I've been coming here for a while. The customer service is terrible and the workers barely speak…read moreEnglish. But that's not really an Issue. The old laundry machines washed the close very clean and they used to wash them for longer then 40 minutes. Now they've completely replaced the washers and the dryers. But I've noticed that each of them have different times even though they are on the same setting. Also they prewash half of the time so which is terrible. And I noticed it will say like 34 mins but then I set up a timer on my phone because I noticed it cuts down on the time which is very odd. These new machines are terrible. The washers suck. I also told the lady that worked here and she ain't seem to care.

This is by far the worst business I've ever been to. From the staff laziness to the frustration…read morewhen the washing machines stop working. One of the washers failed while my clothes were inside and staff actually asked me to come back tomorrow. NO! I told them to call the owner or call a service company and get my clothes out. They refused because "the owner lives in Virginia." Why do I care? You're here to provide a service. Something needs to be fixed so fix it. It's absolutely ridiculous to ask a customer to come back the next day to pick up their belongings. Now staff is treating me like crap because I'm asking for my things. It is not my fault their machine broke and I shouldn't be asked such an unreasonable request. I'll post more once I know the outcome... Edit: they believe they can get the washer door open. They claim the washer is fine but the timer is off. However, I stood in front of it for over an hour and never saw any soap released into the washer. I requested they pay for it to be rewashed in a machine that works and they said no. Got the door open and said she wasn't paying to wash it again. I said you better ask your boss. Sure enough he told her to pay for it I will NEVER come here again. A customer shouldn't be treated like crap because one of their machines failed. But if you need to cash a check and pick up a knock off coach bag, this is the place to go... Edit: I watched as they did drop off services and they literally washed this woman's clothes (lights, darks, sheets, towels, etc.) all in one load. WHO TF DOES THAT!?!

Depending on the day and time you can find less busy times. They keep the machines clean. Prices to…read morewash fairly competitve. Finally they are close to a Dollar Tree in the event yo need to purchase detergent and dryer sheets.

They made it easy. They picked the laundry, and the special instructions were followedread more

The laundromat has everything in Spanish on the machines. You cannot read what the prompts are…read more In addition to that, the workers do not speak English. The cost to wash is extremely high compared to neighboring laundromats. $10.69 for a 62lbs. They have no hot water despite of changing the setting to hot. The water still comes out cold.

Clean establishment, well lighted, lots of parking and a friendly staff. They offer big dryers for…read moreyour large, bulky comforters or blankets. I have been going to this establishment since it opened!

American Mega Laundromat has been a life and sanity saver for me…read more I've been using American Mega Laundromat for years, and they've consistently provided excellent service. Since becoming a single mom, their pickup and fold service has become an absolute game changer for me. I work full-time and juggle my toddler's busy schedule, so finding time for laundry can be tough -- but they make it effortless... not to mention my laundry feels clean! I've used Rinse but American Mega is way better. The staff is always kind, professional, and reliable. A special shoutout to Tony, the delivery driver -- he's incredibly courteous and always goes the extra mile. It's rare to find a business that treats customers like family, but American Mega Laundromat truly does. If you're looking for a trustworthy, convenient laundry service with amazing people behind it, I can't recommend them enough!

I have been using American Mega Laundry services for maybe a decade? I have a disability that…read moremakes keeping up with the laundry and life difficult. Jackie, Irene, and Lupita have kept track of all my clothes (and my kids' clothes), folded them with care, and returned them so quickly for years! I never have to worry about losing something. When the clothes come back I feel like I have a new lease on life. Mr. Tony picks up and delivers promptly and with kindness. I feel like he's become an extended family member, because he makes my life work!

This laundromat was okay. I was able to get done what I needed to and there was ample parking. It…read morecould stand to be cleaner but with the traffic I guess they would be cleaning it all day.

I used 2 Mega Load washers to wash winter blankets and 1 superload washer to wash a lighter weight…read morehalf blanket and two zip on covers for oversize two foam wedge pillows. There were no signs on the machine over the machines or anywhere near the machines with intructions showing which of the 4 openings on top of the machines was for detergent, which was for fabric softner or when to add the fabric softner. After the machines got started, there were moving pictures on the machines with arrows that pointed down into what I think was the machine tub, another time pointing up but I didn't know for what.

Great communication, excellent pick up service, drop-off is a breeze!…read moreLaundry is perfectly folded and had a clean, light scent.

Lost half my clothes the first time using this service. Just got off the phone with "customer…read moreservice" and their solution is for me to file a claim where I send them pictures of my missing items. I don't know about you, but I don't have pictures of my socks and bras. And I don't make it a habit of taking pictures of the clothes in my hamper. When pressed, she said the company has photos they can use to find my items. If a representative bothers to respond to this review, don't believe anything they have to say about this being an anomaly. My clothes were delivered last night, yet when I texted customer service about my missing items, I got this form response: "Hi Crystal - I'm so sorry to hear about the issue with your order. To help us assess and resolve quickly, we'll need a bit more information. If your order was delivered in the last 14 days, please complete our simple claims form here: www.rinse.com/customers/claim. Please include: 1) Photos of the items 2) A link to where the item (or comparable) can be purchased online. If it has been more than 14 days, you can send this information here and we'll open a claim for you. Thank you - we're here to help." So you lose people's clothes often enough to have a canned response ready??? Do NOT use these people. I don't know where to begin replacing these items. I'm so glad I didn't let them dry clean my custom-made items. My next stop is the Better Business Bureau. Rinse should not be in business. Shame on you.

Horrible customer service. No indicators that machines don't work and then they won't add time to…read morereimburse you.

You can never get in contact with anyone in the laundromat, you can get any information. The person…read morewho opens the laundromat NEVER comes on time. The place has to open at 6 A.M. but the employee comes with she wants. I don't recommend this place. The employee also leaves the place out of no where, there no one to talk to most of the time. There's two women working here, the one that's a plus size woman is the rudest person i've ever seen. she talks to elderly like they're nothing, mothers as well. There are other laundromats that are better than this place. I don't recommend. if i could give ZERO stars I would.