Lowe's has always been my go-to store with Home Depot as backup. AIH was recommended to me, and it…read moredid not disappoint! A much better price on what I was buying, super friendly and helpful staff. Even the delivery guy was great (good communication and right on schedule for delivery). I'm moving AIH to to top of my list now. If I can buy it at AIH, I will buy it at AIH.

I've lived in Alaska for 40yrs, I learned early that when I needed hardware and industrial supplies…read morethat AIH was always the first stop! Seldom did I need to go farther. Great store, good pricing, very helpful staff! Always the best!

We were up in Eagle River for an MD appointment & needed a carabiner hook immediately. We were…read morehappy to find precisely what we needed with minimal guidance from the sales associate. Clean, tidy & orderly store with a lovely quaint & community essence.

Having local stores with knowledgeable staff and good product selection is valuable but…read moreincreasingly uncommon. We're fortunate to have this business in our community.

Love Andy's Ace Hardware! Super friendly staff and a giant selection of lawn equipment and…read morehardware. Recently, I took my Ariens snowblower to Andy's Ace Hardware for service. They had it tuned up and repaired less than three days after I dropped it off and the price was really reasonable. Snowblower fired right up once I got it home and I couldn't be happier.

This place a little bit of everything. Fresh sweets greet you. There is even a post office in the…read moreback.

Wonderful business Find your hardware needs at the hardware…read morestore. Get basic necessities at the adjacent grocery store. Very friendly atmosphere. Owners and staff make everyone feel very welcome. very knowledgeable. A+

From the owner: Willow True Value Hardware is your go-to Hardware store near Willow, Alaska for all your home…read moreimprovement needs. We specialize in Toyo stoves, building materials, lumber, hardware, and septic tanks. As an authorized Toyo dealer, we offer top-quality products and services including stove repair and maintenance. Visit us for tools, supplies, and expert advice for your next project.

This place feels like I went into the tool section at Lowe's or Home Depot…read more It's not that they don't have other merchandise, it's just that they really seem to have a great selection of power tools. It's not a huge store so it's easy to maneuver around and it wasn't very busy so it was a quick in and out. The inventory seems to be pretty decent. They were out of food safe 5-gallon buckets on the shelf, but they had extras in storage and they got me one of those. The staff was helpful, but not friendly. They had no interest in small talk (or really any talk at all). I was asked if I had a rewards program or something else. I said I didn't. And that was the end of that conversation. They didn't ask if I wanted to sign up or get more information. There are a couple other stores in town. I'll probably try them out before hitting up this place again. Just to see what they're like.

AIH in Eagle River moves back up to three stars for us, as of yesterday, although at the point, I…read moredon't see them ever going any higher. From our previous poor visit, the guy who helped us never made sure our information was updated in the computer, so we had to jump through hoops again. This time, we were told it was updated while we were there (mind you, the last guy said he couldn't). I have to say, they show zero interest in their customers and what they're doing, looking for, projects or otherwise. Just crotchety guys with crap for customer service skills. I'd think guys that like tools would enjoy working in a hardware store but it seems as though that's not the case. My husband is an incredibly cordial guy, likes to give accolades and chit-chat but for the most part, they just won't have it there. I find myself saying 'let's go, they don't care.' Kind of a bummer, especially for a local company... but then again, it boils down to where else are you going to go? Our options are limited in this great state and they just don't seem like they need to try. Guess that's why Amazon is thriving...

I just have to give a huge shout-out to Candice in the Paint Department at Lowe's!…read more Home projects can feel overwhelming, especially when you're standing in front of what feels like a million paint colors, but Candice made the entire experience enjoyable. She was incredibly patient, knowledgeable, and kind. She took the time to listen to my ideas, answer my questions, and help me find the perfect direction for my project. What really stood out was that she genuinely cared. I never felt rushed or like I was "just another customer." She went above and beyond to make sure I had what I needed and felt confident moving forward. Her positive attitude, professionalism, and willingness to help turned what could have been a stressful errand into a great experience. In today's world, exceptional customer service deserves to be recognized, and Candice absolutely deserves it. Lowe's is lucky to have her on their team. Thank you, Candice, for your kindness, patience, and for going the extra mile. You made this Alaska gal's day, and I am truly grateful!

I came in for a niche, large item that didn't show a location in the system. Rose was quick to take…read moreon the task of helping me find it! As if they were leading me on a safari, we went on a search for the item or for someone to give us more guidance. Even after being told by another employee that because it doesn't have a location means I can only buy it online, Rose had high spirits and dedication to help. We spoke to a couple of nice men in lumber and they knew what I was searching for! In fact, the only 3 they showed they had were outside between the fence and a utility box. Without their help, I DEFINITELY would not have found it! Thank you for your diligence, your patience, your kindness and positive spirit! Oh and make Rose employee of the month! :)

The have it. Or will order it…read more I ordered a special small 250 gal septic tank. GOT IT. I wanted septic vaults. IN STOCK! I wanted a specific septic filter Ordered.,, got it! Commercial quality stuff. In my opinion. They have high overhead Prices are a little high. But hey !!!!! We're in Alaska and it's mostly in stock. Customer service first class

My parents have an older house so finding some plumbing supplies in Wasilla was/is hard but at…read moreFerguson they carried what they needed. Great team and service there.

I just gotta shout out the customer service at the AIH Old Seward Location. I went in looking for a…read morepart for a STIHL Product and spoke with a gentleman at the counter who I believe was named Zeph. While the location didn't have the product, he directed me to the diamond location, which he was able to tell me had the correct part I needed. I go over to the diamond location and I speak with William at the counter who asks me for the part number of the product. I tell him what the product is and I show him on the STIHL Website, and he replies with " Sir, there's no way I can find your product if you don't know the part number" I show him the one given to me on the website, and he says "that doesn't help me". Respectfully, I offer to call the old Seward location to speak with the gentleman who directed me to the diamond location and see if he could tell me the part number. Immediately, Zeph picks up the phone and I explain the situation. I tell him that William can't find the product without knowing the part number. Zeff replies with "Na, He's just being lazy. He can find the product." Zeph from Old Seward then gives me the part number, and I share it with William to help me find the product. Shout out again for the customer service at the old Seward location coming in handy, even at the diamond location. Ha ha. I would encourage the diamond location to be a little bit more familiar with the product so that they're able to help customers who come in, not knowing the part number. I understand how the part identification system works, but it did feel like William was honestly just annoyed to serve a customer, and I did kindly express how I desired to give him my business and wanted to help serve him by helping him find the product, but simply didn't know the part number. All around I'm always very grateful for AIH and their good service.

Getting help here is impossible. I was looking at gas jugs…read more Employee there was too busy on his phone with personal call. Poor front desk girl is working her ass off trying to Check us out while all the guys laugh and walk around avoiding where us customers loiter. Heads need to roll. Don't make me the manager.... I'd keep her Fire all the guys. and I'd Instigate profit sharing so employees cared....