The employees act like they hate their job but at least they don't have to work outside, I wonder if they're only getting paid $2 an hour like I do as a bartender. There was no sense of willingness to help or acknowledge anyone that walked in. This reminds me of a place that employees would probably go behind the one-way mirror and laugh at people and post them on social media. read more

Spectrum - Internet Service Providers Near Me - Winston-salem, North Carolina

This review is mainly for Spectrum as a company, but If you have any other option I'd recommend them instead, I have the best internet package available and my games lag constantly, I understand spectrum isn't real fiber because the upload and download speeds aren't synchronous, but this is pathetic. We're going back to REAL fiber with AT&T, Spectrum BLOWS! I knew I should've never tried them out. read more

Store associate Devin was wonderful and did everything he could to help with our issue. Assistant manager CJ on the other hand was so rude and unprofessional! How do you allow "managers" like this to run your stores??!! Do better!!! read more

Absolutely ridiculous.... I only needed to drop off my modem due to the fact I swapped to another internet service (thank god) and the visit took TWO HOURS. Only two people were actually working in the lobby meanwhile the occasional random employee would come out from the back area to do absolutely nothing. If I could give them 0 stars I would. Will never ever be going back to this joke of a store or company read more

This store never disappoints. Terrible service this time Joxy(?) could not have been less interested in helping me start service.

Worst customer service I've experienced. No urgency to help customers. Employees would rather stand around and talk amongst themselves than help a store full of customers. Highly recommended doing what you can online. This location is TERRIBLE. read more

Honestly this store should be shut down. I walked in and there was 7 people in front of me. I waited 2 hours just for one person to be attended. They had 2 employees. By the time I left there was 18 people waiting in line and one of the employees left. They were down to 1 employee and 18 people waiting in line. Each customer took about an hour. DO NOT GO TO THIS STORE. YOU WILL ONLY WASTE YOUR TIME read more

I needed to return router equipment - which was always a 2 minute thing (having already cancelled my service). I took the two items into the Spectrum store and was told I would have to sign into their queue - even though I told them it was just a drop-off. Nope gotta wait and was told by the 6 people in front of me that had all been waiting for over an hour. Someone there - but not their staff - told me I can walk into any UPS and they will handle it all for me - no paperwork, no boxes, no money. So I stopped by to see if it was true and it was. How ridiculous that an outside agency can treat Spectrum customers well and Spectrum can't. read more

*PLEASE READ* Me and my husband were finishing up getting everything in order to move into our new house and had made an appointment to get spectrum out there. We had an 11 am appointment and ended up waiting all day for them to come and the worst part, they never came! We called a total of 5 times and the only information they could give us was "We'll give you a call back in an hour". There was absolutely no communication on their end. Absolutely worst service/experience we've had. read more

OMG! Where to begin?! I've recently moved into a new place and began shopping around for WiFi packages for my new apartment; I went with Spectrum mainly because AT&T Fiber is not YET offered within my area (unfortunately, since my cell service is with them) and Xfinity wasn't either. Since Spectrum has a store right up the street from my new home, I visited and went with them and their affordable WiFi-only services. Immediately, I was signed up (without asked ANY necessary questions); I was never asked if I had my own router before I was charged a $5 monthly fee for their WiFi-router usually given to new customers. The cashier (Rashad) promised to correct that after learning of my owning my own with a $5 credit to my next bill, which I will have to wait and see if that was actually done, as promised. Fine. No biggie there... unless I was lied to. It wasn't until I opted for the free setup service offered that the REAL problems began. Not only did Rashad fail to give me ALL of the necessary equipment needed to set mySELF up at home (I was missing a cable cord within the bagged box given to me upon signing up at the store), but the so-called technician that they sent to me arrived a whole hour BEFORE the appointment made, interrupting my zoom religious meeting! Now, why have your first-time customers make such an appointment, then blow their cellphones up with constant, throughout-the-day "reminders" of his arrival days prior to it only if your staffed technicians just ignore all of that and show up whenever they want?! Make it make sense! Anyway... the technician - named Patrick - agreed to return an hour later (at MY chosen appointment time) only to setup my equipment with MUCH unnecessary attitude. Not only did this "brother" speak forcefully to me several times during the process, but he, literally, snatched an instructional paper out of my hand given to me at the Spectrum store, stating "Ignore what's on this paper! You have your own WiFi router so these instructions don't pertain to you, anyway! You have to choose your name and password the way the instructions in your router's box says to do!" I had had enough and QUICKLY sent him on his way, packing his belongings (because the old me would've cursed him out and/or retaliated, making matters much worse). Since dealing with ghetto mentalities in a ghetto way ONLY results in unnecessary, unwanted drama anyhow, I chose to take the higher, more educated route and simply rate his "performance" poorly with both the company AND (yeppir) on Yelp, as well, for the whole world to see. I not only gave him the lowest of all rating from the texted Spectrum link sent to my phone after his departure that immediately followed, I sent proof of all that I am illustrating within this review IN VIDEO to the company! I'm sure Patrick didn't expect to be secretly videotaped while acting a complete, rude fool inside of a brand new customer's home, but that's just something that I ALWAYS do when service people are invited into MY place to watch my OWN back, in the case of a "he-said, she-said" incident where false accusations can come into play. I am a single Black man who lives alone so (being originally from NYC) I DO NOT TRUST ANYone by default, therefore you're not about to place me into some 'hood nonsense that I cannot EASILY get out of with bonafide proof!! I write this review to ultimately warn ANYone who chooses Spectrum home WiFi service from this particular store and is sent Mr. Patrick to set them up... that is, if they're idiotic enough to keep him on as an employee. Beware of that classless clown coming into your home because one day karma is most definitely going to come crashing down upon his crassness... and God forbid it's within YOUR household when it does. I'm sure that he will not change his unprofessional way that he treats their customers and will one day try "the wrong one" out there. Oh, what a hilarious news story that will be to see splash across the local news! The service is currently up and running just fine for me, thank God... but, still, don't say that you weren't warned how much of a headache it may be for you to get to that point. read more

I changed to spectrum mobile in January of 2023, I was quoted a price for a new phone since the one I had wouldn't work with there service. I sent in my old phone and paid $100. When they received my phone they said that IMEI number was used in different phones and I had to pay another $100. The phone they send me was a new Samsung Galaxy A53, it doesn't work with my bluetooth in my car. When I talk to someone they say that I sound like I am underwater, this has never happened with any other phone I ever used. After multiple times of trying to fix my phone they say they are sending me a new phone. The phone they sent me is a refurbished phone and they say they won't send me a new phone. They absolutely suck and their customer service is trash. Anyone who is on the fence to use spectrum shouldn't do it. read more

In a nutshell, horrible service, unfriendly, unprofessional, and was told to wait in a "queue" line of 12 people just to drop off equipment. Do better spectrum. Should have never closed the other local stores. read more