Wonderful experience, fast and friendly. Everyone working here is awesome. It's so rare to go…read moresomewhere with where everyone is positive, upbeat and helpful!

I've been coming to this location for oil changes and other services for some time and have…read moregenerally had positive experiences. During my most recent visit, the employee who assisted me directly was professional, courteous, and helpful. Unfortunately, another employee, who was not involved in servicing my vehicle, made comments that left a negative impression. While I was checking out, he laughed and remarked that my tires were "bald." No one who actually inspected or worked on my vehicle had discussed any tire concerns with me, so the comment felt unnecessary and unprofessional. As I was carefully exiting the shop, the same employee called out, "Yeah, make sure you don't hit anything on your way out!" and continued laughing. Whether intended as a joke or not, the comment came across as condescending. Getting vehicle service can already feel intimidating, especially as a woman, and one of the reasons I've continued coming here is that I've never felt talked down to or made to feel uninformed about my vehicle. This was the first time I've left feeling that way. It's disappointing that one employee's behavior overshadowed what was otherwise a positive service experience. Because of this interaction, I'll be taking my business elsewhere in the future.

This is my second time at Reliable Auto for a state inspection. First, the young ladies are…read moreextremely kind and deliver excellent customer service. They are always a pleasure. I didn't have a copy of my insurance card; the young lady was kind enough to print a copy for me from my online policy. I had a daytime running light that had been out of service for weeks. I fully expected to pay for that in addition to the cost of inspection. Apparently the wiring was loose so I was not charged. In today's environment that level of honesty is extraordinary. I will continue to patronise Reliable Auto and recommend them to everyone I know!

I am very unhappy with this place. I brought my car in for what should have been a minor repair,…read morebut instead I was charged $159 for what felt like a bogus diagnostic test. The biggest issue, however, is their customer service. They rarely return phone calls, making it extremely frustrating to get updates or schedule service. Poor communication and unexpected charges have made this a disappointing experience. I would not recommend this shop, be careful.

In 2025 I had a bunch of terrible experiences with mechanics that tried to screw me over and charge…read moreme a ton of money but I'm happy to say this was not my experience here. The service at 1939 Auto was very honest and transparent. Even though they were not able to service my car because it required further analysis from a dealership, I was still amazed by their customer service and patience with me. If I have any other car issues I will definitely be bringing my car back!

The mechanics clearly know their work, and the results were great. Waiting longer than planned was…read morea bit inconvenient, but overall the service was reliable.

The customer service here is great, the people were very respectful and they were very resourceful…read moreand helped quickly figure out the problem, They have great tire server and they did it quickly all for free too, i appreciate these guys and would def come back again.

Please go somewhere else and save your money!! I went to…read moreget my AC fixed, paid over 800 and my AC still blew hot air when they gave it back to me. Even better they gave it back with a horrible squeaking sound coming from the belt that was not there before. The "mechanic" claimed that it needed to be seen by an electrician and that he'd have to hook it up to some crazy devices to determine the problem which I'm sure he planned to charge me extra for. Once I told this to my boyfriend, he said it was my relay instantly. We replaced it and now my AC works. A relay is $10 btw. Don't be an idiot like me and waste your money with these guys. They will attempt to scam you at every turn. I will never be back. Attached a photo of the vehicle check that they never did as well. Had the nerve to give me the blank paper. Class acts.

The staff at Central Auto service saved the day at 5pm on a Friday when they could have told us…read more"sorry, we can't help you until tomorrow". We had taken our Kia Sorrento for an oil change while visiting the Albany area. It needed 6 quarts of oil to complete. We thought they probably forgot to reset the Oil Change indicator message afterwards so we reset it. Three days later, started getting dashboard messages for oil low, then today red check engine light. We did not see any visible signs of a leak but dash warnings were glaring. Looked up Yelp reviews for most reputable place and it said Central Auto service. They were closing soon but said bring it in. Sure enough, when they checked the dipstick it was dry, no oil. They removed the engine guard panel and oil began spilling out everywhere. The previous place had used the wrong size seal. I was hours away from seizing my engine. They let me take videos of the entire process so I can send back to previous service center for reimbursement. I can't thank this place enough for saving my car and my weekend as I need to travel out of state tomorrow. I highly recommend Central Auto for their honesty, transparency and help

Several things off about this place. I came in for a routine tire alignment and oil change and I…read morewas quoted $225 by a woman. They said it would take about 90 minutes and it was ready on time. However, when I went up to pay, there was now a gentleman quoting me $210. Great okay. I swipe my card and go on my way without realizing that they charged me $229. I call when I get home and explain the discrepancy. The woman responded and said "sure can you come in?" I thought it was plausible I would get the additional money back but when I get there she said "oh it's because we charge 3% on credit card payments" which is a crazy statement because I used a DEBIT card, they did more than a 3% fee and they couldn't tell me that on the phone before I wasted 30 minutes? This place is a joke, you're better off going somewhere else.

Highly recommend this place! I came by without an appointment and Kevin helped me get an affordable…read morenew set of tires. He and the team were professional, transparent, and accommodating. Fair pricing, honest service, and excellent customer care.

Place is jokes tell you 1 hour it took 6 to change 1 tire!!!!! Will definitely not recommend to…read moreanyone

Do not go here if you want to be honestly treated. They've tried to rip me off, several of my…read morefriends and are notorious for asking for unnecessary repairs when doing state inspections.

Took my car here to get inspected. I had bought it the day before. It is an older car in great…read morecondition with 35,000 miles on it. Wayne's told me I would need close to $2,000 in repairs to pass inspection. Took it somewhere else and paid a couple hundred dollars to fix simple repairs (gas cap replacement, new windshield wipers). The worst part was how mean and condescending the bald guy was to me. Before even looking at the car, the guy started laying into me, telling me I had bought a lemon, that the car wasn't worth $1000, that I had been scammed, etc, just based on seeing that my car was older. I've now driven the car for thousands of miles without issue. It's the best car I've ever owned.

Went to Ken's for an inspection. Dropped off at 10am and had my car back by 1pm. Fair price and…read moregreat customer service. I had previously went to PepBoys for an inspection and they were very critical and ended up charging $2000 if I wanted make the fixes to pass inspection. I spent just over $100 at Ken's on the inspection, the sticker, and new window wipers. Would 100% recommend

After coming here for 4 years for their overpriced and deceptive services, I'm taking my business…read moreelsewhere from now on. Granted that I don't know much about cars, I initially trusted the highly rated google reviews on this place since they seem to be run by honest people who are trustworthy. I really should've trusted my guts after my car's AC suddenly stopped working after taking it in for a yearly inspection here a couple of years ago, but I kept coming back in hopes that it was just a one-time thing (when I took the car back to have them take a look at it after that incident, they claimed the issue was not reproducible that there's nothing wrong with it. As if by magic, my AC suddenly worked after I picked up my car from them). This year, I dropped my car off with them for the yearly inspection and oil change (each of those services cost at least $100 btw). I was pretty busy at work when they texted me several images of my car tire. When asked if it needed a change, I was told it's highly recommended but not needed to pass the inspection. On the other hand, since I just replaced my car battery, I needed to drive my car in order to generate sufficient emissions data for the inspection. When I called them to ask about the tire issue on the phone, I was also told that the tires would only last around 25 more miles before they gave out. Since I don't wanna risk having a flat/blown out tires, I asked them to give me the quote for the cost of the tires. On the phone, they mentioned a set would be around $621. I thought it sounded a bit expensive, but after checking online, it seems like a reasonable range so I proceeded with it. They later sent me a text that all services (oil change + state inspection + 3 tires) would cost around $840. Mind you, whenever someone mentions a set of tires, one would assume they meant the entire set of 4 tires unless you're driving a tricycle. I didn't pay much attention to the part where they mentioned 3 tires since I thought it was a typo. Nope. I was fooled. They REALLY meant the change was only for a set of 3 tires. Since I picked up my car at the end of a workday, I didn't have much energy left for anything else than to just get home and rest. Granted that I've been going to this place for the past 4 years, I also thought that my loyalty to them would allow me to trust them with a high level of service. To hell with that expectation since none of the following were provided on the day I picked up the car: 1) the digital invoice (they link they sent on the day of service did NOT work), 2) the physical copy of the invoice, 3) the information on the tires' warranty, which they claimed verbally was only 6 months from the date of service or based on the tires' thread life, and 4) the safety inspection results. Before I picked up my car, I looked up Yokohama tire's website (the manufacturer of the kind I purchased), and it clearly states that they offer a warranty up to 65,000 mile and a 30-day trial satisfaction guarantee. After mentioning this to Ken's Auto on the call, they said that guarantee is only applicable if I were to 1) purchase 4 tires, and 2) submit the claim on my own on Yokohama's website. Granted that I last changed all 4 of my tires at Costco at the same time, I fail to understand why they'd only change only 3 of them ESPECIALLY if it would limit me from being able to get the manufacturer's warranty honored. Any automotive resources would also tell you the replacing either a set of 2 tires (front-wheel drive) or 4 tires (all wheel drive) simultaneously would be optimal to prevent uneven wear and tear and maintain balanced handling. This place has snake oil dripping down their teeth when they mentioned that the last tire didn't need to be replaced since it's still in good working condition and that I'm being charged fairly since I wouldn't be able to find a business that'd install my tires without charging for the labor costs (hello, Costco does this ALL the time). The part that pissed me off the most was how gaslighting they were about all the things they mentioned on the phone call and texts as follows: 1) they claimed they never told me my tires would only last 25 more miles, and 2) they claimed they DID inform me that I'd be charged for 3 tires by the 3 text images (despite the fact that they look like they're pictures of the same tire but from a slightly different angle) as well as on the phone (a complete lie). If you're looking for an honest and trustworthy car shop, this place isn't it. Keep looking elsewhere and save your money. Update: In response to Ken L.'s reply, I'd like to clarify that the estimates were provided AFTER the complaint call. The link to the invoice on the date of the service only says to "contact the shop to reshare the link". I was probably put on blast/speaker by the business during the complaint call rather than when the original conversation concerning the tires issue and pricing. So much for customer service...