Raise your hand if you're an Adult and you have a fear of the dentist? *Slowly raises hand* I hate…read morethe dentist and have had a healthy fear of going to the dentist ever since I was a child. The staff at VFD has been so patient with me through the years and has partnered with me to achieve the smile of my dreams! They answer all my questions and help to provide an accurate quote for any out of pocket expenses I may have. So what's it like going to the dentist during a pandemic? Surprisingly it's pretty normal,going to the dentist during COVID was a major concern for me. I'm happy to report VFD is doing an amazing job keeping everyone healthy and safe. They have limited seating in the waiting area, mask are required. Both the dentist and hygienist wear both a mask and a face shield and there is hand sanitizer everywhere! Long story short if there was a cleanliness award during the pandemic VFD would easily win the award!

I needed a crown. I was given an agreed upon price for the work to be done. Received a bill above…read morethe agreed price and brought it to my tech, Amber, in the Mechanicsville office, the day of my appointment and she took it to the billing office, then brought it back and told me not to worry about it because they "would just write it off". Fast forward, I received another bill so I call and suddenly Amber's information is incorrect to the tune of over $400. Never again will I use them. Never will I recommend them.

Receptionist told my wife they had bent over backward for us(new patient) because we had to cancel…read morean appointment. Then went on to say she was cancelling an appointment for Monday. Inexcusably rude I would have cussed her out but instead we are taking our business elsewhere. Dr. Tse was the dentist we were to see. F-all of them.

had a horrible experience with Kelly the front desk worker who was unprofessional and truly rude…read more asked if we could receive a call back from the dentist and she said "probably not". Would not recommend to anyone needing dental care.

Okay so where do I start I was recommended these people…read morebecause they accept Medicade They constantly tried to upsell me thing that wasn't so bad DO NOT GO HERE THEY TAKE ADVANTAGE OF MEDICADE The main dentist will not hold himself accountable to his mistakes He installed a crown wrong in my wife's mouth it doesn't sit properly it hurts daily and it collects food all the time On top of that all of my fill ins cross over on other teeth and now I am unable to floss When I call you guys you send me to voice mail and never call back so I'm going to report you guys on everything for your poor practice

I give 3 starts only cause this dentist office yes the front desk receptionist Monica is a nice…read morelady, plus the other dental staff, but yeah far as my work done horrible job and I won't be back. Dr. khan is very unprofessional far as his convos he be having with his woman assistants in front of patients and he also has an nasty attitude, they did my crown and it was wrong size & wasn't put in properly, kept calling get appointment get it fixed and have yet to get call back or nothing , playing ring around the roses. So I'm good I don't play when comes to my mouth especially being I model can't be having messed up teeth. The crown is short and I can just pop it in and out, plus it has odor I be having clean it out so don't get infected or give off bad breathe smh!! I'm taking my business elsewhere as you should as well.

I was recommended to go to RR for the patient experience! They have kind front desk staff, and even…read moreoffer you a comfort menu to be able to have a relaxing experience at the dentist. The menu includes things like a lavender scent to soothe, a warm blanket etc. Great for those with anxiety.

I have been with River Run Dental for many years. The service and facilities are very nice, but be…read moreready for low ball/inaccurate quotes for extra services where you're stuck with hundreds of dollars of uncovered service fees. This has happened multiple times to my family where RRD presents a quote that shows after insurance out-of-pocket fees for proposed services. Each time I have agreed to proceed based on those quotes and paid for the quote balance before leaving their office. Next thing I know I receive invoices for fees still due after insurance payments that are very significant. I have met with their billing/treatment coordinator and was told that they do not normally contact insurance companies for establishing customer quotes, but use a general database, although they present "insurance pays" amounts in the quotes. As a note, I did sign each quote that states that I will pay balances not paid by the insurance company, but I assumed quotes would be accurate or at least in the general ballpark. In the future RRD staff has agreed to actually coordinate with my insurance company to provide an accurate quote (this is not standard policy, so you have to ask for it), but I will not be going back. I feel ripped off. FYI, my insurance company is a major insurer.

I ended up here with a tooth I needed extracted because I was in so much pain and my dentist…read morewouldn't pull it. We were here a little before open and the first in line. The security guard let us know the urgent care may not be open due to lack of students but we'd see what we could do. We got in and urgent care wasn't open but when I explained what was going on, they told me to check in and see if oral surgery would take me. As I went to do that, a doctor came out and said oral surgery would be taking extractions for the day but that was all. I checked in and they had me back in a chair within 30 mins tops. The receptionists were so nice and when I was doing my insurance and paperwork, the receptionist even said she didn't know how I could joke with the pain I was in and she hoped they got me taken care of soon. The nurse that took me back was so so kind. She asked if I was sure I didn't want to save my tooth since insurance would pay for it but when I was in tears from the pain she said she understood. The dentist pulling my tooth practically knew what tooth it was before I gave any info. He was very knowledgeable and had good bedside manners. Everything was done in about 20 minutes once the questions and history were done. I will definitely be switching to their practice as a patient because everyone was absolutely so kind and helpful. I feel a million times better, even with being a little sore from an extraction of a molar. They let me take a photo of the tooth too which, as a healthcare worker, the medical photos are always fun for me.

The student was nice enough, but the instructors do not care. I kept being charged more than the…read moreestimate for substandard work. The student and instructor spoke primarily in a foreign language and I never knew what was going on, as they didn't bother to inform me. I kept showing up for appointments not knowing what procedure they had planned or how much it would cost. They are militant about payment, threatening to cancel appointments if payment is not made immediately after services are delivered, even if you are in bad shape from the procedure and have a hard time concentrating on financial matters. I was on my way to an appointment, planning to pay for the previous days appointment before my scheduled appointment, but they made me pull over on the side of the road while driving to pay immediately or have the appointment canceled. My local dentist apologized for the work done by VCU after looking in my mouth. He then adjusted the temporary denture so that it didn't cause me pain and draw blood if I attempted to use it. The instructor had refused to fix the problem as he 'only dealt with one problem at a time' and he had to remove some spicules. I had to have spicules removed by them and the local dentist I hired, who said he had never seen so many spicules sewed up in someone's gums. There were 22 spicules that had to be removed over a period of two months. They shattered my teeth and left the pieces in my gums and sewed them in. They ground down one side of my jawbone and did not even it out on the other side, so now any plate sits on a pivot point and cannot be glued in place, because as soon as any pressure is applied, the plate comes loose and falls into my mouth. I will have to pay for another surgery to fix what VCU dental did to my mouth. They promise you good work for a reduced price, but I received substandard work for nearly the same as a good dentist. The instructor should have been there to monitor the procedures, but he was absent for 99% of the work, only showing up to make the student nervous and make disparaging comments to her. I don't blame the student, as she was completely let down by her instructor. My experience informs me that the instructirs at VCU dental don't want to be there and don't care about the work being done. They don't even bother to speak English, to allow for understanding of the patients who visit. If you have an emergency, perhaps it is worth it to visit VCU dental, but otherwise, don't let them permanently damage your mouth with poor behavior and insult you with claims of non payment. Just avoid the place completely, if you can. When you go to an independant dentist, look attheir certificate and make sure it doesn't say 'VCU Dental''. If it does, go somewhere else for your own health.

I am so happy to have this office close to where live. The…read moreentire staff who treated me was super nice and professional, and the dentist told me that work recommended by another dentist in the area was not needed, and I appreciated his honesty. This is a great place to get all your dental work done. If you're looking for a dentist, give them a try.

I've been a VA family dentistry patient for close to 20 years and 3 or 4 different locations…read more I can safely say I don't hate going to the dentist. Everyone that works here so pleasant and kind. They never try and upsell me on teeth whitening or retainers. They just care about you and your teeth. They are SUPER busy but if you need an appointment they do get cancellations pretty frequently so they can probably squeeze you in.