We've been coming here for years and honestly we have no complaints. My whole family comes here,…read morekids included. Dr. Doss is great, she's attentive, never makes you feel rushed, and actually takes time to explain what's going on. If something comes up and you need to get in quick, they work with you on that too. The staff is great as well, they are all very helpful and overall just kind, sometimes that is hard to come by. Honestly if you're looking for a dentist for your whole family, this is the place, it is nice they have several locations but this location is our favorite.

After 20+ yrs of being a patient at VA dentistry today I quit their practice. Seems as if office…read morestaff when you call to cancel an appointment decides to cancel not just that one but another for 2/26/2026. I only asked to cancel an appt for 10/14/2025. So when I showed up today as it was on my calendar I was informed that I didn't have an appt. Took time to rearrange my day for this appointment. Walked out seething . Called asked for office manager who did call me back who tried to explain and twist it like I canceled my appointment... didn't feel like I was given a true apology. This wasn't my 1st time with appointment issues. I suppose when your business is so large and have numerous locations and long waits for appointments that quality of customer service goes down the drain. Customer loyalty too isn't important either. Well I won't be recommending you anymore in the future if anyone asks me for a dental group. You can say what you want but trying to be a spin doctor and lay blame on the customer when your staff assumes to cancel future standing appointments without asking and confirming is INEXCUSABLE!!!

Friendly staff, clean establishment, welcoming environment…read more I was greeted by the friendliest reception and front desk staff. They all smiled and was pleasant towards me. They were speaking on the phone to other patients and kept a friendly and calm demeanor and tone. I met with the dental hygienist Amanda H. and she was so patient and kind. I expressed that I was a coward and she was so compassionate and she had a gentle hand. She explained every step of the process and put my mind at ease. After a short while, Dr. Wong came in and did his examination. He was so nice and had the best bedside manner. He was efficient and thorough and answered all my questions. This is a place that I would highly recommend.

I was beyond unhappy with my experience here…read more The good part is that it is a lovely office and a lot of the people here are very friendly. The front desk staff is amazing. The not so good part is a bit lengthier unfortunately and sort of based on my personal experience. A little back story is that I'm a disabled vet, so generally, all of my care is handled at the VA hospital. Occasionally, when they are very backed up and overwhelmed, they will outsource you to a place in town and foot the bill for it though. Enough back story... Last year, I needed to have a new oral appliance (think like a retainer) made for my sleep apnea when my old one was damaged and the VA sent me here. This place gets the referral from the VA and I have my appointment to come in to have the imprint/mold made to make the appliance. Awesome! Except... they won't make the mold until they do a cleaning. Fair enough. It has been about a year since my last one. Let's do it. But wait... It is going to be a BIG job, so they want to break it up into two deep cleaning sessions and only do half of my mouth each time. *Sigh* Okay. Whatever gets me closer to being able to sleep again. Two separate cleaning appointments later and I go back for another appointment to have my imprint made and, wouldn't you know, I have a cavity that needs filling and they can't make the imprint until after that gets filled. *Annoyed sigh* After that filling, they can't make my imprint because they aren't happy with one of my previously done fillings, and can't (or won't) make it until after they rip out the filling that is already there and redo it. *Frustrated grunt* But they handle all the insurance stuff with the VA, so I just let them do it. I am still in UNBEARABLE pain a week later. I call because at this point, I am pretty sure they messed something up with the filling because even my wisdom teeth removal stopped hurting after two days. They will happily schedule me to come in and check if they messed up... After they clear it with my insurance and receive confirmation for payment. Which was the first time I actually got upset because I am in constant pain, still can't sleep, and they are charging to see if they messed up... Everything gets cleared up and I finally get to go back in after they are sure they will get paid. Obviously they say they did everything right, but they want to schedule another appointment for me to see about a root canal or extraction. But, they will not make my imprint until after I take care of that tooth that is "not messed up". At this point, my perception is that they were intentionally drawing out services to get the VA to pay for them. Whether or not that is actually the case, I still had to reach out to the VA, who did agree that it felt like I was being strung along and was no closer to getting the imprint for my sleep device. They immediately sent me to someone else who DID make the imprint and the device and I was finally able to sleep about 1.5 months later. Again, this is just my perception of my experience here, but I am very happy that I was not the one having to pay for every single appointment, especially a follow-up when I was pretty sure they messed it up.

There are certain places that make you act like an adult no matter your age. This office experience…read morewas amazing. The staff are friendly, knowledgeable and supportive. They proceeded with extensive care throughout the extraction process. From the front receptionist to the hygienist to the doctor were very professional.

Rip off. Went in for fractured tooth. Paid $170 for x rays , then told that they would not do the…read morework, must go to a surgeon that does not accept the x rays taken. I question some elderly issues. I will be checking with the Va. Board of Dentist. I live in Chester.

My visit today was excellent. The staff took time with me and explained what to expect and cost…read more The hygienist was informative and gentle. The dentist came up with a great plan of care.

They told me insurance will pay everything then scheduled my appointment. After the appointment is…read moredone they sent me a bill saying that insurance won't cover it and I need to pay for it out of pocket. I called front desk but front desk said it's my own responsibility to verify insurance (seriously?) then they just hang up on me. Then I went to the office the front desk told me the same thing and ask me do I want to pay. Eventually the head of billing corrected it for me. I suggest that if you go ask them to put everything on paper. If they told you insurance will pay on the phone that does not count. They need to put it on paper

Dr. Andrew is an amazing dentist! He did a lots of dental work on me and between him and Karla,…read moreyou could not have asked for anyone better. I highly recommend them.

Great. Everyone was friendly and for a dental experience I will definitely return. Very up to date…read more equipment etc which makes it a little more bearable.

The quality of service itself is great and no complaints from the actual procedures but I do have…read moresomething to say about the customer service. Everytime I come in everyone seems to be in a bad mood or maybe short tempered. At the end of the day oral care service is expensive and its discouraging to receive mediocre customer service at such high prices.

I need to have some teeth straightened, so I need an orthodontist. Who should I go to? Here is one…read moreoutfit I definitely won't be using: Figuratively, I've been biting my tongue for too long - and I've actually bitten it far too many times. I have something to say about Davis & Nyczepir and it isn't pretty. I went to this outfit because I needed some teeth straightened. Two teeth in my upper arch were significantly misaligned and giving me trouble. I described to them at length and in great detail what I wanted done. Neither of them ever said one word to me about their not being able to, or not intending to, do what I had communicated to them. They allowed me to go ahead, pay them in full up front, and start treatment, believing that they had listened to me and would be doing what I expected. It was sixteen months into the treatment when I found out that they had devised their own treatment plan, without informing me, and leaving out something that I had requested and paid for. I was told that it wasn't in my "original treatment plan." So, according to Davis & Nyczepir, something that I mentioned in our initial discussion, and that I know they heard, ended up not being in their treatment plan. Yet, two things which were never mentioned in our initial discussions - filing my teeth, and having me wear their retainer for the "remainder of my life" - were sprung on me many months later when it suited them. At one point, the one tooth they worked on for 19 months, had been moved too far. When I pointed this out, Davis said "I can tuck it in some," which he did, again going too far, undoing the progress of several months. Another time, at the beginning of an appointment, I pointed out a large gap between two front teeth that had developed since the previous appointment, and that I know wasn't supposed to be there. This blunder had to be reversed, which means that weeks of treatment before and after that were wasted. I was thoroughly disappointed with their service - a complete waste of time and money. - so I politely asked for a refund. They didn't have the courtesy to respond so I took them to small claims court. I gave the facts of what had happened - they had not touched a major part of what I had asked and paid for. Davis's testimony was to mumble through a list of appointment dates and notes. The only thing he said of any pertinence to the case was "Number fourteen, we talked about that." This is not even true. I talked about #14, telling them in no uncertain terms that it was part of why I was there, and that I needed to have it straightened. They said nothing to me about #14. They boast "We strongly believe in patient education and good communication. Everything is carefully explained and every question is answered." That is not how they treated me. The communication was stunningly poor. They accomplished close to nothing for me, not even the one thing they spent 19 months working on - they could not even straighten and align my two front teeth. My advice - if you're thinking about orthodontics: "don't go there." I hate these men for what they did to me. These are the facts. This is what happened. Caveat emptor with Davis & Nyczepir.

I went in for dental implants for my front three teeth after months , eventually about a year of…read moretrying he still was unable to provide my implants so after all of this time of being toothless..all of my upper teeth. Yes, he ordered for the removal of all of my remaining top teeth.I had no problems with them. He was the professional so I deferred to his expertise. I was forced to go to another provider and pay almost 25,000. He never even refunded what I paid him out of pocket. I don't even know how he sleeps at night. Sent me into a severe depression.

Collections for the two million X Rays I asked them to stop doing which they ignored my requests?…read moreNope, my bill was paid in full plus extras already. Oh and I had to pay over 1 thousand to fix their horrible work. Do not work with them at all. You can get luxury experience for the price of this low end dentistry.

Dr. Rojas and his staff are amazing! I feel at home when I visit the practice. The front desk,…read moreAshley and Lindsay are so helpful and always accommodating and knowledgeable when making appointments or have insurance questions. Lupita is warm and welcoming when she brings you back to the exam area. Dr. Rojas, I can't say enough about how great he is! I had my first novocaine shot that I didn't feel a thing! He also identified a problem at my last routine checkup and fit me in immediately to fix it! He is so patient and explains everything very well. Thank you Heavenly Smiles!!!!!

I hate going to the dentist, however they made me feel comfortable and Dr. Rojas is so friendly and…read morehas a great sense of humor. For once in my lifetime I don't dread going to the dentist because of how pleasant everyone was during my first visit today. Also I'd like to add I have Sjogrens which affects my teeth and Dr. Rojas was super knowledgeable about it and what that means for my teeth and what needs to be done to keep them strong and healthy!