Customer Service is NULL, so we had moved to AT&T. After a couple years decided to move back. We…read morenoticed our billing was increasing exponentially; from activation fees, line charges (making no sense) they could not easily explain. Verizon lost my number. We were advised on 9/20/18 to call in and transfer number from one Verizon Account to a new account in my name (we combining two accounts together). Their call center, who by the way has the worse consistency not only between their agents, but also their managers. They will tell you the line is recorded for customer service, yet when you were told incorrectly and they even say you were told incorrectly, they cannot even find the person at times or records of the calls. Call Center advised to go to the store and create an account with a new line to receive a SIM card (as you can see the # they lost was not really a personal issue, but it gets better). Apparently you cannot move a number from one Verizon account to another until it's been 30 days (which is not what the 1st agent told us) The store had to call for "approval" even though the call center approved previously. The first agent approved, but we were disconnected during the call. Of course, receiving another agent on the callback, they declined the application, which the manager of that department couldn't even tell me who I spoke with the 1st time. No worries, we'll just put this new account in my husband's name, but had to call again for approval (?). At first, they had to locate him by name and social because the agent in the store wrote the number down wrong and this is where its better. After advising the guy in the store we re-wrote the application number from what the "core team" advised it really was (he was only one digit off). Anyway, this store representative provided the worse service he said "I've been here 15 years, I know what I'm doing". That is clearly not the case since you cannot even write an account number down correctly. The manager was no help either and basically told us our only options were prepaid. Call Center Managers are inconsistent. They will tell you they are all over the country, but every agent says they are all in South Carolina; why lie? The question is asked because they cannot tell you who the person was you spoke with last "I don't know where that agent is located, they are not at my location". Ok, that's fine, but we should have an escalation process, no? In addition, their training is NULL. They begin by explaining their policy and that they cannot make the update, but then will confirm they advised wrong the prior week. - How is this company able to maintain their business? I'm now a HAPPY T-Mobile customer; the cost less, have faster 4G service. Also, they a buying up old cell towers and replacing old radios from old carriers with their new technology and once completes will be one of if not the 1st to offer 5G. Verizon & AT&T are no longer the monopoly in this industry.

I prefer to use the Verizon store at Hanes Mall Blvd. They are pleasant, professional, and seem…read moreto genuinely care about the happiness of their phone customers. This is not the closest store to me. The University Store gets a thumbs down. The Hanes Mall Store is a thumbs up.

I always appreciate getting great customer service and today I received exceptional service at the…read moreT-Mobile store on E. Hanes Mill Road in Winston-Salem, NC. I want to sing the praises of Manager R.J. for his professionalism and kindness as he helped me and my mother with our issue. R.J. had some "difficult" customers, but he kept a cool demeanor and performed his service with a smile. I see why he is the manager. He is a great example of leadership for the other employees in the store. In addition, the store was clean and welcoming. Kudos and thank you R.J.! If you are a T-Mobile customer or searching for mobile service, I highly recommend you stop by and see R.J. and his team. When you go by, tell them Kindra Speech sent ya.

The store present location is okay and the new workers are polite and understanding. But the…read morecompany itself is a "RIP OzGF". Too many hidden fees,overcharging and too slow in service.

The employees act like they hate their job but at least they don't have to work outside, I wonder…read moreif they're only getting paid $2 an hour like I do as a bartender. There was no sense of willingness to help or acknowledge anyone that walked in. This reminds me of a place that employees would probably go behind the one-way mirror and laugh at people and post them on social media.

This review is mainly for Spectrum as a company, but If you have any other option I'd recommend…read morethem instead, I have the best internet package available and my games lag constantly, I understand spectrum isn't real fiber because the upload and download speeds aren't synchronous, but this is pathetic. We're going back to REAL fiber with AT&T, Spectrum BLOWS! I knew I should've never tried them out.

Dropped calls & No service !! You have service and 3 Bars & then No Service. Dropped Calls !!…read more Not Cool at all. Customer service is absolutely No Help. "Unbelievable ".

From the owner: Visit the T-Mobile store in Winston-Salem and discover America's largest, fastest, and most…read morereliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 5705 University Pkwy can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.