This Shell station was conveniently located on Richmond Road in the direction I was traveling. I'm…read morepretty lazy when it comes to gassing up, so those are the prerequisites for any gas station visit. I won't make a left turn. I ran through three cards before the machine actually accepted one. It kept saying they were invalid or rejected, and there was a sign on the door that the person had stepped away for five minutes. Fortunately it finally worked, a receipt was printed, and I was on my way. Prices seemed average. Not much else to report!

I was surprised that this Shell wasn't on the map!…read more This shell is in a very convienent area off of Richmond Rd. The guy being the counter which I assume was the manager or owner was informative and kind. All of their gas pumps work and the outside of the building looks historic which is a pretty cool look! If I'm back in the area soon and need gas I'll certainly be back :)

Managed to catch the grand opening, all of the staff were super friendly, the store looks great! So…read morehappy to have another Wawa closer to my house!

The employees here were friendly and helpful. I bought the $5 limited time breakfast meal and…read moredidn't know you don't order it on the kiosk. It's a grab and go thing, except when ordering iced coffee instead of hot coffee. The guy making the iced coffees was super helpful! The only bad thing was the croissant sandwich was a bit burnt.

Caucasian young man w/acne was VERY RUDE!!! I went by on 5/6 @ 5:50 and expected to be in & out…read moresince it was only me & 1 other car. No-he told me he was getting ready to turn over to his co-worker that wasn't here yet. Didn't need to know, but I had cash ($20-$5-$1=$26) He told me that he didn't know what to tell me- go to another station. When asked how long it will take-he went off. Being disabled, I'm trying to handle things as quickly as possible. He loudly yelled at me "Goodbye Ma'am". I was livid!! I told him it's not what you say, but how you say it. His attitude was truly uncalled for. He may need an updated c/s class because he has forgotten all the bullet points. If c/s is bad & people don't frequent that location-it may be necessary to cut hrs or lay off people. He should think about this next time he disrespects another customer!!

Several gas pumps not working. Seemed clean, but the gas pumped in teeny increments of about 15-30…read morecents at a time and would click off. I repeated the process to get about $4 and left. My tank was on empty, so I wish the pump worked properly! Agh!

This is the best seven eleven ever the Indian manger I think his name is kinchit he is the best…read morehe's always so nice and he even gave me a free ice cream payed for me he's the nicest cashier ever im always coming here

I don't recommend this place! I was there today with my 3 years old daughter and asked for restroom…read morefor her. They told me we can't use it! What?!? At gas station customers can't use a restroom??? What a horrible customer service! I'll never stop there again!

This 711 has very poor management, I paid a Verizon bill it never went through the Manger cussed at…read moreme and I reported it to corporate, he then called me and apologized and was willing to give me my money back, I went to the store when I got off he changed his mind and chose not to refund me, it's not so much about the money because I told him I was going to take a loss, but why waste my time to come by the the when you and your lap Dog who was speaking for you, Never intended on the refund anyway. Very poor management I will never come to that store again.

Now I know why the 711 has two stars I walk into deposit money on my card. I said I want $40 on it…read more I handed her 60 she looks at me like I'm stupid. The app says that it's gonna charge me a dollar so I'm expecting to pay 41 so the lady is sitting there arguing with me like a child Not giving me my money back because she's asking why I gave her 40 if I wanted $40 on my card like what kind of idiocy are we dealing with here? It didn't matter of $39 is in my card. I gave you 40 complete the transaction and give me my receipt but no, she insisted on keep asking me a question holding in the lineup when I answered her question like literally six times while showing her that the app says it's gonna charge a dollar so once again I was expecting to pay $41 And then I start raising my voice because she's not getting it and she still has my money in her hand, just give me my 20 and I'll be gone, but this is this is why they have poor ratings because they're not very smart people. All you had to do was say how it works not keep asking me why I gave you 60 lol I know it doesn't take much intelligence to work at 7:11 but come on now.

Great service. Easy to purchase…read more Customer service excellent service Very reasonable prices After a long trip ride very conveniently located

This Shell location could use a bit of love on the outside, but it is accompanied by excellent…read morecustomer service! My experience he was with their gas pump outside mostly. The buttons on it were not responding. It actually made me cancel my purchase 3 times because of how slow it was registering my inputs. Since then I have been informed that they will be making improvements to this inconvenience in the near future! Don't let that minor mishap make you stay away, because the people working here are great and will do whatever it takes for you to have a good experience. Gas prices were competitive with the surrounding area, but overall they are slightly higher in Williamsburg than they are a bit farther South.

I bought an item for $2.99 to buy a soda, with tax it cane to $3.02 only had three singles. The…read moregive- penny take-penny tray was empty. The cashier didnt budge. Had to take out a bigger bill to cover 2 cents. I counted the coins when i got in the car, it wasnt correct change. I'll always remember that customer service experience.

This place has the WORST customer service in the area by far. treat people terrible, rude as hell,…read moreand its not just one person. The manager Emmit, the cashier Tammy and Debra. just crazy the way so many people have complained about the service and they still have the same people managing it. who owns this place??

I love 7/11. This…read morewas your average 7/11 experience but the lady at the register was super dooper nice and the bananas were fresh. Would recommend a stop by

Stopped at this gas station to fill up our gas tank and to wash our windows. The station was easy…read moreto access off/on the road, had a sufficient number of pumps, and the price was competitive. However, two of us, strangers from different cars, were unable to wash our windshields because the canisters at EVERY pump did not have washing solution. They did have dry squeegees but no solution. Some of the canisters had trash in them.