My friends and I were traveling in this area when her car's check engine light started flashing and…read moreher car started shaking. We went to an AutoZone who recommended them but there were no guarantees it would get done that day since it was a Sunday and they were the only place open. They are located at the end of a neighborhood and were servicing 4-5 customers before us, but they were able to get to it that day. Turns out, it was a rats nest in my friends car and they were chewing on various connectors that were causing misfires. While it was such a random occurrence and a bad situation, this mechanic was very friendly and quoted extremely fair prices to resolve her issues. The prices were much fairer than anything I've seen in my own mechanic, and they work very quickly. They were able to clear out the nest that same day and are just waiting to get some parts when the dealership opens today. Overall, great service!!

I was vacationing in Gatlingburg and Monday April 27,2026 late in the afternoon, I was in the Cove…read moreand my car's engine light came on and my dashboard was showing traction off and reduced power. I made it out of the Cove and stopped in Townsend trying to decide what I needed to do. I finally decided to try to make it back to Gatlingburg which I did. On Tuesday morning I got up and drove to Pigeon Forge and had a diagnostic done at O'Reilly which showed it was Coil F which means Coil 6. I then decided to get a second reading so went to Auto Zone and they got the same reading. A guy there then recommended and gave me a card for Carr's. In the mean time I had called my local mechanic from 3 hrs away and sent him the readings from both places which was identical. It said it sounded like he was probably mis firing which the guy at Auto Zone had also said. He advised me to try to get it fixed even though he was worried that some one would take advantage of me since I was a woman alone and from out of town. I called Carr's to see if they couldn't could help me. They said yes, but they probably wouldn't be able to get it done That afternoon, it would probably be the next day. I took my car there arriving approx 2:00 pm April 28th. I was astounded by one of the wrecker guy that was at the front was mouthing about how sorry one of their competitor wreckers were and how slow they were. I didn't like that. It was so unprofessional. The girl at the front desk took my info and even took us to get a rental car. She was very nice. After getting the rental we headed for the mountains thinking it would be the next day before we head from them. We were at this point without phone service. When we got phone service it was 5:05pm and I saw we had received a voice mail at 3:11 pm that the car was ready. I was shocked. Needless to say they were closed until 8:00 am the next Morning April 28th. At 8:05 I called to make sure the car was ready and it was. I went to pick it up and even though I was shocked at the high cost I paid and we left. We trustingly thought everything would be fine. We went towards the mountains again and drove only 20 to 25 miles and the same diagnostics appeared again. I was so frustrated and got to thinking that wait a minute!! They charged me for three hours labor and it was only an hour and 15 minute between the time is left my car and the time they called me back. There was no way they worked on it 3 hours. Plus they had charged me $130 for a a coil that cost $109. I called to tell them my car was not fixed and it had the same diagnostic they claimed to have fixed. That they had stolen from me once but they would not get another chance to. They made no comment. My ticket they gave me showed they had put a number 6 coil on. I just took it easy and made it back home to my mechanic. He checked everything out and They had not put a #6 coil on. They had moved the #2 and put a Coil on the #4. He said what they did could have been done in 5 minutes. Why the even messed with the #2 & #4 we do not know. Please don't trust you vehicle or money to these crooks. They are unreliable. My car is now fixed correctly and running perfect at a cost of little more than a $100.

WOW, AN HONEST auto repair shop!! My wife and I are retired…read moreand need to watch what we spend, so we haven't had cruise control working on our car since we bought it a couple months ago. I called around looking to get it fixed before a trip we've been planning, and they were the first shop that told me that they could "probably" get it fixed for us. Their initial diagnostic fee for this was just $75. We dropped it off and when they called us back and said the repair was simple and easy they were only going to charge us for the simple repair, and that no parts were needed other than some new wiring. They could have charged us hundreds and told us something major was wrong, but they were honest and fixed only what was wrong, and didn't carge for something they didn't do. THANKS SO MUCH! 5 STARS!

Great place! Husband and wife shop. Simply put, a fair price for honest work. There is no upsell or…read morenickel and diming. Good people

We asked them to remove the Freon and they did that so I was happy but then Once my partner changed…read moreout the compressor and we dropped it off to be filled up we asked them to load it with Freon. He didn't call me to ask my put a relay in and he went ahead and did it and then charged 3x the price for the part and a lot of extra time for labor. A job that should have been $50 was $150, and he didn't even call to ask me. Just did it. This was frustrating.

Always fixed right! We have 2 Honda Odysseys (2007,2019)! They do all our work! Always satisfied!…read more They know Hondas!

I feel confident when I drop my vehicle off at Fred's that the exact work requested is completed to…read moresatisfaction. Furthermore, they are not likely to recommend unnecessary work to drive the final price up, which is a practice that seems all too common place today. Fred's Alignment does more than just alignments; I typically have my Toyota 4 Runner's break pads replaced and oil changed there. The price for these services is extremely price competitive. If you live in the Forth and Gill, Down Town, or East Knoxville areas, you owe it to yourself and your vehicle to take it there for service or repair.

Had tools and air compressor stolen out of work vehicle. Owner wont return calls. Front desk lady…read morevery rude. Had to take van back a 2nd day to get redone, wasn't fixed correctly the forst time. Thieves work there!!! Don't recommend!!!!

What was supposed to be a two-week repair turned into over two months of delays, mistakes, repeat…read morerepairs, and frustration. I took my Tesla to Harper Collision only because Tesla referred them as the local preferred body shop after road debris damage. The original work included windshield and headlight replacement plus repainting multiple areas. The windshield caused a major delay because Harper didn't open a ticket with Tesla to investigate the shipping issue until I specifically asked them to. When I finally went to pick up the car, I immediately noticed unrepaired damage along the sides before I even got in. I reported it to Amy, which led to another estimate, insurance supplement, and more paint work. The car also still had residue and debris from the repairs and hadn't been properly cleaned. Manager Austin later called and was extremely defensive, shifting responsibility onto me instead of simply acknowledging the missed damage. He even checked security footage to confirm I hadn't driven away before reporting it. During the second round of repairs, they accidentally broke my driver's side window. They said no local Tesla location had one in stock, so I called around myself, found two in Chattanooga, and offered to pick one up. They declined; a window was later overnighted from Nashville. When I picked the car up again the paint was about 99% acceptable, and I was too tired to keep fighting over the remaining imperfections. But the problems still weren't over. The driver's door speaker hadn't been reinstalled correctly and was rattling, so I had to take it back in. On the drive home I discovered the cameras hadn't been properly calibrated, which affected the driver-assistance features and nearly caused an accident. Back to Harper again after that visit they returned the car still in Service Mode. I still occasionally hear what sounds like broken glass rattling inside the driver's door (presumably from the window they broke). At this point I'm too exhausted to take it back again. I would not recommend Harper Collision and will never trust them with another vehicle.

Harper is truly amazing. I cannot say enough of how first class this…read morebusiness is. They do excellent work and treat the customer with utmost respect. Think twice about using any other auto body shop.

Took my 2020 Santa Fe for 120k maintenance. I had used Copilot to research what service needed to…read moredone and the best shop to take it to. Rates for Dennis Hall's were excellent with very positive reviews. The services they recommended and estimated cost they provided matched exactly to my research. Transmission fluid changed and new spark plugs has it running as good as ever. I will definitely be bringing my other vehicles there for service. Russell and team did a great job!

Great people here. I had an issue with my wife's Acura MDX (flashing warning lights all over the…read moredash). Dennis Hall's crew looked at my car right away even though they were very busy on a Friday. They discovered that a simple issue caused the problem and fixed it within 5 minutes without charge. I greatly respect their honesty and help. Saved me a lot of hassle because my family was headed out of town tomorrow and, otherwise, would have needed to rent a car for the long trip. I recommend Dennis Hall Auto Service and plan to come back in the future.

WOULD NOT RECOMMEND THIS COMPANY TO ANYONE!! Went in for a check engine light, was told it would…read morebe about an hour, so I decided to wait. SIX HOURS LATER, yes sitting in their waiting room the whole time, asked if it was ready. The lady said yes, we ran a check engine light test and a smoke test, those both came back clear, So here are the recommendations of what MIGHT get the light to turn off. The grand total of what they think MIGHT be the problem is over $4,000. In the meantime the total for the tests that showed absolutely nothing was over $350. Definitely taking advantage of customers that do not know the reason their light was on. Customer Service never once checked in to let me know the tests were still being performed, never mentioned the smoke test was going to take over 4 hours (which should have only taken less than 2 hours), never once mentioned she was sorry this was taking so long, never once said thank you for your patience. Wow just wow!!

After our last service with them where they changed the oil I experienced a warning light. The…read morelight was actually from another issue not related to their work however I routinely checked the oil as a precaution and found it almost 3 quarts low. I filled the car with oil and waited another 500 miles to see if I had a service issue or a car issue. The oil remained fine. When I went in to talk through my concerns with the owner I never once received an apology. Instead it was a litany of how that couldn't have happened. We'll be using another garage from now on. I understand mistakes happen but when your business model is to refuse responsibility for them it's a disaster waiting to happen.

My car and I have had a rough year - apparently it thought it was auditioning for a demolition…read morederby. After two minor accidents in less than six months, plus an unrelated power window issue that started before the second accident, I can't say enough good things about James and everyone at Mr. Cool's Collision. From the very first interaction, the whole team made a stressful situation feel manageable. They were warm, responsive, and genuinely easy to work with, and both repairs were finished ahead of schedule. Each time I picked up my car, it looked fantastic - clean, restored, and like nothing had ever happened. What really set them apart, though, was what happened months later. About eight months after my second repair, I was still dealing with the power window problem. Since it had nothing to do with collision work, James could have easily brushed it off and sent me elsewhere. Instead, he took the time to track down the issue and made sure my windows were working again. That kind of follow-through is rare, and it meant a lot. After a bad experience at a chain auto repair shop, this level of honesty, care, and accountability was an enormous relief. If you're a woman who's ever felt dismissed or has been taken advantage of when it comes to repairs, you probably know exactly how much that matters. If you're ever in the unfortunate situation of needing collision repairs, I highly recommend Mr. Cool's Collision.

My Toyota 2009 Yaris driver's side door was 'crunched in' by a motorist while in Dothan, Al. After…read morean ordeal (almost one month) dealing with the other driver's insurance company (which wasn't very 'progressive') to repair my car, Peter at Mr. Cool's Collision immediately got to work restoring the door ! I'm very impressed with their time table, and taking care of getting my only car back to normal --- actually they made it better than it was before the accident ! Incredibly, super-satisfied with their performance and customer relations treatment toward me first of all, and toward restoring my vehicle.Not just doing what is generally expected by a repair center, they (Peter and JR) went beyond all my expectations ! They even cleaned my car outside and INSIDE ! Such service in today's world is extremely rare, and wonderful. Sincerely, Croxton