose. The technician, via email, told me that they had determined there was a cross signal between me and the tower where my radio connected. They suggested we have a technician come out and replace the radio with a different model using a different technology, which should alleviate the cross chatter that was giving me fits. Despite their busy schedule due to the storms in the area, they were able to accommodate my availability. They determined a technician would arrive between 1:00 and 5:00 pm and sure enough around 1:30 pm, I received a call from Josh, who was 10 or 15 minutes away from me. He arrived around 1:45 p.m. and had a second installer in tow, I believe his name was Corey or Cody, who was in training. Despite the sweltering heat and the height of the roof, about 25 ft, they climbed on up and determined the new radio would be the best option. They told me it would take approximately an hour and that was okay with me, as I was currently using my phone hotspot to prevent any disconnection while I worked remote. Sure enough, within a little over an hour, they knocked on the door, came inside and replaced the POE adapter and started confirming my connection. The throughput exceeded my expectation, as did the professionalism and attention to detail they exhibited. The two installer/technician's action, attitude androfesionalism spoke volumes about the quality of individuals they employ. Good job, Nextlink. Keep up the good work. Signed, a raving fan!

Date of Incident: October 24 - 27, 2025 Location:…read moreWeatherford, TX (Hudson Oaks Office) If I could give Netlink a negative rating, I absolutely would. On Friday, October 24th, 2025, storms rolled through Weatherford, and my parents' internet service went out. My parents are retired, and everything they do depends on their internet connection. We called Netlink immediately. Their phone system said "call volume is higher than normal" and offered a callback option. We selected it -- no one ever called back. We tried again on Saturday. Still no callback. By Monday, I finally reached someone in "IT support." The representative, who introduced himself as Jet, had a very strong Indian accent. I asked where he was located -- he admitted he was outside the U.S. and was not allowed to say where. After researching, I found out that Netlink contracts all their customer service and IT support out to India (Bhopal, Madhya Pradesh) because it's cheaper for them than hiring qualified support here in the United States. In other words, Netlink cares more about saving a dollar than serving their customers. I spent over an hour (1 hr 4 min) on the phone with Jet, and he still couldn't fix my parents' issue. He couldn't even schedule a technician. I eventually called the main 800 number and pressed the "Sales" option just to reach someone local. When I finally reached a rep in Hudson Oaks, I asked for a supervisor in the U.S. -- and was transferred right back to another person in India! I even called 682-257-4414 and spoke to a dispatcher who told me the earliest technician visit was Wednesday afternoon -- nearly five days after the service went down. That's completely unacceptable. I used to be a Netlink customer myself, but I switched to Starlink, and I'm so glad I did. Starlink has been reliable, fast, and their support actually cares about their customers. When storms roll through, Starlink keeps working -- Netlink doesn't. Netlink is the perfect example of a company that has lost touch with its community. They outsource American jobs overseas, provide terrible customer service, and fail to deliver reliable internet when it matters most. Save yourself the headache. Don't get Netlink -- go with Starlink instead. It's well worth the investment. To make matters worse, Netlink is an American company on paper -- headquartered in Madison Heights, Michigan -- but nearly all of their customer service and IT support is outsourced to India, specifically Bhopal, Madhya Pradesh. The U.S. office handles sales and contracts, while the actual tech support and customer service you deal with are based overseas. They do this because it's far cheaper to pay employees in India ($8,000-$15,000 a year) than to pay qualified Americans ($50,000-$65,000 a year). In the end, Netlink chooses to save money instead of investing in reliable U.S.-based service and customer satisfaction. That's why their support is so slow, frustrating, and disconnected from their customers. In comparison, Starlink has been the complete opposite experience. Their service is reliable, consistent, and built for real people, not call-center scripts. When storms roll through, Starlink keeps working -- unlike Netlink, which seems to go down every time the weather changes. Starlink's customer support is responsive, professional, and most importantly, based in the United States, where representatives actually understand your needs and care about resolving problems quickly. It might cost a little more up front, but it's worth every penny for the reliability, speed, and peace of mind. Starlink proves that when a company invests in its customers and its country, everyone wins.

Worst company ever!!!! 400.00 to cancel. Even if service doesn't work after install ! It is not…read morefree installation they will find a way to charge you! Customer service will not help you they will hang up on your face including management! Tech will tell you this is the only spot we can put it. Just so they can charge you even if you already have mounting system slow download speed .can't hook up security systems to internet.. well tell you we'll take it off your bill and give you a $credit for the inconvenience.. then turn around and charge you for the same thing so they don't really give u a credit!!

Worst internet I've ever had! 0 stars. Would rather pay the $400 cancellation fee than to keep this…read moreservice

They were awesome. We had really bad luck in the past with another provider at our old house and…read morethis company put us at complete ease. They took the time to really learn about what we wanted to accomplish with our internet service and TV needs. They gave us options and no pressure through the entire process. When they completed the install we couldn't even tell they had been in our house for a couple of hours and everything looked like what you would expect from a professional. We definitely will use them again and refer them to our our friends and family.

From the owner: Kelstar takes great pride in our ability to consistently earn the highest marks of satisfaction on…read morecompletion of work provided. With infrastructure, manpower, and top-notch leadership, Kelstar can take on even the most challenging of tasks for any provider. We help connect you to the latest in technology to provide solutions for your future, whether you are looking for Satellite TV, Cable, Internet and Security Home Automations Products. We represent brands like DIRECTV, Viasat, Vivint, HughesNet & also provide Business Class Phone solutions. As a leading smart home technology provider, vivint offers home security, energy management, home automation, local cloud storage, and high-speed Internet solutions. Our team is trained to install, service and maintain this state-of-the-art I.O.T. technology--helping you to create a more conscious and thoughtful home with a nest PRO. Call us today!

I have been using this colocation company for 18 years that sold out to vergent, and within 1 month…read morethey charge $240 for power to a 2U server, that was originally quoted for $85 a month for 2U server colocation, and there was no notification that was being done, or even documentation to sign to indicated that it would be going from $85 for 2U colocation space to $352 for 2U colocation space. I'll never do business with them. I tried to call and investigate what caused the increased and never received a call back or even an email of the increase. BAD, BAD customer service.

This is an amazing company...staffed with bright, hard-working engineers. Occasionally, service…read morewas interrupted, but that is the nature of the beast with internet and data connectivity. I've had such problems at home with Verizon and AT&T, but these folks always responded and ensured we got up and running quickly. I'm a little surprised by the other commenter who waited a whole day and then felt he didn't have to honor a contract he signed...something seems a little fishy there...