I dropped and broke my phone and went to this store for a replacement. I usually hate going to any…read moreVerizon store because of past experience but I was pleasantly surprised this time. I was assisted by Trevor, who was very knowledgeable and helped me switch out my phone. I went back several days later because I didn't like the phone that I picked and Trevor was there to assist again. Everything went very smoothly and I am very pleased with the service at this store.

The sales person put a $50 extended warranty on our bill with out disclosing it and charged my…read morecard. Only in reviewing the bill did I find it. When questioned she tried to hurry thru it stating it was standard. Ultimately she refunded it but the whole transaction was totally unethical. We will never use this location again.

Well, I can't speak for the entire staff at this location, but there is most definitely one…read moreabsolutely INCREDIBLE salesperson, Michael Kerekes! Mike goes above and beyond (and I don't use that term lightly) to ensure the customer is completely taken care of. I have been a loyal Verizon customer for over a decade and I promise you- if it wasn't for him, and him alone, I would have jumped ship year ONE. Although he gets ZERO commission/ credit/ recognition unless he's selling something, this angel will call customer service for me, figure out glitches in my iPhone, help me set up my internet, figure out billing discrepancies, and has even HAND DELIVERED a phone to my office- fully charged I might add. Thank you Michael for all that you've done, and continue to do for your clients. It doesn't go unnoticed!

Best Verizon experience around. They consultant and transfer the data to your new phone. Like the…read moreold Verizon corporate stores used to do.

Got my camera and screen replaced here for an insane price. By insane I mean way more than I've had…read moreto pay for a screen replacement. I've had 2 before and neither have been over 150 dollars. This one was 225. While they did a good job that price is weird. The camera lens replacement however was cheap but my camera is messed up. I tried to get it fixed and I was told I would have to pay. DO NOT RECOMMEND.

Wow!!! This place is awesome! My phone had difficulty charging. I was just sure I was going to…read moreneed the charging port replaced or worse yet...to buy a new phone. Walked in without an appointment and he fixed it for FREE!!!!! He said the charging port was just dirty and he did not feel right about charging me for it!!!!! Who even does that today? Nice, kind and over the top customer service. When I break my phone, this is where I'll go!!!

Great friendly service. Ultimately, I decided to go to batteries plus since their quote to replace…read moremy iPhone 11 battery was 40% less than ubreakifixit and that's for an apple oem battery too.

I would strongly discourage anyone from using uBreakiFix for MacBook repairs. In July 2025, I…read morebrought my MacBook in because the screen was broken, and I was charged over $500 for a replacement. After the repair, I noticed they did not install an authentic Apple screen. Instead, they used a cheap aftermarket screen that did not even include the MacBook logo branding that normally appears on startup. Only a few months later, the replacement screen completely failed. In November 2025, the computer suddenly shut off and the screen went black despite the laptop not being dropped, damaged, or mishandled in any way. It had mostly been sitting untouched. When I contacted the store, instead of taking responsibility or offering a reasonable solution, I was told that "MacBook cases can sometimes cause screen damage," which makes absolutely no sense considering the circumstances. For the amount of money they charge, customers should expect genuine parts, quality repairs, and accountability when something goes wrong. My experience was extremely disappointing, and I feel misled about the quality of the repair I paid for.

Based on my experience with this repair company when my smartphone needed repair…read more Techy checks off all the boxes in what I look for in a company and service. Well-rounded knowledge Polite (ie acknowledges a customer's presence even if involved in another task) Pleasant to work with even under trying circumstances Reasonable and fair pricing Wants your business - works from 10am to 11pm 7 days a week Will bend over backward to provide what is needed Well stocked store Honest Ethical You cannot go wrong going to this repair service. Walking out of the store, it is likely you'll have a smile on your face from your experience.

this phone repair store offered me the cheapest price for my broken iPhone 12. also they have all…read morekind of accessories

Always a great experience…read more This location stays busy both inside and out. Parking can get a bit hairy at times but I'm normally always in and out so I can just pull in front of the store for a quick drop off. I love that their self kiosk is always working so if you're doing Amazon returns or just dropping off pre labeled packages, you can skip the line and move on with your day. I've never used it but they do have the mailboxes if you're in need.

I had a really unpleasant and disappointing interaction today with one of the employees at this…read morelocation. In short, he was rude and unhelpful. While I was waiting in line to be helped, the person he was working with expressed that she did not expect her shipping cost to be so high and asked if there were less expensive options. His response was, "We're not the post office". She decided to go somewhere else. When it was my turn, he barely acknowledged me and only said in a harsh tone, "put it on the scale". My transaction was a simple drop-off so I just let it go and left, but I left annoyed and unsatisfied with the service I received. This is the second time I have witnessed this person act this way toward a customer, so I don't think is an isolated incident. I will no longer go to this store and I will also think twice before using UPS for my shipping needs. I'm sure there will be the standard response to this post from UPS stating that this is concerning and that they will endeavor to improve. In the end, I know that this will go nowhere with management and higher-ups who simply do not want to deal with issues like this, and really don't need to because they already have more business than they need.

I came here for an Amazon return. Everything was free. No label needed to be printed. Staff was…read morenice. Conveniently located near Harris teeter the bagel shop little Caesars and the nail salon. They also mail very heavy packages for anyone with that need.

The employee Ana telling my mother she needed to buy an additional box (wrong) then telling her she…read morecouldn't afford it (only $56), then Ana lying and saying she never said that has my blood boiling!! Also, being rude to an elderly man for no reason other than she could! Nastiness gets you no where! I highly suggest going to another location or even switching to another shipping store!

It seems like this location is hit or miss regarding service. I came on a "miss" day. We arrived…read morewith a package that we wanted to drop off. The gentleman at the desk said in a brusk tone, "You gotta a label?". No hello, no nothing. I replied by saying that he could be nice about it, and he just grunted (really). The Assistant Manager, Kory, came up, stared at me, and then said something to the effect that they are working on improving (paraphrasing). Kory said this with such emptiness and lack of sincerity that I responded with, "no, you won't". Kory's response was to say that "At this point I don't care what happens". It went downhill from there. I like to believe that all of the people working there today, including Kory, are better than this. It never hurts to be courteous and simply nice. Anyway, hopefully, you all will have a better experience. For what it's worth, I will not use Fedex again if at all possible.

Ugh, I'm so mad at *myself*, because I meant to do "the survey for Fedex" in, you know, the time…read morethat you're supposed to do these things... But life gets away from you, and you don't do that... So that survey expired. I hope FedEx reads this... Bottom Line: Isis is a *great* employee!!!!! At any rate, Isis at this Fedex, was a dream. She was a perfect employee. She was absolutely hospitable, helpful, kind. I live in Connecticut, but was going to fly into Greensboro to stay with my sister for a period of time. I literally called this FedEx store ahead of time to get some thing printed before I flew into town... I called up the FedEx store, spoke to Isis, she was able to help me with everything right away. Completely knowledgeable. Completely kind, helpful. She took customer service to the next level. She was the best. When I flew into town, I called and emailed to connect about everything... They say it's all set. So then I show up at the time they say everything is ready... Everything is printed, completely beautifully!!! I had brought in a poster frame to put in the printed poster that they printed... It all fit perfectly beautifully... Everyone at this location was totally supportive, kind, professional... It was really great to work with all of them. Everything went completely smoothly from start to finish! They are a really great team. As well, while it's a bit pricey, the quality of the print--an 24 x 36 -- is SUBURB. Pricey, but, worth it. And Isis is GREAT.