Our Kenmore wall oven started broiling when set to bake which would burn the food. I would reset…read morethe breaker, but the problem kept recurring. When I called Mr. Steward, he was familiar with the problem and sent out Jason, a former Sears appliance repairman. Jason pulled out the damaged part and spent some time trying to find a replacement part. He was finally able to locate a repair business in Austin that rebuilt the part plus a 2-year guarantee. Jason returned and replaced the refurbished part, and the oven works like new. As a new oven would cost several thousand dollars, I was pleased with the cost and the great service. Mr. Steward also gives first responders, Veterans and the military a 10% discount. I highly recommend Steward Appliance repair and will use them in the future if needed. Lanny Brown

The repair man misdiagnosed the problem wrong 2 or 3 times for my washer . When he got the…read morediagnoses correct he said it was his fault and he spoke to the office or manager and they would come back out as soon as the correct part came in & fix it no charge . My wife just got a text reminding her of our scheduled appointment today and that there will be a diagnoses fee and service fee. Do not use these people for house calls . I have been dealing with them for several weeks now , this is ridiculous .

Got an email that he was going to be servicing my refrigerator through a warranty I bought from…read moreLowe's for my refrigerator. He never contacted me so I called him and he texted me that he was busy. Shortly thereafter, he cancelled the repair. Do better Randy.

Changed the wrong part on my washer, I have a sensor issue, which they confirmed the first time…read morethey came out. But they changed the motor which was never the issue. Now they won't answer the phone. And my washer is still broken.

Again the need to justify your actions as well. First off…read moreyour not the only one that was in the military. Using that as your justification for this is an embarrassment. Yes you are correct in stating I already had the boot and you would not warranty it. That is a correct statement. I DID speak to you. The scheduled time was not by you but by the person that called. You however stated it would be done in at least 1-2 hours once started. You did say you could pull your tech from another job. You were told originally I had to leave by 4 when I called you to see why no one had showed up. Not go to work but to leave. I had taken off work to wait on the tech. It was just after 3 pm at the time of that conversation and it would take approximately 20 minutes to get to me. So it would not have been done before I had to leave. I wasn't risking having it taken apart then having to leave with it apart because I wasn't risking not going to be back for several hours. Price wise you stated nothing originally about a discount nor explained diag fees and etc. You were told up front make model and I had the part. I asked how long and how much. You replied with how long and price. Which is very comparable to others. Honestly it was a hair cheaper. 9 bucks cheaper with NO discounts from the other companies that quoted me. Yes he is correct I believe in my google reviews. Because thats all he can find under that name. Im not leaving a 5 star review for anyone because they answered the phone or did the job requested as they should. Now issues, or going above and beyond then yes I will leave a review. And again he did offer to pull a tech. He did state he would do that. However that was after our initial conversation and I told him I would have to find someone else because I couldn't wait. He called me back to tell me that. By then the timing was not going to happen and I definitely did not want a rush job. And as I stated before he nor the girl was rude in any way. I do believe he was professional in handling himself over the phone. ORIGINAL POST Does not schedule or communicate with clients well. Appt for 2pm. I had to leave by 430pm. Was told not a problem and will be done by then. Took off work half a day to wait. No show at time scheduled. Made contact 1 hr later after waiting on hold to be told tech is behind. No communication to inform me. Get told he can be there by 330. When setting up appointment I was told 2 hours and it would be done. Offers 20$ off to reschedule. Already lost 4hrs work to loose another 4 hours work to see if they show up again. 8 hrs for 20$. Insulting. Do not recommend using this company.

From the owner: Since 1996, Mr. Appliance® has been your proud partner for speedy home and business appliance…read morerepair throughout North America. Our service professionals are here to serve all your residential or commercial washer and dryer repair, oven repair, fridge repair and all other appliance repair needs. When you work with Mr. Appliance of Beaumont you can trust that our expert technicians will take pride in the cleanliness of their work. We provide upfront, clear pricing, and never charge by the hour. We diagnose your repair in person and always guarantee our work. Backed by the Neighborly Done Right Promise®, your satisfaction is our guarantee. Call us today for all your appliance repair service needs!

David is fast to respond to service calls. He is a professional who still has integrity. The only…read morearea technician who services LG and Samsung as well as all other Major Brands. He is also a Veteran. Call him for any of your appliance repair needs. I highly recommend him. I have been using him for years !

We called Discount Appliance Repair because our dryer was having issues. The service was great and…read morevery professional.

We called earlier about Spring AC checkup, got a price and scheduled a visit…read moreThe office called to give a day & time. Hayden and Greyson came on time. Grayson blew out the drain lines and placed slime inhibitors in the upstairs unit while Hayden checked the levels and hosed out the outside unit. Standard $85 charge finished to our satisfaction.

Twas Hot-Saturday-Morning in June, Air-Conditioner started blowing Hot-Air! Called BUBBAS, KADE on…read morecall, advised I'd be #4 if things work out. He responded, late in the Day, after some rain, and made it my way to save the Day! A Young Man, with the know how and the RIGHT ATTITUDE TO GET THE JOB DONE!.....Just another one of the rest, who make BUBBAS THE BEST OF THE REST......whether you're in a bind or not!

Awesome service, from the first phone call to completion of repair! Fair pricing! We have their…read morenumber saved for any future repair needs!

Ron came and serviced my refrigerator today. He was very personable. I felt very comfortable with…read morehim and felt that he was a very honest person. He did a great job with my problem and wasted no time. The price was very reasonable. I have put this company in my phonebook. This will be my go-to company from now on for any future services on any of my appliances. Thank you PartsHub for being a company of integrity. Thanks to Ron for doing a great job.

Tami and Ron have always gotten to me quick. Good hometown people. Tami got to me same day on a…read morewarranty job.

From the owner: HVAC /repair replacement. Appliance repair. We install new air conditioning systems. Also repair…read moreany and all air conditioning systems ductwork.

Assuming that this business is the same as Bert's from several decades ago, I hope the the elderly…read moregentleman who came to work on my kitchen stove has long retired and been replaced by someone with a better personality and a higher skill level.

I just moved into an apartment and my dryer was not heating. I called Mr. Bert to come to look at…read moreit. He was very kind and found out My dryer was not the problem But the wiring in my apartment. He was kind enough to talk to the office and explain the need and safety of fixing the problem correctly. He also looked at my AC, which is not cooling right, and apartment people argued it was fine. He looked and gave me his opinion and what needed to be done. He was awesome I will definitely call him again for any of my needs and would highly recommend him to anyone. Oh, and the other reviews and people also recommending him on Facebook were all accurate. He's great.10 out of 10 Recommend

I originally contacted this company for help with a motor issue on my RV awning. On May 20, a…read moretechnician came out to inspect the motor. After the visit, the awning was left unsecured -- I have video footage showing not only that the fabric was left loose, but also that the technician dragged my front door across the fabric. That same Memorial Day weekend, a storm came through and caused the awning to pop open and start tearing. I reached out numerous times to ask when someone would come back to complete the motor repair and inspect the damage to the fabric. I tried to give them the benefit of the doubt, assuming they would take responsibility since the damage happened after their technician failed to secure it. I also tried to remain understanding about weather delays, but communication was consistently poor. Twice, they said they sent messages I never received -- yet other times, I did get updates from the same contact method, so their explanation didn't add up. Robert, who I believe is the owner, eventually sent me a long email full of excuses, denying responsibility for the damage. I responded with proof -- time-stamped security footage showing the awning was secured before the technician's visit and loose afterward. He ignored it entirely. Then, on June 25, our security system alerted us that someone was outside taking photos of our camper. A neighbor called me to say they had seen someone taking pictures of our RV, and when I checked our camera footage, I realized it was the same vehicle the technician had driven. He happened to be working on our coworker's RV nearby. We stopped by to chat with the coworker and asked if that was the same company. Sure enough, it was. I went back to finish unloading my truck, and a little later, I walked over and kindly asked if he could stop by after he was finished. He said, "Yes ma'am, I'll be over in a bit." I returned to my camper and waited outside, where my husband and our neighbor were casually chatting. There was no confrontation -- just a normal conversation about a truck another neighbor was working on. It started to rain, and they were sitting in the truck. They never stopped by -- they just left the RV park. Early this morning, I received an email stating that the company was walking away from the repair, refunding everything, and falsely claiming that their techs were approached by "two grown men" in an aggressive manner. That was simply not true. I had been patient, respectful, and proactive for over a month trying to get this resolved. It felt like a convenient excuse to avoid taking responsibility for the damage their technician caused. This entire experience has been extremely frustrating. I went out of my way to work with them, stay professional, and provide actual evidence. In return, I was met with deflection, miscommunication, and false accusations. I would not recommend this company to anyone who expects transparency, accountability, or basic customer service.

7H was called out to my house by my home warranty company, American Home Shield. My fridge stopped…read morecooling at the end of August, it is now the end of December. The first time they came out, the repairman didn't even use a tool. He said something about the damper and used his hand to move it and said it was fixed. It wasn't. It took them 3 call outs to finally get it cooling. Because they only come to Orange County every so often (maybe once a week?) it would take at least a week to get them back out. Once it was cooling our food, it began freezing our food. The fridge is too cold now. They have been out 3 times trying to get it to stop freezing my food. He mentioned that the reason food is freezing is because the top shelf is the coldest place in the fridge. Well, it's not just freezing on the top shelf. It's freezing stuff on the second shelf and the door as well, including my husband's insulin and meds. The repair man most recently came out a few days ago and said there's nothing else he can do, he doesn't know why it's freezing, and he'd let American Home Shield know. He reported to AHS that it is 'customer misuse/abuse' and that I'm putting stuff on the top shelf of my fridge and customer wants a new fridge. I was livid- this is basically a fabrication. I am not misusing or abusing my fridge. We have only been kind to these people, even after 4 MONTHS of my fridge not working properly. I have never asked for a new fridge, I just want a fridge that works and doesn't ruin my food. I see many reviews on here that tell reviewers to basically treat others that way they want to be treated. I'm wondering how you would feel if a member has been without a properly working fridge for 4+ months and they find out their repair company put it down as 'customer abuse/misuse'. Even if the problem was only the top shelf, I should be able to use my top shelf in my fridge. I've used that top shelf for the last 12ish years since we've had the fridge and nothing ever froze until 7H 'fixed' it. Although everyone I spoke with at 7H was kind, I do not recommend this company. After speaking with friends, 2 others immediately said they had the same experience with multiple call outs to get the problem fixed by 7H.

I found them up front, friendly and professional. Will use them again in the future. I felt…read moreconfident using them.