Absolutely cannot recommend unique tread wax sugar enough …read more Every time I go I get consistent , quality service from Sumi ! Sumi is excellent !

I visited this place on Friday around midday. I had been there once before, a long time ago, and…read morenow I remember why I never went back. This visit was so horrible. There was no wait, which was nice, but everything went downhill once the service started. When the esthetician walked in, I immediately told her I had one request that she not snatch large areas because I'm very sensitive down there. She completely ignored that. The first red flag was when she put on her gloves and then threw her hair into a ponytail. That was unsanitary behavior! It instantly turned me off. I don't know why I didn't say anything, but I just wanted to get it over with. Then the sugar wax was super hot. I told her again that I needed her to do smaller sections not tiny, but smaller to make it less painful. She seemed irritated by that. When I asked if she could blow the wax a lil before applying it, she ignored that request too and just said, "It's okay, it only feels hot because it's on the skin." It felt dismissive, like she wasn't taking my discomfort seriously. Throughout the service, she handled me roughly and pressed too hard while checking areas with the wax strip. It felt careless and painful, like she had no regard for my sensitivity or comfort. To make it worse, she didn't even let me clean myself afterward she wiped me down afterwards, which was uncomfortable and inappropriate. Normally, they give you a wipe and allow you to handle that yourself. Overall, she made the entire experience much more painful and unpleasant by ignoring my requests and rushing through the service. There's a big difference between working quickly and being aggressive and rude. I won't be returning here. I really hope she works on her attitude and learns to respect customers' requests especially when it comes to something as personal as a Brazilian wax. I don't remember her name, but she had short black hair. Good luck to anyone who goes...I just hope you get treated better than I did.

This is an excellent location! Easy to get to, lots of parking…read more The woman at the desk was nice, they got me checked in right away. Stephanie was my waxer and she was so good. Really friendly and pleasant, very good at making non-awkward conversation. She was also obviously skilled and experienced at her job. The whole service was quick and well done. This is the best location I've been to in the Atlanta area so far. Their pricing is standard for every other EWC location and their covid procedures made me fell safe.

Even the Staff complains about management at this location, two of them left the job for that…read morereasons, I experienced it first hand last week, and even after multiple promises to rectify, this issue has not been rectified. A clear statement about the managers attention to honesty, professionalism and respecting a customers time and promises made. Issue: I had a 2:15 PM appointment and called ahead to let them know I would be about 7-8 minutes late. I received confirmation not once, but twice, including directly from the manager, that everything was fine and my appointment would be honored. When I arrived, I was checked in and told my esthetician would be out shortly. After waiting more than 12 minutes (very unusual as you get ushered in right away), I learned that the manager had already reassigned my appointment slot to another customer without informing me. Nobody told me before I arrived. Nobody told me when I checked in. Nobody told me while I sat waiting. And she left the office at 2.29pm right on dot, without informing me anything while I was sitting there waiting to be called in. Instead, I had to ask what was happening before anyone admitted that my appointment had effectively been given away. The issue isn't the scheduling mistake. The issue is the complete lack of communication and respect for a customer's time. If the manager had simply told me the truth when I called, I could have adjusted my plans. Instead, I rearranged my day, drove to the center, sat waiting, and ultimately had to leave without receiving service. Even more disappointing was the lack of follow-up afterward. Its day 7, the manager promised on text messages to email me to 'rectify' this issue and asked me not to escalate it further. She even deflected my request to give me contact of her district mnanager, her general manager and franchisee owner, as well as corporate HQ. I found all details online and now sending them complaints as I write this review. This experience reflected poor management, poor communication, and a complete disregard for customer time. I see many + reviews, and most of them appear done by bots as they all seem to speak the same language and similar tone.

The weather is warming up and the pools are opening, which means waxing. I haven't been to this…read morelocation in a couple years, and no where since February 2020 (pre-pandemic). Other waxing salons are $20+ more for the same service and same results, so why go anywhere else? Fernanda took great care, maintained pleasant conversation throughout and kept reminding me to breathe. My service was blocked for 30mins but I was out in under 20. I really appreciate the efficiency and professionalism. The establishment is just as clean as I've experienced in past visits. Currently, the employees are wearing masks and they are asking all clients to wear masks as well.

So, I called the day before I came and asked if they took walk ins and was told they do but they…read moresuggested an appointment so I wouldn't be waiting for a long time because they were busy. I opted not to do an appointment because I was coming from another appointment I wasn't sure when it would be done. At this current moment I am at the Brazilian Wax by Andreia at this location and I got here around 11:15am it's currently 11:40am. There is no one (customers) in this lobby and the lady at the front desk is on her cell phone. I understand the ability to make an appointment but if you take walk ins I'm confused why you would have someone waiting. I didn't plan to get here until about 12:30pm so I'm curious to see how long I'm going to be waiting. I know one thing. I'll never come to this location again.

I got a full body with Priscilla. She was professional and super efficient. She did an amazing job,…read moreI'm looking forward to coming back with her.

I've been going here for about two years now. I always leave satisfied. I've tried other wax spas…read morecloser to my home and they either charge the same but do less work or the work is just unsatisfactory. I have yet to find a spa as good as Rio Fever Wax!

Tried this place couple months ago when I moved in the area. Jay and Mary were great…read more Recently, there's been changes, and the shop is now called Rio Nail Center with new employees, and the quality has gone down. Still nice but language barrier made it difficult my latest visit. I came in because my last SNS set broke off on one nail so this time I asked for an extra coat because it seems the layering is easily breakable. Didn't help. After 2 days I have a cracked nail and they don't do refunds or cover the cost to fix the ONE nail I'm requesting to be fixed. Didn't plan on returning after this last nail experience anyways because it took 2 hours for SNS removal and new set on my natural nail. There was a moment where language barrier made it difficult to communicate that my nails were not straight and needed more filing. I don't know if it's because acrylic was easier for them or the new employees have different skill sets, but I'm upset that I now have to find somewhere else and pay for a full SNS removal and set so soon after getting my nails done. Katherine is sweet but is who did this last set. I also recommended the place for my friend to get a mani/pedi. Pedi was good but mani chipped after two days because Laura only did 1 layer of gel. All nice enough people, but it's a waste of money if they won't fix problems. Be cautious going here. Looks great with the new changes but the actual nail quality is the worst I've ever had. Telling all my friends to avoid especially since my out of town friend didn't have a good experience either with the nail quality. Update: For me to have gotten my nails done 4:30-6:30 PM Thursday July 11th (SNS removal and SNS) then noticing on morning of Saturday July 13th a cracked and chipped nail then Sunday July 14th a 2nd cracked nail noticeably breaking due to gently washing dishes, these nails are not quality! I've been rougher on my hands when I was a teacher and SNS never chipped like this. And the website is inaccurate because they should've been open 12-5 PM today so I wasted more money trying to go up there and discuss this issue in person in case my phone call was unclear. DO NOT GO HERE FOR NAILS. Pedicures might be fine but nails are POORLY DONE. I want my money back but since that's not possible, I'll just keep telling everyone about avoiding this place.

First time here. Came here for a quick nail repair of one broken nail. The man who repaired my…read morebroken nail was quick and efficient, but not very personable or friendly. The location is convenient and the inside is clean and decorated nice. I was disappointed at the variety of polishes. The were no bright orange, bright pink, or any other bright colors. They also have extremely limited choices of glitter polish (literally only a couple choices - - both were silver/white speckles). Their price board shows nail fix $4, but the guy charged me $5. And, luckily I had cash on me, because they charge a surcharge if you pay with a credit card (many nail shops do this, so I wasn't surprised, no big deal).

Rosa is wonderful and she has some great products she makes herself. You can go on line and make…read morean appointment. The facials are the best.

First, let me say that Rosa does the best waxing. I don't want to go anywhere else. I had a bad…read moreexperience with the front desk this time where the posted pricing wasn't honored. I went this week and was charged $10 more than usual. The price is posted outside as $35 for a Brazilian. The front desk girl charged me $45 and when I showed her the sign that says in large letters that it's $35, she would not change the charge. Not sure if I will go back because I can't trust the posted prices. Very disappointed because the waxing is top notch. Never an ingrown hair.

Ask for Katy! You will not be disappointed! She knows what she is doing and I always leave feeling…read morebeter about myself!

Very nice very clean wax spot. Very aesthetically pleasing. The place gets very busy so you…read moredefinitely want to make sure you book an appointment. I got my eyebrows waxed and them tinted for wedding that I was going to be in. The wax was very quick and painless. The tinting, I don't think stayed on long enough. I know the young lady that was working that day was by herself because some other people called out so she was rushing to get through appointments to stay on time. Other than that it was a really good experience.