They are so honest and .kind.when it comes to decided what to buy. Mario and the team are the…read morebest. Thanks

Damaged my wheel when I ask the guy, he said this is normal ?? One of the guy was fighting the…read morewheel taking it off. The machine got stuck.

I was very pleased. I originally took my car in for an oil change after purchasing a voucher on…read moreGroupon. They discovered that my brakes were all but gone. They replaced them the same day. They were also very friendly and worked with me to reduce the cost.

Josh always goes above and beyond to make sure the customers are taken care of in a timely manner!…read moreThe whole team is very caring, thorough, and efficient! I greatly appreciate them taking care of my car over the past few years!

This location is AMAZING. I had an alert for tire pressure. Andres, quickly greeted me as I come…read morein and let me know he will be with me once he was done with his existing customer. Acknowledging me when I first came in, was a big plus for me. That is a lost art in customer service these days. As promise once he was done, we immediately went to my car. I let him know what was going on & what I had experienced. He explained there could be a variety of reasons, but stated he will look into it right away and advise me to sit in the waiting area while he checked on my tires. After a short while later, he came to me explain everything. He did such as adding air to my tires explained.Sometimes they fluctuate with weather changes and recommended a possible wheel alignment, if the problem persists. His patience and kindness with me stood out more than anything so I felt compelled to write this review

I had my tires replaced here about a year ago, and recently I got a nail in one of them. I sent my…read moregirlfriend in to get it patched, and she was told it would be a 2-3 hour wait just for a simple nail repair. After waiting that long, they ended up saying they couldn't patch the tire because the tread was too low. The tread is clearly still good--well over 50% left--so the explanation didn't really make sense. The service was frustrating and felt like a waste of time for something that should've been a quick fix. Only reason I'm giving two stars instead of one is because the manager did step in and apologize on behalf of the employee she was dealing with.

We brought our car in for a routine oil change and rotation…read more After they got started, Josh, the manager, called to tell us that there was a special canister from the manufacturer for the oil filter required. He not only ordered it but comped us the extra charge a lesser shop no doubt would've stuck us with. Though it took a while for the special part to get to the shop, we're glad Josh didn't simply send us to the dealer, reschedule the appointment or even charge us extra. We'll be back for future service!

I wanted to give a special thanks to Joshua (Josh) at this location for exceeding my expectations…read morewith the alignment service for my GLK. The location is clean and comfy with ample parking (and a lot to do in the area in case you wait from Panera to Marshalls and a mall across the street). Service was prompt and as soon as I entered the location, it took only moments before I was greeted and assisted. The entire staff was great! However, specifically Josh, the manager, went above and beyond to make me feel like a valued customer and explained things in detail and efficiently. Great price, great quality and I will only use this location moving forward thanks again Josh!

My Tesla Model 3 20" wheel had a slow leak after traveling down here on a road trip. Took it to a…read moretire shop for a patch and they found out there was a small crack on the inside rim instead. They quoted me $350 to send the wheel for a weld/repair or $950 for a refurb oem. After reaching out to several shops a few of them who couldn't do the repair recommended American Factory Wheel. I gave them a call to see if I could do same day even though it was afternoon already. The person who picked up the phone was very nice and told me the soonest would be the next day morning and I could book through their website. As soon as I hung up I immediately received a text with a quote and link. Booking through their website was fast and easy. Came in today for my 9:30am appointment and Darren helped check me in, drove it into the shop and within a few minutes confirmed the crack is repairable with a cash/card quote and about 2 hour turnaround. They finished at 11:20 just under 2 hours. Cost was $242 OTD with card. Easy, fast, great service, good price

This review is a bit late, BUT well-deserved. When I worked for a large exotic automotive…read morecollection, this is one of 2 companies that we would use for wheel repair, and that is because they are very thorough, the repairs are structurally safe, and the quality of work has you wondering if your wheel was ever even damaged. These guys are honest and reputable, and I'd recommend them time and time again! I've recommended them to many of my friends and neighbors. If our garage could trust this company with repairs on wheels off of very rare [irreplaceable] exotic car wheels, you can rest assured that you can trust them, as well!

Great customer care, plenty of different tire brands to choose from, and timely service! The…read moreservice manager, Joshua, has been very helpful in getting me the best tires for my car within the budget I was happy with! Joshua is a great asset to this local Firestone store in Santee! Very friendly and knowledgeable guy who always goes the extra mile to help customers! I wish him all the best and hope he gets to stay at this Santee store (92071) for years to come! He was able to get the best tires at the price, which I was totally happy with for my 2014 blue Mustang!

The Good: Points for being fast. I replaced four tires and got wheel alignment for a little over…read moretwo hours. Some understanding during our communication when I pointed out a price discrepancy. The Bad: Nickel and diming. I've been going to Firestones since 1999 and every location I've gone to just applies all the active, applicable coupons. No games. It's why I've kept coming back even though the prices have steadily gone up (it's gone up to $270!). This location did not do that. I bought 4 destination tires, which has a coupon for a $70 discount. Because I spent over $600, another $100 was deducted. Because I bought the wheel alignment, there was a coupon for a $40 discount. Total discount: $210. Josh initially applied only a $40 discount to the tires. When I showed him the $70 coupon, he was about to say something but ended up just applying the the $70 coupon. He then indicated that he applied the extra $30 off. When I picked up the car, I was told I would get an email with the invoice and Josh indicated again that the extra $30 was applied. The following day I called for the invoice and saw the invoice only reflected $180 off. I called Firestone and spoke to someone who put me on hold for about 10 minutes then transferred me to Josh. When I pointed out the discrepancy, he stated that he applied the extra $30 discount by removing a TPMS Valve Kit charge, which was $30. There was no reference to this TPMS Valve Kit Charge on the invoice. I told him that this was not reflected anywhere on the invoice and asked how a customer would know that there was an accurate deduction when there was no reference to this charge that was removed and instead said a $180 discount was applied. When I asked why he applied the $40 coupon instead of the accurate $70 coupon, he did not have an answer and just said he would send a different invoice to show what he did. Josh then emailed a separate invoice that looked like it was made on the spot that applied two "PRT-DISC Customer Expectation Discount (Promise not met)" discounts totaling $140 and the TPMS Valve Kit Charge for $28 ($7 for each tire), which was not discounted and therefore made the invoice $30 higher. I thanked him for the explanation but noted it caused me to waste my time because he never explained what he was doing in the shop or on an invoice and I, instead, had to call because it looked like I had been cheated $30. He replied that he hoped he would get the benefit of the doubt that he was being honest and I responded that this isn't a reflection of my thoughts on his character but no one gets the benefit of the doubt. We're strangers making a transaction, this is why invoices exist. He then said he had to do it this way because could not apply the correct $70 coupon because he had already entered the $40 coupon in the system and that he went above and beyond for me. I explained he didn't do anything more than he was supposed to do: apply the applicable discounts and accurately process the transaction. If we're being 100% accurate, he didn't do these things or even explain what happened until I called, which is why I wasn't happy with the experience.

Went here for an estimate. Amazing service. Toby went out of his way to find me tires. When he…read moredidn't have what I was looking for, he referred me to another place who would be able to take care of me. Extremely helpful and honest.

Excellent service and prices. Came in for a new tire and it took no longer than 20 min. Recommended…read more100%.

Yes just as bad as the other reviewer. Brought my in for simple tires and all of a sudden I need…read morethousands of dollars of work. Pretty sure they caused the problem. 0/10 would not recommend. So they have multiple business listings on Yelp probably to distract you from the negative reviews

Called the day before and was given a price on a specific tire. Was also quoted for an alignment…read moreand the prices seemed right. Took the truck in and left it for them. They installed the wrong tires. They said we needed $1900 worth of bearing and king pins to be replaced to do the alignment. They also put two big dents in our hubcaps when the put them back on. We took the truck to another mechanic for a second opion and was told there was no "play" in the pins or bearings so they did not need to be replaced. We were going to replace 6 tires on our RV but we won't be bringing anything to them now.